Saltshouse Haven Care Home

71 Saltshouse Road, Hull HU8 9EH
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9.5 86 Reviews
  • Saltshouse Haven Care Home, Hull
At Saltshouse Haven, an extensively trained team of staff provide residential care, including care for adults diagnosed with dementia. Packages available include respite, convalescence and palliative provision.

This homely facility is equipped for modern care practice, having its own assisted bathrooms and shower rooms, and furniture to fit different levels of physical mobility. A light and airy conservatory is great for unwinding.

Meals can be taken in the dining room or in the privacy of residents’ own rooms, with mid-morning and afternoon treats also available, and personal tastes accounted for.

Many hobbies have been embraced by residents, individually and as a group, with film screenings and musical afternoons proving popular and monthly events that include a ‘Best of British’ celebration.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 150 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

(These prices are only a guideline, please contact Saltshouse Haven to find out the exact price for your requirements.)

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Lyons (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (150)

Saltshouse Haven Care Home Reviews (86)

9.5

Saltshouse Haven Care Home has a Review Score of 9.5 (9.474) out of 10, based on 25 reviews in the last 2 years.
Over all time Saltshouse Haven Care Home has 86 reviews.

Overall Experience
  • 60
  • 21
  • 3
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Date Published
  • 86
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  • 25
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Reviewer Connection to Saltshouse Haven Care Home
  • 37
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  • 5
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Total of 86, showing 61-80
Review from Peter C (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was in Saltshouse Haven for end of life care. The home itself and the staff there were amazing. My Mum was so well looked after, and the staff really cared for Mum. It's a lovely, friendly place, with lots of activities going on for the residents. I'm so pleased I chose this place for my Mum
to spend her last weeks.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for your kind words, Peter. We really appreciate you taking the time out to share your experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Salthouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from T C (Daughter of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Salthouse Haven was the best place to put Mum in her final months. The team showed nothing but care and dignity. The team were amazing in their care of Mum, and they went over and beyond with Mum, I can't thank you enough.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for your kind words, Tracey. We really appreciate you taking the time out to share your experience with us. We are so glad that you were pleased with all the efforts put in by the team here at Saltshouse Haven. We hope to continue to provide a positive experience for all our residents and their families at our home.

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Review from Abigail T (Granddaughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers in Preston Lodge at Salthouse Haven have been amazing looking after my grandma. She has been with the care home now for two years and the care has been outstanding, all the staff listen to any worries and concerns that we have about my grandma, will always ring us to keep us updated with
any new information regarding her care and health. I could not thank them enough for everything that they have done and are continuing to do for her.
During the lockdown, we have been able to have video calls with her and have been allowed to visit my grandma as she is now receiving end of life care. Thank you.
Reply from Piriya Suresparan, Marketing at Saltshouse Haven Care Home

Thank you so much for this thoughtful review, Abigail. We really appreciate you taking the time out to share your experience with us. We are pleased that the efforts put in by the team here at Saltshouse Haven were to your standards.

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Review from Linda H (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank the carers at the home from the bottom of my heart, they looked after my mum for a short time from January to March. My mum was 91-years-old, sadly passing away in March. These ladies could not do enough for her. Her room kept clean; she was made very comfortable.
The home is welcoming
and the residents, whenever I visited, had smiles and looked well looked after.
My mum was in the lodge; a bit thank you, ladies!
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Review from Steve (Son of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and my father spent some time in Saltshouse Haven Care Home and throughout all the time they were there, the staff acted in the most caring and compassionate way, and I just want to add a big thank you to them all.
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Review from Tina (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 2.0 out of 5
Mum was passed from one building to another, they could not cope with her dementia. She could be difficult at times but this was due to her illness. They preferred if the resident just sat in a chair all day and was not challenging.
My mum had plenty of clothes but very rarely was actually in her own
clothes, several times I asked about her clothing.
Mum has now passed away, some of the staff were caring but when I went to collect mums belongings a male member of staff was packing mums clothes in the room, radio playing and him singing, this was a day later after mum passing. This was very disrespectful. Her ornaments, the few she had had been broken, her clothes thrown in a case, her watch was missing and her Chanel No 5 perfume. Also several coats and new bootie slippers that had been bought her at Christmas. Overall, very poor and I would not recommend anyone to put their parent into this home. Not enough staff that actually cared about the job, a few did.
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Review from D B (Niece of Resident) published on 24 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I were very happy with the excellent care and consideration shown to our aunt in the last few months prior to her death in November and would highly recommend the home.
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Review from E G (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident in the dementia unit for 17 months. During this time we witnessed and dedication, compassion, caring, friendly manner the staff showed to each resident. My Mum was very happy during her stay. It is a place with high standards of cleanliness. I couldn't have wished for a better
home to take care of my Mum. The staff work extremely hard and are so kind and patient. They gave our family support at the end of Mum's life, making a traumatic time easier.
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Review from J B (Wife of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On arrival at Saltshouse Haven, we were welcomed very warmly. Management and staff were extremely helpful. Nothing too much trouble. Clients look very happy and clean.
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Review from Sue R (Daughter of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident Meaux House and all the time she was there the staff couldn't have been more helpful. They were always polite and willing to explain/answer any questions or queries we had. We always found my mum clean and tidy and in good health, she enjoyed chatting with other residents and made
a couple of close friends. From my mum leaving the hospital not eating or speaking she left Salthouse Haven eating 3 meals a day and speech improved. We would certainly recommend Salthouse Haven to family and friends.
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Review from S S (Granddaughter of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, clean, bright place.
Welcoming staff, happy to chat/help.
Lovely large, comfortable rooms.
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Review from Glenn M (Son of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been at the home, she has settled very quickly and come on leaps and bounds.
She has been looked after extremely well.
She is kept clean, changed regularly and fed very well.
I have found the staff to be very helpful, friendly, supportive and professional.
I am very happy that
my mum is here.
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Review from Margaret M (Wife of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a wife, I am very happy with everything.


My husband is very well looked after.

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Review from Michaela H (Daughter of Resident) published on 11 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam went in to Salthouse Haven in Bilton House in January 2018. The care my mam received was excellent. The staff were amazing. Sadly my mam ended up on palliative care and passed away in Salthouse Haven but the staff made her as comfortable as possible and I thank them.
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Review from M P (Wife of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family always found the staff pleasant and helpful. The whole building was always clean and tidy. The food was always nice. We had no complaints whatsoever about the staff or the place.
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Review from Pam C (Niece of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both the admin team and the care team were extremely helpful and caring from before my aunt took up residence. This friendly care continued until after my aunt sadly passed away. Very homely environment. Staff that really care.
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Review from Norman J W (Husband of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When Bilton Lodge is fully staffed I.e. Four staff and a senior, it runs quite well with no problems. Occasionally one staff member is sent to replace absent staff on other lodges. When this happens the lounge area can be left unattended for 5 to 15 minutes, this can cause stress to patients in wheelchairs
or seated who cannot move away from an occasionally disruptive patient.
Reply from Clare Sheehan, Careline Advisor at Saltshouse Haven Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. The happiness and well-being of all our Residents are of paramount importance to us. Unfortunately, staff will call in ill occasionally at short notice which does not give the home adequate time to arrange for immediate cover. When this occurs we will look to utilise our existing staff in the home and use their skill mix accordingly to support all lodges whilst we seek cover. I appreciate this is not ideal but it does work well for immediate support until covering staff can come into the home.

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Review from Anthony D (Brother of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy here. She enjoys the food and the staff are really kind.
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Review from G K (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, very pleased.
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Review from S M (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has only been in a few days, but so far we are pleased with the service. Staff are friendly and approachable.
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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Saltshouse Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Saltshouse Haven Care Home is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 291 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Saltshouse Haven Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 150 registered maximum number of service users is 30. 24 Positive Reviews ÷ 30 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jul 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Sara

Sara Stringer

Job Title: Registered Manager

Sara is a Registered Nurse by background and Saltshouse Haven Care Home Manager. As a Registered Nurse, Sara has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Sara is ultimately responsible for the effective and professional running of the care home, but will allocate time to discuss any aspect of our Residents' care or any problems they may be experiencing. She is keen to work closely and in partnership with our Residents, their relatives and significant others to benefit the Residents in her care. Sara is a dynamic team leader and has an ongoing interest in professional development and career progression.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Saltshouse Haven Care Home to verify any information. View our terms and conditions. Saltshouse Haven Care Home has an Enhanced Service - more info.