St Mary's Care Centre

Beverley Road, Anlaby, Hull HU10 7BQ
Review Us
9.8 67 Reviews
  • St Mary's Care Centre, Hull
St. Mary's Care Centre is a purpose-built care home situated in a residential area in Anlaby, within Kingston upon Hull, in the East Riding of Yorkshire.

They strive to ensure that Residents rights to dignity and self-respect are upheld at all times and that the Home maintains quality as a principal pursuit.

The home supports people with long-term nursing care needs and can accommodate a maximum of 60 people. Accommodation is provided in spacious, en-suite rooms with four different room designs. People living in the home are provided with a wide variety of communal spaces including lounges, a cinema room, a hairdressing salon, a physiotherapy room, a library and music room.

Veteran Friendly
St Mary's Care Centre has Veteran Friendly Accreditation. The home can support veterans with their wellbeing needs, including support with social isolation and signposting to statutory and charitable services.

Being involved in what is going on and taking part in fun activities is an essential part of life. St Mary's approach to residential care focuses on ensuring that a wide range of activities and social events are regularly organised, such as functions and events, film nights, card and board games and many more.

Birthdays of residents are always celebrated and residents are encouraged to take part in the many activities available locally.
Show St Mary's Care Centre on the Map

Care Provided by St Mary's Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1195
  • Self-Funded Nursing Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1195
  • RESPITE Self-Funded Nursing Care: from £1450

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Mary's Care Centre to find out the exact price for your requirements.

Contact St Mary's Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Mary's Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joy Puckering (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors Welcome

Parking

  • Large Free Car park on site.

St Mary's Care Centre Reviews (67)

9.8

St Mary's Care Centre has a Review Score of 9.8 (9.816) out of 10, based on 30 reviews in the last 2 years.
Over all time St Mary's Care Centre has 67 reviews.

Overall Experience
  • 56
  • 11
  • 0
  • 0
  • 0
Date Published
  • 67
  • 5
  • 11
  • 30
  • 37
Reviewer Connection to St Mary's Care Centre
  • 23
  • 14
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 67, showing 21-40
Review from D C (Husband of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the nursing care given.
The carers are very friendly and professional in their approach to caring.
The office staff are also very friendly and keep me informed at all times.
The facilities are excellent, well-maintained and very clean.
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for your positive feedback. We're delighted to hear that you're pleased with the care provided and that our staff and facilities meet your expectations. Your kind words mean a lot to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith H (Aunt of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my aunt has lived here I have been so happy with her care. I am always informed of any events or changes. She is happy here and likes the staff.
Previous to my aunt living here another aunt and my mother also lived here before they died. Hopefully, when I need them there will be a bed. Do I
need to say more.
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for your heartfelt review. We're delighted to hear that your aunt is happy and well cared for at St Mary's Care Centre. It's an honour to have provided care for your family members over the years, and your trust means a great deal to us. We'll be here for you whenever you need us. Thank you for your kind words and continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicole D (Daughter of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at St Mary's Care Home for just over 4 months. It was hard for him and I to accept that this was a necessary step. But, the staff was very informative, supportive and helpful during the moving process and every day since then. I'm so glad my father is now safe and so well cared for.
He's happy, has gained weight and is as feisty as ever! The team is very good at communicating with me and helping Dad communicate with the family (8-hour time difference!). Thank heavens for the respect, help and care St Mary's provides for Dad and the family.
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for sharing your experience. We understand how challenging it can be to make the decision to move a loved one into care, and we're glad to hear that our team was able to provide the support and information you needed during the transition. It's wonderful to know that your father is happy, well-cared for, and thriving at St Mary's. Our team is dedicated to ensuring the well-being of our residents and maintaining strong communication with their families. Thank you for your kind words and for trusting us with your father's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been St Mary's for 6 years, she has received very good care during that time. During that time there have been some big changes, mainly due to changes in management but also major events like Covid. Now the management is stable I can see an overall improvement with a more stable workforce.
However, the lack of a chef for long periods has been an issue. The home is spotless and the laundry service is excellent. The staff are very good and adjust well to the changing needs of your relatives. My mother suffered a very bad infection last year and needed hands-on care to aid her recovery, as she has improved they have encouraged her independence. There are plenty of activities for residents and regular events.
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for your detailed feedback. We're glad to hear that your mother has received very good care during her six years at St Mary's and that you've noticed improvements in our stable management and workforce. We appreciate your patience during the challenging periods and take your comments about the chef situation seriously. We're committed to ensuring our residents receive the best care and services. It's wonderful to know that our staff have been attentive to your mother's changing needs and that she is enjoying the activities and events. Thank you for your continued trust and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael A (Son of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at St Mary's Care Centre since September 2022, she has dementia, which is now progressing rapidly, but the care staff at St Mary's have been magnificent, they fully understand Mum's needs and requirements and are always friendly, courteous, and efficient, and they keep us fully
informed of Mum's situation. Mum loves her room, which is light and airy and has a lovely view over the gardens, and like the care staff, the cleaning staff work hard to ensure that not only the residents' rooms but the whole of St Mary's is kept in an immaculate condition. Meals at St Mary's are wholesome and nutritious and the Menu is changed on a regular basis. The activities staff work very hard to provide a varied programme of activities. I cannot thank the staff and management at St Mary's Care Centre highly enough, and would not hesitate to recommend St Mary's Care Centre to anyone looking for a residential care home.
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you so much for your wonderful feedback. We are delighted to hear that your Mum is receiving the care and attention she needs at St Mary's Care Centre. It's heartening to know that our staff's dedication and efforts are making a positive impact on her wellbeing and that you are satisfied with the services provided, from her room's comfort to the nutritious meals and engaging activities. Your kind words and recommendation mean a lot to us. Thank you for trusting us with your Mum's care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Mother of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son was unsure about staying at St Mary's but when he left he was looking forward to his next stay. He has enjoyed the company, good food, and having fun with the staff. As older carers, this is a real help to us knowing he is safe and well cared for. Thank you so much.
Reply from Jackie Brook, Customer Relationships at St Mary's Care CentreThank you for your wonderful review. We're delighted to hear that your son enjoyed his stay at St. Mary's and looks forward to his next visit. It's heartening to know he appreciated the company, good food, and fun with our staff. As caregivers, we understand how important it is to feel confident in your loved one's care. Your kind words reassure us that we are making a positive impact. Thank you again for your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harold B (Respite Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with all aspects of care.
Reply from Jackie Brook, Customer Relationships at St Mary's Care CentreThank you so much for your kind words and positive review! We're thrilled to hear that you are very pleased with all aspects of care at St Mary's Care Centre in Hull. Our dedicated team strives to provide the highest level of care and support to our residents, and your feedback means the world to us. If there's anything more we can do to ensure your continued satisfaction, please don't hesitate to let us know. Thank you for being a part of our community!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeanette C (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was almost dead from neglect from his in-home caregivers. My sister-in-law flew from the U.S. to intervene (started giving him '40 sips'). Thank goodness we were able to get a room for him with you. It's a miracle! He's eating all his food. He is recovering quickly and noticeably! We know
he is now safe (he does too). In my entire life, I have never seen him so content. I know now that if we can't be with him when his time comes he will not be alone. God bless everyone at St Mary's Care Centre!
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for sharing your heartfelt feedback about St Mary's Care Centre. It's truly uplifting to hear about your father's remarkable recovery and the peace of mind that our care has brought to your family. We're committed to providing a safe, nurturing environment for all our residents, and it's deeply gratifying to know that your father feels content and well-cared for with us. Your words are a testament to the dedication of our staff, and we're grateful for your recognition. May your father continue to thrive under our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty E (Friend of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We brought a bedridden, dying 94-year-old in and ten days later, the transformation was amazing. He had been taken out in a wheelchair and also was eating in the dining room and interacting with other residents. The staff are brilliant with him and he told me he loves it. Looking forward to chair exercises
and a visiting singer. Nothing short of a miracle!
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreThank you for sharing your positive experience with St Mary's Care Centre. It's heartening to hear about the significant improvement in your loved one's condition and their enjoyment of the community and activities. Your kind words about our staff are greatly appreciated. We're delighted to be a part of this miraculous journey and look forward to continuing to provide excellent care and enriching experiences.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been to St Mary's twice for respite care and it's always been a relief to know he will be well cared for. The staff are all friendly and professional, always encouraging him to get involved. He complains about the food and the bedrooms could do with an update (shelves/better storage and decor).
Reply from Jackie Brook, Care Relationships at St Mary's Care CentreWe greatly appreciate your feedback and are pleased to hear that your dad has found comfort and care during his stays at St Mary's. Our team strives to provide a warm and welcoming environment and it's wonderful to know that you've found our staff to be friendly and professional. We also appreciate your feedback regarding the food and room conditions. Your input helps us improve. We'll address these concerns promptly. If you have further suggestions, please let us know. Thanks again for sharing your thoughts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Friend of Resident) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my friend at this home often, and it’s a really nice home. All the staff are absolutely lovely. They really look after my friend and me, always offering cups of tea and snacks. The lady in charge is really lovely and always smiling and welcoming.
Reply from Jackie Brook, Customer Relationships at St Mary's Care CentreThank you for your kind words. We're delighted to hear that you enjoy visiting your friend's home. Our dedicated staff takes pride in creating a warm and welcoming environment. We appreciate your positive feedback and look forward to continuing to provide a pleasant experience for both you and your friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Granddaughter of Resident) published on 5 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother lives here and everything about this place is exactly what my family had hoped for, the building is always clean, the staff are friendly and the care received by my grandmother is amazing. Since arriving she has gone from strength to strength. The home manager is also very understanding
and always has time to listen and help us in any way we need. Overall I would never put any of my family in any other facility.
Reply from Jackie Brook, Customer Relationships at St Mary's Care CentreThank you so much for your review! We are thrilled to hear that St Mary's Care Centre has met and exceeded your family's expectations. It is wonderful to know that your grandmother is thriving and receiving amazing care from our dedicated staff. We appreciate your kind words about our clean environment and the friendliness of our team.
Our Home Manager is committed to ensuring a supportive and understanding environment, and we're delighted that you've experienced this firsthand. Your trust in us means the world, and we're honoured to be the chosen care facility for your family. If you ever need anything, please don't hesitate to reach out.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debbie D (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided in St Marys for 3 months now, after being admitted from hospital for nursing care. Her care has been first class, not only from the nursing staff but from each and every carer, who is not only kind and compassionate but jolly and fun at the same time. There are always smiles and laughter
in St Marys, which is a medicine in itself. Mum is always treated with dignity and kindness and as an individual. Family and friends are always welcomed and kept well informed. Well done to all the staff at St Marys, you should all be very proud of the “home” you’ve created for all of your Residents.
Reply from Joy Puckering, Home Manager at St Mary's Care CentreThank you for taking the time to complete a review. That's wonderful to hear! It's truly heartening to know that your mum is receiving exceptional care at St Mary's. The acknowledgement of the compassionate nature of our staff, along with the emphasis on individualised and person-centred care and the warm, welcoming environment, speaks volumes about the outstanding commitment and dedication of everyone at St Mary's Care Centre. Your positive feedback is a testament to their hard work and dedication. It's great to know you feel your mum is in such caring hands. I will pass this on to our staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S O (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has received in St Marys is second to none. Professional and caring staff, they have kept me informed at all times of what has been happening with Dad. The manager has been there for me at the most difficult time and done everything to help me, which I really appreciate. Many thanks
to a fantastic team.
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreMany thanks for taking the time to review our home. It is a privilege to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Care Centre family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise M (Granddaughter of Resident) published on 21 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma was in this home initially for respite and then became a resident. All staff played a vital role in her care and it was exceptional. Nothing was ever too much trouble. The relationship they had was amazing with Grandma, which gave me peace of mind that she was in good hands. The accommodation
is superb, entertainment programmes great, with lots of effort put into them. As a family member, you can also take part and are included. The communication and attention to detail, faultless. Would not hesitate to recommend.
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreMany thanks for taking the time to review our home. It is our pleasure to be able to care for your grandma. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Care Centre family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L C (Son of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit to view St Marys Care Centre to when we took Mum home (one month), we could not have wished for more. All the staff are extremely helpful, happy and approachable. Nothing was a problem. When we left after a visit, which was every day, it was comforting to know that Mum was in a
safe and friendly environment. If we need to use a care home again, St Marys would be the first place we would contact.
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreMany thanks for taking the time to review our home. It was a privilege to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Care Centre family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Husband of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 18 months as a resident, I think my wife continues to receive excellent care and support. The care home has excellent staff who demonstrates compassion, emotional intelligence and a splendid sense of humour!
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreMany thanks for taking the time to review our home. It is our pleasure to care for your wife. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Mary's Lodge team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol M (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my sister and I attending to look at rooms available and explaining our situation, we were greeted by lovely, accommodating staff. Nothing was too much trouble. We were shown around, and a garden room was reserved for Mum. Mum was fast-tracked to St Marys on the 17th of April from the infirmary.
From arriving at St Marys, Mum was greeted with kindness and dignity and made as comfortable as she could be. Staff came in and introduced themselves, even the cleaning staff. Everyone was lovely, we were also able to take the dog in for Mum to see him, and Mum could have anything she wanted. We hadn't realised how ill Mum was and how much pain she was in. The staff were amazing, especially the nurse that supported ourselves and did everything for Mum at the end. We only wish Mum has been well enough to have appreciated how lovely the place and people were. We can't thank them enough.
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreDear Carol, many thanks for taking the time to review our home. It is our pleasure to care for your mother-in-law, and we are delighted she enjoyed the soup! Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Care Centre Family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allan T (Son of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent six weeks at St Mary's Care Centre; it was a fantastic experience for her. She needed respite for a fall and consequent broken hip. The staff treated her as though she was a relative, they loved her, and she loved them. Nothing was too much trouble, and their care was second to none.
She looked forward to meal times, the great variety and the social setting. It was rather like a day out every day with friends at a restaurant. There was a vast array of activities every morning and afternoon, from chair exercise classes, bowls and skittles to film and group reading. A big thank you to the whole team for all their efforts.
Reply from Paul Millar, Marketing Manager at St Mary's Care CentreDear Allan, many thanks for taking the time to review our home. It is our pleasure to care for your mother, and we are delighted that your experience has been such a positive one. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Care Centre family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gill D (Friend of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine was admitted here recently after suffering a tragic and life-changing accident. I looked at several homes but was particularly impressed by the number of trained staff on the nursing side of the home.
Every member of staff has been kind and very approachable, and the home is kind and
caring.
My friend has settled well.
The food and facilities are good, and it s a huge relief to have found somewhere where I believe she's being treated with the utmost respect.
Thank you to the whole team.
Reply from Shellene Armstrong, Business Support Manager at St Mary's Care CentreMany thanks for your kind review of St Marys Care Centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for St Mary's Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for St Mary's Care Centre is calculated as follows: ( (294 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 348 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Mary's Care Centre is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (1)

Joy

Joy Puckering

Job Title: Registered Manager Joined: 2022

Joy comes to St Mary's Care Centre with a long and impressive background in social care and nursing.


Joy has been a registered nurse since 1988 and a care home manager since 1992.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Care Centre to verify any information. View our terms and conditions. St Mary's Care Centre has an Enhanced Service - more info.