Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA

Barchester Rivermead Care Home, Malton, North Yorkshire
Barchester Rivermead Care Home, Malton, North Yorkshire
Barchester Rivermead Care Home, Malton, North Yorkshire

Rivermead is located on the edge of the North York Moors. It is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those with dementia in a Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board in cooking, hospitality, organised activities and regular physiotherapy sessions for residents.

At Rivermead, professionals provide a truly warm welcome to all visitors and residents and encourage you to visit at any time!

Group: Barchester Healthcare Ltd

Person in charge: Victoria Edwards (General Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Parkinson's Disease

Admission Information: Ages 45+.

Single Rooms: 69

Rooms with ensuite WC: 39

Facilities & Services: Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Rivermead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.4 Barchester Rivermead Care Home has a Review Score of 9.4 (9.368)

The Review Score of 9.4 (maximum of 10) for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Barchester Rivermead Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.788 for Barchester Rivermead Care Home is calculated as follows: ( (104 Excellents x 5) + (28 Goods x 4) ) ÷ 132 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.58 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.8 Target = 0.580

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Rivermead Care Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Rivermead Care Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • more

The staff at the care home seem to care for my mother in law and look after her as well as they can.
Sometimes she can be cantankerous, so she is not always easy to help, but they seem to calm her down.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum is very well cared for. All the staff are very good at their jobs. Genuinely fond of mum, even when she is fractious with them, cannot fault them. They always ring if need to and also show us details of injuries she has received due to falls she has, which is very reassuring to us as a family. All in all, her care is excellent.

My husband and myself are also treated with great kindness, whenever we visit.

How likely would you be to recommend Barchester Rivermead Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at Rivermead since June 2016. Her needs are complex, including severe dementia caused by brain damage, resulting in intermittent challenging behaviour.

The care has been exemplary throughout, I'm totally reassured that she is looked after with compassion and skill. The staff have always been fully involved, very approachable and have supported me recently with issues arising from external agencies.

The environment is always clean with stimulating images and artefacts throughout the communal areas. Even during difficult periods, her personal care, hair and hygiene are good.

Rivermead has been our lifeline - I can't envisage my mother's life elsewhere.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My wife is well accepted here, all the staff help her. The food is very good and I have been made very welcome to have my lunch here with her, it is very good. I would certainly recommend it to people to bring any member of the family requiring the service and help.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been at Rivermead for over a year while my husband has been unwell. It feels like home, all staff are caring and friendly. I go on trips with activities regularly and have been shopping, out for coffee trips and the lavender farm.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad who is 95 has been a resident of Rivermead Care Home for nearly three years.
During this time he has been cared for by experienced friendly nursing staff. He is very well fed, the food is excellent and caters for lack of teeth! The entertainments are very good but could do with a bit more for the gentlemen. Outings are every week,m very varied and entertaining. Dad grows tomatoes in the greenhouse as this is something he has always done and keeps him interested in the garden. All in all, I think Rivermead Care Home is very well run and the residents are well looked after.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rivermead is an excellent care home.My father has advanced dementia and the staff are so caring and strive to give the best possible attention to all residents and treat them with dignity and respect. The home itself is a lovely, homely building with the residential rooms set in a square around a central lounge and dining area in memory lane (dementia Unit). This is reassuring from a safety perspective. The carers and nursing team are attentive and spot any issues without delay.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are friendly and helpful. The area itself is good for the residents to go outside and take a walk. The care home is always clean and tidy. Big sitting area and relaxing areas. The gardens are lovely, could imagine residents would love it in the summer. I've experienced seeing the live music within the care home, the activities too. There's always something going on and it seems the residents enjoy the activities etc.

How likely would you be to recommend Barchester Rivermead Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was admitted to Rivermead from another care home. He had been deteriorating physically and mentally and appeared to have given up on life, refusing to be showered, to eat or get out of bed.
Within 10 days at Rivermead he was a different man. Allowed help with personal care, he is now clean, dressed, clean shaven and up and about for a while each day. He appears calm, happy, settled and is eating really well. I cannot thank the team at Rivermead enough for their care of my father. I am so pleased we made this move. His quality of life has improved tremendously.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nana spent her last days amongst some amazing staff that gave their all, every day and night at Rivermead Care Home. The care and support offered to us as a family was incredible and we will always be grateful to all of the staff for going above and beyond their role to make us all feel comfortable and well looked after. The room and facilities were excellent. The food was fantastic and my Nana was treated with dignity from the moment she arrived to the moment she left.
I would highly recommend Rivermead Care Home and all of the staff. Overall a caring, spotlessly clean and well managed nursing home. A big thank you to all on Memory Lane xx

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was so worried about leaving my husband for a week in a care home. But after seeing for myself the care and attention that is given to each resident, my mind was made up that this was the home for my husband.
Thanks to all the staff at Rivermead who made my husbands stay so worth while.

How likely would you be to recommend Barchester Rivermead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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