Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB
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9.9 66 Reviews
  • Nightingale Hall, Richmond
Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.
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Care Provided by Nightingale Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Metcalfe (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Nightingale Hall welcomes visitors of their residents to the home and aim to be as flexible as possible to the benefit of the resident. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.

Parking

  • Nightingale Hall has a small car park directly outside of the home.

Nightingale Hall Reviews (66)

9.9

Nightingale Hall has a Review Score of 9.9 (9.853) out of 10, based on 24 reviews in the last 2 years.
Over all time Nightingale Hall has 66 reviews.

Overall Experience
  • 57
  • 5
  • 3
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  • 1
Date Published
  • 66
  • 9
  • 13
  • 24
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Reviewer Connection to Nightingale Hall
  • 35
  • 14
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 66, showing 21-40
Review from C H (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Nightingale loved my mum. Mum had a happy three years up until her death on the 24th of January 2024. The staff were amazing. I have nothing but gratitude for their love and careful stop she was really happy for her entire stay and felt like she was 'at home' or 'on a cruise'!
Reply from Marketing, Marketing & Activities at Nightingale Hall

Thank you so much for taking the time to share your wonderful review about your mother's experience at Nightingale. We are thrilled to hear that she felt happy and loved during her stay with us and that our staff were able to provide her with the care and comfort she needed. We are especially grateful for your kind words about the love and care we showed your mother, and we are so sorry for your loss. Well, continue to strive to provide the highest level of care to all our residents. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Nightingale Hall.

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Review from Katie G (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not wish for better care for Mum.
Reply from Wellburn Care Homes, Marketing Executive at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall!

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Review from P B (Son of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nightingale Hall provides a safe and clean environment for my mother to live and is everything I expect it to be. Clean, safe and caring with attentive staff and management.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for your lovely review of Nightingale Hall. We are so pleased to hear that your mother feels safe and well cared for with us! Your kind words mean a lot, and we will pass them on to the rest of the team at Nightingale Hall.

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Review from Chris C (Husband of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was placed in Nightingale Hall at Richmond, I was worried after visiting other homes that were very off-putting, when I arrived it was a pleasant shock my wife was in a five star hotel, I told the staff my name and everyone knew who I was. My wife's condition made for extra work, this was met
by staff, sadly we lost our daughter to cancer, the care and compassion we got was very good, I was allowed to stay day and nights in my wife's final days. After all my doubts of care homes, I am proud my wife passed in comfort, sadly I am going to miss the friendship of the staff.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for sharing your experience with us at Nightingale Hall. We are deeply sorry for your loss and grateful that we could provide comfort during such a difficult time. Your kind words about our staff and the care your wife received mean a lot to us and we will make sure to pass this on to the rest of the team at Nightingale.

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Review from Gwen T (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To date, the overall service has been very good.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your positive feedback! We're pleased to hear that you've had a good experience with us so far.

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Review from S B (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was cared for with respect, compassion and love. As he reached the end of his life, his comfort and peace were the priorities, as were mine. I have learned a lot about the end of life from the staff and have experienced that, although the final goodbye is sad, it is natural and can still be
joyous. At Nightingale Hall, we were shown that it is possible to smile through our tears.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for taking the time to share your heartfelt review about your father's care at Nightingale Hall. We are deeply honoured to have been a part of his journey and are grateful for your kind words. It is heartening to know that we were able to show you that it is possible to find moments of joy even amidst sadness and we will of course, make sure to pass on your kind comments to the rest of the team at Nightingale Hall.

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Review from Catherine F (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived happily at Nightingale for the last eight years. During that time she's received the best care we could have wished for. Sadly, Mum passed away peacefully recently but the family would like to thank all the staff, past and present for their care and support.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your lovely review of our Nightingale Hall home. We are so pleased your mother enjoyed the time she spent with us and please accept our deepest sympathies to you and your family during this time. We will make sure to pass on your kind words to the rest of the staff at Nightingale.

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Review from David O (Son of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my dad would say 'It's like a 5-star hotel'. He loved the carers, who would sing his favourite songs that he played. My dad felt safe, comfortable and happy, which is more than money can buy. Thank you for taking such good care of my dad until the very end.
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Review from Jane F (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has had since arriving has been 100% first-class. The nurses, carers and caterers all show great respect to my dad, they can't do enough for him. As in many cases, I have never had a parent go into a home before and all the staff have made Dad's and my own transition easier. The cleanliness
of his room and the entire home is spotless.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for your lovely 5-star review of our Nightingale Hall home. It's great to hear your father is settled and enjoying his time with us and we are so pleased you are also happy with the level of care he is receiving as this is, of course, a top priority for us. We will make sure to pass on your kind words to the rest of the team at Nightingale Hall.

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Review from Terry T (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Nightingale Hall from another home and we instantly found a difference in standards. It was as if she had moved to the top of the league. The standards are high at Nightingale, the staff are lovely but also very professional. From the moment we were shown around, the feeling
was all the boxes had been ticked. The manager was brilliant and again very professional. My mum settled very well and her health has now improved as well. We are very pleased with the situation all around.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Terry, thank you so much for your lovely review of our Nightingale Hall home. We are so pleased your mother is now settled and happy and we will make sure to pass on your kind words to the rest of the team at Nightingale.

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Review from Sandra G (Sister of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Big thanks to all staff, as everyone who has been involved in my sister's care have been wonderful with her and myself. Real genuine care. They kept in touch with myself and the hospital for updates when she was in there recently due to a fall and have really tried hard to keep her comfortable on her
return. They couldn't do more.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Sandra, thank you so much for your lovely review of our Nightingale Hall home. We are so glad you are happy with the care your sister has received! I will make sure to pass on your kind words to the rest of the team at Nightingale Hall.

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Review from Maureen M (Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came here because I wasn't safe at home. Lovely room and lovely staff caring for me. No complaints at all. Thank you all.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are glad you feel safe with us here at Nightingale Hall, Maureen! The staff will be touched to know you love the room and the care you receive, we will pass your message on to the rest of the team!

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Review from J W (Daughter of Resident) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to live at Nightingale Hall due to failing health and was very upset the first evening, the care staff were brilliant with him. He settled so quickly after that and loved to have a joke with the staff. He really enjoyed his time there and he especially loved the food.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are so glad to hear your dad has not only been feeling better, but also happier with us at Nightingale! This means a lot to our staff who work so hard to make residents smile and feel better, so it's wonderful to hear those kind words.

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Review from W R (Son of Resident) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingale Hall Care Home is a suberbly run home, staffed by caring, loving staff. I count my mother as very lucky to be a resident there, and I know that she feels cared for, loved and very safe. The food is lovely and very plentiful with lots of treats from gin and tonic to cake. I would not want
my mother to be anywhere else.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you so much for the wonderful review; it's lovely to hear your mother feels lucky to be with us, as we feel lucky to have her! The rest of our team will appreciate your kind words so much; we will pass on your message to them!

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Review from Susan C (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are welcoming and polite.
Always have time for my mother, although not this year, when the transmitter was down a member os staff gave her access to her streaming account so she could watch TV. If I'm visiting when the trolley comes round. I'm always offered a tea or coffee.
My mother's room
is always very clean.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

We are so happy to hear that you and your mum are happy with Nightingale's high standards and service - our staff work incredibly hard to make sure each and every resident feels happy and at home, so we will pass on your lovely message to the rest of the team!

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Review from Janet B (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has very much enjoyed her three and a half years here, especially the company of the others, the activities and the entertainment acts. The staff are really friendly and helpful. Always nice to see a cheery face, even if it is behind a mask. I do feel that communications both with staff and visitors
could be improved. I have been told different things on a number of occasions. There has been no official information about the relaxation of rules recently. Not answering the doorbell is another issue. There are easily rectifiable issues, and I wouldn't hesitate in recommending this home to anyone.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Janet, we are so happy to hear that you and your mum are and have been happy with us all those years! Thank you for your feedback; we will take all those notes and bring them up with the rest of the team. If there is ever anything you need or want to communicate to us, please do not hesitate to get in touch!

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Review from T B (Husband of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son and myself have been very impressed by the standard of accommodation at the care home. The staff are extremely dedicated and nothing is too much trouble. The various facilities are far more than would be expected.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for this overwhelmingly positive feedback - we will pass on your lovely message to the rest of the team!

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Review from Peter H (Son of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please don’t leave your loved one here. My mother is 95 and has been diagnosed with dementia and in January 2021 I had to find somewhere for her to live safely. She was admitted on the 29th and on the 30th she walked out. The police, the home, and her family were informed that she was missing, she was
found by the police wandering around Richmond after an hour, not a good start.
On the many occasions that we visited mum over the next year in the pod due to Covid, we found that she was usually wearing somebody else’s spectacles, shoes, and clothes. We told the staff, and the usual reply was I never dressed her today. We took her many pairs of new socks during the time she was there but never seemed to be wearing any on checking there was no sign of them.
In April this year, we were called and told that mum had fallen and was being taken to hospital with a suspected broken hip. She was operated on the next day. During visits, the bell for assistance rings and goes unanswered. Strong urine smell.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Hi Peter, we're sorry to see this negative review, and we really appreciate the feedback. We took your concerns into consideration and a full investigation was completed by our Area Manager. The process for entering and leaving the building has now been changed immediately following this and there have been no similar issues since and hopefully there never will be. Thank you for your feedback - we have taken it on board and we're adopting each and every comment with the aim to improve our services and safety.

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Review from S P (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was diagnosed with dementia and was admitted to Nightingale Hall in Richmond in March 2017. During this time, she was cared for and supported by the staff. During the pandemic, she was kept safe. Unfortunately, Mum had to be put onto end-of-life care. We as a family were supported by the staff
and Mum was given respect and dignity, which we all appreciated.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you for the words - we are glad the home and staff were taking good care of your loved one and were supportive of you as a family. We are always here to help, however we can, so please do get in touch whenever there is anything we can do to help.

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Review from John L (Son of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my dad's stay at Nightingale Hall, he has been extremely well cared for and very happy. He regularly commented on how good the food was and how well the staff looked after him, even though he was very immobile and needed lots of help. I have visited my dad every week in the visitor's pod,
which was easy to arrange. It was very reassuring to know that my dad was being well looked after, including any medical needs that he had. Couldn't ask for more.
Reply from Wellburn Care Homes, Marketing Co-ordinator at Nightingale Hall

Thank you, John, it's lovely to hear that your dad's experience with us has been really positive! The team will be happy to hear that as they work so hard to make every resident happy and comfortable, so we will pass that on to them.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Nightingale Hall is calculated as follows: ( (247 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nightingale Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Sonia

Sonia Metcalf

Job Title: Home Manager Joined: 2014

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.


Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.


Qualifications include:
NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye

Kaye Banks

Job Title: Deputy Manager Joined: 2014

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.


Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale Hall to verify any information. View our terms and conditions. Nightingale Hall has an Enhanced Service - more info.