St Marys Chanterlands Care Home

340 Chanterlands Avenue, Hull HU5 4DT
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9.6 57 Reviews
  • St Marys Chanterlands Care Home, Hull
St Mary's Chanterlands offers a modern, purpose-built environment designed to provide outstanding residential and Nursing care. The three-storey home, set in extensive grounds, can accommodate up to 86 residents, each with their own beautifully designed ensuite bedroom. This newly opened facility offers a range of services to support various physical health needs, ensuring a comfortable, dignified lifestyle for every resident.

The home features spacious communal areas tailored to different activities: enjoy dining in a stylish setting, relaxing while watching television, or chatting with friends and family in cosy corners. The large, secure garden and patio offer a peaceful outdoor space where residents can enjoy fresh air and sunshine in a safe, enclosed environment.

The dedicated care team is committed to providing compassionate care. They embody values such as happiness, empathy, approachability, respect, and teamwork, creating a nurturing and supportive atmosphere where every resident feels valued. The team develops personalised care plans and activities tailored to individual interests, helping residents maintain their independence and enjoy a fulfilling lifestyle.

St Mary's Chanterlands are proud to have achieved Veteran Friendly Accreditation, meaning the home can support veterans with their wellbeing needs, addressing social isolation and providing signposting to statutory and charitable services.

At St Mary's Chanterlands, they understand that choosing a care home is a significant decision. St Mary’s Chanterlands Care Home offers more than just a place to live; it provides a vibrant community where new friendships flourish and every day is a celebration of life. From engaging in meaningful activities to enjoying the privacy of personalised rooms, residents are supported in every aspect of their lives.
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Care Provided by St Marys Chanterlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 86 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1754
  • Self-Funded Nursing Dementia Care: from £1754
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1754
  • RESPITE Self-Funded Nursing Dementia Care: from £1754

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact St Marys Chanterlands Care Home to find out the exact price for your requirements.

Contact St Marys Chanterlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Marys Chanterlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Debbie Whitehead (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (86)
  • Single Rooms with Ensuite Wet Room (86)

Visiting

  • Visitors always welcome.

Parking

  • Free On site car parking

St Marys Chanterlands Care Home Reviews (57)

9.6

St Marys Chanterlands Care Home has a Review Score of 9.6 (9.626) out of 10, based on 20 reviews in the last 2 years.
Over all time St Marys Chanterlands Care Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Marys Chanterlands Care Home
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Total of 57, showing 41-57
Review from N C (Son of Resident) published on 2 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is not a simple review, given we are only just emerging from a global pandemic. However, I feel that my mother has been well cared for throughout an extended period of lockdown and enforced isolation. On the visits I was allowed, the staff always appeared helpful and courteous. The food always
looks appetising and the facilities clean.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. We are delighted that you are pleased that Mum has been well cared for. The pleasure has been ours. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and her colleagues at the home.
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Review from Gillian A (Sister of Resident) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly and warm.
Lovely people.
Caring atmosphere.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Gillian, many thanks for taking the time to review our home. Your kind words are greatly appreciated, and I will, of course, pass them on to the team at St Mary's.
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Review from Jeanette E (Daughter of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff members are so caring to the residents and their families. Every day, when visiting our very frail mother, all the care team made us feel very welcome and attentive to our needs (visitors) and our mother. Nothing was too much for the team to deal with. Fully informed all the time with what
care had been given on a daily basis. All questions from family were fully answered and continually told to ask anything that we needed to. Fantastic team.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeDear Jeanette, many thanks for taking the time to review our home. It is our pleasure and privilege to care for your mum. Your kind words and feedback is greatly appreciated, and I will of course ensure that they are passed on to the manager and the team at St Mary's.
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Review from T S (Granddaughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma received excellent care whilst at St Mary's Nursing Home. The staff were all a credit to their employer.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home.
Caring for loved ones is a privilege. Your kind words are greatly appreciated, and I will make sure that they are passed on to the manager and her team at St Mary's.
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Review from Christina B (Granddaughter of Resident) published on 1 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was admitted to St Marys for end of life care. He was there only 4 days but honestly, they were the most settled 4 days he must have had in about a month. The staff were amazing always coming in to check on him as well as us and make sure we were okay. The Manager is brilliant and managed
to get my grandad in this home urgently straight from hospital as he was very unwell. I cannot thank her enough! The senior carers did an amazing job making sure my grandad was comfy, keeping up to date with his meds before he was moved to nursing, and got on with the doctors straight away to help with his pain. When he moved to nursing the nurses did an amazing job keeping up to date with his pain meds so he wasn't uncomfortable. Checking in on him all the time and again checking us family members were okay as well. The care staff were amazing and treat my grandad with dignity and respect. I cannot fault St Mary's at all and I am really glad that is where my grandad had his last days.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomePlease accept our deepest condolences on the loss of your grandad. It was our pleasure to care for him. Your kind words are greatly appreciated and I will of course pass them onto the Manger and the colleagues at St Marys Nursing Home.
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Review from D S (Daughter of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to this care home with multiple health issues. The staff on the residential and nursing side made my mothers stay comfortable and dealt with all her needs both medically and mentally with care, compassion, and a great understanding that she was an individual.
Reply from Paul Millar, Marketing Manager at St Marys Chanterlands Care HomeMany thanks for taking the time to review our home. It has been our pleasure to care for your mother. Your kind words are greatly appreciated and I will of course pass them onto the Manager and the colleagues at St Marys Nursing Home.
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Review from Karen B (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my family consider ourselves extremely lucky that a bed was available for my mother at St Marys when she suddenly required full nursing support. The care provided to my mum over the last year has shown great skill in pre-empting her physical health needs, which unfortunately are increasing
as well as showing great empathy to my mum's mental health in this extremely stressful period for her. The staff are always cheerful and willing to give information, which has been even more essential due to times of being unable to visit as a result of the Covid situation. The staff have made a real effort to get to know my mum as a person, and in the process, have brought humour into their interactions with my mum, which I know she has very much appreciated and has given her a sense of some normality.
Reply from Anita Lovelock, Manager at St Marys Chanterlands Care HomeMany thanks for your wonderful feedback; this is very much appreciated.
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Review from Janet M (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother resided for 18 months. We, as a family, very happy with her care.
She has dementia, which unfortunately has exacerbated during COVID.
The staff look after her very well. They are very kind and caring.
They have become her family and try to treat her as such.
They go above and beyond.
We
trust them, they all appear kind and caring and have worked hard to maintain their own, and the residents safety, during very testing times.
Reply from Anita Lovelock, Manager at St Marys Chanterlands Care HomeThank you for your review; this is much appreciated
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Review from A W (Daughter of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to St Mary's Nursing Home following a hip operation and has remained in there due to her dementia. The grounds are well kept, and her room is small, but throughout the time she has been there, the staff (at all levels and positions) have been wonderful.


They are a great bunch;

fun, helpful and most importantly, they look after her extremely well.


I've not been able to visit her inside since the start of the Covid, but the team have bent over backwards to enable me and my daughter to use their iPad, phone and mobiles to allow us to do calls/FaceTime call with her.
I have seen the team make a huge effort on special occasions (Birthday/Easter/Christmas), and I'm sure my mother feels like they are friends and family to her, and that's heartwarming.


Although her memory is poor, I know the team are doing their best to keep the residents occupied with various activities, and I feel reassured that she is comfortable and safe. I think they do a fantastic job.

Reply from Katie Daysley, Manager at St Marys Chanterlands Care HomeMany thanks for your review; this is very much appreciated.
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Review from I W (Son of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the care home is good but I think there are a few points for improvement.
- Training on dementia for better understanding
- Some staff/carers need regular training so best practice is kept up for a caring environment
- Sometimes there is a lack of staffing numbers
- Reception should be staffed
at all times because there have been a few residents who have managed to get out.
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Review from J W (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been residing at St Mary's for just over 1 year and we as a family have always been extremely happy with her care. Most importantly mum is very happy living there.
During the pandemic lockdown, it was fully explained to us regarding how to contact mum and we never had a problem face-timing
or ringing for an update. The staff are amazing.
Reply from Katie Daysley, Manager at St Marys Chanterlands Care HomeMany thanks for your feedback, especially in these difficult times it is wonderful to know that we have been able to continue to offer the high standard of care to our residents that we always aim to provide.
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Review from Brenda S (Wife of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the senior staff very helpful and the rest of the staff very happy with the residents and jovial with my husband. They all seem caring and show no sign of the difficult job they do.
Reply from Katie Daysley, Manager at St Marys Chanterlands Care HomeMany thanks for your feedback. We pride ourselves on always treating our residents with dignity and respect and delivering an exceptional standard of care. Thank you.
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Review from J H (Daughter of Resident) published on 20 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been receiving care in St Mary's Nursing Home for three years. I've not once had to complain, other than a few issues with misplaced clothing/laundry. Always clean and well kept, all staff are respectful and supportive. Good communication skills throughout. Always positive feedback throughout
the Covid-19 pandemic. A lovely place to call home.
Reply from Katie Daysley, Manager at St Marys Chanterlands Care HomeMany thanks for your feedback and thank you for a lovely review. As always we aim to provide a high standard of care and support to all of our residents.
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Review from Sarita R (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% happy. Excellent, caring staff who I am absolutely confident in. Mum is well cared for and very happy. I have never had any concerns, only positive feedback. I would absolutely recommend this home and am so happy to have found it.
Reply from Katie Daysley, Manager at St Marys Chanterlands Care HomeMany thanks for your feedback, I'm glad we met your expectations as we pride ourselves on providing the best care and support to our residents.
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Review from Tracey W (Daughter of Resident) published on 17 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad unfortunately needed to be admitted into a care home last year and after looking around St Mary’s Nursing Home we didn’t want to see anymore. Not only did it look lovely and homely but the staff were amazing. The staff don’t seem to look at it as a job, they actually care about the residents.
Residents pets can go in anytime to see them which is very reassuring for my dad. My dad settled in within days and has just got better as time has gone on. During this Coronavirus outbreak and the heart wrenching but understandable decision the government has made to stop relatives seeing their loved ones, St Mary’s Nursing Home has gone out of their way to make sure their residents can go online to see their families as often as wanted. The love and care the carers and nurses show and give is out of this world. I just want to say thank you to the Manager at St Mary’s Nursing Home and would recommend to everyone I know.
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Review from Lynn B (Daughter of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father moved here 6 months ago from a residential home. We weren’t sure in the beginning we had done the right thing but because he needed Nursing Care there was very little choice and am glad to say we definitely did the right thing. There are plenty of activities, outings and entertainment. Sadly,
recently, a number of brilliant nursing staff have left for whatever reason hopefully will get back to full quota soon. Otherwise can't fault the home. Manager is very approachable and any problems seem to be dealt with immediately.
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Review from Mrs G (Daughter of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dignity and compassion during the last stages of her terminal illness was second to none.


Staff were caring and considerate towards all the family.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for St Marys Chanterlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for St Marys Chanterlands Care Home is calculated as follows: ( (206 Excellents x 5) + (9 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 238 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for St Marys Chanterlands Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (0)

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