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Saltshouse Haven Care Home

71 Saltshouse Road, Hull, East Riding of Yorkshire HU8 9EH
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Saltshouse Haven Care Home, Hull
Saltshouse Haven Care Home, Hull
Saltshouse Haven Care Home, Hull

At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or...  

Care Provided by Saltshouse Haven Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,150 - £1,150£1,150 - £1,300
Residential Dementia Care£1,150 - £1,150£1,150 - £1,150

(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)

Contact Saltshouse Haven Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sara Stringer(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Saltshouse Haven Care Home Reviews (94)

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9.6

Saltshouse Haven Care Home has a Review Score of 9.6 (9.552) out of 10, based on 29 reviews in the last 2 years. Over all time Saltshouse Haven Care Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from P S (Son of Resident) published on 3 February 2023 Submitted via Postal Card
Overall Experience

My mother was reluctant to go to a care home. After a few days, she realised everything she couldn't do anymore was done for her with love and care. We, as a family, found all the staff, both day and night. Excellent, loving and caring does not really put into words how she and we felt. A big thank you.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

It is always difficult for families and their loved ones when they take the difficult decision about moving into a care home, but many families, like yourself, are pleasantly surprised at the love and care provided in care homes. Thank you for taking the time to share your postive experience, which will help other families looking for care homes in the future.

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Review from Angela W (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience

Mum is very happy here at Saltshouse Haven. My sister, brother and I are very happy with the care and help Mum gets. All the staff are very caring and helpful. We are looking forward to Mum's room being refurbished. A great comfort to us knowing Mum is so happy and well cared for. Thank you.

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Review from D S (Son of Resident) published on 17 January 2023 Submitted via Postal Card
Overall Experience

Staff take very good care of my dad. They are really friendly; they make sure he gets plenty of hot drinks. I can't fault the staff; they are fantastic. The food is really good.

Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your dad is at Saltshouse Haven. I will share your comments with all the team.

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Review from Roger C (Husband of Resident) published on 16 January 2023 Submitted via Website
Overall Experience

My wife was offered a placement at Coniston Lodge within Saltshouse Haven from 1st October 2022 up to the present, and in this short time of being in the care of all the Coniston team, I cannot praise them high enough. The love, care, attention and respect my wife has been shown is wonderfully comforting. The full team are very keen to engage with my wife and learn and develop their skill set by engaging in conversation with regional specialists with future training being organised regarding my wife's illness to ensure they have the knowledge they need to understand some of my wife's presentations and characteristics, which is starting to bring out her beautiful personality, so she feels comfortable and welcomed into the Coniston caring team. Each and every one of the staff in here, I have the utmost respect for.

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Review from Tina H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

Your care of Mum in her four years living there was exemplary. Your care coordinator did so much for her and to keep her and the other occupants occupied. The home was always lovely and clean. The food was always presented lovely with ample to go around. All the carers and senior staff showed so much care for our mum and always kept us informed as to her welfare, even in her last few days of her life. Nothing was too much trouble for them. Very understandable, caring, compassionate staff who made family members/visitors feel so welcome.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well cared for your mum was in the home by our caring and compassionate team, including activity coordinators, carers and chefs. The home prides itself on being friendly and welcoming. I will share your kind comments with the team.

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Review from Katie C (Granddaughter of Resident) published on 22 September 2022 Submitted via Website
Overall Experience

Coniston Bungalow took amazing care of my grandma in her final weeks. She actually recovered under their care and enjoyed her 86th birthday (which we didn't think she would make). In her final hours, the team were so attentive and caring - she looked comfortable and peaceful. The team worked with us as a family to ensure the best care from beginning to end, and we cannot thank them enough.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well your grandma was cared for during her time at Saltshouse Haven, particularly in her final hours. I will share your comments with all the team.

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Review from Ian B (Son of Resident) published on 22 August 2022 Submitted via Website
Overall Experience
I would like to say a massive thank you to the staff at Seaton Lodge for making the process of moving my mum from her home of over 50 years into their care bearable.
We were unsure of how she might react to the change, but the staff were so helpful throughout the process that nothing seems to be too much trouble.
My sisters and I went through so many emotions, coming to terms with taking this step, we are now sure she is in the right place for this time in her life, and this is mainly due to the staff at Seaton Lodge.
After 2-3 days, Mum seems to be settling well into the Lodge life.
Let's hope she continues to enjoy her new home.

Thanks again.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how well your mum has settled into her new home, thanks to the caring team, giving you and all the family peace of mind. We will share your comments with all the team.

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Review from Martin C (Son of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

The care my mum has received since moving to Coniston House in January 2022 has been excellent. The staff have all been so kind, helpful, friendly and supportive to both my mum and all our visiting family members. To know my mum is safe, comfortable and well cared for by such good staff is great.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is wonderful to receive such lovely feedback about the home and how well the team care for your mum. I will share your comments with all the team.

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Review from Gary S (Son of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

I have nothing but praise for the staff in Coniston Lodge, where my father resides. He is very happy there and gets on with all the staff. Rooms are kept clean. If there are any problems, I am informed straight away (ie), when having Covid jabs. Staff were very thorough when Covid was bad, making sure lateral tests were done.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how happy your father is in the home and the great praise you have for the staff. I will share your comments with the team.

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Review from Victoria B (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

My mum has been a resident of Coniston since September 2019. She is cared for with such kindness, decency and with respect and dignity. I know she is completely safe - and I know she feels safe and that she feels she is at home. The staff are always very responsive and very aware of her needs, and I know I can trust them to always do the right thing. It means so much to us as a family. I'm very happy to talk to anyone further!

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well cared for your mum is and how 'at home' she feels. I will share your lovely comments with all the team.

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Review from Phillip M (Son of Resident) published on 15 June 2022 Submitted via Website
Overall Experience

My mum moved into Coniston Lodge at Saltshouse Haven Care Home in October 2021. She has settled in well and gets along with everybody. I'm really happy with the quality of care she receives, and all the staff treat her with respect and dignity. I make regular visits to see my mum and always find the home in a clean tidy condition. All of the staff are friendly and approachable and go out of their way to make Mum feel like part of the family. The staff always keep me informed regarding my mum's health/condition, which gives me peace of mind knowing she's being cared for in a good safe and happy environment.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well your mum has settled in and how at home she feels, giving you peace of mind. I will share your lovely comments with the team.

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Review from Anita D (Daughter of Resident) published on 31 May 2022 Submitted via Website
Overall Experience

My mum was transferred to Saltshouse after the home she was in very sadly closed. Her room was always grubby, she was regularly dressed in other people's clothes, including underwear, even though she had plenty of clean ones of her own, not kept informed properly, and felt only told what I wanted to hear. Food not appetising, incontinence pads not kept either within her room or toilets so having to ask for one which resulted in 99% chance of soiling. Asking questions about the standard of care was like talking to a brick wall. My mum was regularly crying she had never been so unhappy, which is not my mum. Fortunately, in May 2022 I finally managed to get her moved to a much better care home. From my experience, I could not recommend Saltshouse and Coniston Lodge in particular.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

We are really surprised about the contents in your review, which conflicts with all the positive feedback we receive about the home. Your mum always seemed happy in the home and her nurse and social worker were delighted at how much she improved and gained weight in our care. We have an open-door policy and would have happily discussed your concerns if you had raised them with us.

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Review from Martin B (Son of Resident) published on 30 March 2022 Submitted via Website
Overall Experience

Our mother was a resident in Meaux Lodge for 4-months before she died suddenly in March. I want to thank every single person who cared for our mum; the admin team who arranged her prompt admission, the nursing staff and cleaners who were so kind and caring; she said they were all lovely and she wanted for nothing. Even the estate's guy; he PAT tested her TV the day we arrived so she could watch her TV as she was initially isolated, that made so much difference to her settling in and to us knowing she wasn't sat in her room without a TV; it was an emotional day for us that day too. She had been ill on and off all of her life, but while she was here, she had never had such long spells being illness free; we thank you so much for that. I would strongly recommend this care home.

Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to complete a review at this difficult time. It is lovely to receive such wonderful comments about the home and hear how happy and content your mum was during her time with us.

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Review from Susan S (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card
Overall Experience

The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Margaret M (Niece of Resident) published on 29 July 2021 Submitted via Website
Overall Experience

I would just like to say how wonderful the staff were. They showed respect and gave endless care and love. The level of attention to medical care was better than the hospital. We were always kept up to date and regularly got full rundowns of her health and dementia, so when we saw her, we knew what was going on. We don’t know what else to say, except they became her family and ours, and we will miss them, but we know my relative had the best time in their caring hands; thank you.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Dear Margaret, Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Paul G (Nephew of Resident) published on 24 June 2021 Submitted via Website
Overall Experience
My aunt has been in Preston Lodge at Saltshouse Haven since August 2019, and I have always been impressed at the way she has been looked after, with the kindness and attentiveness of the staff towards her and other residents.
Every time I have visited, there seems to be someone cleaning, and the residence is spotless and smells clean, and the carers appear to be attentive, warm and friendly to all of the residents.
I live abroad and have no problems in calling and being able to speak to my aunt, and they have been very fast in advising me if she has any extra health issues.
My aunt used to be in and out of hospital all the time when she lived at home with bladder infections, but I think she has had to make just one visit in the past 2-years as they are very much on top of issues, which gives me great peace of mind, especially in these difficult times.

They also have a Facebook site with videos and photos posted regularly, and it's nice to be able to see her looking healthy

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your and your aunt's experience with us. Here in Saltshouse, we value family that is why we are always ready to go above and beyond to connect families.

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Review from Michelle B (Daughter of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

My mum was transferred to Salthouse from the hospital, and I would like to say thank you to the staff for the kindness and care while looking after her. The communication with the family was excellent. I would like to give a big thank you to one lady for always making mum look so beautiful. Overall, a very good care home with friendly and caring staff.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Fiona S (Daughter of Resident) published on 18 May 2021 Submitted via Website
Overall Experience
My mum was taken to Salthouse Haven after a stay in hospital. Unfortunately, not long after she had to be placed into palliative care and passed away. The staff took care of both Mum and our family extremely well.
Mum wasn’t there for long and didn’t get a chance to take advantage of any of the activities on offer, but we are all sure she would have enjoyed it there; we felt it was a lovely place. All the staff we encountered were friendly and genuine, and their care and support were very much appreciated by all of us, and they enabled us to be able to spend some more precious time with her no in her final days.

Thank you.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you so much for your kind words. What a beautiful experience that you have shared with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Jo G (Daughter of Resident) published on 23 March 2021 Submitted via Website
Overall Experience

My father is well looked after. They do lots of activities they do with them every day to keep them entertained. He has a lot of friends, which is a blessing during the pandemic as we can only do window visiting.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Hi Jo, thank you for taking the time to share your experience with us! We are thrilled to hear you are happy with our activities and the friendly environment at our home.

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Review from Kelly L (Sister of Resident) published on 19 March 2021 Submitted via Website
Overall Experience

Would just like to thank all the staff at Bilton House for their support with my mum. Although we cannot enter the home, the staff always ensure window visits are made as easy and meaningful as possible. Her room is always well kept. She always looks clean and happy, with brilliant activities that meet their needs, which they post every day on Facebook. I've also received personalised gifts, which is touching. I've seen you on the news numerous times for your amazing efforts! You're all angels on there. As a nurse, I know how challenging it can be under normal circumstances, but you all seem to power through; worth your weight in gold, thank you.

Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you for sharing your experience with us. We a thrilled to hear about your positive experience. I will share your kind words with the rest of the team, this message shows that our hard work and dedication is seen and appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 July 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Sara Stringer
Sara StringerJob Title:Registered ManagerJoined: 2025

Sara has a wealth of experience in the care sector and has been a Manager for many years. She is the Saltshouse Haven Care Home Manager. Sara is well-versed in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.

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