Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
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9.5 86 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Lyons (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Saltshouse Haven Care Home Reviews (86)

9.5

Saltshouse Haven Care Home has a Review Score of 9.5 (9.474) out of 10, based on 25 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Saltshouse Haven Care Home
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Total of 86, showing 1-20
Review from D K (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received end of life care at this home. Although he was only there a matter of days the team showed every care and attention possible. They were proactive and professional whilst remaining friendly and caring. I would recommend highly.
Reply from Davey Taverner, Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. Firstly, please let us offer our deepest condolences for the passing of your father. We appreciate your time and consideration for the home, and the team will be delighted to hear your lovely words of recommendation. We are pleased we could offer your father the care and support he needed in his final days. Thank you and have a nice day.

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Review from Mandy H (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has been wonderful with her, through the years she has been living there, all the staff and management. When my mum was at the end of life, they could not do enough for my mum & family, they made sure my mum was comfortable and change when she needed too, look after all the family with cups
of tea & sandwiches & crisps, was popping in and out of room checking everything was ok with mum & family, asking if we needed anything, I would say they went above and beyond for us all, I could not praise all the management and staff for the care and support for all the time my mum was there.
Reply from Davey Taverner, Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. Its reviews like this that really do make our day. We are so glad that you are happy with the high level of care and support we strive for. It warms our hearts to know that your mum was comfortable and content with us. The team will be delighted to hear your wonderful words of recognition. Thank you for your feedback and the high rating, have a lovely day.

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Review from Jill S (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend anyone to place any loved one here at the home, my mam has been a long term resident and at all times my mam has been treated with so much dignity love and care she has always been clean and tidy the rapport the staff has had with my mum has been amazing. As a family we also feel the
support we hve had from all the staff has been fantastic. If we needed anything they have always been there and sorted it to the best of their ability.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you so much for your wonderful 5* review, it is very much appreciated. The team at the home will be so pleased that their hard work and caring approach has been noticed and so pleased to know that their support for you has been 'fantastic'. Kind regards

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Review from J W (Sister of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So caring and encouraging for clients to reach their abilities of there illness.
They listen and explain everything.
She loves it here and feels respected. Couldn't ask more of carers.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you very much for your review, it is very much appreciated. Kind regards

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Review from Lynne M (Friend of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit to see my friend and I was very impressed with everything. My friend seemed very happy in the environment. The staff were very caring and helpful. All in all I think my friend will be well looked after in there and I would like to express my thanks to each and everyone of you for
your caring for my best friend.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Firstly, your thanks are very much appreciated. So glad to know that your first visit gave you a good impression of the home. Kind regards

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Review from V S (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been very well looked after and a lot happier in herself since she arrived, the staff are kind and helpful and attentive to her needs. Her room is lovely with everything she needs for her comfort. My mum said the food is very good and she enjoys all the meals.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you very much for your review, it is so good to know that your Mum is being so well looked after. Your appreciation of the care team will be passed on. Kind regards

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Review from G P (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers looked after mum for 18 months, tending to her every need, nothing was too much trouble, they had respect and compassion and always with a smile, professional and trustworthy and with a personal touch. too, like one of their own family. On Mum's passing, they did everything to ensure Mum's
peaceful passing and supporting us as the family too. I cannot say enough how wonderful and how hard the staff work. They are angels. Thank you so much, so appreciated.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

First of all may I send our condolences to you and your family for the loss of your Mum. Your kind comments about the care team are very much appreciated, you are right they are 'wonderful'. Kind regards

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Review from W M (Stepdaughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Saltshouse Haven care home, as the staff is frendly, communicate with famly members, are very good with the residents. Activity Person is very friendly and communicates with family. The care is very outstanding, Mealtimes are very good, always omething for residents to do. It reminds
me of when I used to work at a care home.
Reply from Alison Foreman, Commercial Director at Saltshouse Haven Care Home

Thank you so much for your kind comments and ratings. Donna and her team at the home will be so pleased to know that you feel that the care is 'outstanding'. What wonderful praise. Kind regards

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Review from G S (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at the home for over 5 years and he was very happy there. The staff are very dedicated and provided my father with excellent care, especially in the last couple of months of his life. The care he received in his last few months was excellent and they made sure he was comfortable and had
his dignity. I could not have wished for better care.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for the heartfelt review of Salthouse Haven. The team will be delighted to hear your warms words of recognition for their hard work. We are saddened by the passing of your father and offer our deepest condolences to you and your loved ones. We are so touched that we could be part of his life and that he was content in his time with us. Please do not hesitate to visit us, you are always welcome.

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Review from S J (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very approachable and always keep us informed of any problems. All staff are very pleasant with us and have a good relationship with our Mum.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to let us know how we are doing. We appreciate your warm words of recognition for the team, they will be thrilled to hear this. Have a lovely day and please let us know if there is anything further we can do for you and your Mum.

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Review from A S (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care Mum receives in Coniston House is very good, she gets very personal care catered to her own needs. Her room is her own space and I am allowed to visit her in her room and personalise it as she wishes, I bring the dogs to visit her as she wishes and take her out for meals and home visits. The
home have an excellent entertainment worker who works hard to try and keep all the residents entertained and takes them out for visits if possible. Complaints (although few) are always dealt with quickly and with care.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate your honest feedback and will be sure to take this into consideration. We are thrilled we can provide the high level of care your mum deserves. We believe our homes are our residents homes and are glad your mum is settled with us and is able to personalise her room as she wishes. The team will be delighted to hear your warm words of recognition. Thank you again for your review, have a wonderful day.

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Review from D W (Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home a very pleasant and relaxing place to reside. If I have any problems the staff are more than willing to help.
The best part of the residence is the wonderful facilities organised which I think relaxes a lot of residents who as I did could sulk in their rooms and without these excellent
facilities, the home would not be half as pleasant so a massive thank you is to all the staff, particularly the facilities organisers.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are so thrilled you are enjoying your time with us. The team will be delighted to hear your warm words of recognition. Thank you for your review, have a lovely day.

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Review from M O (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has now been here since July 2024. He is very settled thanks to the care and support of all the staff. The activities they provide are excellent and ensure all residents are involved. Christmas celebrations have been excellent. Thank you.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

We appreciate you taking the time to review Saltshouse Haven so highly. Thank you for your warm words of recognition for the team that work so hard to make each resident as comfortable, safe and supported as possible. Have a wonderful day.

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Review from P A (Son of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems my Mother is settling down nicely. The staff are all friendly and helpful and understand her needs and personality at her worst moments. At the moment I am happy that she is here.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review us at Salthouse. We are pleased to hear you are happy with the care we can provide your mother. Have a lovely day.

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Review from N O (Son-in-law of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are really caring and attentive, always happy.
The rooms and surrounds are all clean and tidy.
The food always looks nice, with good portions.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We are thrilled you are happy with our high standard of care. Our team will be delighted to hear the warm words of recognition. Have a wonderful day.

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Review from Sue H (Daughter of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
I would like to thank all the staff on Preston Lodge for looking after my mam. You all do an amazing job. Can't fault anyone. I'm not happy with all the staff you are changing. The lady who runs Preston Lodge is an amazing person, goes up and beyond to help all the residents. I'm just hoping my mam
does get all the help she needs, as she loves all the carers that are there now, as she has got used to them, this is through bad management that is happening.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven, specifically the Preston Lodge unit. We are thrilled to hear you are happy with the interaction, and high level of care our staff are able to provide your mum. We appreciate your honest feedback and are grateful for your comments, if there is anything you would like to discuss this further please do not hesitate to contact us on 01482 706 636. Thank you again and have a lovely day.

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Review from Graham C (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful, they treat the residents like their own family. Very pleased.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a lovely review. Each on of our residents and their family members really do become part of our family here at Saltshouse Haven. We are thrilled to have you and are so thankful for the appreciation you have shown through leaving us this wonderful review. Thank you and have a lovely day.

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Review from Robertas O (Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an extraordinary place and remarkable staff.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and are thrilled you are so happy with the high standard of care we provide to our residents. Thank you again and have a lovely day.

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Review from C M (Daughter of Resident) published on 4 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and have good banter with the residents. There is a good activities team who always engage with residents and take them out whenever they can. We are very happy with the care being given.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a wonderful review. We appreciate all feedback and are thrilled to hear you are happy with the service we provide. Thank you for sharing your warm words about our team, I will be sure to share this with them. Have a lovely day.

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Review from P P (Nephew of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-managed care home offering professional, friendly and efficient care for its residents.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven. We appreciate all feedback for our service. We strive to offer the highest standard of care for our residents and are always open to suggestions on how we can improve. Have a lovely day. Thank you.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Saltshouse Haven Care Home is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 291 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 24 Positive Reviews ÷ 30 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Sara

Sara Stringer

Job Title: Registered Manager

Sara is a Registered Nurse by background and Saltshouse Haven Care Home Manager. As a Registered Nurse, Sara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.

Frequently Asked Questions about Saltshouse Haven Care Home

What types of Care is Saltshouse Haven Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Saltshouse Haven Care Home have?

There are 150 Single Rooms.

What are the Facilities & Services at Saltshouse Haven Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Saltshouse Haven Care Home to the centre of Hull?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saltshouse Haven Care Home to verify any information. View our terms and conditions. Saltshouse Haven Care Home has an Enhanced Service - more info.