Saltshouse Haven Care Home

My Dad has now been here since July 2024. He is very settled thanks to the care and support of all the staff. The activities they provide are excellent and ensure all residents are involved. Christmas celebrations have been excellent. Thank you.

Seems my Mother is settling down nicely. The staff are all friendly and helpful and understand her needs and personality at her worst moments. At the moment I am happy that she is here.

The food always looks nice, with good portions.

I would like to thank all the staff on Preston Lodge for looking after my mam. You all do an amazing job. Can't fault anyone. I'm not happy with all the staff you are changing. The lady who runs Preston Lodge is an amazing person, goes up and beyond to help all the residents. I'm just hoping my mam does get all the help she needs, as she loves all the carers that are there now, as she has got used to them, this is through bad management that is happening.

Staff are wonderful, they treat the residents like their own family. Very pleased.

This is an extraordinary place and remarkable staff.

The staff are always pleasant and have good banter with the residents. There is a good activities team who always engage with residents and take them out whenever they can. We are very happy with the care being given.

A well-managed care home offering professional, friendly and efficient care for its residents.

Friendly staff and helpful. They know how to handle residents when they are difficult and can distract them. Nothing is too much for the staff which is appreciated.

Always keep us informed of Mum's progress or illness by phone or verbal messages. They all deserve a massive pat on the back.

The staff was very helpful. They did their best to look after my husband even when short-staffed. When he was dying they were very good, with no complaints about his care and they were very good to my family and me as well. I wish to thank them all.

Saltshouse Haven is an outstanding care home. The staff are so caring and the residents want for nothing. We enjoy the way they interact with us during visits, great value for money.

Lovely staff - day and night. It took Mum a few months to settle in, working out each other's ways but now she loves it and is going to start mixing in the lounge. Thank you everyone.

Mum is very well cared for by the fabulous team. The grounds are really well maintained and the housekeeping staff also do a terrific job. The team in the laundry are efficient and friendly. The activities team work hard to keep everyone engaged. The carers do a wonderful job, despite the challenging nature of their work. It's a relief to know our mum is safe.

My Mam's birthday was on the 5th of August. I would like to say thank you for making it brilliant. We really do appreciate all that you do for her and couldn't wish for her to be in a better place. She has settled in really well and that's all down to the lovely carers. She can be her cheeky self and loves it when you are cheeky back to her. That's the Mam I know and love but hadn't seen for ages before she came to you. You can all take credit for that because you brought her back out of herself. Thank you all from the bottom of my heart.

Mum settled well, has a homely environment. Carers are friendly, approachable and appear to meet the needs of the residents well.

Very pleasant surroundings, friendly, caring staff. Sometimes seemed a shortage of staff, and didn't have time to answer your queries, and always seemed to be in a hurry, but overall, a lovely place and the staff did care, even down to the cleaners. Only thing I would like to add is too much mobile phone use!

The staff on Preston Lodge went above and beyond to care for my dad. They always treated him with dignity and outstanding care, and even when challenging, they always showed care and support to myself in difficult times. There are not enough words to praise everyone.

From the moment my grandad arrived, I couldn’t believe how lovely and welcoming they were, which was the same throughout his full stay. The care they provided wasn’t like it was just their jobs, but they had a genuine interest in the wellbeing of the residents; the care and respect shown to my grandad and also his family will never be forgotten. My mum mentioned how the staff wasn’t just staff but family in the end and was there not just for my grandad but my mum, who spent many hours by his side. When my grandad arrived, he came from another care home, which admitted in the end that they couldn’t provide for his needs, but from the state; he was in on arrival, and how they helped him get back on his feet was amazing. It honestly felt that they couldn’t do anything else for him, never giving up on making sure he had the best care possible. The activities/live music was just lovely to see, which you could see/hear. Honestly couldn’t thank all the team at the care home enough. Thank you!

My brother came to live in Salthouse Haven in November 2022 he has really thrived since coming here. He is very well looked after and the staff are excellent. I have no problems whatsoever. My brother has lived in care homes for about 23 years and has had 3 care homes since September 2022, others have not met his needs but Salthouse Haven has.