Sycamore Lodge Care Home

2 Burringham Road, Ashby, Scunthorpe DN17 2BB
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9.6 54 Reviews
  • Sycamore Lodge Care Home, Scunthorpe
Situated in the quiet residential suburb of Ashby Scunthorpe, Sycamore Lodge combines the best of old-world charm with modern luxury accommodation and everything done for your care.

The home has a purpose-built extension with spacious, well-appointed and tastefully decorated rooms to provide every comfort and convenience. This joins with the original home which is a large, sympathetically converted Victorian house.

A fine dining experience is assured in the spacious eating area and residents can enjoy the large, climate-controlled conservatory whatever the weather. When the sun shines there's also a secluded and peaceful garden where residents can enjoy tea with a friend or read in peace and quiet.

Access to the home is easy from Scunthorpe and the surrounding motorways and railway network.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 45 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Zuzanna Kubacka (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (45)

Sycamore Lodge Care Home Reviews (54)

9.6

Sycamore Lodge Care Home has a Review Score of 9.6 (9.603) out of 10, based on 8 reviews in the last 2 years.
Over all time Sycamore Lodge Care Home has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sycamore Lodge Care Home
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Total of 54, showing 21-40
Review from J S (Daughter of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in Sycamore for over six years and in that time both my mum and myself had no complaints about the care she received.
Reply from Sukhvinder Marjara, Director at Sycamore Lodge Care Home

Thank you. Your mum will be missed by us all. She was a big character in the home, the ladies in the lounge will miss your visits also.
Stay safe.

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Review from E A (Sister of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first impression I didn't know. Wasn't sure, but now my views are good. Care is very good. Nothing too much to ask and one to one is very good with the care needed.
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Review from E M (Wife of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well cared for. The carers are very nice and treat him very well. He enjoys his food and his room is very nice.
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Review from A C (Friend of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found being a visitor to a good friend most pleasant and welcoming, the hospitality by all the staff extremely gratifying.
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Review from Olivia C (Granddaughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not allow loved ones to be "looked after" here.


Staff allowed my grandma with dementia to exit the building in an unsecured exit. Not one member of staff even noticed she was gone. A member of the public had to return her to the home. Again not one member of staff even bothered to contact any

one of us in her family. We found out because I saw the lady who found her in the middle of the road post a status on social media!!


Disgusting lack of care. The website needs updating... “imagine the peace of mind you’ll feel knowing your loved one is being cared for in a safe, happy and enjoyable environment” really... alone and lost in the middle of an extremely busy road. Again, disgusting.

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Review from A T (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum resided at Sycamore lodge for 11 months until she moved to another establishment at her request and with the full support of family members. Sycamore Lodge appeared to offer so much at the beginning of her stay but the reality turned out to be very different. The carers were kind and all worked
incredibly hard and did their best in often difficult circumstances. There was no regular or sustained programme of activities during her stay. Occasional special events, e.g. a keyboard player was provided and enjoyed.


Sycamore Lodge seems to adopt a reactive as opposed to a proactive approach to most matters. Throughout her stay, there were issues around housekeeping, personal care and medical matters. Only as a result of family members being able to visit often were those identified and so able to be raised and then usually resolved by individual members of staff. Mum has fond memories of the friends she made and the carers who made that possible.

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Review from Raymond K (Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a very pleasurable stay at Sycamore and the staff have been very nice and helpful.
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Review from Susan C (Daughter of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time my Mum has been resident at Sycamore Lodge, her physical and mental health have improved significantly and I believe that this is due to the high level of care which she receives. My Mum has told me that she is very happy there and would not like to live anywhere else. My experience
with staff and management has been very positive throughout her time there. An excellent care home.
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Review from Janet H (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sycamore Lodge is a bright and cheerful care home. The staff have all been wonderful, with the care and nursing they have given my mother who is 96 years old.
Her room was very pleasant and well furnished with a TV.
The food was very colourful and well presented and a lovely variety every day.
Her
laundry was quickly sorted and returned fresh.
The lounge area was nice and sunny with plenty of seating and TV's.
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Review from Maureen P (Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care good, but sometimes rushed. The cleaners were professional in their jobs often under difficult difficult circumstances. Domestic staff maintained a high standard of cleanliness. A criticism would be that often the food was not hot.
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Review from G W (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has only been here for a few days. It is only short term. She is very happy and relaxed. The staff can't do enough for her and us when we arrive. She loves the food, also especially the plate of biscuits she gets with her cups of tea. Lovely place.
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Review from Tracy R (Daughter of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very approachable and friendly, however, I feel there is a break down in communication between staff members themselves when passing information on and informing family of action plans for concerns and monitoring this with regards to the resident (Mum). The chef is excellent, enthusiastic
and cares so the residents are fed very well. More activities or entertainment are needed, not enough music being played. I suggest turning the bar into a music room.
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Review from L J K (Daughter of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pantomime day, great afternoon. Everyone enjoyed it. Staff all very helpful.
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Review from L P (Cousin of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has Alzheimer's and his wife a neurological disorder. Their care needs are very different and complex. They have lived at Sycamore Lodge for 12 months and their care has been exemplary.
The home is beautifully decorated and well maintained and comfortable. We have experienced nothing but
excellent support and care as needs have changed. The food is well prepared and presented with choices for all meals. Relatives are encouraged to be included in various activities eg the recent pantomime and wonderful buffet for residents and guests.
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Review from J C (Friend of Resident) published on 14 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every care is taken to make residents happy and content and to reassure relatives in every way necessary.
All meals are excellent with everything possible done to provide suitable food that each resident likes and needs. The food and cooking of meals are the best.
Activities can be difficult to provide
as residents are very limited with age (over 90 mainly) or have little attention span. But there are good attempts to supply what is needed.
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Review from Kenneth B (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems to look forward to going and seems happy enough when she comes home. I get reports about how she has been, which is mixed, due to her condition, most of the time she seems to have enjoyed her day.
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Review from Richard S (Son of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of Sycamore Lodge from 2007 - 2018. I cannot speak too highly of the quality of care she received. A big thank you to everyone, past and present, who had contact with her and for their help.
Reply from Sukhvinder Marjara, Director at Sycamore Lodge Care Home

Thank you Richard, your mum will sadly missed. Sara (Home Manager)

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Review from John G (Son-in-law of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On my first visit to Sycamore Lodge I was very impressed everyone was very friendly and helpful.
After frequent visits, the food was good and plentiful and patients seemed very happy and relaxed.
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Review from P G (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly atmosphere, staff very helpful nothing too much trouble. Clean and bright decor, food excellent.
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Review from A R (Daughter of Resident) published on 13 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was treated with care and dignity. Nothing was too much trouble. We were often given information relating to both the home and Mum's health and well being.
Owners, manager and staff were all professional, friendly and caring.
Housekeeping was good. Nurses monitored Mum regulatory for pain,
discomfort and bed sores.
Our family felt Mum was very well looked after. Sadly Mum has passed away.
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Current Review Score: 9.6 (9.603)

Overview of Review Score

The Review Score of 9.6 (9.603) out of 10 for Sycamore Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.914 for Sycamore Lodge Care Home is calculated as follows: ( (85 Excellents x 5) + (8 Goods x 4) ) ÷ 93 Ratings = 4.914
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.689 Points relating to the number of positive Reviews for Sycamore Lodge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 8 Positive Reviews ÷ 9 = 0.889
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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