Berwick Grange

The care team have a grat deal of empathy and make us all feel welcome.

My mum was looked after in a caring and diligent manner. I had no idea what end stage dementia was like. I was glad that we could get mum into Berwick Grange from the hospital. She had a peaceful and caring end to her life. All seemed to be looked after in a dignified way. Thank you.

I am amazed by the kind, caring and cheerful staff at Bewick Grange. My Auntie, who has dementia is well cared for and generally happy. She can be difficult at times, arguing, being rude and aggressive and even hitting, but despite this, the staff speak kindly and fondly of her and always treat her with dignity. I am amazed that when my Aunty wets herself or the floor or the future, the staff are keen to "give her a lovely bubble bath" and never show anything else but patience and generosity towards her. As her visitors, we are greeted as friends when we visit. Thank you.

Berwick Grange was home for my mother for the last 18 months of her long life. She passed away on September 10th 2016 at the age of 93 peacefully and with the dignity due to the endless care and diligence of the excellent staff. She had little cognitive ability left when she went into the home, but she settled immediately and always had a smile on her face. As a family, we are eternally grateful for the wonderful, wonderful staff and facilities afforded to mum and Berwick Grange. Thank you.

My aunt to whom I am very close has been a resident of Berwick Grange for over two years. We live some distance away but try to visit at least twice a month. We usually arrive unannounced and always find the care and love shown by the staff to my aunt and all residence to be wonderful. Loads of activities and always home baking available. All birthdays and other special dates are celebrated. I cannot recommend this care home more highly.

(The menu is not always suitable for the age and feeding ability of the residents).

Care given to our aunt is of the highest standard. She is always well dressed, clean and hair and nails well kept. The staff including management, office, catering and carers all know the residents by name and take a part in the overall experience for residents and relatives. We often call unannounced and observe same quality of care and kindness shown to all. The quality of entertainment of very high standard too. The catering is excellent. really good wholesome tasty meals.

My experience of Berwick Grange has been very good. All the staff are extremely caring and helpful and always make us feel welcome. Not only is the quality of care and nursing good but the environment e.g his room, the lounge and gardens are always well maintained and provide different options for our visits. They are particularly good at naturally bringing relatives together for mutual support. This is a particularly important feature for me and my family. Thank you.

Residential living used to subsidise care homes. Not fair.

The staff here are caring and work very hard in taking care of the residents. However I feel they are constantly short staffed, especially at holiday times or if one of them is off for some reason. It is hard to treat people with dignity when the nature of the care required individuals constant care for their toilet requirements. My husband finds this the most difficult part. Overall I think a few extra staff would improve things - allowing time to contact each resident in a friendly way which they have not always time to do (e.g. talking to them).

I could not wish my mum to be in a nicer home! I can leave her content in the knowledge that she is safe and well cared for. There are plenty of activities taking place and all the residents are encouraged to take part. The staff are friendly and know the residents well. The staff are all long term, there is low staff turn over meaning there is good continuity of care. Overall I give the home 10 out of 10!