Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB
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9.9 66 Reviews
  • Nightingale Hall, Richmond
Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.
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Care Provided by Nightingale Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Metcalfe (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Nightingale Hall welcomes visitors of their residents to the home and aim to be as flexible as possible to the benefit of the resident. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.

Parking

  • Nightingale Hall has a small car park directly outside of the home.

Nightingale Hall Reviews (66)

9.9

Nightingale Hall has a Review Score of 9.9 (9.853) out of 10, based on 24 reviews in the last 2 years.
Over all time Nightingale Hall has 66 reviews.

Overall Experience
  • 57
  • 5
  • 3
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  • 1
Date Published
  • 66
  • 9
  • 13
  • 24
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Reviewer Connection to Nightingale Hall
  • 35
  • 14
  • 5
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  • 3
  • 2
  • 1
  • 1
  • 1
Total of 66, showing 41-60
Review from David H (Son of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were fantastic. Friendly, caring and compassionate with my mother and understanding to the family at such a difficult time. The room and lounges were clean and we received a warm welcome whenever we visited. We can't fault the home or the staff at all and would recommend the home to anyone
looking for a place to reside, be looked after or have support for a loved one. Thank you for all you did for our mum!
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for your lovely review - we are so glad your mother enjoyed her time with us at Nightingale Hall. Your kind words will be passed on to the rest of the team.

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Review from Donna J (Daughter of Resident) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both mum and dad are nowhere and both have been extremely well cared for by the staff. Mum is getting involved in all of the activities and to hear she had been on a day trip when she has been virtually housebound for several years is amazing! Dad sadly is not too well and the staff have gone beyond
my expectations. The GP call-outs and referrals for physio and speech therapy, pain management, bed care and diet welfare are all done within hours and before I asked. All done to ensure dad's progression back to health or to keep him comfortable. Visit requirements are clear and well managed and whilst dad cannot be at home at this time I am so pleased he is in a place that is genuinely showing great care and attention to his needs physically and mentally. Living a distance away, phone calls are never a bother and the staff keep me updated with regular calls from them as well. Exceptionally reassuring and couldn’t ask for more.
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Review from J L (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
My first experience of the home in terms of the admission process was positive. There are a number of things which I think they do really well with and a number of things which annoy me. The things they do well is; when the right person finds out about a concern or complaint they respond to it quickly.
The aspects which they would need to improve on are as follows:
1) Whilst the experience of the pre-admission assessment was positive; there was a gap between what they say they ordinarily provide and what is actually provided during Covid times and it would have been more honest to say this.
2) Provide rationale and guidance around when and how restrictions around Covid-19 will be lifted. Whilst it prides itself on no Covid-19 cases, there is a massive cost to this. They would do well to embrace the 1948 WHO Definition of Health which includes, not just the absence of disease.
3) Providing no fresh flowers in the room is not acceptable, it's mean.
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Review from E J (Niece of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although very delayed, I did feel the need to complete this review form. I have brought my elderly mum to visit her older sister a number of times in the past. We have always been treated with respect and welcomed like long lost family (staff we have never met before recognising mum as a sibling
on familial resemblance alone)! It is a lovely home from home and I have rarely visited a home that is as well-staffed, not just in numbers but also in the caring and obvious training that the staff have which is sometimes lacking elsewhere. The choices of sitting areas make visiting a very homely experience and not frightening as some can feel when unaccustomed to visiting care home settings - although social distancing and the measure that have had to be put in place will restrict such types of visits for some time to come but the garden pod is a step in the right direction. The acceptance of familiar pets (and a lamb once) to visit is also welcomed which is lovely to see.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall! I will pass your comments onto the team.

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Review from J H (Daughter of Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visit was good. We used the pod in the courtyard, which is an excellent way of keeping everybody safe. My mother seemed happy and in good spirits. She was very relaxed in the company of her carer.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for the kind words about Nightingale Hall, I will pass your comments onto the team.

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Review from Carolyn G (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in Nightingale Hall for over four years. Although she has dementia, she is settled, happy, and content. Throughout the COVID crisis, the staff and management have been amazing, keeping me and the family informed and more important keeping Mum safe, healthy, and happy. All the staff really
do care about their residents and deserve full credit for their dedication. The pod is a recent innovation and has made such a difference to us all. Although I still can't give her a hug, we can see each other, chat and sing together, and most vital, we can all stay safe from COVID. Thank you Nightingale Hall.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for the kind words about Nightingale Hall, I will pass your comments on to the team.

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Review from A C (Son of Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Nightingale for the last three and a half years. I know from personal experience how well she is looked after by the staff. I ask her often how she is, and is she happy, her answer is; I am content. Thank you, Nightingale, for looking after our Mum.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.

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Review from Mark L (Friend of Resident) published on 24 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Never seen care like it. Above and beyond springs to mind. The lifestyle coordinator and the activities are second to none. The whole staff come together to make an amazing place. The precautions they have in place are second to none.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your lovely review of Nightingale Hall. I will pass your comments onto the team.

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Review from Tony (Friend of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb home, there actions and procedures in place before and during lockdown were exceptional. The care and professionalism shine through. The activities are varied and very well organised. The pod is superb for seeing your relatives during this ‘new normal’. Great home in a great setting with dedicated
staff to match. Can’t recommend them enough.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your lovely words about Nightingale Hall. I will pass your comments onto the team.

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Review from Pauline K (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is a resident at Nightingale Hall. Before the lockdown, the care and compassion and kindness shown towards my Mum from every single member of staff has been amazing. During lockdown nobody has been able to see their loved ones living in Care/ Nursing Homes and it has been so hard not being able
to see my Mum but I have had updates about how Mum is, I have been told what they are doing to stimulate the residents and to make them feel included, they have encouraged my Mum to sit with the other residents whilst they have a sing-song or a cheese and wine tasting session, anything that makes the residents smile. For the first time, I saw my Mum yesterday in a Pod that has been provided by Wellburn. It was lovely being able to see Mum even if I couldn't hug her. Nightingale staff are fantastic, professional and give me total peace of mind as I know Mum is being looked after by such a wonderful team of people. They are the best.
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Review from Jane J (Daughter of Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingale Hall gave our mum back some control over her life and helped make her last three years comfortable, safe and - to some extent - happy. Mum had dementia and, though fiercely independent, was in need of care. They helped do things that she couldn't do, but supported her and encouraged her
to make decisions where she could. They did it all with good humour, patience and attentiveness.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you for your review of Nightingale Hall. I will pass your comments onto the team.

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Review from Jenny R (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has stayed at Nightingale Hall on two occasions for respite (most recently June 2020). The management has always been accommodating and made the process easy and seamless. The staff are fantastic and have proper personal relationships with the residents. My dad loved the team there and always
said how lovely everybody was. They took dad in even during Covid - a simple easy process of a negative test and short isolation (never really isolated as the staff always popped in to see him for a chat or activity). Visiting was possible in the garden or courtyard, and the online booking to have a video call, telephone call or book a visit was fantastic. Its the kind of place I would want to stay if I needed to go in to care and that means a lot when you're considering care for a loved one. Great team and place.
Reply from Charlotte Frankland, Marketing Executive at Nightingale Hall

Thank you so much for your review of Nightingale Hall! I will pass your lovely comments onto the team.

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Review from S W (Daughter of Resident) published on 7 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received amazing care throughout her two years at Nightingale Hall. The staff were well trained, compassionate and always professional. The home had a friendly and welcoming atmosphere. Her autonomy was always respected and care was responsive to her changing needs throughout her stay in the
home. As a family, we all feel fortunate to have found such a caring home for our mother.
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Review from L R (Daughter of Resident) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is not the easiest dementia patient but the staff have been excellent. They have the patience, are friendly and so nice. The home is clean and she is well looked after. I am very happy with the home and the care my mother has and continues to receive.
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Review from Keith M (Son of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Nightingale Hall since May 2017 and this has changed her life. Her illness has continued to develop but she is in a safe/secure caring environment.
The staff are all caring and the communication from the home, whenever there has been a problem, has been superb. This is a wonderful
establishment.
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Review from Jean G (Resident) assisted by family/friend published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and kindness of all staff.
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Review from Eric B (Husband of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and show amazing patience with those in their care. Management is good, with any requests from myself dealt with promptly.
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Review from L B (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother receives from everyone at Nightingale Hall. Everyone is very friendly and caring. Mother is well cared for, safe and happy.
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Review from Maud M (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy living at Nightingale Hall, the best decision I made. The staff are excellent, caring people. My family are happy that I am well looked after.
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Review from Sandra B (Wife of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been here over twelve months and he is very happy. The staff have been excellent plus management, kitchen staff and domestic do a marvellous job. Could not wish for better.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Nightingale Hall is calculated as follows: ( (247 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nightingale Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Sonia

Sonia Metcalf

Job Title: Home Manager Joined: 2014

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.


Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.


Qualifications include:
NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye

Kaye Banks

Job Title: Deputy Manager Joined: 2014

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.


Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale Hall to verify any information. View our terms and conditions. Nightingale Hall has an Enhanced Service - more info.