Victoria House

I would personally like to express my heartfelt appreciation for the kindness and excellent care provided. The sensitivity and support of your fine staff has helped us through a difficult time. I would like to express my gratitude and appreciation to everyone concerned.

My family are very happy with Victoria House we did not think we would get such a lovely caring home for our mum but we have never had anything to complain about. Mum has been looked after in the most caring way by all the staff.

Victoria House has a warm, friendly welcoming atmosphere. Staff are fantastic always available to help and care for my mum. They are committed and patient with her, nothing is too much trouble. Lots of activities to join in with for both residents and visitors. I would gladly recommend Victoria House to others.

This home is excellent, it provided such excellent care for my mum, and at her death she was treated with such love and care and dignity, which made the whole process so much nicer for us to deal with. The home was home from home, and it was easy to visit mum there with her new family and I became a daughter once again not a carer, mum was mum again not someone I had to do everything for. After mum passed away the home provided such support and helping the grieving process which made my life so much more bearable. The love and care provided to all friends and family on the day of the funeral was outstanding. Since then I still attend the coffee morning for relatives where the love, care and friendship is still given by those who know me. You are made so welcome and treated with so much care, very professional outstanding home.

My mother spent the last few months of her life in Victoria House, they are a superb organisation providing excellent care in lovely surroundings. Since mums death both myself and my wife visit in a regular basis. In September I ran the Great North run to raise funds in order to give something back to the wonderful staff at Victoria House.

My mother in law was treated with dignity by everyone at all times.

My brother has been resident now for at least 1 month and needs 24 hour care. The staff, carers and nurses are there to provide his needs "whatever". My wife and I are made welcome at anytime in the day, provided tea etc for our comfort whilst visiting. We have and family being resident in the past few years. therefore I have known the quality of the facts listed below. Finally, we find this care home highly recommendable.

A coffee, tissue and a friendly chat is always available when needed too.

I would recommend this home to anyone who cares about their own family. Manager, nurses and carers alike, down to earth, most caring and attentive people I have had the pleasure to meet, making us feel less guilty for our Mum having to be put there, and knowing she was left in safe hands. She loved them all and we appreciate the care they gave her.

I was recommended this nursing home by my friend, whose mother in law was in this nursing home for almost 4 years. She spoke highly of the care Mum received. Nothing was too much trouble for any of the staff and I find this to be true.

My mum was a resident at Victoria House. The kindness and care and love that she received was exceptional. The love and kindness was extended to all family members. The team are amazing. The family wish to express their thanks and gratitude to the manager and the staff who were professional kind, loving and caring. They are exceptional people.

I have been associated with Victoria House for over 20 years, firstly through my mother being a resident and then my uncle and my brother-in-law. Now my sister-in-law, Doris, is a resident. During all this time, I have never had cause to make any complaints. Victoria House may not be the most modern, up-to-date home, but, the minute you walk through the door you feel welcome. The staff are devoted to their residents and treat them as they would their own parents - to me care and well-being are more important than menus on tables, etc., etc. My sister-in-law (at 94) has always been a rather demanding and cantankerous person, but the staff are always very patient with her and, amazingly, manage to get a smile out of her! She is always clean, well cared for, and well fed.

The home is well led by the Matron, who I have seen develop over the years into an efficient and caring leader. Her staff respect her and share her same caring values.

I would not hesitate to recommend this home to anyone looking for a "home from home".