Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
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9.5 86 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Lyons (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Saltshouse Haven Care Home Reviews (86)

9.5

Saltshouse Haven Care Home has a Review Score of 9.5 (9.474) out of 10, based on 25 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 86 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Saltshouse Haven Care Home
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Total of 86, showing 21-40
Review from J O (Wife of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff and helpful. They know how to handle residents when they are difficult and can distract them. Nothing is too much for the staff which is appreciated.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to leave a great review of Saltshouse Haven. We appreciate your feedback. Have a lovely day.

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Review from J S (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all wonderful, very caring. Nothing is too much trouble.
Always keep us informed of Mum's progress or illness by phone or verbal messages. They all deserve a massive pat on the back.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for leaving us such a fantastic review of Saltshouse Haven. We appreciate your feedback and wish you a lovely day. Thank you.

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Review from D J (Wife of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff was very helpful. They did their best to look after my husband even when short-staffed. When he was dying they were very good, with no complaints about his care and they were very good to my family and me as well. I wish to thank them all.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you so much for leaving Salthouse Haven a review. We are so happy we could provide your husband with the care and comfort he deserved. I will be sure to relay your kind words to the team. Have a wonderful day. Thank You.

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Review from Jenny C (Daughter-in-law of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Saltshouse Haven is an outstanding care home. The staff are so caring and the residents want for nothing. We enjoy the way they interact with us during visits, great value for money.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to rate Saltshouse Haven so highly. Have a wonderful day. Thank you.

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Review from J N (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely staff - day and night. It took Mum a few months to settle in, working out each other's ways but now she loves it and is going to start mixing in the lounge. Thank you everyone.
Reply from Davey Taverner, Digital Marketing Manager at Saltshouse Haven Care Home

Thank you for taking the time to review Saltshouse Haven so highly. We appreciate your feedback and will be sure to pass on your lovely words to the team. Have a lovely day, thank you.

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Review from Sandra P (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very well cared for by the fabulous team. The grounds are really well maintained and the housekeeping staff also do a terrific job. The team in the laundry are efficient and friendly. The activities team work hard to keep everyone engaged. The carers do a wonderful job, despite the challenging
nature of their work. It's a relief to know our mum is safe.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for you wonderful review for Saltshouse Haven. I will share your wonderful comments with all the team.

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Review from Barbara O (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam's birthday was on the 5th of August. I would like to say thank you for making it brilliant. We really do appreciate all that you do for her and couldn't wish for her to be in a better place. She has settled in really well and that's all down to the lovely carers. She can be her cheeky self and
loves it when you are cheeky back to her. That's the Mam I know and love but hadn't seen for ages before she came to you. You can all take credit for that because you brought her back out of herself. Thank you all from the bottom of my heart.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well your mum has settled into the home thanks to all the wonderful team. I will share your kind comments with all the team.

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Review from G M (Son of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum settled well, has a homely environment. Carers are friendly, approachable and appear to meet the needs of the residents well.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear that your mum has settled into the home and is enjoying the homely environment. I will share your comments with all the team.

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Review from G B (Niece of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant surroundings, friendly, caring staff. Sometimes seemed a shortage of staff, and didn't have time to answer your queries, and always seemed to be in a hurry, but overall, a lovely place and the staff did care, even down to the cleaners. Only thing I would like to add is too much mobile
phone use!
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review for Saltshouse Haven. It is nice to hear how happy you were overall with the surroundings and caring staff. We use an electronic care system to record and monitor the care records of all our residents; these handheld devices look like mobile phones, which enables the team to spend more quality time with residents rather than completing paperwork in an office. We would like to reassure you that the home is always staffed in line with the number of residents and taking into account the specific care needs of residents. We are sorry that you felt the team didn't have time to answer your queries; our home manager operates an open-door policy and is always happy to reassure you about any concerns you may have.

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Review from Julie W (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on Preston Lodge went above and beyond to care for my dad. They always treated him with dignity and outstanding care, and even when challenging, they always showed care and support to myself in difficult times. There are not enough words to praise everyone.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to complete and submit a review. It is wonderful to hear how well cared for your dad was at Saltshouse Haven and the outstanding care provided by all the team. I will share your lovely comments with all the team.

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Review from Amy T (Friend of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my grandad arrived, I couldn’t believe how lovely and welcoming they were, which was the same throughout his full stay. The care they provided wasn’t like it was just their jobs, but they had a genuine interest in the wellbeing of the residents; the care and respect shown to my grandad
and also his family will never be forgotten. My mum mentioned how the staff wasn’t just staff but family in the end and was there not just for my grandad but my mum, who spent many hours by his side. When my grandad arrived, he came from another care home, which admitted in the end that they couldn’t provide for his needs, but from the state; he was in on arrival, and how they helped him get back on his feet was amazing. It honestly felt that they couldn’t do anything else for him, never giving up on making sure he had the best care possible. The activities/live music was just lovely to see, which you could see/hear. Honestly couldn’t thank all the team at the care home enough. Thank you!
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your wonderful review of Saltshouse Haven. It is always lovely to receive such positive feedback about the home and the loving care and support provided by all the team. I will share your comments with all the team.

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Review from Sheila R (Sister of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to live in Salthouse Haven in November 2022 he has really thrived since coming here. He is very well looked after and the staff are excellent. I have no problems whatsoever. My brother has lived in care homes for about 23 years and has had 3 care homes since September 2022, others have
not met his needs but Salthouse Haven has.
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Review from P S (Son of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was reluctant to go to a care home. After a few days, she realised everything she couldn't do anymore was done for her with love and care. We, as a family, found all the staff, both day and night. Excellent, loving and caring does not really put into words how she and we felt. A big thank
you.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

It is always difficult for families and their loved ones when they take the difficult decision about moving into a care home, but many families, like yourself, are pleasantly surprised at the love and care provided in care homes. Thank you for taking the time to share your postive experience, which will help other families looking for care homes in the future.

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Review from Angela W (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy here at Saltshouse Haven. My sister, brother and I are very happy with the care and help Mum gets. All the staff are very caring and helpful. We are looking forward to Mum's room being refurbished. A great comfort to us knowing Mum is so happy and well cared for. Thank you.
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Review from D S (Son of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff take very good care of my dad. They are really friendly; they make sure he gets plenty of hot drinks. I can't fault the staff; they are fantastic. The food is really good.
Reply from Lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for taking the time to submit a review. It is lovely to hear how well cared for your dad is at Saltshouse Haven. I will share your comments with all the team.

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Review from Roger C (Husband of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was offered a placement at Coniston Lodge within Saltshouse Haven from 1st October 2022 up to the present, and in this short time of being in the care of all the Coniston team, I cannot praise them high enough. The love, care, attention and respect my wife has been shown is wonderfully comforting.
The full team are very keen to engage with my wife and learn and develop their skill set by engaging in conversation with regional specialists with future training being organised regarding my wife's illness to ensure they have the knowledge they need to understand some of my wife's presentations and characteristics, which is starting to bring out her beautiful personality, so she feels comfortable and welcomed into the Coniston caring team. Each and every one of the staff in here, I have the utmost respect for.
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Review from Tina H (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your care of Mum in her four years living there was exemplary. Your care coordinator did so much for her and to keep her and the other occupants occupied. The home was always lovely and clean. The food was always presented lovely with ample to go around. All the carers and senior staff showed so much
care for our mum and always kept us informed as to her welfare, even in her last few days of her life. Nothing was too much trouble for them. Very understandable, caring, compassionate staff who made family members/visitors feel so welcome.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is lovely to hear how well cared for your mum was in the home by our caring and compassionate team, including activity coordinators, carers and chefs. The home prides itself on being friendly and welcoming. I will share your kind comments with the team.

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Review from Katie C (Granddaughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coniston Bungalow took amazing care of my grandma in her final weeks. She actually recovered under their care and enjoyed her 86th birthday (which we didn't think she would make). In her final hours, the team were so attentive and caring - she looked comfortable and peaceful. The team worked with us
as a family to ensure the best care from beginning to end, and we cannot thank them enough.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is lovely to hear how well your grandma was cared for during her time at Saltshouse Haven, particularly in her final hours. I will share your comments with all the team.

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Review from Ian B (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a massive thank you to the staff at Seaton Lodge for making the process of moving my mum from her home of over 50 years into their care bearable.
We were unsure of how she might react to the change, but the staff were so helpful throughout the process that nothing seems to be too
much trouble.
My sisters and I went through so many emotions, coming to terms with taking this step, we are now sure she is in the right place for this time in her life, and this is mainly due to the staff at Seaton Lodge.
After 2-3 days, Mum seems to be settling well into the Lodge life.
Let's hope she continues to enjoy her new home.
Thanks again.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your lovely review. It is wonderful to hear how well your mum has settled into her new home, thanks to the caring team, giving you and all the family peace of mind. We will share your comments with all the team.

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Review from Martin C (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received since moving to Coniston House in January 2022 has been excellent. The staff have all been so kind, helpful, friendly and supportive to both my mum and all our visiting family members. To know my mum is safe, comfortable and well cared for by such good staff is great.
Reply from lynn Billingham, Business Development Manager at Saltshouse Haven Care Home

Thank you for your kind review. It is wonderful to receive such lovely feedback about the home and how well the team care for your mum. I will share your comments with all the team.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Saltshouse Haven Care Home is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 291 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 24 Positive Reviews ÷ 30 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Sara

Sara Stringer

Job Title: Registered Manager

Sara is a Registered Nurse by background and Saltshouse Haven Care Home Manager. As a Registered Nurse, Sara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saltshouse Haven Care Home to verify any information. View our terms and conditions. Saltshouse Haven Care Home has an Enhanced Service - more info.