






At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.
This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.
Meals can be taken in the dining room or...
Care Provided by Saltshouse Haven Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 150 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)
The price(s) shown are provided by the care home. Contact Saltshouse Haven Care Home for full pricing details and T&Cs.
Contact Saltshouse Haven Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- We Care Group
- Private Owned
Person in charge
- Sara Stringer(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (150)
Saltshouse Haven Care Home Reviews (94)
Saltshouse Haven Care Home has a Review Score of 9.6 (9.552) out of 10, based on 29 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 94 reviews.
My Dad has now been here since July 2024. He is very settled thanks to the care and support of all the staff. The activities they provide are excellent and ensure all residents are involved. Christmas celebrations have been excellent. Thank you.
We appreciate you taking the time to review Saltshouse Haven so highly. Thank you for your warm words of recognition for the team that work so hard to make each resident as comfortable, safe and supported as possible. Have a wonderful day.
Seems my Mother is settling down nicely. The staff are all friendly and helpful and understand her needs and personality at her worst moments. At the moment I am happy that she is here.
Thank you for taking the time to review us at Salthouse. We are pleased to hear you are happy with the care we can provide your mother. Have a lovely day.
The rooms and surrounds are all clean and tidy.
The food always looks nice, with good portions.
Thank you for taking the time to review Saltshouse Haven so highly. We are thrilled you are happy with our high standard of care. Our team will be delighted to hear the warm words of recognition. Have a wonderful day.
I would like to thank all the staff on Preston Lodge for looking after my mam. You all do an amazing job. Can't fault anyone. I'm not happy with all the staff you are changing. The lady who runs Preston Lodge is an amazing person, goes up and beyond to help all the residents. I'm just hoping my mam does get all the help she needs, as she loves all the carers that are there now, as she has got used to them, this is through bad management that is happening.
Thank you for taking the time to review Saltshouse Haven, specifically the Preston Lodge unit. We are thrilled to hear you are happy with the interaction, and high level of care our staff are able to provide your mum. We appreciate your honest feedback and are grateful for your comments, if there...
Staff are wonderful, they treat the residents like their own family. Very pleased.
Thank you for leaving us such a lovely review. Each on of our residents and their family members really do become part of our family here at Saltshouse Haven. We are thrilled to have you and are so thankful for the appreciation you have shown through leaving us this wonderful review. Thank you and have a lovely day.
This is an extraordinary place and remarkable staff.
Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and are thrilled you are so happy with the high standard of care we provide to our residents. Thank you again and have a lovely day.
The staff are always pleasant and have good banter with the residents. There is a good activities team who always engage with residents and take them out whenever they can. We are very happy with the care being given.
Thank you for leaving us such a wonderful review. We appreciate all feedback and are thrilled to hear you are happy with the service we provide. Thank you for sharing your warm words about our team, I will be sure to share this with them. Have a lovely day.
A well-managed care home offering professional, friendly and efficient care for its residents.
Thank you for taking the time to review Saltshouse Haven. We appreciate all feedback for our service. We strive to offer the highest standard of care for our residents and are always open to suggestions on how we can improve. Have a lovely day. Thank you.
Friendly staff and helpful. They know how to handle residents when they are difficult and can distract them. Nothing is too much for the staff which is appreciated.
Thank you for taking the time to leave a great review of Saltshouse Haven. We appreciate your feedback. Have a lovely day.
Always keep us informed of Mum's progress or illness by phone or verbal messages. They all deserve a massive pat on the back.
Thank you for leaving us such a fantastic review of Saltshouse Haven. We appreciate your feedback and wish you a lovely day. Thank you.
The staff was very helpful. They did their best to look after my husband even when short-staffed. When he was dying they were very good, with no complaints about his care and they were very good to my family and me as well. I wish to thank them all.
Thank you so much for leaving Salthouse Haven a review. We are so happy we could provide your husband with the care and comfort he deserved. I will be sure to relay your kind words to the team. Have a wonderful day. Thank You.
Saltshouse Haven is an outstanding care home. The staff are so caring and the residents want for nothing. We enjoy the way they interact with us during visits, great value for money.
Thank you for taking the time to rate Saltshouse Haven so highly. Have a wonderful day. Thank you.
Lovely staff - day and night. It took Mum a few months to settle in, working out each other's ways but now she loves it and is going to start mixing in the lounge. Thank you everyone.
Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and will be sure to pass on your lovely words to the team. Have a lovely day, thank you.
Mum is very well cared for by the fabulous team. The grounds are really well maintained and the housekeeping staff also do a terrific job. The team in the laundry are efficient and friendly. The activities team work hard to keep everyone engaged. The carers do a wonderful job, despite the challenging nature of their work. It's a relief to know our mum is safe.
Thank you for you wonderful review for Saltshouse Haven. I will share your wonderful comments with all the team.
My Mam's birthday was on the 5th of August. I would like to say thank you for making it brilliant. We really do appreciate all that you do for her and couldn't wish for her to be in a better place. She has settled in really well and that's all down to the lovely carers. She can be her cheeky self and loves it when you are cheeky back to her. That's the Mam I know and love but hadn't seen for ages before she came to you. You can all take credit for that because you brought her back out of herself. Thank you all from the bottom of my heart.
Thank you for taking the time to submit a review. It is lovely to hear how well your mum has settled into the home thanks to all the wonderful team. I will share your kind comments with all the team.
Mum settled well, has a homely environment. Carers are friendly, approachable and appear to meet the needs of the residents well.
Thank you for taking the time to submit a review. It is lovely to hear that your mum has settled into the home and is enjoying the homely environment. I will share your comments with all the team.
Very pleasant surroundings, friendly, caring staff. Sometimes seemed a shortage of staff, and didn't have time to answer your queries, and always seemed to be in a hurry, but overall, a lovely place and the staff did care, even down to the cleaners. Only thing I would like to add is too much mobile phone use!
Thank you for taking the time to submit a review for Saltshouse Haven. It is nice to hear how happy you were overall with the surroundings and caring staff. We use an electronic care system to record and monitor the care records of all our residents; these handheld devices look like mobile phones,...
The staff on Preston Lodge went above and beyond to care for my dad. They always treated him with dignity and outstanding care, and even when challenging, they always showed care and support to myself in difficult times. There are not enough words to praise everyone.
Thank you for taking the time to complete and submit a review. It is wonderful to hear how well cared for your dad was at Saltshouse Haven and the outstanding care provided by all the team. I will share your lovely comments with all the team.
From the moment my grandad arrived, I couldn’t believe how lovely and welcoming they were, which was the same throughout his full stay. The care they provided wasn’t like it was just their jobs, but they had a genuine interest in the wellbeing of the residents; the care and respect shown to my grandad and also his family will never be forgotten. My mum mentioned how the staff wasn’t just staff but family in the end and was there not just for my grandad but my mum, who spent many hours by his side. When my grandad arrived, he came from another care home, which admitted in the end that they couldn’t provide for his needs, but from the state; he was in on arrival, and how they helped him get back on his feet was amazing. It honestly felt that they couldn’t do anything else for him, never giving up on making sure he had the best care possible. The activities/live music was just lovely to see, which you could see/hear. Honestly couldn’t thank all the team at the care home enough. Thank you!
Thank you for your wonderful review of Saltshouse Haven. It is always lovely to receive such positive feedback about the home and the loving care and support provided by all the team. I will share your comments with all the team.
My brother came to live in Salthouse Haven in November 2022 he has really thrived since coming here. He is very well looked after and the staff are excellent. I have no problems whatsoever. My brother has lived in care homes for about 23 years and has had 3 care homes since September 2022, others have not met his needs but Salthouse Haven has.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Saltshouse Haven Care Home.
There are no upcoming events for Saltshouse Haven Care Home.
Awards / Recognitions (1)
- 02 Nov 2023Recipient: Saltshouse Haven Care Home
Meet the Team (1)

Sara has a wealth of experience in the care sector and has been a Manager for many years. She is the Saltshouse Haven Care Home Manager. Sara is well-versed in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saltshouse Haven Care Home to verify any information. View our terms and conditions. Saltshouse Haven Care Home has an Enhanced Service -more info.