Saltshouse Haven Care Home

My mum moved in several weeks ago as we were no longer able to keep her in her own home due to her Alzheimers starting to take over. The staff have been fantastic, we now know mum is safe, cared for, eating properly, bathing etc, everything we take for granted ourselves. Despite Covid and not been able to see mum properly, the staff post daily videos and pictures on their Facebook page and mum pops up quite regularly, which is great to see, especially as she is smiling and doing different activities, which she never did at home! Thank you to all the staff, your hard work and dedication does not go unnoticed and is massively appreciated by all my family.

Fantastic care, lots of activities. It's a pleasure watching the Facebook page. The staff have really stepped up to the mark. Always keeping in touch informing of any changes. The celebration of Easter, Halloween and Remembrance Day were all well organised - the staff must have worked so hard.

The staff go above and beyond for the residents and they are always available to discuss any concerns we may have or they are always promptly informing us of concerns they may have. I am more than happy with the care and attention they give to all residents living there especially the care given to my mum, she is always happy and smiling and well entertained. The staff are great.

My aunt has been a resident of Salthouse haven for over a year much of which we are not allowed to visit because of the current situation. But as for the care she has received l cannot praise the staff enough, a lot of them go well beyond the call of duty. And l wouldn't hesitate to recommend this home to anyone.

The carers are lovely and our loved ones are looked after very well. Throughout lockdown, we have had daily updates, photos and videos. There have been so many wonderful activities put on for the residents: pampering, arts and craft, making food and Halloween fun to name just a few. They have links with the local community: local nursery children make cards and send them to our loved ones, who make cards to send back, and the ice cream man visits in summer. There have been video calls in lockdown, so we still have contact with our loved ones and the carers have remained happy throughout despite the additional challenges and responsibilities that they have had to deal with for 9 months now... and continuing. I would recommend Saltshouse Haven to anyone, it’s like one big family. Good sized rooms, all on the ground level.

I had concerns about my mum going into a care home as I felt she might deteriorate. However, she has flourished, and I feel that this is down to the excellent care she receives there. The staff are so friendly, and I feel they go above and beyond doing their job. I cannot praise and thank them enough.

My father came here needing some respite, unfortunately, he only spent a few weeks here, but during this time, he had lots of fun activity days which we were shown/updated on. He also had a few hospital admissions which were picked up very fast thanks to the team looking after him. He was unable to walk or communicate and suffered a stroke and was picked up on by the staff, and we were contacted and updated throughout even during the no visiting because of covid etc. Sadly my dad lost his battle, but from all of his children, we are very very thankful for the care he received in his last weeks and also the support afterwards. Thank you.

Caring staff both to the residents and their family members. My mum lived there for two and a half years until her death in September. The staff are amazing, nothing is too much trouble and they treat the residents like family. I cannot thank them enough for looking after mum so well that I got another two and a half years with her, which meant she got to see her 4th great-granddaughter. My grandchildren have been able to make memories with her. In mums last weeks, the staff were so kind and caring. They were all genuinely upset when mum passed. Thank you.

My Mum was in Saltshouse Haven for end of life care. The home itself and the staff there were amazing. My Mum was so well looked after, and the staff really cared for Mum. It's a lovely, friendly place, with lots of activities going on for the residents. I'm so pleased I chose this place for my Mum to spend her last weeks.

Salthouse Haven was the best place to put Mum in her final months. The team showed nothing but care and dignity. The team were amazing in their care of Mum, and they went over and beyond with Mum, I can't thank you enough.

During the lockdown, we have been able to have video calls with her and have been allowed to visit my grandma as she is now receiving end of life care. Thank you.

My mum was in the lodge; a bit thank you, ladies!

Both my mother and my father spent some time in Saltshouse Haven Care Home and throughout all the time they were there, the staff acted in the most caring and compassionate way, and I just want to add a big thank you to them all.

Mum has now passed away, some of the staff were caring but when I went to collect mums belongings a male member of staff was packing mums clothes in the room, radio playing and him singing, this was a day later after mum passing. This was very disrespectful. Her ornaments, the few she had had been broken, her clothes thrown in a case, her watch was missing and her Chanel No 5 perfume. Also several coats and new bootie slippers that had been bought her at Christmas. Overall, very poor and I would not recommend anyone to put their parent into this home. Not enough staff that actually cared about the job, a few did.

My sister and I were very happy with the excellent care and consideration shown to our aunt in the last few months prior to her death in November and would highly recommend the home.

My Mum was a resident in the dementia unit for 17 months. During this time we witnessed and dedication, compassion, caring, friendly manner the staff showed to each resident. My Mum was very happy during her stay. It is a place with high standards of cleanliness. I couldn't have wished for a better home to take care of my Mum. The staff work extremely hard and are so kind and patient. They gave our family support at the end of Mum's life, making a traumatic time easier.

On arrival at Saltshouse Haven, we were welcomed very warmly. Management and staff were extremely helpful. Nothing too much trouble. Clients look very happy and clean.

My mum was a resident Meaux House and all the time she was there the staff couldn't have been more helpful. They were always polite and willing to explain/answer any questions or queries we had. We always found my mum clean and tidy and in good health, she enjoyed chatting with other residents and made a couple of close friends. From my mum leaving the hospital not eating or speaking she left Salthouse Haven eating 3 meals a day and speech improved. We would certainly recommend Salthouse Haven to family and friends.

I am very happy that my mum is here.

Lovely large, comfortable rooms.