St Marys Chanterlands Care Home

340 Chanterlands Avenue, Hull HU5 4DT
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9.6 57 Reviews
  • St Marys Chanterlands Care Home, Hull
St Mary's Chanterlands offers a modern, purpose-built environment designed to provide outstanding residential and Nursing care. The three-storey home, set in extensive grounds, can accommodate up to 86 residents, each with their own beautifully designed ensuite bedroom. This newly opened facility offers a range of services to support various physical health needs, ensuring a comfortable, dignified lifestyle for every resident.

The home features spacious communal areas tailored to different activities: enjoy dining in a stylish setting, relaxing while watching television, or chatting with friends and family in cosy corners. The large, secure garden and patio offer a peaceful outdoor space where residents can enjoy fresh air and sunshine in a safe, enclosed environment.

The dedicated care team is committed to providing compassionate care. They embody values such as happiness, empathy, approachability, respect, and teamwork, creating a nurturing and supportive atmosphere where every resident feels valued. The team develops personalised care plans and activities tailored to individual interests, helping residents maintain their independence and enjoy a fulfilling lifestyle.

St Mary's Chanterlands are proud to have achieved Veteran Friendly Accreditation, meaning the home can support veterans with their wellbeing needs, addressing social isolation and providing signposting to statutory and charitable services.

At St Mary's Chanterlands, they understand that choosing a care home is a significant decision. St Mary’s Chanterlands Care Home offers more than just a place to live; it provides a vibrant community where new friendships flourish and every day is a celebration of life. From engaging in meaningful activities to enjoying the privacy of personalised rooms, residents are supported in every aspect of their lives.
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Care Provided by St Marys Chanterlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1754
  • Self-Funded Nursing Dementia Care: from £1754
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1754
  • RESPITE Self-Funded Nursing Dementia Care: from £1754

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Marys Chanterlands Care Home to find out the exact price for your requirements.

Contact St Marys Chanterlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Marys Chanterlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Whitehead (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors always welcome.

Parking

  • Free On site car parking

St Marys Chanterlands Care Home Reviews (57)

9.6

St Marys Chanterlands Care Home has a Review Score of 9.6 (9.626) out of 10, based on 20 reviews in the last 2 years.
Over all time St Marys Chanterlands Care Home has 57 reviews.

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Review from S H (Granddaughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was brought in as an emergency from another home. He was only with the home for 5 days as he was end of life and the care he received was outstanding. The staff couldn’t do enough for him and us as a family. We are so grateful for the care he received.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care HomeThank you for sharing your experience. We're deeply touched to hear that your grandad received outstanding care during his time with us. Our team strives to provide compassionate support not only for our residents but also for their families. We are grateful for the opportunity to have been part of your grandad's journey. Our condolences at this very sad time.
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Review from K G (Granddaughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad came for emergency respite.
Manager and all staff were amazing. He was well looked after, and nothing was too much trouble.
100% will recommend this home.
End-of-life care was fantastic.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care HomeWe are deeply touched by your kind words and appreciate you taking the time to share your experience. Providing compassionate care, especially during challenging times, is at the heart of what we do. We're honoured to have been able to support your grandad during his stay, and we're grateful for your recommendation.
Our entire team is dedicated to ensuring residents and their families feel cared for and valued. If there's anything more we can do for you or your family, please don't hesitate to reach out.
Thank you once again for entrusting us with your grandad's care.
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Review from T N (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was brought into the home for respite but ended up end-of-life.
The care and support is 100%. Could not wish for a better place for my dad's last days.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care HomeWe are deeply moved by your kind words and appreciate you taking the time to share your experience. Providing compassionate care during challenging times is at the heart of what we do, and we are honoured to be part of your dad's journey and are here for you.
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Review from Ron H (Son of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, professional and friendly staff.
Good facilities.
Excellent care.
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care HomeThank you for the excellent review! We're delighted to hear that you found our staff polite, professional and friendly and that you enjoyed our facilities. Your positive feedback is truly appreciated!
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Review from Jo B (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My little mum has been a resident at St Mary's for four years, and in those four years, she has been shown nothing but kindness. Towards the end, the dementia often made our little mum challenging. The staff all loved Mum, and she was treated like family, like their granny.
If she ever fell over,
they took good care of her and rang us immediately. We cannot thank them enough. Our mum's face lit up when the staff came to chat with her. When Mum passed away recently, they were there for her, myself and my sisters. Fantastic staff!
Reply from Jackie Brook, Care Relationships at St Marys Chanterlands Care HomeThank you for sharing your touching experience with St Mary's Nursing Home. It has been our honour to care for your mum over the past four years, and we appreciate your heartfelt words.
It warms our hearts to know that your mum felt nothing but kindness during her time with us. Dealing with the challenges of dementia can be tough, but our dedicated staff made sure she felt like family, treating her with the love and respect she deserved. We're touched to hear that even in her final moments, our staff provided comfort and support to both your mum and your family.
Your kind words about our fantastic team mean a lot to us. We're here for you and your family during this difficult time, and please know that our thoughts are with you. If there's anything we can do to offer additional support or if you'd like to share more about your mum's wonderful journey with us, we're here to listen.
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Review from Elaine H (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother has just passed away in St Mary’s. All I can say is that we, as a family, wouldn’t have wanted her to be anywhere else. She has been well looked after, and the staff have been amazing throughout her four years there. They went above and beyond and really looked after us too, in
the final days of Mother's life. There are some very special people in there. I would recommend the home to anyone who is considering a loved one staying there! It’s a challenging job, and I have nothing but praise for the whole team - thank you all.
Reply from Jayne Boothby, Manager at St Marys Chanterlands Care HomeThank you very much for your kind words; my staff will appreciate this recognition. It is never easy losing a loved one; this is why we will strive to give the best care possible.
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Review from Steven B (Son of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has the absolute best care we could have hoped for. She stated, "I couldn't have had better service if I was in a top London hotel".
All the staff are very professional and love their jobs.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Steven, many thanks for taking the time to review our home. It is a pleasure and a privilege to be able to care for your mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Mary's Nursing Home team.
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Review from Zoe T (Daughter of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been at St Mary's for about six weeks. Initially, she came for respite but has stayed on as this is the best care option for her. She says she is being very well looked after. She can be stubborn about leaving her room but then realises it's the best thing for her to get out of bed,
so thank you for getting her confidence back.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Zoe, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home family.
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Review from Nancy B (Friend of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very involved in the admission of my friend for a short stay to enable her daughter to go on a break. I was and still am most impressed with the staff and management and the way they enabled and reassured my friend in a very difficult situation. I have visited regularly and found my friend settled
and happy with other residents, chatty and laughing. The food looks lovely and is always served on lovely, clean tablecloths. Nothing too much trouble for anyone. So pleased that, although the home was getting ready for refurbishment, it has not affected good care.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It has been our pleasure to care for your friend and are delighted that they settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's family.
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Review from Angela M (Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience I've found is excellent in all the personnel and management, excellent, and the staff are caring.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It is our privilege to care for you. Your kind words are greatly appreciated and I will, of course, pass them on to the St Mary's family.
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Review from Grame B (Son of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good facilities, highly recommended. Good food, visit my dad and always have my meals provided. Staff; I can't fault the staff and management are excellent.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It is a pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's family.
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Review from Wendy W (Daughter of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had reservations regarding St Mary's in the past but I have to say that since it's been under new management I have noticed a vast improvement. I have started to notice changes and even the attitudes the staff seem to have towards residents seem a lot more caring, especially the caring manners
they show residents at mealtimes, which I've sat and listened in earshot. A big improvement.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Wendy, Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have recognised the changes that have already been undertaken. Your kind words are greatly appreciated and I will of course pass them on to the St Marys team.
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Review from S B (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers on the floor are very caring and work under challenging circumstances. There are some staff that go above and beyond their remit, sometimes being reprimanded for doing so. As a family, we value the care they give. Activities are getting better. The turnover for staff is a worry, this
isn't good for the residents who build bonds with them. Some training for bedside manner is required for a couple of nurses in particular, we were not happy when they were on shift.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words and constructive comments are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home team.
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Review from Diane R (Sister of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with St Mary's care home. The staff are very friendly and caring and help you with any problems that arise, would recommend this home to others.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Diane, many thanks for taking the time to review our home. It is our pleasure to care for your sister. Your kind words are greatly appreciated and I will of course pass them on to the St Mary's Nursing Home team.
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Review from K D (Wife of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff/management have been helpful and supportive of my husband and myself. Very clean place. My husband has settled well. Food is good, and care given is good.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for your husband and are delighted he has settled in so well. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Nursing Home family.
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Review from N D (Resident) assisted by family/friend published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff helpful and caring.
Food good, room comfortable.
Friendly environment.
Clean place.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated and I will, of course, pass them on to the St Marys Nursing Home team.
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Review from G G (Son of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When my mother first came into St Mary's in February 2022. The quality of are was very poor, low staff morale and the building was dirty and smelly. The new management team have worked hard to improve all aspects of the care provided. Things are consistently getting better on all fronts. Hopefully,
good standards and working practise will be well established for moving into the new building.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. We are delighted that you have recognised the improvements that have already been made and are continuing. I will, of course, pass on your kind words to the St Mary's Nursing Home team.
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Review from A L (Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Satisfactory.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for you, and I will, of course, pass on your comments to the St Marys Nursing Home family.
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Review from Charles W (Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is great to be here. The management and staff are so caring. I find it so wonderful to be with such caring people. I can express it's a great pleasure to be here. I regard everyone as my family.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It is our pleasure to care for you. Your kind words are greatly appreciated, and I will, of course, pass them on to the St Marys Nursing Home family.
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Review from R S (Son of Resident) published on 25 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was in this care home for 10 months and had a really bad time! The manager took him on without the relevant equipment and that resulted in him being left in bed for most of his stay until he passed away. The family have been to safeguarding and the CQC as well as taking it to higher management.
Safeguarding have given them 10 recommendations! Staff are leaving all the time. I heard other families are going through the same, all complaining and have told me they too have complained about the home.
More has to be done about this home, the residents are just left, its sad to see. If there was an option for no stars I would have selected that.
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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for St Marys Chanterlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for St Marys Chanterlands Care Home is calculated as follows: ( (206 Excellents x 5) + (9 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 238 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for St Marys Chanterlands Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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