Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB

Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.

Group: Wellburn Care Homes Ltd

Person in charge: Michael Campling (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 3

Rooms with ensuite WC: 30

Facilities & Services: Day Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Nightingale Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.9 (maximum of 10) for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Nightingale Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.644 for Nightingale Hall is calculated as follows: ( (62 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 90 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.226 Points relating to the number of positive Reviews for Nightingale Hall is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.4 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Nightingale Hall has a Review Score of 8.9 (8.870) from 8 Reviews


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nightingale Hall?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nightingale Hall

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My husband has been here over twelve months and he is very happy. The staff have been excellent plus management, kitchen staff and domestic do a marvellous job. Could not wish for better.

How likely would you be to recommend Nightingale Hall? Likely

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Average Rating:   4.9 out of 5

I was impressed by the ratio of staff to residents. I also had the feeling I was in a hotel rather than a care home.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   4.7 out of 5

Good standard of care - very caring staff - quick to see what I need night and day. Fine. I am very appreciative of all they are doing.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   4.3 out of 5

Very clean and comfortable. Looking after my mum and others with care and skill.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   4.9 out of 5

I find the staff to be friendly and helpful, the premises are well maintained and kept clean at all times, the activities are varied and more is being done to improve these.
The lounge where they all sit is very pleasant and light, a relaxing place for them.
I feel very confident my Mum is receiving very good care, for which I am very grateful.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   4.1 out of 5

We are very pleased with the management, most of the staff are fantastic. The hairdresser and her daughter are so lovely with mam. Since the new manager has arrived, there has been some good changes, for example, the lounge has a better layout of seats so they can talk to each other. Another good thing is that the manager writes everything down and gets things done. He also speaks to everyone rather than sitting in his office. The kitchen staff are lovely. One minor observation, would it be possible for all staff to wear badges clearly marked with their names so the residents see who they are talking to?

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   4.2 out of 5

Mike Campling, Home Manager at Nightingale Hall responded to this review on 17 Mar 2017:

We have all name badges on order some of which are now back, thanks for your review, comments and suggestions are always welcome.

Nightingale Hall was home to my parents for over five years. My mother passed away in August 2016, three years after my father. Words are inadequate to describe the complete peace of mind we felt as a family as a result of the caring, friendly, professional, calm and dignified care that the excellent staff gave our parents. The building, gardens,facilities, cleanliness are exceptional. The decor stunning. The food is first class and tailored to their needs. The activities and events are fun and appropriate we will miss the Christmas party. Genuine outstanding care.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Average Rating:   5 out of 5

Very high level of care and kindness. Very approachable, warm staff. Excellent communication with families. I'm very grateful my mum is well cared for at Nightingale Hall.

How likely would you be to recommend Nightingale Hall? Extremely Likely

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Treated with Dignity

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Average Rating:   4.9 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

Michael

Michael Campling

Job Title: Manager

Joined: 2017

Description:

Michael started working for Wellburn Care in January 2017, and has worked in the care industry for 14 years. He has previously worked in Social Services for 8 years and managed provider services. Michael has his registered managers level 4 award.

Sophie

Sophie Maccormack

Job Title: Deputy Manager

Joined: 2014

Description:

Kaye has worked in the nursing and care sector since she left school, specialising in dementia and mental health care.
Kaye's career with Wellburn Care Homes began back in 2014, when she started as a night shift Team Leader at Nightingale Hall. After a transition to day shift, Kaye was promoted to Deputy Manager in February 2018. Kaye currently has her NVQ Level 3.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Nightingale Hall