Saltshouse Haven Care Home

My mother was reluctant to go to a care home. After a few days, she realised everything she couldn't do anymore was done for her with love and care. We, as a family, found all the staff, both day and night. Excellent, loving and caring does not really put into words how she and we felt. A big thank you.

Mum is very happy here at Saltshouse Haven. My sister, brother and I are very happy with the care and help Mum gets. All the staff are very caring and helpful. We are looking forward to Mum's room being refurbished. A great comfort to us knowing Mum is so happy and well cared for. Thank you.

Staff take very good care of my dad. They are really friendly; they make sure he gets plenty of hot drinks. I can't fault the staff; they are fantastic. The food is really good.

My wife was offered a placement at Coniston Lodge within Saltshouse Haven from 1st October 2022 up to the present, and in this short time of being in the care of all the Coniston team, I cannot praise them high enough. The love, care, attention and respect my wife has been shown is wonderfully comforting. The full team are very keen to engage with my wife and learn and develop their skill set by engaging in conversation with regional specialists with future training being organised regarding my wife's illness to ensure they have the knowledge they need to understand some of my wife's presentations and characteristics, which is starting to bring out her beautiful personality, so she feels comfortable and welcomed into the Coniston caring team. Each and every one of the staff in here, I have the utmost respect for.

Your care of Mum in her four years living there was exemplary. Your care coordinator did so much for her and to keep her and the other occupants occupied. The home was always lovely and clean. The food was always presented lovely with ample to go around. All the carers and senior staff showed so much care for our mum and always kept us informed as to her welfare, even in her last few days of her life. Nothing was too much trouble for them. Very understandable, caring, compassionate staff who made family members/visitors feel so welcome.

Coniston Bungalow took amazing care of my grandma in her final weeks. She actually recovered under their care and enjoyed her 86th birthday (which we didn't think she would make). In her final hours, the team were so attentive and caring - she looked comfortable and peaceful. The team worked with us as a family to ensure the best care from beginning to end, and we cannot thank them enough.

Thanks again.

The care my mum has received since moving to Coniston House in January 2022 has been excellent. The staff have all been so kind, helpful, friendly and supportive to both my mum and all our visiting family members. To know my mum is safe, comfortable and well cared for by such good staff is great.

I have nothing but praise for the staff in Coniston Lodge, where my father resides. He is very happy there and gets on with all the staff. Rooms are kept clean. If there are any problems, I am informed straight away (ie), when having Covid jabs. Staff were very thorough when Covid was bad, making sure lateral tests were done.

My mum has been a resident of Coniston since September 2019. She is cared for with such kindness, decency and with respect and dignity. I know she is completely safe - and I know she feels safe and that she feels she is at home. The staff are always very responsive and very aware of her needs, and I know I can trust them to always do the right thing. It means so much to us as a family. I'm very happy to talk to anyone further!

My mum moved into Coniston Lodge at Saltshouse Haven Care Home in October 2021. She has settled in well and gets along with everybody. I'm really happy with the quality of care she receives, and all the staff treat her with respect and dignity. I make regular visits to see my mum and always find the home in a clean tidy condition. All of the staff are friendly and approachable and go out of their way to make Mum feel like part of the family. The staff always keep me informed regarding my mum's health/condition, which gives me peace of mind knowing she's being cared for in a good safe and happy environment.

My mum was transferred to Saltshouse after the home she was in very sadly closed. Her room was always grubby, she was regularly dressed in other people's clothes, including underwear, even though she had plenty of clean ones of her own, not kept informed properly, and felt only told what I wanted to hear. Food not appetising, incontinence pads not kept either within her room or toilets so having to ask for one which resulted in 99% chance of soiling. Asking questions about the standard of care was like talking to a brick wall. My mum was regularly crying she had never been so unhappy, which is not my mum. Fortunately, in May 2022 I finally managed to get her moved to a much better care home. From my experience, I could not recommend Saltshouse and Coniston Lodge in particular.

Our mother was a resident in Meaux Lodge for 4-months before she died suddenly in March. I want to thank every single person who cared for our mum; the admin team who arranged her prompt admission, the nursing staff and cleaners who were so kind and caring; she said they were all lovely and she wanted for nothing. Even the estate's guy; he PAT tested her TV the day we arrived so she could watch her TV as she was initially isolated, that made so much difference to her settling in and to us knowing she wasn't sat in her room without a TV; it was an emotional day for us that day too. She had been ill on and off all of her life, but while she was here, she had never had such long spells being illness free; we thank you so much for that. I would strongly recommend this care home.

The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her.

I would just like to say how wonderful the staff were. They showed respect and gave endless care and love. The level of attention to medical care was better than the hospital. We were always kept up to date and regularly got full rundowns of her health and dementia, so when we saw her, we knew what was going on. We don’t know what else to say, except they became her family and ours, and we will miss them, but we know my relative had the best time in their caring hands; thank you.

They also have a Facebook site with videos and photos posted regularly, and it's nice to be able to see her looking healthy

My mum was transferred to Salthouse from the hospital, and I would like to say thank you to the staff for the kindness and care while looking after her. The communication with the family was excellent. I would like to give a big thank you to one lady for always making mum look so beautiful. Overall, a very good care home with friendly and caring staff.

Thank you.

My father is well looked after. They do lots of activities they do with them every day to keep them entertained. He has a lot of friends, which is a blessing during the pandemic as we can only do window visiting.

Would just like to thank all the staff at Bilton House for their support with my mum. Although we cannot enter the home, the staff always ensure window visits are made as easy and meaningful as possible. Her room is always well kept. She always looks clean and happy, with brilliant activities that meet their needs, which they post every day on Facebook. I've also received personalised gifts, which is touching. I've seen you on the news numerous times for your amazing efforts! You're all angels on there. As a nurse, I know how challenging it can be under normal circumstances, but you all seem to power through; worth your weight in gold, thank you.