St Mary's Care Centre

My father has been a resident at St Mary's for around 10 years and during that time my family and I have always been impressed by the quality of care provided. The staff are professional and considerate. Many of them have been there for several years and my father has had the same named carer for almost his entire stay. We have been grateful for this continuity of care. The staff are cheerful and friendly with the residents and families alike. The residents' rooms and the 'public' areas (dining room, lounge, library, reception etc) are decorated and furnished to a high standard and are always clean and well maintained. We have been particularly impressed by the decisions taken by Senior Managers and the actions of all the staff during the Covid-19 pandemic. Understanding the risk to their residents they didn't wait for government advice and went into lockdown early. They have helped relatives stay in touch via Skype or FaceTime and have introduced safe outdoor visits.

It gives me peace of mind knowing that my mother is being well cared for and is happy and content living there.

My sister, who has Parkinson's disease, was admitted to St Mary's in autumn 2019 for a period of respite care. At admission, sadly, her overall health was poor, as she had lost considerable weight and acquired a deep bedsore at her home in an assisted living scheme. The St Marys staff painstakingly nursed my sister back to good overall health: an extraordinary achievement. Her bedsore has now completely healed and she has gained good weight. Most importantly, my family and I have absolute confidence in the staff, procedures and facilities at St Mary's. So much so in fact, that my sister is now a full resident. The light, airy, purpose-built facility has a pleasant atmosphere and its staff are caring, supportive and dedicated. Accordingly, we have absolute peace of mind that my sister is receiving the best level of care that can be provided. The lack of Covid-19 cases at St Mary's underlines, in my view, both the quality of their services and unerring attention to detail.

My wife is bed-bound. She cannot take part in any activities because her bed cannot pass through the door! Hence, she is isolated for most of the time. This is most frustrating for her (and me). Generally, she is well cared for, most of the time. Obviously I cannot comment on the care when I am not at the home, but all seems to be satisfactory. If my wife was able to exit her room, she would, I am sure, get a substantial lift in her life.

We would highly recommend St Marys Care Centre.

St Mary's appears to be a very well run care home. The food always looks appetising and the menus are varied. My mum is happy and settled and well cared for. I have been very impressed with how the home has coped with the coronavirus pandemic. They enforced lockdown very promptly and their diligence has proved very beneficial. The receptionist is always very helpful and mum enjoys the activities.

This is a modern building, purpose built, all on one floor which makes it easy for residents to get around. The gardens are well maintained and ideal for sitting out if only the weather was better. There are a number of activities for residents and they can be as busy or quiet as they like.

I currently visit 2 elderly friends who have been residents for a few months and are extremely content there. There are always activities in which they enjoy participating. Also, my mother was a resident there for 7 months (she died 18 months ago) and again she and we were very pleased with the care she was given. The home has a very welcoming environment, the food is good, there are lovely gardens where they grow some food and the residents can help if they wish.

I have been a visitor to many homes in this area over the past few years and this is the only one I would recommend.

During the five and a half years, my father received very good care and formed good relationships with the staff. One thing that did strike me was how low the staff turnover was at St. Mary’s. Many of the carers and other members of staff who were there at the beginning are still there which is highly beneficial for both residents and family.

Thank you.