Berwick Grange, Harrogate, North Yorkshire
Berwick Grange, Harrogate, North Yorkshire
Berwick Grange, Harrogate, North Yorkshire

Berwick Grange is a versatile care residence, employing skilled professionals to suit a range of nursing requirements, including for people with dementia.

Purpose-built to suit the challenges that individuals with dementia face, carers adhere to person-centred care packages, helping clients to achieve a fulfilling later life while having their well-being safeguarded on a daily basis.

En-suite rooms and quality furnishings add to the comforts of the interior, with visiting health professionals, such as opticians and occupational therapists, adding to the effectiveness of care packages.

Group: MHA (Methodist Homes)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Berwick Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Berwick Grange has a Review Score of 9.5 (9.515)

The Review Score of 9.5 (maximum of 10) for Berwick Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Berwick Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.553 for Berwick Grange is calculated as follows: ( (139 Excellents x 5) + (90 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 237 Ratings = 4.553

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.962 Points relating to the number of positive Reviews for Berwick Grange is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.4 Target = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Berwick Grange?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Berwick Grange

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • more

I find that my husband is receiving very good care. The staff are all kind and very patient. I feel he is in safe hands and he seems content to remain at Berwick Grange. There is a range of activities which he enjoys.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother is aged 88 and has been a resident at Berwick Grange for 6 months. The welcome for her and visiting family has been exceptional. The atmosphere, care and provision for residents is something special. An activities programme is published weekly and residents are encouraged/helped to participate. The improvement in my mother in the 6 months she has been at Berwick Grange is very noticeable. She is happy, less agitated and generally more 'with it'. Staff morale appears to be high and I am impressed with the level of training staff receive and their ability to engage/employ strategies to engage with residents. I visit at different times/days. I feel my mother is treated as a person.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am delighted that my friend is cared for and happy and enjoys the social activities.

How likely would you be to recommend Berwick Grange? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

All the staff are friendly and approachable, the bedroom of my friend is spotless with fresh flowers on the chest of drawers. The doors in the lounge are open for access to the garden. There is music playing for a sing song. It is very nice.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband was treated very well the day he was transferred from the hospital to the nursing home. He wasn't very pleasant to the people who were helping him but they got on with the job of getting him sorted and into bed. The staff throughout are very cheerful and helpful and nothing is too much trouble for them. My husband has settled down now and seems very happy where he is.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Visited and shared with residents in Carol service, conducted by Student Methodist Minister.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Aunty moved to Berwick Grange in November 2016 and the staff have been amazing. All the staff are caring, knowledgeable, kind and very supportive to my Aunt and to me. The facilities are excellent, the building is modern and well appointed and immaculately clean. It's a lovely place.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Berwick Grange is a modern, bright well run care home. The staff are efficient, patient and kindly. My mother has dementia but has settled in well. The food is good and varied. The activities are run well.

How likely would you be to recommend Berwick Grange? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been welcomed into the home and is looked after as part of a family. There are lots of activities and whilst dad cannot take part others are kept active and engaged.
The care team have a grat deal of empathy and make us all feel welcome.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum was looked after in a caring and diligent manner. I had no idea what end stage dementia was like. I was glad that we could get mum into Berwick Grange from the hospital. She had a peaceful and caring end to her life. All seemed to be looked after in a dignified way. Thank you.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

In the time my sister has been at Berwick Grange, I have been very happy with the care that she has received. she is clean and tidy and well-fed but her natural way of behaving, dressing, etc. has been well catered for.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am amazed by the kind, caring and cheerful staff at Bewick Grange. My Auntie, who has dementia is well cared for and generally happy. She can be difficult at times, arguing, being rude and aggressive and even hitting, but despite this, the staff speak kindly and fondly of her and always treat her with dignity. I am amazed that when my Aunty wets herself or the floor or the future, the staff are keen to "give her a lovely bubble bath" and never show anything else but patience and generosity towards her. As her visitors, we are greeted as friends when we visit. Thank you.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Berwick Grange was home for my mother for the last 18 months of her long life. She passed away on September 10th 2016 at the age of 93 peacefully and with the dignity due to the endless care and diligence of the excellent staff. She had little cognitive ability left when she went into the home, but she settled immediately and always had a smile on her face. As a family, we are eternally grateful for the wonderful, wonderful staff and facilities afforded to mum and Berwick Grange. Thank you.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My father was a resident at the home for 9 months. The staff were very helpful and caring both to my father and the family. The allowed us to visit day and evenings. Despite my father having both Parkinson's disease and dementia and sometimes being disorientated, frightened and awkward the were patient and kind. The surroundings are good, cleanliness good. Staff excellent.
(The menu is not always suitable for the age and feeding ability of the residents).

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt to whom I am very close has been a resident of Berwick Grange for over two years. We live some distance away but try to visit at least twice a month. We usually arrive unannounced and always find the care and love shown by the staff to my aunt and all residence to be wonderful. Loads of activities and always home baking available. All birthdays and other special dates are celebrated. I cannot recommend this care home more highly.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Care given to our aunt is of the highest standard. She is always well dressed, clean and hair and nails well kept. The staff including management, office, catering and carers all know the residents by name and take a part in the overall experience for residents and relatives. We often call unannounced and observe same quality of care and kindness shown to all. The quality of entertainment of very high standard too. The catering is excellent. really good wholesome tasty meals.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My experience of Berwick Grange has been very good. All the staff are extremely caring and helpful and always make us feel welcome. Not only is the quality of care and nursing good but the environment e.g his room, the lounge and gardens are always well maintained and provide different options for our visits. They are particularly good at naturally bringing relatives together for mutual support. This is a particularly important feature for me and my family. Thank you.

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff friendly and helpful.
Food adequate choice, large helpings.
Accommodation good in most respects.
Build quality lacking in some respects due to poor sub-contractors.
Cost fairly high and increasing annually.
Residential living used to subsidise care homes. Not fair.

How likely would you be to recommend Berwick Grange? Neither Unlikely or Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Mandy Scott, Home Manager at Berwick Grange responded to this review on 22 Jun 2016:

Thank you for your comments dated 15th June.
I am pleased that you feel there is an adequate choice of food as this is very important for the well being of our residents. Our kitchen staff work very hard to ensure we have a varied menu and to meet residents personal choices and their dietary needs.
Unfortunately I am unable to comment on the build quality. We do use sub contractors they are vetted through our estates teams and they do give feedback and monitor the quality of the work carried out in the homes.
To date I am unaware of any concerns regarding the quality of work from contractors, or concerns around fees, however we would be happy to discuss any such concerns if raised in the home or through our robust complaints policy, how to do this is displayed in the home.

The staff here are caring and work very hard in taking care of the residents. However I feel they are constantly short staffed, especially at holiday times or if one of them is off for some reason. It is hard to treat people with dignity when the nature of the care required individuals constant care for their toilet requirements. My husband finds this the most difficult part. Overall I think a few extra staff would improve things - allowing time to contact each resident in a friendly way which they have not always time to do (e.g. talking to them).

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I could not wish my mum to be in a nicer home! I can leave her content in the knowledge that she is safe and well cared for. There are plenty of activities taking place and all the residents are encouraged to take part. The staff are friendly and know the residents well. The staff are all long term, there is low staff turn over meaning there is good continuity of care. Overall I give the home 10 out of 10!

How likely would you be to recommend Berwick Grange? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mandy Scott, Home Manager at Berwick Grange responded to this review on 13 Nov 2015:

Thank you so much for such positive feedback on Berwick Grange. We pride ourselves in person centred care for all our residents, and to receive such favourable comments assures us that we are doing our utmost to enhance the lives of our residents.

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Care Home Idol 2016

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