Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.5 76 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Jackson (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (76)

9.5

Barchester Rivermead Care Home has a Review Score of 9.5 (9.537) out of 10, based on 28 reviews in the last 2 years.
Over all time Barchester Rivermead Care Home has 76 reviews.

Overall Experience
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Reviewer Connection to Barchester Rivermead Care Home
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Total of 76, showing 1-20
Review from Sally D (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was here for a short time and then removed to hospital. We found the facility to be very good. Staff friendly and wish we could have staid.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from A G (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but praise for this wonderful, welcoming care home. Staff are very professional, so caring and helpful. Mum settled straight away, has a lovely room and plenty of space to walk around, including an enclosed outside area. Relatives can come and go with ease, with tea/coffee making facilities.
So pleased Mum now has the care she deserves in the right place for her.
Reply from Sarah Jackson, Senior General Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from James B (Son of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had to go into care due to both dementia and prostate cancer. The manager is an amazing manager, so caring and understanding and made this process non-stressful and as easy as it could be. A truly fantastic asset to the company. The unit leader has just been the best caring for my dad. Thank
you so much.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Rivermead Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Elise C (Wife of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Rivermead. The staff were extremely kind and welcoming. Excellent care and time spent making sure my husband had all he needed. Plus very open to my visiting at all times.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kylie A (Daughter of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late father spent the last 18 months as a resident in Rivermead. We couldn't have asked for better support for him - the nursing care is second to none. Dad had lost the use of his legs due to a spinal injury (before admission) and he also had complex medical needs. He was treated with utmost respect
and dignity, with constant liaison between Rivermead Nursing Team and his GP. Every effort was made to give him a fun Christmas too! The kindness to us all as a family will never be forgotten.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Rivermead Care Home

Condolences to you and the family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Robert S (Nephew of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was anxious about his move into Rivermead but soon settled in and has been cared for extremely well. All staff have been warm, friendly & professional.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from William W (Husband of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She has been pleased with Rivermead and prefers it to the other homes she has been in. Just 1 thing to bring up she is able to walk with a frame but she does need to walk a little everyday to retain her mobility. She has not been walking on her 2 previous visits because it was deemed too dangerous.
Her physiotherapist says that if required she will send a letter explaining that she can walk ok.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Shaun W (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad became a resident at the end of Dec 2024. The staff could not have been more welcoming. They have been friendly and caring towards both him and myself.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S F (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was moved to Rivermead Norton on the 14th February 2025 where she had a lovely room overlooking the garden and fields with horses, squirrels and a hen. The care was extremely good she was assisted with all her needs from bathing to feeding. After spending 7 weeks in hospital it was a huge relief
to the family so we could spend a lot more time with mum. We were made welcome anytime of the day so the whole process was made much easier for everyone. Thank you to all the staff.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Deborah H (Granddaughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
As my gran was funded by the local authority, she was moved to Rivermead against my wishes in 2023. I would urge anyone seeking a care home for a loved one with dementia, to look elsewhere. There was no care in this 'care' home, in my opinion. Please see beyond the fake smiles and fairy cakes. I believe
the manager lied to me on several occasions, which led to a complete breakdown of trust. My gran was always hungry and thirsty when I visited. No one available to even get her out of bed most of the time. She wasn't treated with dignity or respect. She constantly had dirty hands and eye infections. In my opinion, she was extremely neglected. When I requested for a GP to examine her, this was not acted upon. I believe Rivermead have staffing issues,(previous CQC report also mentions this). They are heavily reliant on agency workers who referred to my gran as 'him' then laughed, yes laughed, when I asked if my gran had gone on end of life care. Incompetent, toxic management team, in my opinion.
Reply from Feedback Team, The Feedback Team at Barchester Rivermead Care Home

Thanks for leaving us a review. We're sorry that your concerns weren't resolved through our process and your experience of the home didn't meet your expectations. We've previously shared details with you on next steps if you feel any of your concerns are outstanding, but please get in touch if you need us to share them again. Kind Regards, Barchester's Customer Feedback Team

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Review from Lesley C (Sister of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been wonderful, very kind, thoughtful and kept us informed. Sadly, my sister was unable to stay as Barchester Rivermead Care Home was unable to cater for her needs.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Norma F (Sister of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful carers. All staff are very helpful. Nice, clean place. Could not have been any better.
Thanks for everything.
Very cheerful.
Not any faults.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
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Review from A T (Niece of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my uncle arrived, he has been cared for and made to feel at home.
After being in many times to visit him and when telephoning I, too, feel part of the "Barchester family".
Reply from Jane Longstaff, On behalf of Rivermead at Barchester Rivermead Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mary B (Respite Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment I arrived, the staff were friendly, helpful, kind and cheerful. The room was pleasant and the comfort had been well considered. The food was of good quality with an interesting and varied menu. Diverse activities were organised and I was kept well informed of what was going on.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Chris C (Son of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was only here for a month, I couldn't have wished for any better surroundings and care. We met some wonderful, genuine caring staff there in our short time and the surroundings and facilities were second to none. It may sound cliched but we will definitely miss Rivermead.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mandy W (Niece of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle's move to Barchester Rivermead Care Home was handled smoothly and with care. He had, in his previous care home, spent all of his time in his room. The caring staff at Rivermead soon encouraged him to spend time with the other residents in the lounge, to eat in the dining room and to join in
with their activities.
I cannot thank all of the staff enough for looking after him so well, right up until he recently passed away. This was dealt with in a sympathetic, sensitive and dignified manner.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A L (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Incredibly caring and proficient staff at Rivermead who always have the time of day for residents and their families. Always looking to improve their levels of care and going above and beyond. Plenty of renovation work going on too to improve the care home and facilities.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from D A (Wife of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband transferred to Barchester Rivermead Care Home from hospital, he suffers from Parkinson's disease and other medical issues requiring complex nursing.
He is making slow progress thanks to all the wonderful staff who are very caring, kind, respectful, encouraging and patient. Not just to the
residents but also family members. Management too, they are always willing to help and give advice when needed.
Rivermead is the most caring home that any of our family and friends have had to stay in.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from N H (Wife of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely friendly yet professional staff. They made my husband very welcome and reassured about his respite stay. They encouraged him to be independent and to manage his time as he wanted, enabling him to join in with activities such as the exercise classes and quizzes. This was our first experience
of respite and we would certainly return to Rivermead in the future should we need to.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Treated with Dignity
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Review from Chris C (Son of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever we come, I'm always happily surprised at the excellent level of care the patients are getting.
The staff have a very good and professional manner, treating people with dignity.
Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Barchester Rivermead Care Home is calculated as follows: ( (227 Excellents x 5) + (74 Goods x 4) + (15 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 328 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!

Frequently Asked Questions about Barchester Rivermead Care Home

What types of Care is Barchester Rivermead Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Rivermead Care Home have?

There are 71 Single Rooms.

What are the Facilities & Services at Barchester Rivermead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Rivermead Care Home to the centre of Malton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service - more info.