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This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.
Meals can be taken in the dining room or...
Care Provided by Saltshouse Haven Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
The price(s) shown are provided by the care home. Contact Saltshouse Haven Care Home for full pricing details and T&Cs.
Contact Saltshouse Haven Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Sara Stringer(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (150)
Saltshouse Haven Care Home Reviews (94)
Saltshouse Haven Care Home has a Review Score of 9.6 (9.552) out of 10, based on 29 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 94 reviews.
As a wife, I am very happy with everything.
My husband is very well looked after.
My mam went in to Salthouse Haven in Bilton House in January 2018. The care my mam received was excellent. The staff were amazing. Sadly my mam ended up on palliative care and passed away in Salthouse Haven but the staff made her as comfortable as possible and I thank them.
Myself and my family always found the staff pleasant and helpful. The whole building was always clean and tidy. The food was always nice. We had no complaints whatsoever about the staff or the place.
Both the admin team and the care team were extremely helpful and caring from before my aunt took up residence. This friendly care continued until after my aunt sadly passed away. Very homely environment. Staff that really care.
When Bilton Lodge is fully staffed I.e. Four staff and a senior, it runs quite well with no problems. Occasionally one staff member is sent to replace absent staff on other lodges. When this happens the lounge area can be left unattended for 5 to 15 minutes, this can cause stress to patients in wheelchairs or seated who cannot move away from an occasionally disruptive patient.
Thank you for your review; we value all feedback as this helps us to improve our service where required. The happiness and well-being of all our Residents are of paramount importance to us. Unfortunately, staff will call in ill occasionally at short notice which does not give the home adequate time...
My sister is very happy here. She enjoys the food and the staff are really kind.
Overall, very pleased.
My mother has only been in a few days, but so far we are pleased with the service. Staff are friendly and approachable.
Myself and my family cannot thank the care home enough for the support they have given us since my grandad came into Saltshouse Haven. The care my grandad has received has been amazing. Thank you to all staff and especially on Meaux Lodge.
Thank you for all your hard work.
Nurses were compassionate and staff were trying their best to look after everyone. Food was appetising. Staff from management to carers were always busy, no one lounging about like in some homes.
We have been using this service for the last two years. At first, we were unsure of the care as some of the staff were a bit off hand and made us feel uncomfortable asking questions. Then, my Mum was moved and it was a completely different atmosphere. The staff were very caring and made us feel at home and you could ask any questions. If there were any concerns someone would always ring us. Lots of activities and fun days which we were willing to help with. We lost our Mum in November but all the staff were wonderful to the very end. Thank you all.
Thank you for your review. We are thankful that your Mum eventually settled into Saltshouse Haven and was made to feel at home along with all the family.
Staff are always polite and helpful.
This is a very busy care home but nothing is too much trouble for the staff. Thank you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Saltshouse Haven Care Home.
There are no upcoming events for Saltshouse Haven Care Home.
Awards / Recognitions (1)
- 02 Nov 2023Recipient: Saltshouse Haven Care Home
Meet the Team (1)

Sara has a wealth of experience in the care sector and has been a Manager for many years. She is the Saltshouse Haven Care Home Manager. Sara is well-versed in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.
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