






Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.
At Nightingale Hall, they recognise the...
Care Provided by Nightingale Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Nightingale Hall for full pricing details and T&Cs.
Contact Nightingale Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Sonia Metcalfe (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Nightingale Hall Reviews (71)
Nightingale Hall has a Review Score of 9.8 (9.839) out of 10, based on 21 reviews in the last 2 years.
Over all time Nightingale Hall has 71 reviews.
A very good relationship with the residents.
Thank you for providing feedback, we love to hear positive feedback regarding our staff with residents!
My wife spent two weeks at Nightingale Hall to give me some respite (she has Alzheimer's). She has become quite introverted over the last two years and so did not get involved with other residents even though the staff did their best to encourage her, so I can't comment on the activities. The whole atmosphere at the home gave me confidence that my wife would be well looked after and cared for. This proved to be the case and I will quite happily leave her there in the future.
Thank you for sharing your experience at Nightingale Hall. We understand how important it is for families to feel confident in the care their loved ones receive, especially in challenging circumstances like Alzheimer's. We're glad to hear that you felt assured about your wife's care and that our...
Mum was very happy living at Nightingale Hall and loved all the staff who were equally loving and kind towards her. She was treated as an individual, with great care, consideration and respect. I cannot praise the staff highly enough, so obviously always extremely busy but who always made the time to be helpful and friendly. They were skilled and thorough, Mum's room was kept clean, the laundry was well taken care of, the food was good and there was an amazing range of activities. I could praise so many more aspects but hopefully, this short review expresses the extremely high opinion I hold. Thank you so much to everyone at Nightingale Hall.
Thank you so much for your heartfelt review! We are thrilled to hear that your mum felt so happy and well cared for at Nightingale Hall. Our staff take great pride in treating each resident with the individual attention and respect they deserve, and it's wonderful to know that their dedication made...
My mother was admitted to Nightingale Hall following a fall initially as a respite resident. She is now permanent after just four weeks of exceptional care. Nightingale is clean, bright and welcoming with good food and excellent staff. The staff all know where my mother is, what mood she is in and how she has been doing. They are unfailingly jolly and caring. What more could you wish for?
We are absolutely thrilled to hear that your mother has decided to make Nightingale Hall her permanent home after just four weeks of exceptional care! We are grateful for your kind words about our facilities, food, and most importantly, our staff. It's wonderful to know that they have made a...
Nightingale Hall staff gave Dad the best care possible and this includes every member of staff. They treated him with respect and dignity, and he spoke very highly of all the staff. They helped him enjoy the last years of his life. He was taken out into the garden if weather permitted and encouraged to join in with activities. We, as a family, cannot thank everyone enough at Nightingale Hall for the care he received.
We are deeply grateful for the exceptional care and compassion shown to your dad at Nightingale Hall. It's clear that our staff went above and beyond to ensure Dad's comfort and well-being, and we're thrilled to hear that he was treated with respect and dignity. We're proud to have played a part in...
All the staff at Nightingale loved my mum. Mum had a happy three years up until her death on the 24th of January 2024. The staff were amazing. I have nothing but gratitude for their love and careful stop she was really happy for her entire stay and felt like she was 'at home' or 'on a cruise'!
Thank you so much for taking the time to share your wonderful review about your mother's experience at Nightingale. We are thrilled to hear that she felt happy and loved during her stay with us and that our staff were able to provide her with the care and comfort she needed. We are especially...
We could not wish for better care for Mum.
Thank you so much for your lovely review of Nightingale Hall!
Nightingale Hall provides a safe and clean environment for my mother to live and is everything I expect it to be. Clean, safe and caring with attentive staff and management.
Thank you so much for your lovely review of Nightingale Hall. We are so pleased to hear that your mother feels safe and well cared for with us! Your kind words mean a lot, and we will pass them on to the rest of the team at Nightingale Hall.
My wife was placed in Nightingale Hall at Richmond, I was worried after visiting other homes that were very off-putting, when I arrived it was a pleasant shock my wife was in a five star hotel, I told the staff my name and everyone knew who I was. My wife's condition made for extra work, this was met by staff, sadly we lost our daughter to cancer, the care and compassion we got was very good, I was allowed to stay day and nights in my wife's final days. After all my doubts of care homes, I am proud my wife passed in comfort, sadly I am going to miss the friendship of the staff.
Thank you so much for sharing your experience with us at Nightingale Hall. We are deeply sorry for your loss and grateful that we could provide comfort during such a difficult time. Your kind words about our staff and the care your wife received mean a lot to us and we will make sure to pass this on to the rest of the team at Nightingale.
To date, the overall service has been very good.
Thank you for your positive feedback! We're pleased to hear that you've had a good experience with us so far.
My father was cared for with respect, compassion and love. As he reached the end of his life, his comfort and peace were the priorities, as were mine. I have learned a lot about the end of life from the staff and have experienced that, although the final goodbye is sad, it is natural and can still be joyous. At Nightingale Hall, we were shown that it is possible to smile through our tears.
Thank you so much for taking the time to share your heartfelt review about your father's care at Nightingale Hall. We are deeply honoured to have been a part of his journey and are grateful for your kind words. It is heartening to know that we were able to show you that it is possible to find...
My mother lived happily at Nightingale for the last eight years. During that time she's received the best care we could have wished for. Sadly, Mum passed away peacefully recently but the family would like to thank all the staff, past and present for their care and support.
Thank you for your lovely review of our Nightingale Hall home. We are so pleased your mother enjoyed the time she spent with us and please accept our deepest sympathies to you and your family during this time. We will make sure to pass on your kind words to the rest of the staff at Nightingale.
As my dad would say 'It's like a 5-star hotel'. He loved the carers, who would sing his favourite songs that he played. My dad felt safe, comfortable and happy, which is more than money can buy. Thank you for taking such good care of my dad until the very end.
The care my father has had since arriving has been 100% first-class. The nurses, carers and caterers all show great respect to my dad, they can't do enough for him. As in many cases, I have never had a parent go into a home before and all the staff have made Dad's and my own transition easier. The cleanliness of his room and the entire home is spotless.
Thank you for your lovely 5-star review of our Nightingale Hall home. It's great to hear your father is settled and enjoying his time with us and we are so pleased you are also happy with the level of care he is receiving as this is, of course, a top priority for us. We will make sure to pass on your kind words to the rest of the team at Nightingale Hall.
My mother was transferred to Nightingale Hall from another home and we instantly found a difference in standards. It was as if she had moved to the top of the league. The standards are high at Nightingale, the staff are lovely but also very professional. From the moment we were shown around, the feeling was all the boxes had been ticked. The manager was brilliant and again very professional. My mum settled very well and her health has now improved as well. We are very pleased with the situation all around.
Hi Terry, thank you so much for your lovely review of our Nightingale Hall home. We are so pleased your mother is now settled and happy and we will make sure to pass on your kind words to the rest of the team at Nightingale.
Big thanks to all staff, as everyone who has been involved in my sister's care have been wonderful with her and myself. Real genuine care. They kept in touch with myself and the hospital for updates when she was in there recently due to a fall and have really tried hard to keep her comfortable on her return. They couldn't do more.
Hi Sandra, thank you so much for your lovely review of our Nightingale Hall home. We are so glad you are happy with the care your sister has received! I will make sure to pass on your kind words to the rest of the team at Nightingale Hall.
I came here because I wasn't safe at home. Lovely room and lovely staff caring for me. No complaints at all. Thank you all.
We are glad you feel safe with us here at Nightingale Hall, Maureen! The staff will be touched to know you love the room and the care you receive, we will pass your message on to the rest of the team!
My dad came to live at Nightingale Hall due to failing health and was very upset the first evening, the care staff were brilliant with him. He settled so quickly after that and loved to have a joke with the staff. He really enjoyed his time there and he especially loved the food.
We are so glad to hear your dad has not only been feeling better, but also happier with us at Nightingale! This means a lot to our staff who work so hard to make residents smile and feel better, so it's wonderful to hear those kind words.
Nightingale Hall Care Home is a suberbly run home, staffed by caring, loving staff. I count my mother as very lucky to be a resident there, and I know that she feels cared for, loved and very safe. The food is lovely and very plentiful with lots of treats from gin and tonic to cake. I would not want my mother to be anywhere else.
Thank you so much for the wonderful review; it's lovely to hear your mother feels lucky to be with us, as we feel lucky to have her! The rest of our team will appreciate your kind words so much; we will pass on your message to them!
Always have time for my mother, although not this year, when the transmitter was down a member os staff gave her access to her streaming account so she could watch TV. If I'm visiting when the trolley comes round. I'm always offered a tea or coffee.
My mother's room is always very clean.
We are so happy to hear that you and your mum are happy with Nightingale's high standards and service - our staff work incredibly hard to make sure each and every resident feels happy and at home, so we will pass on your lovely message to the rest of the team!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale Hall.
There are no upcoming events for Nightingale Hall.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Nightingale Hall.
Meet the Team (2)

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.
Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.
Qualifications include:NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.
Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.
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