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At Nightingale Hall, they recognise the...
Care Provided by Nightingale Hall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Nightingale Hall for full pricing details and T&Cs.
Contact Nightingale Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Sonia Metcalfe (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (7)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site.
Nightingale Hall Reviews (71)
Nightingale Hall has a Review Score of 9.8 (9.839) out of 10, based on 21 reviews in the last 2 years.
Over all time Nightingale Hall has 71 reviews.
Very happy with the care and kindness of all staff.
Staff are very caring and show amazing patience with those in their care. Management is good, with any requests from myself dealt with promptly.
I am very pleased with the care my mother receives from everyone at Nightingale Hall. Everyone is very friendly and caring. Mother is well cared for, safe and happy.
I am very happy living at Nightingale Hall, the best decision I made. The staff are excellent, caring people. My family are happy that I am well looked after.
My husband has been here over twelve months and he is very happy. The staff have been excellent plus management, kitchen staff and domestic do a marvellous job. Could not wish for better.
Good standard of care - very caring staff - quick to see what I need night and day. Fine. I am very appreciative of all they are doing.
Very clean and comfortable. Looking after my mum and others with care and skill.
The lounge where they all sit is very pleasant and light, a relaxing place for them.
I feel very confident my Mum is receiving very good care, for which I am very grateful.
We are very pleased with the management, most of the staff are fantastic. The hairdresser and her daughter are so lovely with mam. Since the new manager has arrived, there has been some good changes, for example, the lounge has a better layout of seats so they can talk to each other. Another good thing is that the manager writes everything down and gets things done. He also speaks to everyone rather than sitting in his office. The kitchen staff are lovely. One minor observation, would it be possible for all staff to wear badges clearly marked with their names so the residents see who they are talking to?
We have all name badges on order some of which are now back, thanks for your review, comments and suggestions are always welcome.
Nightingale Hall was home to my parents for over five years. My mother passed away in August 2016, three years after my father. Words are inadequate to describe the complete peace of mind we felt as a family as a result of the caring, friendly, professional, calm and dignified care that the excellent staff gave our parents. The building, gardens,facilities, cleanliness are exceptional. The decor stunning. The food is first class and tailored to their needs. The activities and events are fun and appropriate we will miss the Christmas party. Genuine outstanding care.
Very high level of care and kindness. Very approachable, warm staff. Excellent communication with families. I'm very grateful my mum is well cared for at Nightingale Hall.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Nightingale Hall.
There are no upcoming events for Nightingale Hall.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Nightingale Hall.
Meet the Team (2)

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.
Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.
Qualifications include:NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.
Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.
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