Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
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9.5 86 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Lyons (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Saltshouse Haven Care Home Reviews (86)

9.5

Saltshouse Haven Care Home has a Review Score of 9.5 (9.474) out of 10, based on 25 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 86 reviews.

Overall Experience
  • 60
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Date Published
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  • 25
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Reviewer Connection to Saltshouse Haven Care Home
  • 37
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Total of 86, showing 41-60
Review from Gary S (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff in Coniston Lodge, where my father resides. He is very happy there and gets on with all the staff. Rooms are kept clean. If there are any problems, I am informed straight away (ie), when having Covid jabs. Staff were very thorough when Covid was bad, making sure
lateral tests were done.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how happy your father is in the home and the great praise you have for the staff. I will share your comments with the team.

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Review from Victoria B (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Coniston since September 2019. She is cared for with such kindness, decency and with respect and dignity. I know she is completely safe - and I know she feels safe and that she feels she is at home. The staff are always very responsive and very aware of her needs, and I
know I can trust them to always do the right thing. It means so much to us as a family. I'm very happy to talk to anyone further!
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well cared for your mum is and how 'at home' she feels. I will share your lovely comments with all the team.

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Review from Phillip M (Son of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Coniston Lodge at Saltshouse Haven Care Home in October 2021. She has settled in well and gets along with everybody. I'm really happy with the quality of care she receives, and all the staff treat her with respect and dignity. I make regular visits to see my mum and always find the
home in a clean tidy condition. All of the staff are friendly and approachable and go out of their way to make Mum feel like part of the family. The staff always keep me informed regarding my mum's health/condition, which gives me peace of mind knowing she's being cared for in a good safe and happy environment.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well your mum has settled in and how at home she feels, giving you peace of mind. I will share your lovely comments with the team.

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Review from Anita D (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was transferred to Saltshouse after the home she was in very sadly closed. Her room was always grubby, she was regularly dressed in other people's clothes, including underwear, even though she had plenty of clean ones of her own, not kept informed properly, and felt only told what I wanted to
hear. Food not appetising, incontinence pads not kept either within her room or toilets so having to ask for one which resulted in 99% chance of soiling. Asking questions about the standard of care was like talking to a brick wall. My mum was regularly crying she had never been so unhappy, which is not my mum. Fortunately, in May 2022 I finally managed to get her moved to a much better care home. From my experience, I could not recommend Saltshouse and Coniston Lodge in particular.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

We are really surprised about the contents in your review, which conflicts with all the positive feedback we receive about the home. Your mum always seemed happy in the home and her nurse and social worker were delighted at how much she improved and gained weight in our care. We have an open-door policy and would have happily discussed your concerns if you had raised them with us.

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Review from Martin B (Son of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident in Meaux Lodge for 4-months before she died suddenly in March. I want to thank every single person who cared for our mum; the admin team who arranged her prompt admission, the nursing staff and cleaners who were so kind and caring; she said they were all lovely and she wanted
for nothing. Even the estate's guy; he PAT tested her TV the day we arrived so she could watch her TV as she was initially isolated, that made so much difference to her settling in and to us knowing she wasn't sat in her room without a TV; it was an emotional day for us that day too. She had been ill on and off all of her life, but while she was here, she had never had such long spells being illness free; we thank you so much for that. I would strongly recommend this care home.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to complete a review at this difficult time. It is lovely to receive such wonderful comments about the home and hear how happy and content your mum was during her time with us.

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Review from Susan S (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on Preston Lodge are always helpful and keep us informed on what is going on and how my mum is coping with things as I know she can be difficult at times, more with me than the staff that care for her.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Margaret M (Niece of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say how wonderful the staff were. They showed respect and gave endless care and love. The level of attention to medical care was better than the hospital. We were always kept up to date and regularly got full rundowns of her health and dementia, so when we saw her, we knew what
was going on. We don’t know what else to say, except they became her family and ours, and we will miss them, but we know my relative had the best time in their caring hands; thank you.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Dear Margaret, Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven Care Home. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Paul G (Nephew of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been in Preston Lodge at Saltshouse Haven since August 2019, and I have always been impressed at the way she has been looked after, with the kindness and attentiveness of the staff towards her and other residents.
Every time I have visited, there seems to be someone cleaning, and the residence
is spotless and smells clean, and the carers appear to be attentive, warm and friendly to all of the residents.
I live abroad and have no problems in calling and being able to speak to my aunt, and they have been very fast in advising me if she has any extra health issues.
My aunt used to be in and out of hospital all the time when she lived at home with bladder infections, but I think she has had to make just one visit in the past 2-years as they are very much on top of issues, which gives me great peace of mind, especially in these difficult times.
They also have a Facebook site with videos and photos posted regularly, and it's nice to be able to see her looking healthy
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your and your aunt's experience with us. Here in Saltshouse, we value family that is why we are always ready to go above and beyond to connect families.

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Review from Michelle B (Daughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was transferred to Salthouse from the hospital, and I would like to say thank you to the staff for the kindness and care while looking after her. The communication with the family was excellent. I would like to give a big thank you to one lady for always making mum look so beautiful. Overall,
a very good care home with friendly and caring staff.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you very much for sharing your lovely experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Fiona S (Daughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was taken to Salthouse Haven after a stay in hospital. Unfortunately, not long after she had to be placed into palliative care and passed away. The staff took care of both Mum and our family extremely well.
Mum wasn’t there for long and didn’t get a chance to take advantage of any of the activities
on offer, but we are all sure she would have enjoyed it there; we felt it was a lovely place. All the staff we encountered were friendly and genuine, and their care and support were very much appreciated by all of us, and they enabled us to be able to spend some more precious time with her no in her final days.
Thank you.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you so much for your kind words. What a beautiful experience that you have shared with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Jo G (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is well looked after. They do lots of activities they do with them every day to keep them entertained. He has a lot of friends, which is a blessing during the pandemic as we can only do window visiting.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Hi Jo, thank you for taking the time to share your experience with us! We are thrilled to hear you are happy with our activities and the friendly environment at our home.

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Review from Kelly L (Sister of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to thank all the staff at Bilton House for their support with my mum. Although we cannot enter the home, the staff always ensure window visits are made as easy and meaningful as possible. Her room is always well kept. She always looks clean and happy, with brilliant activities that meet
their needs, which they post every day on Facebook. I've also received personalised gifts, which is touching. I've seen you on the news numerous times for your amazing efforts! You're all angels on there. As a nurse, I know how challenging it can be under normal circumstances, but you all seem to power through; worth your weight in gold, thank you.
Reply from Nathaly Cifuentes Riano, Social Media Marketing Executive at Saltshouse Haven Care Home

Thank you for sharing your experience with us. We a thrilled to hear about your positive experience. I will share your kind words with the rest of the team, this message shows that our hard work and dedication is seen and appreciated.

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Review from Jerry W (Son of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in several weeks ago as we were no longer able to keep her in her own home due to her Alzheimers starting to take over. The staff have been fantastic, we now know mum is safe, cared for, eating properly, bathing etc, everything we take for granted ourselves. Despite Covid and not been able
to see mum properly, the staff post daily videos and pictures on their Facebook page and mum pops up quite regularly, which is great to see, especially as she is smiling and doing different activities, which she never did at home! Thank you to all the staff, your hard work and dedication does not go unnoticed and is massively appreciated by all my family.
Reply from Param Kaur, Marketing Executive at Saltshouse Haven Care Home

Thank you so much for your pleasant review. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Joyce T (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care, lots of activities. It's a pleasure watching the Facebook page. The staff have really stepped up to the mark. Always keeping in touch informing of any changes. The celebration of Easter, Halloween and Remembrance Day were all well organised - the staff must have worked so hard.
Reply from Param Kaur, Marketing Executive at Saltshouse Haven Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Linda N (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff go above and beyond for the residents and they are always available to discuss any concerns we may have or they are always promptly informing us of concerns they may have. I am more than happy with the care and attention they give to all residents living there especially the care given to
my mum, she is always happy and smiling and well entertained. The staff are great.
Reply from Paramdeep Kaur, Marketing Executive at Saltshouse Haven Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We are so glad that you are pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home

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Review from J M (Nephew of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Salthouse haven for over a year much of which we are not allowed to visit because of the current situation. But as for the care she has received l cannot praise the staff enough, a lot of them go well beyond the call of duty. And l wouldn't hesitate to recommend this home
to anyone.
Reply from Param Kaur, Marketing Executive at Saltshouse Haven Care Home

Thank you for your positive review. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.

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Review from Pam L (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are lovely and our loved ones are looked after very well. Throughout lockdown, we have had daily updates, photos and videos. There have been so many wonderful activities put on for the residents: pampering, arts and craft, making food and Halloween fun to name just a few. They have links
with the local community: local nursery children make cards and send them to our loved ones, who make cards to send back, and the ice cream man visits in summer. There have been video calls in lockdown, so we still have contact with our loved ones and the carers have remained happy throughout despite the additional challenges and responsibilities that they have had to deal with for 9 months now... and continuing. I would recommend Saltshouse Haven to anyone, it’s like one big family. Good sized rooms, all on the ground level.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for your pleasant review, Pam. We really appreciate you taking the time out to share your experience with us. We are so glad that you are delighted with the care provided by the team here at Saltshouse Haven. They have tried to be as proactive as possible with the residents through this difficult COVID-19 period. We will continue to do our best to provide a pleasant experience for all our residents and their families at our home.

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Review from Patricia D (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had concerns about my mum going into a care home as I felt she might deteriorate. However, she has flourished, and I feel that this is down to the excellent care she receives there. The staff are so friendly, and I feel they go above and beyond doing their job. I cannot praise and thank them enough.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you for your positive review, Patricia. We really appreciate you taking the time out to leave a review about our home. We hope to continue to reach your expectations of the service we provide.

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Review from Paige E (Respite Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came here needing some respite, unfortunately, he only spent a few weeks here, but during this time, he had lots of fun activity days which we were shown/updated on. He also had a few hospital admissions which were picked up very fast thanks to the team looking after him. He was unable to
walk or communicate and suffered a stroke and was picked up on by the staff, and we were contacted and updated throughout even during the no visiting because of covid etc. Sadly my dad lost his battle, but from all of his children, we are very very thankful for the care he received in his last weeks and also the support afterwards. Thank you.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for your kind words, Paige. We really appreciate you taking the time out to share your experience with us. The team at Saltshouse Haven are really amazing, and we are glad that you were happy with the efforts they put in to care for your father. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Sarah W (Daughter of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caring staff both to the residents and their family members. My mum lived there for two and a half years until her death in September. The staff are amazing, nothing is too much trouble and they treat the residents like family. I cannot thank them enough for looking after mum so well that I got another
two and a half years with her, which meant she got to see her 4th great-granddaughter. My grandchildren have been able to make memories with her. In mums last weeks, the staff were so kind and caring. They were all genuinely upset when mum passed. Thank you.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for your kind words, Sarah. What a beautiful experience that you have shared with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Saltshouse Haven Care Home is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 291 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 24 Positive Reviews ÷ 30 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Sara

Sara Stringer

Job Title: Registered Manager

Sara is a Registered Nurse by background and Saltshouse Haven Care Home Manager. As a Registered Nurse, Sara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saltshouse Haven Care Home to verify any information. View our terms and conditions. Saltshouse Haven Care Home has an Enhanced Service - more info.