St Marys Chanterlands Care Home

340 Chanterlands Avenue, Hull HU5 4DT
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9.7 56 Reviews
  • St Marys Chanterlands Care Home, Hull
St Mary's Chanterlands offers a modern, purpose-built environment designed to provide outstanding residential and Nursing care. The three-storey home, set in extensive grounds, can accommodate up to 86 residents, each with their own beautifully designed ensuite bedroom. This newly opened facility offers a range of services to support various physical health needs, ensuring a comfortable, dignified lifestyle for every resident.

The home features spacious communal areas tailored to different activities: enjoy dining in a stylish setting, relaxing while watching television, or chatting with friends and family in cosy corners. The large, secure garden and patio offer a peaceful outdoor space where residents can enjoy fresh air and sunshine in a safe, enclosed environment.

The dedicated care team is committed to providing compassionate care. They embody values such as happiness, empathy, approachability, respect, and teamwork, creating a nurturing and supportive atmosphere where every resident feels valued. The team develops personalised care plans and activities tailored to individual interests, helping residents maintain their independence and enjoy a fulfilling lifestyle.

St Mary's Chanterlands are proud to have achieved Veteran Friendly Accreditation, meaning the home can support veterans with their wellbeing needs, addressing social isolation and providing signposting to statutory and charitable services.

At St Mary's Chanterlands, they understand that choosing a care home is a significant decision. St Mary’s Chanterlands Care Home offers more than just a place to live; it provides a vibrant community where new friendships flourish and every day is a celebration of life. From engaging in meaningful activities to enjoying the privacy of personalised rooms, residents are supported in every aspect of their lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1320
  • Self-Funded Residential Dementia Care: from £1375
  • Self-Funded Nursing Care: from £1574
  • Self-Funded Nursing Dementia Care: from £1574
  • RESPITE Self-Funded Residential Care: from £1320
  • RESPITE Self-Funded Residential Dementia Care: from £1375
  • RESPITE Self-Funded Nursing Care: from £1574
  • RESPITE Self-Funded Nursing Dementia Care: from £1574

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Marys Chanterlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jayne Boothby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors always welcome.

Parking

  • Free On site car parking

St Marys Chanterlands Care Home Reviews (56)

9.7

St Marys Chanterlands Care Home has a Review Score of 9.7 (9.725) out of 10, based on 30 reviews in the last 2 years.
Over all time St Marys Chanterlands Care Home has 56 reviews.

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Reviewer Connection to St Marys Chanterlands Care Home
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Total of 56, showing 1-20
Review from Jane W (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has a lovely room & bathroom, which is kept clean & tidy for her. The care given by EVERY member of staff is incredibly cheerful, helpful, polite & very caring (from management to domestic). The food is fresh, appetising & nutritious. Strict security levels are observed at all times. All staff
are polite to visitors and nothing seems too much trouble for them (all of them). The management team answer all questions and are an enormous help to nervous newcomers & their families
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home and recognising the great care and service that St Mary's Chanterlands provide . Your kind words are greatly appreciated and I will of course pass them on to the "Chants" team.

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Review from Judith T (Mother of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place the staff go above and beyond to help mum and family. Mum was on end of life care at St Mary's chants Ave. The staff were fantastic so friendly popping in a out her room 24-7 made sure she was comfortable all the time. We visited nearly every day me or my sister. Dad did every day.
Everyone of the staff was fantastic carers kitchen staff the girls who did the clothes etc washing a big thank you to one lady who helped us a lot and the staff who guided me through stuff I asked they know who they are thank you. a big massive thank you to one man your doing a fantastic job keep going we as a family really appreciated every thing you have done for us x
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home and recognise the compassion and care the St Mary's Chanterlands staff provide . Your kind words are greatly appreciated and I will of course share them with the team

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Review from Ray B (Son of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment we were shown around we were very impressed with the whole set up. The quality of the building and facilities is 1st class, the cleanliness is of the highest standard. One lady was amazing with her support and knowledge and the way she worked with the council to help them arrange
the financial side was brilliant. The move for mum into the home was very smooth and completely stess free. Mum has settled in wonderfully well and is very very happy there. Thank you so much for everything.
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for choosing St Mary's Chanterlands for your Mum's care and taking time to review our home . We are delighted how Mum has settled in .Your kind words are greatly appreciated and I will of course pass the onto the St Mary's Chanterlands family .

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Review from Joanne G (Granddaughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana came to stay here as end of life care, the staff across the board where excellent, they gave my nana everything she needed and more, she ended her days in comfort and pain free, they kept in touch about everything and all my nanas needs was met, I cannot thank the staff enough and for the manager
for doing all she could to get her in from hospital as quick as she did, when we was worried about how slow the hospital was to move her. We as a family cannot thank st marys enough xx
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

We are so sorry for your loss . Many thanks for taking the time to review our home during this difficult time . Your kind words are greatly appreciated and I will of course pass them on to the St Marys Chanterlands team .

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Review from Pam L (Daughter of Resident) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For our family, the most important quality in any form of dementia care is kindness. Whether my mum is engaging with someone cleaning her room, or getting her dressed, she is constantly telling me that everyone is very kind. Within a week or two, everyone knew her name (and mine) which was very reassuring.
The senior nurses are very professional and helpful and have a deep understanding of dementia. Paramedics visit every week and a Pharmacist calls to discuss changes in medication - these services are excellent. They are two individuals in charge of activities who have endless enthusiasm, recently introducing a series of raised containers for vegetables and some flowers. The home dog is loved by all. A suggestion for improvement, is that there should be access to a minibus for outings. This would be a very important addition to the mental well-being of residents who call St Marys their home.
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home . We really appreciate you recognising the great work and quality of care that the St Marys Chanterlands team provide . I will of course pass on your kind words to the St Marys family.

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Review from M M (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The senior carer has a really good perspective ideas on how to best care for my mother. She has a great relationship with her too. In fact all the carers are lovely.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care Home

Thank you for taking the time to review our home . It is always appreciated when our care teams are recognised for the great service they provide . Your kind words are greatly appreicated and I will of course pass them on to the St Marys Chanterlands family

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Review from J B (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, Mum's really happy here. Lovely rooms, all ensuite. We feel we can live our lives with our family at home knowing Mum's getting the best care. The only thing Mum would change is the standard of food more of a variety for nursing residents but what makes the home is the staff. They are
all amazing and helpful, from management to cleaners.
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank for your kind and constructive review . We are delighted to care for your Mum and we are so happy that you feel she is well looked after. At St Mary's Chants we pride ourselves in the fact that we embrace a person-centred approach to care and everyone is looked after as an individual. The team will be delighted with your thoughts of how well we are doing to support Mum . Thank you.

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Review from A M (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
It's been a few months now and only finding the strength to write this after my dads passing last October 2024, I definitely found the home understaffed and actually found my dad left alone for a number of hours and not monitored as much as he should of been, I think the last visit was actually devastating
as he had COPD and it took all day to call for a dr and when I got to the home at 6pm not even an ambulance had been called (which should of been called ) it took another 3 hrs and sadly my dad passed away, not the best experience we have had with the home especially the manager she has no empathy at all wouldn't have any other members of my family go in this home I do actually know when the home was the original one located at the front it was better , but when they had the big one built at the back of the old one they changed most of the staff and this was not good.
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

We are truly sorry for your loss and send our sincere condolences to you and your family. We were saddened to hear that your experience did not meet your expectations, particularly during such a difficult time. While the care your father received was reviewed through the appropriate safeguarding process and no concerns were upheld, we understand this does not ease your grief. We are always open to discussing concerns further and deeply regret that your lasting impression was not one of comfort and support. With sympathy,

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Review from G W (Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
The manager should be retrained/removed. The home should be demolished and rebuilt with the needs of residents in and cleanliness good except for the beetle found in my room! Laundry system at best eratic, staff must respect privacy of residents and not laugh in their faces when complaining. Medical
good but I am awaiting reply to my complaint ref with holding of medication. Food, breakfast good, the rest well it's food!
Overall, the last weeks have been the most miserable and unhappy of my life, things can only get better!
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. St Marys Chanterlands is a home that opened less than a year ago and as such benefits from the best and state of the art facilities found within care settings Your points are in direct opposition to over 15, 5 Star reviews published recently so will be reviewed in detail. We apologise that you find that the service provided failed to live up to your expectations and understand that the issues surrounding the medication was something not directly within our control. Again I understand that this has been communicated to you.

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Review from J W (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wow what an amazing home. When you enter the atmosphere is so welcoming Everyone is polite, helpful and happy you see so many smiling faces.
My mum was unhappy in her previous care home and is so much happier here, many thanks to all the staff.
Reply from Paul Millar, Client Relations at St Marys Chanterlands Care Home

Thank you for choosing St Marys Chanterlands for your Mums care. Your kind words are greatly appreciated and I will of course pass them on to the St Marys Chanterlands family.

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Review from C E (Sister of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From seeing the home online to my Sister moving in was so easy. The friendly admin gave a wonderful tour and gave all the information we needed. The manager came and introduced herself and was warm and kind. All the staff are brilliant with my sister and it's the happiest I have seen her. All staff
plays an important role and we can not thank them enough.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your kind words! We're thrilled to hear that your experience, from the first visit to your sister settling in, has been so positive. It's wonderful to know that our team has made her feel happy and supported, and we're so glad that you feel well-informed and welcomed. We truly appreciate your trust in us, and we're proud to have such a dedicated team that plays an important role in the care of all our residents. Thank you again for your lovely feedback!

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Review from T K (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One word - Outstanding from the first initial visit you could truly see how exceptional the services and staff were at looking after the residents. They truly thought of everything. My mother was and is very happy and enjoyed the daily different activities provided by the amazing activities coordinators.
The facilities in the new home were that of a 5-star hotel! Thank you all at St Marys for everything you continue to do.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your wonderful 5-star review. We're absolutely delighted to hear that your mother is happy and enjoying the activities at St Mary's. It's fantastic to know that our staff and services have made such a positive impact, and that you found our facilities to be of a high standard. Your kind words about the care we provide mean the world to us, and we will continue striving to offer a 5-star experience for all our residents. Thank you again for your support!

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Review from R G (Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It feels like home.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your incredible 5-star review! We are thrilled to hear that St Mary's Chanterlands feels like home for you and that every aspect of your experience, from cleanliness and safety to the care and support provided, has been exceptional. It's wonderful to know that our team is making a positive impact, and your kind words truly motivate us to continue delivering the best care possible. We're grateful for your support and recommendation.

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Review from J Y (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend.
New building is amazing, and all the staff are wonderful and caring.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your kind words and recommendation! We're thrilled to hear that you love our new building and that our caring team made a positive impression on you. At St Mary's Chanterlands, we're committed to providing a comfortable and welcoming environment for all, and it's great to know our efforts are appreciated. We look forward to continuing to offer the best care and support. If there's anything we can do for you in the future, please don't hesitate to reach out.

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Review from D G (Son of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Marys has helped my dad so much since he became a resident in March 2024. It's the happiest we've seen him in many years and that's all down to the amazing staff.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your heartfelt review! We're thrilled to hear that your dad is happier than ever, and it's wonderful to know our care team at St Mary's Chanterlands has made such a positive difference in his life. We'll continue to do everything we can to ensure he feels supported and cared for.

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Review from Julie S (Wife of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are amazing. They are kind, caring and helpful to residents and families alike. The new home 'the big house' is beautiful. The food is amazing with plenty of variety to choose from. The activity staff are always doing things with and for the residents. Thank you everyone.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you for your wonderful feedback! We're so pleased to hear that you're happy with the care at St. Mary's Chanterlands, and it's great to know the new home, the food, and the activities have made such a positive impact. Our team takes pride in providing a warm and supportive environment for both residents and families. We'll make sure to pass along your kind words to everyone!

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Review from John G (Brother of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st class staff really look after my brother exceptionally well. With special thanks to the senior care assistant and the entertainment staff who try to keep his mind occupied.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you so much for your glowing review! We're thrilled to hear that our staff are providing first-class care for your brother and that he is enjoying the activities we offer. Your kind mention of our senior care assistant and entertainment staff is greatly appreciated, and we're glad they've been able to keep him engaged and comfortable. It's wonderful to know that our efforts are making a difference, and we're truly grateful for your support!

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Review from Maggy W (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The new St Marys home is fantastic. Everything you could possibly want. Better than a five-star hotel.
Reply from Jayne Boothby, Manager at St Marys Chanterlands Care Home

Thank you for your review. The new home is truly a magnificent place for residents to call their own. We welcome family and friends to visit whenever they choose to enjoy the facilities along with their loved ones.

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Review from L L (Daughter of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place and staff, would recommend to anyone.
Reply from Anita Lovelock, Manager at St Marys Chanterlands Care Home

Thank you for your kind review. Here at St Marys Chants my staff strive to give the best care possible to each and everyone of our residents. I will pass your comments to my staff.

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Review from S H (Granddaughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was brought in as an emergency from another home. He was only with the home for 5 days as he was end of life and the care he received was outstanding. The staff couldn’t do enough for him and us as a family. We are so grateful for the care he received.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care Home

Thank you for sharing your experience. We're deeply touched to hear that your grandad received outstanding care during his time with us. Our team strives to provide compassionate support not only for our residents but also for their families. We are grateful for the opportunity to have been part of your grandad's journey. Our condolences at this very sad time.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for St Marys Chanterlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for St Marys Chanterlands Care Home is calculated as follows: ( (306 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 357 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Marys Chanterlands Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Jayne

Jayne Boothby

Job Title: Home Manager Joined: 2022

Jayne Boothby is the proud Home Manager of St Mary’s Nursing Home.


After caring for her Grandfather, Jayne decided that this was the career for her and has stayed for over 30 years.


Starting her career in nursing, Jayne was later been Clinical Nurse Manager at a Hull Nursing Home and is vastly experienced in operating homes similar to St Mary’s.


This experience enables Jayne to have good working relationships with healthcare professionals in the area. An important fact when dealing with new residents is that these relationships ensure a frictionless move from home or hospital into St Mary’s Nursing Home.


Jayne is a natural caregiver; this is apparent when you first walk into St Mary’s Nursing Home. This friendliness is reflected in the care team, all of whom are warm and helpful, easing the transition into a care setting for all new residents.


Outside of work, Jayne is a keen Angler and supports the “Hull Fishing Heritage Centre “of which her husband, Jerry, is chairman.


The Centre provides people with information, artefacts, and resources to help them understand the role of fishing in Hull’s heritage and identity.

Frequently Asked Questions about St Marys Chanterlands Care Home

What types of Care is St Marys Chanterlands Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Marys Chanterlands Care Home have?

There are 86 Single Rooms.

What are the Facilities & Services at St Marys Chanterlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Marys Chanterlands Care Home to the centre of Hull?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

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