Nightingale Hall

Seagram Crescent, Garden Village, Gallowgate, Richmond DL10 4UB
Review Us
9.9 66 Reviews
  • Nightingale Hall, Richmond
Nightingale Hall is a luxury residential care home in the North Yorkshire town of Richmond. A Grade II Georgian-style country home, Nightingale Hall is set in secluded grounds, in the exclusive Garden Village of Richmond. Their 39 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Nightingale Hall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Nightingale Hall, and discover your kind of home.
Show Nightingale Hall on the Map

Care Provided by Nightingale Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sonia Metcalfe (Manager)

Local Authority / Social Services

Admission Criteria

  • Admission based on a care assessment completed by the home team to ensure if we can meet the needs of the prospective user.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • Nightingale Hall welcomes visitors of their residents to the home and aim to be as flexible as possible to the benefit of the resident. Visitors are welcome to pop-in, but calling the home to pre-arrange a visit is preferred.

Parking

  • Nightingale Hall has a small car park directly outside of the home.

Nightingale Hall Reviews (66)

9.9

Nightingale Hall has a Review Score of 9.9 (9.853) out of 10, based on 24 reviews in the last 2 years.
Over all time Nightingale Hall has 66 reviews.

Overall Experience
  • 57
  • 5
  • 3
  • 0
  • 1
Date Published
  • 66
  • 9
  • 13
  • 24
  • 42
Reviewer Connection to Nightingale Hall
  • 35
  • 14
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from David W (Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good standard of care - very caring staff - quick to see what I need night and day. Fine. I am very appreciative of all they are doing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew D (Son of Resident) published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and comfortable. Looking after my mum and others with care and skill.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances B (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be friendly and helpful, the premises are well maintained and kept clean at all times, the activities are varied and more is being done to improve these.
The lounge where they all sit is very pleasant and light, a relaxing place for them.
I feel very confident my Mum is receiving
very good care, for which I am very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean G (Resident) assisted by family/friend published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We are very pleased with the management, most of the staff are fantastic. The hairdresser and her daughter are so lovely with mam. Since the new manager has arrived, there has been some good changes, for example, the lounge has a better layout of seats so they can talk to each other. Another good thing
is that the manager writes everything down and gets things done. He also speaks to everyone rather than sitting in his office. The kitchen staff are lovely. One minor observation, would it be possible for all staff to wear badges clearly marked with their names so the residents see who they are talking to?
Reply from Mike Campling, Home Manager at Nightingale Hall

We have all name badges on order some of which are now back, thanks for your review, comments and suggestions are always welcome.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth W (Daughter of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingale Hall was home to my parents for over five years. My mother passed away in August 2016, three years after my father. Words are inadequate to describe the complete peace of mind we felt as a family as a result of the caring, friendly, professional, calm and dignified care that the excellent
staff gave our parents. The building, gardens,facilities, cleanliness are exceptional. The decor stunning. The food is first class and tailored to their needs. The activities and events are fun and appropriate we will miss the Christmas party. Genuine outstanding care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 22 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very high level of care and kindness. Very approachable, warm staff. Excellent communication with families. I'm very grateful my mum is well cared for at Nightingale Hall.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Nightingale Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Nightingale Hall is calculated as follows: ( (247 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 286 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nightingale Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (2)

Sonia

Sonia Metcalf

Job Title: Home Manager Joined: 2014

Sonia has worked for Wellburn Care since 2014, starting as a Care Assistant at their Nightingale Hall home. Sonia has since progressed within the company, being progressing to a Team Leader and Deputy Manager, before being promoted to Home Manager in 2018 at their Glenholme House home in Roker. In 2021 Sonia then relocated back to Nightingale Hall in Richmond, returning now as Home Manager where she has built up a loyal, dedicated and caring team.


Sonia has worked in the care industry since 2008 so she brings a wealth of knowledge and experience to her role and her team, and has achieved her NVQ Level 2 and NVQ Level 5 in Health & Social Care.


Qualifications include:
NVQ Level 2 Health and Social Care
NVQ Level 5 Leadership and Management

Kaye

Kaye Banks

Job Title: Deputy Manager Joined: 2014

Kaye's career with Wellburn Care homes began in 2014, starting as a night shift Team Leader at Nightingale Hall. After a transition to the day shift, Kaye was then promoted to Deputy Manager in February 2018. Kaye is the beating heart of the home, having been at Nightingale Hall for an impressive period of time she is well received with staff, residents, families and professionals.


Kaye has worked in the nursing and care sector ever since she left school, specialising in dementia and mental health care. Kaye has achieved her NVQ Level 3 & NVQ Level 5in Health & Social Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nightingale Hall to verify any information. View our terms and conditions. Nightingale Hall has an Enhanced Service - more info.