At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.
This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.
Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.
Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.
Group: HC-One
Person in charge: Donna Lyons (General Manager)
Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 150 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 60+.
Languages Spoken by Staff (other than English): German, Latvian, Polish
Single Rooms: 150
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Saltshouse Haven Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Saltshouse Haven Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.306 for Saltshouse Haven Care Home is calculated as follows: ( (16 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.306
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.6 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 30 positive Reviews (150 registered maximum number of service users ÷ 5). 3 Reviews ÷ 30 Target = 0.100
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Saltshouse Haven Care Home has a Review Score of 7.9 (7.906) from 3 Reviews
Review submitted from a Postal Card by C C (Daughter of Resident) on Thursday 22 March 2018. Relates to November 2017.
We have been using this service for the last two years. At first, we were unsure of the care as some of the staff were a bit off hand and made us feel uncomfortable asking questions. Then, my Mum was moved and it was a completely different atmosphere. The staff were very caring and made us feel at home and you could ask any questions. If there were any concerns someone would always ring us. Lots of activities and fun days which we were willing to help with. We lost our Mum in November but all the staff were wonderful to the very end. Thank you all.
How likely would you be to recommend Saltshouse Haven Care Home? Extremely Likely
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Clare Sheehan, Care Advisor at Saltshouse Haven Care Home responded to this review on 29 Mar 2018:
Thank you for your review. We are thankful that your Mum eventually settled into Saltshouse Haven and was made to feel at home along with all the family.
Review submitted from a Postal Card by M R (Daughter of Resident) on Thursday 1 March 2018. Relates to January 2018.
Staff are always polite and helpful.
How likely would you be to recommend Saltshouse Haven Care Home? Extremely Likely
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Review submitted from a Postal Card by David J (Relative of Resident) on Monday 12 February 2018. Relates to February 2018.
I cannot thank the carers, lodge manager and housekeepers enough. My friend moved in last year after a very severe stroke. She is cared for with kindness and dignity.
This is a very busy care home but nothing is too much trouble for the staff. Thank you all.
How likely would you be to recommend Saltshouse Haven Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Saltshouse Haven Care Home