Oaktree Hall & Lodge

Bessingby, Bridlington YO16 4UH
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9.2 75 Reviews
  • Oaktree Hall & Lodge, Bridlington
Oaktree Hall & Lodge is a residential home providing specialist dementia care, day care facilities and respite care.

The extended Georgian manor house is set within five acres of grounds, built on the edge of Bessingby village which lies on the outskirts of Bridlington.

Accommodation is provided in single occupancy bedrooms and some double rooms, a number of which have en-suite facilities. Hospital beds, air mattresses, pressure cushions along with other aids, can be offered to make each residents stay more comfortable.

Oaktree Hall & Lodge’s approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more. Birthdays of residents are always celebrated.

The home takes pride in providing tasty, tempting meals for residents. Mealtimes are regarded as enjoyable social occasions for most residents, although those who wish to eat their meals in their own rooms are enabled to do so. Each resident will be asked for their individual food preferences as well as their cultural, religious or health needs and these will be taken into account when planning menus.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1190
  • Self-Funded Residential Dementia Care: from £1245
  • RESPITE Self-Funded Residential Care: from £1190
  • RESPITE Self-Funded Residential Dementia Care: from £1245

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Oaktree Hall & Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mary Moran (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (2)

Visiting

  • Vistors Welcome

Parking

  • Car Parking Available on site

Oaktree Hall & Lodge Reviews (75)

Total of 75, showing 61-75
9.2

Oaktree Hall & Lodge has a Review Score of 9.2 (9.160) out of 10, based on 14 reviews in the last 2 years. Over all time Oaktree Hall & Lodge has 75 reviews.

Overall Experience

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Date Published

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61

Review from A S (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and see my mum once a week. I find the staff very helpful, always polite and chatty. My mum is always looked after, eating well and drinking with the help of the staff, who are also washing and cleaning her each day.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. Your kind words are greatly appreciated. It is our pleasure to care for your mum and I will of course pass your comments on to the manager and the Bessingby Hall team.

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Review from J C (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First visit to the home. Staff were very friendly and welcoming. My friend has settled well and reports being well cared for.

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Review from D C (Daughter of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I come to see Mum, I know Mum is being looked after and well cared for. Staff always greet us with a smile and a warm welcome. Mum always says she is happy.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kinds words are greatly appreciated and I will of course pass them on to the manager and the Bessingby team. We look forward to seeing you again soon.

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Review from D H (Nephew of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear aunt came to Bessingby Hall in February 2021, her stay ended when she sadly passed away on 10th March 2022. Throughout her stay, she received 1st class care. She was very complimentary about the staff's caring attitude towards her. My aunt never complained and the staff enjoyed looking after
her. Her end of life care and subsequent passing was full of dignity with a personal touch. At the age of nearly 97, this was very fitting and deserving. Thank you to all the staff at Bessingby Hall.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It was a pleasure to care for your Aunt, she is greatly missed by all here All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated and I will of course pass on your sentiments to all the Bessingby Hall team.

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Review from J N (Niece of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

So much I do not know as I have been unable to be with my uncle in his room as I did for a short period before covid hence so many satisfactory crosses. The staff do their best at a difficult time. Management well, I don't always get to know of changes before they happen. The care plan was drawn up
at the start but I have never had a copy although requested. My uncle says he is established and food good and I know he is safe and warm but regret he sits in his room so much. He does have a telephone in his room with the managements help which is good and we can chat.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Thank you for taking the time to review our home. May I apologise for the breakdown in any communication there may have been. All feedback is appreciated and helps to not only maintain but continually improve on the services provided I will of course pass your comments directly to the home manager and ask them to contact you directly regarding your uncle's care.

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Review from P H (Wife of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was to go into the home for respite for 2 weeks but in that time I had a very bad fall and was in hospital for a year. My son and I were to go and look at other homes but that never happened so now my husband may have to stay there.

Reply from Paul Millar, Marketing Manager at Oaktree Hall & Lodge

Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words will of course be passed on to Kelly and the team at Bessingby Hall.

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Review from Mary O'B (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad initially went to Bessingby Hall for respite but he settled in so quickly and his overall health improved so much that we decided that it was better for him to stay rather than go back home, and we weren't wrong! Dad sadly passed away at the beginning of May after a sharp decline in his dementia.
Throughout his time at Bessingby Hall we were amazed at how the staff looked after and cared for their residents. As I live some distance from Bessingby I was able to arrange 3-way conversions and facetime calls during lockdown which was extremely reassuring and enabled me to get a glimpse of life in the home. Dad started having a number of health issues a couple of months ago and my brother and myself were kept informed at every step. In the last few weeks of Dads life the staff's care and thoughtfulness for both my Dad and the family was second to none. Making a very difficult and sad time a little easier to bear.

Reply from Rhianne Pattinson, Administrator at Oaktree Hall & Lodge

Thank you for your reply. It was an absolute pleasure to know dad. The Deputy Manager attended the funeral and felt it was a reflective celebration of his life. Very grateful to have been invited to represent all staff at Bessingby Hall, as he will be dearly missed.

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Review from Pauline B (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a worry when you have to leave a loved one in care, you wonder if she will be alright, will she be afraid, will she feel alone, how will she manage? Well, I can honestly say that all my fears and worries have gone thanks to the staff at Bessingby Hall. COVID has been a terrible time for everyone
but the commitment and dedication shown has been second to none. My lovely mum was diagnosed with COVID in hospital and I was contacted by a doctor to be asked if she would like a chaplain! Mum was sent back to Bessingby, not expected to last much longer. It's now been more than nine weeks and mum is remarkable! And this is all down to the manager and two other members of staff who were totally amazing at assessing mum and recognising her individual needs. I would just like to say the biggest thank you ever to everyone at Bessingby for making me feel that my much-loved mum is in the best care possible and that's because they do care! Finally, to the manager, you are a star, thanks for the video calls.

Reply from Jane Wade, Home Manager at Oaktree Hall & Lodge

Thank you very much for your kind words. It's lovely to have your mum back and we will do everything in our power to make your mum, comfortable and happy.
This is all in a day's job but it's really lovely to have someone recognise the work we do.

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Review from Alan S (Power of Attorney of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff enough. They looked after my dear old lady friend (88 years) as if she was part of their family. Sadly she passed away after a short illness. Lovely people doing a very difficult job.

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Review from Karen (Daughter of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at the Hall from May 2019 until the beginning of December 2019, having been assessed as able to return to his own home. I believe that the care provided by all the team at Bessingby Hall is the reason why Dad has been able to go home. Throughout his stay, I found all the care
team helpful and felt confident he was being looked after appropriately. Any issues that arose were dealt with by the manager and team promptly and I found the communication very good. Dad, in his own words "has no complaints" I think he misses the food and the social contact which he found very good. He built up a good rapport with a number of the carers and residents. All in all, it was a positive experience for Dad and we as a family were happy with the care provided.

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Review from Ann H (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for 2 weeks respite care. I can only thank the staff highly they have been fantastic with my mum. The food was excellent and housekeeping excellent. When I need respite again for mum she will definitely be booked back in again. Thanks very much to all the staff, you have been fantastic,
many thanks.

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Review from Dot (Wife of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Bessingby in October 2018 with dementia with Lewy Bodies and secondary Parkinsons. He sadly passed away at the end of June having spent nine months living at Bessingby. Throughout the whole nine months the staff, without exception, looked after him with the utmost care. Nothing
was ever too much trouble for any of the staff. At the end of his life, I (together with my sister-in-law) stayed at the home for 6 days and nights. The manager and staff provided us with every amenity (including a bed). During the last week of my husband's life, the staff went way beyond expectations in their care of not just my husband but myself and my sister-in-law. My husband, therefore, had what he had wished for, his wife by his side and a caring and peaceful end of life. I'll be forever grateful to the manager and all her staff for the care my husband received. Also the care they all gave to me throughout the whole nine months.

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Review from Julie C (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been made to feel very welcome by the wonderful staff at Bessingby Hall. It means the world to us to know that he is in such a kind and compassionate environment.
The care team have taken the time to get to know Dad’s interests, and support him to enjoy birdwatching and deer spotting
in the grounds, which he loves.
As a close and loving family, this has been a difficult transition period for us, but the staff have been supportive and kind to Mum, who was naturally anxious about leaving Dad at first. The lines of communication are always open.
I would like to offer my sincere thanks to all involved and to publicly recognise the hard work and professionalism extended to my family at this time.

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Review from Jan M (Sister-in-law of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother in law on several occasions in Bessingby Hall. Every time I have visited I have been so pleased with the care that the staff provide. It is obvious he is well looked after, which for a man who always insisted he was clean shaven and didn’t have a hair out of place is very important!
The staff are friendly and helpful and you always feel welcome when visiting! When speaking to my brother in law they are kind and considerate. His room is always clean, as are the communal areas. It is never easy choosing the correct care home but I feel Bessingby Hall is fulfilling its promise to care for my brother in law in the best way possible.

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Review from Mary G (Daughter-in-law of Resident) published on 4 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just returned from her holiday in Bessingby Hall, she has enjoyed her stay making new friends, the staff were all very kind and welcoming. Mum has always been a solitary person not one to socialize or interact readily but the staff have encouraged friendship, given her lots of attention, kindness
and affection and managed dealing with the occasional temperamental outburst.
I know where to book her holiday for next year.
Thank you to all the other staff that have cared for Mum

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Current Review Score: 9.2 (9.160)

Overview of Review Score

The Review Score of 9.2 (9.160) out of 10 for Oaktree Hall & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.327 for Oaktree Hall & Lodge is calculated as follows: ( (86 Excellents x 5) + (63 Goods x 4) + (8 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 165 Ratings = 4.327

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Oaktree Hall & Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 13 Positive Reviews ÷ 15.6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Mary

Mary Moran

Job Title: Care Home Manager

Joined: 2023

Mary Moran is an accomplished Registered Home Manager who Brings 28 Years of Expertise to Oaktree Hall and Lodge in Bessingby.

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