Berwick Grange

I have always found the staff to be friendly, kind and welcoming and the operational process and practices in the home, transparent and open. I have been impressed with how staff engage with and assist residents, even when those efforts are not appreciated by the resident. This can be a very difficult job, it involves hard work and stamina; it is often invisible to the outside world and is undervalued as a result. Those working at Berwick Grange, rise above these obstacles and show a high level of commitment and professionalism. I would like to take this opportunity to praise the care provided by all staff at Berwick Grange and to assure them that although they may have felt abandoned by some of the outside world in recent months, they have been in the thoughts of those relying on them to look after our family members. I am happy to recommend Berwick Grange.

We are lucky that Mum is there, and I believe that she would agree.

As a person with very aggressive dementia, my husband has settled in fairly well - even though his speech and understanding is rubbish, all the staff have shown patience and care when helping hime and have made him feel at home. He really enjoys the music therapy and 'singing' hymns.

I feel more guidance is needed for the agency staff as I saw one lad sit in the lounge for one and a half hours doing nothing but reading the paper and watching television!

I have been impressed with the manner in which the carers look after the people in their care. They do not assume they can do as they like but treat each individual with care and respect. Their manner is firm but courteous and they ensure that each person is helped as far as it is in their ability to do so.

I have known this hospital for several years. As a civil engineer, I was involved in the construction of the extension. The hospital management and the team advised me for the work. I love the management team. At 90+ I wish everyone a blissful life with Lord's blessings.

When my mother died the staff were all kind and considerate and made sure mum had a peaceful end.

I am pleased that my husband is at Berwick Grange. I find he is clean, appropriately dressed and seems comfortable. The staff treat him as an individual with particular needs, are kind and extremely patient. The activities provided are fewer than they were, that is a pity. But he, himself, would no longer benefit from those he did before his Alzheimers disease worsened.

Very well cared for and treated with courtesy and consideration.

I thought Berwick Grange was a superb care home which I thoroughly enjoyed visiting my Grandad in. We would always be greeted with a warm welcome by the staff. My Grandad would always have a laugh with the carers and enjoyed chatting them and they were able to put up with him being stubborn! All the residents seemed content. I would recommend this care home for all round care and support for the family who are welcome at all times and can get involved with their frequent events.

A wonderful, caring environment. Could not have wished for a better home for my dad for the last couple of years of his life.

My mother was a resident for nearly four years at this home. She received excellent care during this time and was treated with both dignity and a very friendly manager. The home itself is a bright, spotlessly clean and attractive place with a large selection of activities. The staff are knowledgeable, kind and warm in their approach.

The management and staff were second to none. Mum's eyes had always shone with trust for them and in the last 8 weeks of her life, I really understood why - the staff genuinely and wholeheartedly cared. Thank you.

My mother is aged 88 and has been a resident at Berwick Grange for 6 months. The welcome for her and visiting family has been exceptional. The atmosphere, care and provision for residents is something special. An activities programme is published weekly and residents are encouraged/helped to participate. The improvement in my mother in the 6 months she has been at Berwick Grange is very noticeable. She is happy, less agitated and generally more 'with it'. Staff morale appears to be high and I am impressed with the level of training staff receive and their ability to engage/employ strategies to engage with residents. I visit at different times/days. I feel my mother is treated as a person.

All the staff are friendly and approachable, the bedroom of my friend is spotless with fresh flowers on the chest of drawers. The doors in the lounge are open for access to the garden. There is music playing for a sing song. It is very nice.

I am delighted that my friend is cared for and happy and enjoys the social activities.

My husband was treated very well the day he was transferred from the hospital to the nursing home. He wasn't very pleasant to the people who were helping him but they got on with the job of getting him sorted and into bed. The staff throughout are very cheerful and helpful and nothing is too much trouble for them. My husband has settled down now and seems very happy where he is.

Visited and shared with residents in Carol service, conducted by Student Methodist Minister.

Berwick Grange is a modern, bright well run care home. The staff are efficient, patient and kindly. My mother has dementia but has settled in well. The food is good and varied. The activities are run well.

My Aunty moved to Berwick Grange in November 2016 and the staff have been amazing. All the staff are caring, knowledgeable, kind and very supportive to my Aunt and to me. The facilities are excellent, the building is modern and well appointed and immaculately clean. It's a lovely place.