






Victoria House offers a homely and highly-skilled environment, providing support for both residential and nursing care needs, including for multi-complex and high-dependency.
The home has a tranquil feel and is furnished in a traditional style, ideal for inner calm while also being suited to adults with reduced mobility.
Residents are encouraged to be as active as they wish, with many interests and group sessions to enjoy as well as meals made professionally on-site.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
VVTV in communal areas to keep our residents safe
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Homes UK Ltd
- Private Owned
Person in charge
- Michelle Prime(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (5)
Visiting
- The home observe a protected meal times policy and would ask if possible visiting is outside of meal times where possible. CCTV Privacy Notice for Care Homes CCTV Use in The Care Home The team use CCTV in care homes to help keep residents, visitors and staff safe, and to maintain the security of the buildings. Cameras are located only in communal areas, entrances, and external spaces. They do not use CCTV in private areas such as bedrooms, bathrooms or toilets. Why The Home Use CCTV They use CCTV for: • Safety and security • Safeguarding and incident investigation • Crime prevention and building protection Lawful Basis for Processing The home process CCTV images under the lawful basis of legitimate interests (Article 6(1)(f) UK GDPR). The legitimate interest is to ensure the safety of residents, visitors and staff, and to protect the premises. What The Home Record CCTV captures video images only. They do not use audio recording or facial recognition technology. How Long The Home Keep Footage Footage is retained for 30–60 days, unless required for an investigation or legal purpose. Who Can See the Footage Access is strictly limited to authorised staff. All access is logged and monitored. Footage is not shared unless required by law or for safeguarding purposes. Your Rights Under UK GDPR, you have the right to: • Request access to CCTV images of yourself • Request correction or deletion where appropriate • Raise concerns about how your data is used Contact The Team If you have questions about CCTV or how your data is used, please contact: Data Controller: Steve Smith Regional Manager Care Homes UK Email: steve.smith@care-homesuk.co.uk
Parking
- Free parking onsite
Victoria House Reviews (67)
Victoria House has a Review Score of 9.9 (9.855) out of 10, based on 17 reviews in the last 2 years.
Over all time Victoria House has 67 reviews.
My mother in law was treated with dignity by everyone at all times.
My brother has been resident now for at least 1 month and needs 24 hour care. The staff, carers and nurses are there to provide his needs "whatever". My wife and I are made welcome at anytime in the day, provided tea etc for our comfort whilst visiting. We have and family being resident in the past few years. therefore I have known the quality of the facts listed below. Finally, we find this care home highly recommendable.
The change in her care improved instantly. Mum looked clean and happy for the first time in years. She is cared for by a team of wonderful, hardworking and dedicated staff who always put the needs of the residents first.
My experience of Victoria House is one of a well run, warm, welcoming establishment.
A coffee, tissue and a friendly chat is always available when needed too.
I would recommend this home to anyone who cares about their own family. Manager, nurses and carers alike, down to earth, most caring and attentive people I have had the pleasure to meet, making us feel less guilty for our Mum having to be put there, and knowing she was left in safe hands. She loved them all and we appreciate the care they gave her.
I was recommended this nursing home by my friend, whose mother in law was in this nursing home for almost 4 years. She spoke highly of the care Mum received. Nothing was too much trouble for any of the staff and I find this to be true.
My mum was a resident at Victoria House. The kindness and care and love that she received was exceptional. The love and kindness was extended to all family members. The team are amazing. The family wish to express their thanks and gratitude to the manager and the staff who were professional kind, loving and caring. They are exceptional people.
I have been associated with Victoria House for over 20 years, firstly through my mother being a resident and then my uncle and my brother-in-law. Now my sister-in-law, Doris, is a resident. During all this time, I have never had cause to make any complaints. Victoria House may not be the most modern, up-to-date home, but, the minute you walk through the door you feel welcome. The staff are devoted to their residents and treat them as they would their own parents - to me care and well-being are more important than menus on tables, etc., etc. My sister-in-law (at 94) has always been a rather demanding and cantankerous person, but the staff are always very patient with her and, amazingly, manage to get a smile out of her! She is always clean, well cared for, and well fed.
The home is well led by the Matron, who I have seen develop over the years into an efficient and caring leader. Her staff respect her and share her same caring values.
I would not hesitate to recommend this home to anyone looking for a "home from home".
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (2)
- 01 Feb 2018Recipient: Victoria House
- 01 Apr 2017Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House to verify any information. View our terms and conditions. Victoria House has an Enhanced Service -more info.