






Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Nightingale Hall, they recognise the...
Care Provided by Nightingale Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Nightingale Hall for full pricing details and T&Cs.
Contact Nightingale Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Sonia Metcalfe (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Nightingale Hall Reviews (71)
Nightingale Hall has a Review Score of 9.8 (9.839) out of 10, based on 21 reviews in the last 2 years.
Over all time Nightingale Hall has 71 reviews.
My mother has been with you nearly 2 years and she was very happy. Staff were fantastic with her. Her last couple of days we could not faulter the staff very attentive and caring. Not just with my mother but with us all as a family. Thank you to everyone at Nightingale have for everything you have done it is much appreciated.
Thank you so much for taking the time to leave a lovely review of our home. We are very sorry to hear about the sad passing of your mother, but are glad that you and your family were able to take some comfort in the care that she received whilst with us here at Nightingale Hall. We will ensure that...
Soon after settling dad into Nightingale Hall he had a medical issue. unfortunately I was unable to get there but staff were amazing at keeping him safe and me informed at every step of the way in what was a stressful situation. One of the staff even stayed 4 1/2 hours after her shift ended to ensure continuity of care and support for dad and us. Sadly he had to go into hospital but staff again were supportive of myself, mum and dad both during the incident and afterwards as a local paramedic I cannot recommend this care home highly enough.
We're so pleased to hear your father has a positive experience at Nightingale Hall and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life, and we're grateful for the trust you've placed in us. We'll continue to...
My uncle has now been a resident at Nightingale Hall Care Home for almost three months. Initially, he intended to transition to a supported living arrangement, but his experience at Nightingale has led him to change his mind and embrace a long-term stay. The care he has received is nothing short of fantastic, and he often expresses his gratitude for the genuine kindness and respect shown by the staff. My uncle thrives on company, and he is never short of it here. Despite the staff's busy schedules, they always make a point to stop by his room for a friendly chat or to simply check in on him. This personal touch has made a significant difference in his daily life. The staff have worked diligently to integrate him with other residents, encouraging him to join them for meals in the dining room which he now does happily. Their attentiveness and professionalism shine through, as they ensure that every resident feels safe, comfortable, and valued.
What a wonderful review! We're so pleased to hear your uncle has had such a positive experience at Nightingale Hall and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life, and we're grateful for the trust you've...
My experience of Nightingale Care Home is entirely positive. My father was extremely well looked after both from the point of view of his health but also his personal well being. The team were thoughtful, attentive and supportive, not only to my dad but also to me at what was a stressful time. All of the arrangements from initial viewing to nurses/ GP appointments etc were handled promptly and clearly. The team went out of their way to keep me informed of every aspect of dad's stay at the care home and I really can't rate them highly enough - they had unlimited patience and nothing was too much trouble for them. The thing I was most happy about was that they treated Dad as an individual and went out of their way to find out about his life so that they could chat to him about things that were important to him - he really couldn't have been happier and this was a man who was extremely independent and intent on staying so. Finally it may be a small thing but the food was fantastic!
What a wonderful review! We're so pleased to hear your father has had such a positive experience at Nightingale Hall and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life, and we're grateful for the trust you've...
He was cared for in the best possible way. the staff not only cared for him, but also for me, showing compassion for both of us. Thank you to all
Thank you for your kind words. We are sorry to hear about the loss of your husband, and hope that his time with us brought you both some comfort in his final months. Our staff pride themselves on delivering compassionate, person-centred care, and they will be so pleased to see the positive impact this had on you and your loved one.
When he was bedridden it was difficult for him he was blind and deaf and needed full attention to care for him. The carers did their job's efficiently and were bright and cheerful for him. Towards the end they were very caring and did everything they could to make him comfortable. I would certainly recommend nightingale hall
Thank you very much for taking the time to leave such a kind review of our home. We're so pleased to hear that you and your husband had a positive experience of care with us here at Nightingale Hall, and that our staff contributed to this. Our staff pride themselves on delivering the highest...
Nightingale Hall was recommended to me and it's fair to say from my first appointment for placement I felt reassured that this was a well organised fantastic home where you feel a member of the NH family.
The manager and staff from the top to the bottom are caring compassionate and very kind.
The care my Dad receives is first class and is very dignified even though at times he can be difficult.
The accommodation is beautiful well kept and very clean.
The dinning room is bright and airy and provides lovely food and another nice touch they have bags of crisps etc in the lounge that the residents can help themselves.
I will be forever grateful to the amazing NH staff.
What a wonderful review! We're so pleased to hear your father has had such a positive experience at Nightingale Hall and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life as well as yours, and we're grateful for...
All aspects of the home were gold standard clean every time we visited. Mum was suffering with eczema and not eating properly when she went in, but the staff ensured that her creams and tablets were given - without fail - at the appropriate time. Her dietary requirements were accommodated - nothing was too much trouble at all. I had hoped mum would want to stay permanently, however, it was not to be currently, but I am hoping that as and when that time comes, Nightingale Hall has a room available. I cannot thank the staff at Nightingale Hall and the Wellburn Care Homes enough.
What a wonderful review! We're so pleased to hear that you and your mother had a positive experience of respite care at Nightingale Hall. It's clear that our team made a significant impact during your mother's stay with us, and we are grateful for the trust you've placed in us. If your mother...
Nothing is ever too much trouble. Staff are all friendly and caring not only to residents, but also to other family members. Everything is always clean and to a high standard and I would not hesitate to recommend the home to.anyone needing care in Richmond and the lower dales area
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your loved one's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.
All the staff at the care home were very kind and thoughtful regarding anything to do with my dad and his care. They showed respect to him and encouraged him to continue to do what he could for himself. They were extremely helpful when we moved some of his personal possessions up to the care home and they made his time with them as good as it could have been. When my dad passed away, some of the staff attended his funeral which was very much appreciated.
Thank you so much for your heartfelt and thoughtful review of Nightingale Hall. We are so sorry to hear about the loss of your dad but are very glad to hear that your father experienced such personalised care and attention during his time with us. We deeply value your appreciation for our staff and...
I would certainly recomend Nightingale Hall. The manager has a fab team of caring staff from the top to the bottom. There was always a cup of tea offered while visiting and the food always smelt fresh and appetising. The staff were always proffesional and had a warm, happy approach. They also had an entertainment programe for anyone who wanted to attend. Staff there came across very proffesional.
Thank you so much for your recommendation of our home! Our staff pride themselves on offering the highest possible level of care, so it's fantastic to hear that this has led to you and your loved ones having such a positive experience at Nightingale Hall. We'll make sure to pass your kind words onto the rest of the team at Nightingale Hall.
He had a very good time, he enjoyed the various activities and definitely enjoyed the food.
His room was clean and well equipped.
We will certainly be returning.
Many thanks to all the caring staff.
Thank you for taking the time to leave such a positive review of your father's experience at Nightingale Hall. We're so pleased that your father enjoyed his week of respite care, and that he felt settled and comfortable. We will make sure to pass your kind words onto the rest of the team at...
A few staff members stand out when dealing with my mother and I will always be grateful to those staff for making mums stay at Nightingale as good as could be wished for.
We consider ourselves as a family lucky to have been able to get mum into such a fantastic care home.
Having the welfare pony and dogs into the home was a high point for mum. The activity sessions were brilliant in getting people involved.
The singers and music always a bonus.
This was worth paying the costs each four weeks.
What a wonderful review! We're so pleased to hear your mother has had such a positive experience at Nightingale Hall and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust...
My husband was given great care whilst in NH. He was treated with dignity and respect. The support also shown to me and his family was wonderful.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your husband's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.
I moved my mother to live at Nightingale Hall in 2024. I was very impressed on my first visit and that didn't change in the time she lived there. The care and communication were first class. She had fun whilst living there and was happy. When it was her time to leave us, the staff were with her round the clock. Very empathetic and always professional. A lovely place to visit and I will be popping in again.
Thank you so much for your heartfelt and thoughtful review of Nightingale Hall. We are so sorry to hear about the loss of your mum but are very glad to hear that your mother experienced such personalised care and attention during her time with us. We deeply value your appreciation for our staff and...
I cannot praise the staff at Nightingale Hall enough for their care and compassion looking after my Mother (and me) from the very first to the very last day. The management were so understanding of our situation, the care staff treated us with the utmost respect and the cleaning staff went above and beyond to make my Mothers stay as comfortable as possible. There were joyful and hilarious times with all members of staff but respect shown was second to none. Thank you all.
Thank you for your kind words! We're so pleased to hear that you had a positive experience at Nightingale Hall - thank you for trusting us with your mum's care. Our staff pride themselves on delivering first-class care, and we will make sure that your heartfelt review is passed onto the wonderful team at Nightingale Hall.
It was wonderful to see her so contented and well looked after- the staff genuinely cared so well. My mum got lots of hugs and smiles and attention; she was well and truly cared for to an exemplary standard.
All the staff also looked after me and my daughter and family so well too. Nothing was too much trouble.
My mum engaged enthusiastically in lots of activities when she wanted to flower arranging and bingo were here favorites, and she enjoyed an excursion in the mini bus to the local chocolate factory. Sometimes, she'd be tired and just have time in bed if she wanted to.
My mum's end-of-life care was amazing. As an NHS worker myself with involvement in palliative care, I found they were faultless and caring and thought of everything for Mum and us.
I absolutely recommend this home for your loved ones.
While mum was in Nightingale Hall, we could relax and know that she would be contented and well cared for. Thank you.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.
Staff looked after my dad whilst Mum was in hospital. He was very settled and comfortable, could not fault any aspects of his care. Thank you to all the staff at this difficult time, you were amazing.
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Nightingale Hall.
My mum arrived in Nightingale Hall in July 2022. She settled well and I was happy with her care. The staff are caring and I did not have any complaints regarding her care. She died on 08/10/2024.
Thank you so much for taking the time to share your lovely review of Nightingale Hall. We're thrilled to hear that your mum settled in well and that Nightingale Hall was able to provide a high level of care to her. We'll be sure to pass your kind words on to the rest of the team. We're very sorry for the loss of your mum and hope you both took some comfort in her time with us at Nightingale Hall.
My mother-in-law was admitted as a full-time resident in 2023. Nightingale became her home and she loved all the staff that cared for her. Unfortunately, due to circumstances we had to move her and hope she is as happy at her new home as she was here. We were very sad to have to move her after a year here.
Thank you for sharing your heartfelt feedback about your mother-in-law's time at Nightingale. We are truly grateful to have had the opportunity to care for her and are glad to hear she loved the staff and felt at home with us. We sincerely hope she finds happiness and comfort in her new surroundings. We'll ensure that these kind words are passed on to the team at Nightingale Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale Hall.
There are no upcoming events for Nightingale Hall.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Nightingale Hall.
Meet the Team (2)

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.
Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.
Qualifications include:NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.
Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.
Frequently Asked Questions about Nightingale Hall
What types of Care is Nightingale Hall registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Nightingale Hall have?
There are 36 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Nightingale Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Nightingale Hall to the centre of Richmond?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
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