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This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.
Meals can be taken in the dining room or...
Care Provided by Saltshouse Haven Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
The price(s) shown are provided by the care home. Contact Saltshouse Haven Care Home for full pricing details and T&Cs.
Contact Saltshouse Haven Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Sara Stringer(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (150)
Saltshouse Haven Care Home Reviews (94)
Saltshouse Haven Care Home has a Review Score of 9.6 (9.552) out of 10, based on 29 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 94 reviews.
My mother was reluctant to go to a care home. After a few days, she realised everything she couldn't do anymore was done for her with love and care. We, as a family, found all the staff, both day and night. Excellent, loving and caring does not really put into words how she and we felt. A big thank you.
It is always difficult for families and their loved ones when they take the difficult decision about moving into a care home, but many families, like yourself, are pleasantly surprised at the love and care provided in care homes. Thank you for taking the time to share your postive experience, which will help other families looking for care homes in the future.
Mum is very happy here at Saltshouse Haven. My sister, brother and I are very happy with the care and help Mum gets. All the staff are very caring and helpful. We are looking forward to Mum's room being refurbished. A great comfort to us knowing Mum is so happy and well cared for. Thank you.
Staff take very good care of my dad. They are really friendly; they make sure he gets plenty of hot drinks. I can't fault the staff; they are fantastic. The food is really good.
Thank you for taking the time to submit a review. It is lovely to hear how well cared for your dad is at Saltshouse Haven. I will share your comments with all the team.
My wife was offered a placement at Coniston Lodge within Saltshouse Haven from 1st October 2022 up to the present, and in this short time of being in the care of all the Coniston team, I cannot praise them high enough. The love, care, attention and respect my wife has been shown is wonderfully comforting. The full team are very keen to engage with my wife and learn and develop their skill set by engaging in conversation with regional specialists with future training being organised regarding my wife's illness to ensure they have the knowledge they need to understand some of my wife's presentations and characteristics, which is starting to bring out her beautiful personality, so she feels comfortable and welcomed into the Coniston caring team. Each and every one of the staff in here, I have the utmost respect for.
Your care of Mum in her four years living there was exemplary. Your care coordinator did so much for her and to keep her and the other occupants occupied. The home was always lovely and clean. The food was always presented lovely with ample to go around. All the carers and senior staff showed so much care for our mum and always kept us informed as to her welfare, even in her last few days of her life. Nothing was too much trouble for them. Very understandable, caring, compassionate staff who made family members/visitors feel so welcome.
Thank you for your lovely review. It is lovely to hear how well cared for your mum was in the home by our caring and compassionate team, including activity coordinators, carers and chefs. The home prides itself on being friendly and welcoming. I will share your kind comments with the team.
Coniston Bungalow took amazing care of my grandma in her final weeks. She actually recovered under their care and enjoyed her 86th birthday (which we didn't think she would make). In her final hours, the team were so attentive and caring - she looked comfortable and peaceful. The team worked with us as a family to ensure the best care from beginning to end, and we cannot thank them enough.
Thank you for your kind review. It is lovely to hear how well your grandma was cared for during her time at Saltshouse Haven, particularly in her final hours. I will share your comments with all the team.
We were unsure of how she might react to the change, but the staff were so helpful throughout the process that nothing seems to be too much trouble.
My sisters and I went through so many emotions, coming to terms with taking this step, we are now sure she is in the right place for this time in her life, and this is mainly due to the staff at Seaton Lodge.
After 2-3 days, Mum seems to be settling well into the Lodge life.
Let's hope she continues to enjoy her new home.
Thanks again.
Thank you for your lovely review. It is wonderful to hear how well your mum has settled into her new home, thanks to the caring team, giving you and all the family peace of mind. We will share your comments with all the team.
The care my mum has received since moving to Coniston House in January 2022 has been excellent. The staff have all been so kind, helpful, friendly and supportive to both my mum and all our visiting family members. To know my mum is safe, comfortable and well cared for by such good staff is great.
Thank you for your kind review. It is wonderful to receive such lovely feedback about the home and how well the team care for your mum. I will share your comments with all the team.
I have nothing but praise for the staff in Coniston Lodge, where my father resides. He is very happy there and gets on with all the staff. Rooms are kept clean. If there are any problems, I am informed straight away (ie), when having Covid jabs. Staff were very thorough when Covid was bad, making sure lateral tests were done.
Thank you for your lovely review. It is wonderful to hear how happy your father is in the home and the great praise you have for the staff. I will share your comments with the team.
My mum has been a resident of Coniston since September 2019. She is cared for with such kindness, decency and with respect and dignity. I know she is completely safe - and I know she feels safe and that she feels she is at home. The staff are always very responsive and very aware of her needs, and I know I can trust them to always do the right thing. It means so much to us as a family. I'm very happy to talk to anyone further!
Thank you for your kind review. It is lovely to hear how well cared for your mum is and how 'at home' she feels. I will share your lovely comments with all the team.
My mum moved into Coniston Lodge at Saltshouse Haven Care Home in October 2021. She has settled in well and gets along with everybody. I'm really happy with the quality of care she receives, and all the staff treat her with respect and dignity. I make regular visits to see my mum and always find the home in a clean tidy condition. All of the staff are friendly and approachable and go out of their way to make Mum feel like part of the family. The staff always keep me informed regarding my mum's health/condition, which gives me peace of mind knowing she's being cared for in a good safe and happy environment.
Thank you for your lovely review. It is lovely to hear how well your mum has settled in and how at home she feels, giving you peace of mind. I will share your lovely comments with the team.
My mum was transferred to Saltshouse after the home she was in very sadly closed. Her room was always grubby, she was regularly dressed in other people's clothes, including underwear, even though she had plenty of clean ones of her own, not kept informed properly, and felt only told what I wanted to hear. Food not appetising, incontinence pads not kept either within her room or toilets so having to ask for one which resulted in 99% chance of soiling. Asking questions about the standard of care was like talking to a brick wall. My mum was regularly crying she had never been so unhappy, which is not my mum. Fortunately, in May 2022 I finally managed to get her moved to a much better care home. From my experience, I could not recommend Saltshouse and Coniston Lodge in particular.
We are really surprised about the contents in your review, which conflicts with all the positive feedback we receive about the home. Your mum always seemed happy in the home and her nurse and social worker were delighted at how much she improved and gained weight in our care. We have an open-door policy and would have happily discussed your concerns if you had raised them with us.
Our mother was a resident in Meaux Lodge for 4-months before she died suddenly in March. I want to thank every single person who cared for our mum; the admin team who arranged her prompt admission, the nursing staff and cleaners who were so kind and caring; she said they were all lovely and she wanted for nothing. Even the estate's guy; he PAT tested her TV the day we arrived so she could watch her TV as she was initially isolated, that made so much difference to her settling in and to us knowing she wasn't sat in her room without a TV; it was an emotional day for us that day too. She had been ill on and off all of her life, but while she was here, she had never had such long spells being illness free; we thank you so much for that. I would strongly recommend this care home.
Thank you for taking the time to complete a review at this difficult time. It is lovely to receive such wonderful comments about the home and hear how happy and content your mum was during her time with us.
The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her.
Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.
I would just like to say how wonderful the staff were. They showed respect and gave endless care and love. The level of attention to medical care was better than the hospital. We were always kept up to date and regularly got full rundowns of her health and dementia, so when we saw her, we knew what was going on. We don’t know what else to say, except they became her family and ours, and we will miss them, but we know my relative had the best time in their caring hands; thank you.
Dear Margaret, Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.
Every time I have visited, there seems to be someone cleaning, and the residence is spotless and smells clean, and the carers appear to be attentive, warm and friendly to all of the residents.
I live abroad and have no problems in calling and being able to speak to my aunt, and they have been very fast in advising me if she has any extra health issues.
My aunt used to be in and out of hospital all the time when she lived at home with bladder infections, but I think she has had to make just one visit in the past 2-years as they are very much on top of issues, which gives me great peace of mind, especially in these difficult times.
They also have a Facebook site with videos and photos posted regularly, and it's nice to be able to see her looking healthy
Thank you very much for sharing your and your aunt's experience with us. Here in Saltshouse, we value family that is why we are always ready to go above and beyond to connect families.
My mum was transferred to Salthouse from the hospital, and I would like to say thank you to the staff for the kindness and care while looking after her. The communication with the family was excellent. I would like to give a big thank you to one lady for always making mum look so beautiful. Overall, a very good care home with friendly and caring staff.
Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.
Mum wasn’t there for long and didn’t get a chance to take advantage of any of the activities on offer, but we are all sure she would have enjoyed it there; we felt it was a lovely place. All the staff we encountered were friendly and genuine, and their care and support were very much appreciated by all of us, and they enabled us to be able to spend some more precious time with her no in her final days.
Thank you.
Thank you so much for your kind words. What a beautiful experience that you have shared with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.
My father is well looked after. They do lots of activities they do with them every day to keep them entertained. He has a lot of friends, which is a blessing during the pandemic as we can only do window visiting.
Hi Jo, thank you for taking the time to share your experience with us! We are thrilled to hear you are happy with our activities and the friendly environment at our home.
Would just like to thank all the staff at Bilton House for their support with my mum. Although we cannot enter the home, the staff always ensure window visits are made as easy and meaningful as possible. Her room is always well kept. She always looks clean and happy, with brilliant activities that meet their needs, which they post every day on Facebook. I've also received personalised gifts, which is touching. I've seen you on the news numerous times for your amazing efforts! You're all angels on there. As a nurse, I know how challenging it can be under normal circumstances, but you all seem to power through; worth your weight in gold, thank you.
Thank you for sharing your experience with us. We a thrilled to hear about your positive experience. I will share your kind words with the rest of the team, this message shows that our hard work and dedication is seen and appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (1)
- 02 Nov 2023Recipient: Saltshouse Haven Care Home
Meet the Team (1)

Sara has a wealth of experience in the care sector and has been a Manager for many years. She is the Saltshouse Haven Care Home Manager. Sara is well-versed in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.
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