Nightingale Hall

My mum has very much enjoyed her three and a half years here, especially the company of the others, the activities and the entertainment acts. The staff are really friendly and helpful. Always nice to see a cheery face, even if it is behind a mask. I do feel that communications both with staff and visitors could be improved. I have been told different things on a number of occasions. There has been no official information about the relaxation of rules recently. Not answering the doorbell is another issue. There are easily rectifiable issues, and I wouldn't hesitate in recommending this home to anyone.

My son and myself have been very impressed by the standard of accommodation at the care home. The staff are extremely dedicated and nothing is too much trouble. The various facilities are far more than would be expected.

In April this year, we were called and told that mum had fallen and was being taken to hospital with a suspected broken hip. She was operated on the next day. During visits, the bell for assistance rings and goes unanswered. Strong urine smell.

My mother was diagnosed with dementia and was admitted to Nightingale Hall in Richmond in March 2017. During this time, she was cared for and supported by the staff. During the pandemic, she was kept safe. Unfortunately, Mum had to be put onto end-of-life care. We as a family were supported by the staff and Mum was given respect and dignity, which we all appreciated.

Throughout my dad's stay at Nightingale Hall, he has been extremely well cared for and very happy. He regularly commented on how good the food was and how well the staff looked after him, even though he was very immobile and needed lots of help. I have visited my dad every week in the visitor's pod, which was easy to arrange. It was very reassuring to know that my dad was being well looked after, including any medical needs that he had. Couldn't ask for more.

All the staff were fantastic. Friendly, caring and compassionate with my mother and understanding to the family at such a difficult time. The room and lounges were clean and we received a warm welcome whenever we visited. We can't fault the home or the staff at all and would recommend the home to anyone looking for a place to reside, be looked after or have support for a loved one. Thank you for all you did for our mum!

Both mum and dad are nowhere and both have been extremely well cared for by the staff. Mum is getting involved in all of the activities and to hear she had been on a day trip when she has been virtually housebound for several years is amazing! Dad sadly is not too well and the staff have gone beyond my expectations. The GP call-outs and referrals for physio and speech therapy, pain management, bed care and diet welfare are all done within hours and before I asked. All done to ensure dad's progression back to health or to keep him comfortable. Visit requirements are clear and well managed and whilst dad cannot be at home at this time I am so pleased he is in a place that is genuinely showing great care and attention to his needs physically and mentally. Living a distance away, phone calls are never a bother and the staff keep me updated with regular calls from them as well. Exceptionally reassuring and couldn’t ask for more.

3) Providing no fresh flowers in the room is not acceptable, it's mean.

Although very delayed, I did feel the need to complete this review form. I have brought my elderly mum to visit her older sister a number of times in the past. We have always been treated with respect and welcomed like long lost family (staff we have never met before recognising mum as a sibling on familial resemblance alone)! It is a lovely home from home and I have rarely visited a home that is as well-staffed, not just in numbers but also in the caring and obvious training that the staff have which is sometimes lacking elsewhere. The choices of sitting areas make visiting a very homely experience and not frightening as some can feel when unaccustomed to visiting care home settings - although social distancing and the measure that have had to be put in place will restrict such types of visits for some time to come but the garden pod is a step in the right direction. The acceptance of familiar pets (and a lamb once) to visit is also welcomed which is lovely to see.

The visit was good. We used the pod in the courtyard, which is an excellent way of keeping everybody safe. My mother seemed happy and in good spirits. She was very relaxed in the company of her carer.

My Mum has been in Nightingale Hall for over four years. Although she has dementia, she is settled, happy, and content. Throughout the COVID crisis, the staff and management have been amazing, keeping me and the family informed and more important keeping Mum safe, healthy, and happy. All the staff really do care about their residents and deserve full credit for their dedication. The pod is a recent innovation and has made such a difference to us all. Although I still can't give her a hug, we can see each other, chat and sing together, and most vital, we can all stay safe from COVID. Thank you Nightingale Hall.

My mum has lived at Nightingale for the last three and a half years. I know from personal experience how well she is looked after by the staff. I ask her often how she is, and is she happy, her answer is; I am content. Thank you, Nightingale, for looking after our Mum.

Never seen care like it. Above and beyond springs to mind. The lifestyle coordinator and the activities are second to none. The whole staff come together to make an amazing place. The precautions they have in place are second to none.

Superb home, there actions and procedures in place before and during lockdown were exceptional. The care and professionalism shine through. The activities are varied and very well organised. The pod is superb for seeing your relatives during this ‘new normal’. Great home in a great setting with dedicated staff to match. Can’t recommend them enough.

My Mum is a resident at Nightingale Hall. Before the lockdown, the care and compassion and kindness shown towards my Mum from every single member of staff has been amazing. During lockdown nobody has been able to see their loved ones living in Care/ Nursing Homes and it has been so hard not being able to see my Mum but I have had updates about how Mum is, I have been told what they are doing to stimulate the residents and to make them feel included, they have encouraged my Mum to sit with the other residents whilst they have a sing-song or a cheese and wine tasting session, anything that makes the residents smile. For the first time, I saw my Mum yesterday in a Pod that has been provided by Wellburn. It was lovely being able to see Mum even if I couldn't hug her. Nightingale staff are fantastic, professional and give me total peace of mind as I know Mum is being looked after by such a wonderful team of people. They are the best.

Nightingale Hall gave our mum back some control over her life and helped make her last three years comfortable, safe and - to some extent - happy. Mum had dementia and, though fiercely independent, was in need of care. They helped do things that she couldn't do, but supported her and encouraged her to make decisions where she could. They did it all with good humour, patience and attentiveness.

My father has stayed at Nightingale Hall on two occasions for respite (most recently June 2020). The management has always been accommodating and made the process easy and seamless. The staff are fantastic and have proper personal relationships with the residents. My dad loved the team there and always said how lovely everybody was. They took dad in even during Covid - a simple easy process of a negative test and short isolation (never really isolated as the staff always popped in to see him for a chat or activity). Visiting was possible in the garden or courtyard, and the online booking to have a video call, telephone call or book a visit was fantastic. Its the kind of place I would want to stay if I needed to go in to care and that means a lot when you're considering care for a loved one. Great team and place.

My mother received amazing care throughout her two years at Nightingale Hall. The staff were well trained, compassionate and always professional. The home had a friendly and welcoming atmosphere. Her autonomy was always respected and care was responsive to her changing needs throughout her stay in the home. As a family, we all feel fortunate to have found such a caring home for our mother.

My mother is not the easiest dementia patient but the staff have been excellent. They have the patience, are friendly and so nice. The home is clean and she is well looked after. I am very happy with the home and the care my mother has and continues to receive.

The staff are all caring and the communication from the home, whenever there has been a problem, has been superb. This is a wonderful establishment.