






Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Nightingale Hall, they recognise the...
Care Provided by Nightingale Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Nightingale Hall for full pricing details and T&Cs.
Contact Nightingale Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Sonia Metcalfe (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Nightingale Hall Reviews (71)
Nightingale Hall has a Review Score of 9.8 (9.839) out of 10, based on 21 reviews in the last 2 years.
Over all time Nightingale Hall has 71 reviews.
My mum has very much enjoyed her three and a half years here, especially the company of the others, the activities and the entertainment acts. The staff are really friendly and helpful. Always nice to see a cheery face, even if it is behind a mask. I do feel that communications both with staff and visitors could be improved. I have been told different things on a number of occasions. There has been no official information about the relaxation of rules recently. Not answering the doorbell is another issue. There are easily rectifiable issues, and I wouldn't hesitate in recommending this home to anyone.
Janet, we are so happy to hear that you and your mum are and have been happy with us all those years! Thank you for your feedback; we will take all those notes and bring them up with the rest of the team. If there is ever anything you need or want to communicate to us, please do not hesitate to get in touch!
My son and myself have been very impressed by the standard of accommodation at the care home. The staff are extremely dedicated and nothing is too much trouble. The various facilities are far more than would be expected.
Thank you for this overwhelmingly positive feedback - we will pass on your lovely message to the rest of the team!
On the many occasions that we visited mum over the next year in the pod due to Covid, we found that she was usually wearing somebody else’s spectacles, shoes, and clothes. We told the staff, and the usual reply was I never dressed her today. We took her many pairs of new socks during the time she was there but never seemed to be wearing any on checking there was no sign of them.
In April this year, we were called and told that mum had fallen and was being taken to hospital with a suspected broken hip. She was operated on the next day. During visits, the bell for assistance rings and goes unanswered. Strong urine smell.
Hi Peter, we're sorry to see this negative review, and we really appreciate the feedback. We took your concerns into consideration and a full investigation was completed by our Area Manager. The process for entering and leaving the building has now been changed immediately following this and there...
My mother was diagnosed with dementia and was admitted to Nightingale Hall in Richmond in March 2017. During this time, she was cared for and supported by the staff. During the pandemic, she was kept safe. Unfortunately, Mum had to be put onto end-of-life care. We as a family were supported by the staff and Mum was given respect and dignity, which we all appreciated.
Thank you for the words - we are glad the home and staff were taking good care of your loved one and were supportive of you as a family. We are always here to help, however we can, so please do get in touch whenever there is anything we can do to help.
Throughout my dad's stay at Nightingale Hall, he has been extremely well cared for and very happy. He regularly commented on how good the food was and how well the staff looked after him, even though he was very immobile and needed lots of help. I have visited my dad every week in the visitor's pod, which was easy to arrange. It was very reassuring to know that my dad was being well looked after, including any medical needs that he had. Couldn't ask for more.
Thank you, John, it's lovely to hear that your dad's experience with us has been really positive! The team will be happy to hear that as they work so hard to make every resident happy and comfortable, so we will pass that on to them.
All the staff were fantastic. Friendly, caring and compassionate with my mother and understanding to the family at such a difficult time. The room and lounges were clean and we received a warm welcome whenever we visited. We can't fault the home or the staff at all and would recommend the home to anyone looking for a place to reside, be looked after or have support for a loved one. Thank you for all you did for our mum!
Thank you so much for your lovely review - we are so glad your mother enjoyed her time with us at Nightingale Hall. Your kind words will be passed on to the rest of the team.
Both mum and dad are nowhere and both have been extremely well cared for by the staff. Mum is getting involved in all of the activities and to hear she had been on a day trip when she has been virtually housebound for several years is amazing! Dad sadly is not too well and the staff have gone beyond my expectations. The GP call-outs and referrals for physio and speech therapy, pain management, bed care and diet welfare are all done within hours and before I asked. All done to ensure dad's progression back to health or to keep him comfortable. Visit requirements are clear and well managed and whilst dad cannot be at home at this time I am so pleased he is in a place that is genuinely showing great care and attention to his needs physically and mentally. Living a distance away, phone calls are never a bother and the staff keep me updated with regular calls from them as well. Exceptionally reassuring and couldn’t ask for more.
1) Whilst the experience of the pre-admission assessment was positive; there was a gap between what they say they ordinarily provide and what is actually provided during Covid times and it would have been more honest to say this.
2) Provide rationale and guidance around when and how restrictions around Covid-19 will be lifted. Whilst it prides itself on no Covid-19 cases, there is a massive cost to this. They would do well to embrace the 1948 WHO Definition of Health which includes, not just the absence of disease.
3) Providing no fresh flowers in the room is not acceptable, it's mean.
Although very delayed, I did feel the need to complete this review form. I have brought my elderly mum to visit her older sister a number of times in the past. We have always been treated with respect and welcomed like long lost family (staff we have never met before recognising mum as a sibling on familial resemblance alone)! It is a lovely home from home and I have rarely visited a home that is as well-staffed, not just in numbers but also in the caring and obvious training that the staff have which is sometimes lacking elsewhere. The choices of sitting areas make visiting a very homely experience and not frightening as some can feel when unaccustomed to visiting care home settings - although social distancing and the measure that have had to be put in place will restrict such types of visits for some time to come but the garden pod is a step in the right direction. The acceptance of familiar pets (and a lamb once) to visit is also welcomed which is lovely to see.
Thank you so much for your lovely review of Nightingale Hall! I will pass your comments onto the team.
The visit was good. We used the pod in the courtyard, which is an excellent way of keeping everybody safe. My mother seemed happy and in good spirits. She was very relaxed in the company of her carer.
Thank you for the kind words about Nightingale Hall, I will pass your comments onto the team.
My Mum has been in Nightingale Hall for over four years. Although she has dementia, she is settled, happy, and content. Throughout the COVID crisis, the staff and management have been amazing, keeping me and the family informed and more important keeping Mum safe, healthy, and happy. All the staff really do care about their residents and deserve full credit for their dedication. The pod is a recent innovation and has made such a difference to us all. Although I still can't give her a hug, we can see each other, chat and sing together, and most vital, we can all stay safe from COVID. Thank you Nightingale Hall.
Thank you for the kind words about Nightingale Hall, I will pass your comments on to the team.
My mum has lived at Nightingale for the last three and a half years. I know from personal experience how well she is looked after by the staff. I ask her often how she is, and is she happy, her answer is; I am content. Thank you, Nightingale, for looking after our Mum.
Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.
Never seen care like it. Above and beyond springs to mind. The lifestyle coordinator and the activities are second to none. The whole staff come together to make an amazing place. The precautions they have in place are second to none.
Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.
Superb home, there actions and procedures in place before and during lockdown were exceptional. The care and professionalism shine through. The activities are varied and very well organised. The pod is superb for seeing your relatives during this ‘new normal’. Great home in a great setting with dedicated staff to match. Can’t recommend them enough.
Thank you so much for your lovely words about Nightingale Hall. I will pass your comments onto the team.
My Mum is a resident at Nightingale Hall. Before the lockdown, the care and compassion and kindness shown towards my Mum from every single member of staff has been amazing. During lockdown nobody has been able to see their loved ones living in Care/ Nursing Homes and it has been so hard not being able to see my Mum but I have had updates about how Mum is, I have been told what they are doing to stimulate the residents and to make them feel included, they have encouraged my Mum to sit with the other residents whilst they have a sing-song or a cheese and wine tasting session, anything that makes the residents smile. For the first time, I saw my Mum yesterday in a Pod that has been provided by Wellburn. It was lovely being able to see Mum even if I couldn't hug her. Nightingale staff are fantastic, professional and give me total peace of mind as I know Mum is being looked after by such a wonderful team of people. They are the best.
Nightingale Hall gave our mum back some control over her life and helped make her last three years comfortable, safe and - to some extent - happy. Mum had dementia and, though fiercely independent, was in need of care. They helped do things that she couldn't do, but supported her and encouraged her to make decisions where she could. They did it all with good humour, patience and attentiveness.
Thank you for your review of Nightingale Hall. I will pass your comments onto the team.
My father has stayed at Nightingale Hall on two occasions for respite (most recently June 2020). The management has always been accommodating and made the process easy and seamless. The staff are fantastic and have proper personal relationships with the residents. My dad loved the team there and always said how lovely everybody was. They took dad in even during Covid - a simple easy process of a negative test and short isolation (never really isolated as the staff always popped in to see him for a chat or activity). Visiting was possible in the garden or courtyard, and the online booking to have a video call, telephone call or book a visit was fantastic. Its the kind of place I would want to stay if I needed to go in to care and that means a lot when you're considering care for a loved one. Great team and place.
Thank you so much for your review of Nightingale Hall! I will pass your lovely comments onto the team.
My mother received amazing care throughout her two years at Nightingale Hall. The staff were well trained, compassionate and always professional. The home had a friendly and welcoming atmosphere. Her autonomy was always respected and care was responsive to her changing needs throughout her stay in the home. As a family, we all feel fortunate to have found such a caring home for our mother.
My mother is not the easiest dementia patient but the staff have been excellent. They have the patience, are friendly and so nice. The home is clean and she is well looked after. I am very happy with the home and the care my mother has and continues to receive.
The staff are all caring and the communication from the home, whenever there has been a problem, has been superb. This is a wonderful establishment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale Hall.
There are no upcoming events for Nightingale Hall.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Nightingale Hall.
Meet the Team (2)

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.
Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.
Qualifications include:NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.
Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.
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