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Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton, North Yorkshire YO17 8AA
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Barchester Rivermead Care Home logo
They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)
Barchester Rivermead Care Home, Malton
Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)
Barchester Rivermead Care Home, Malton
the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)
Barchester Rivermead Care Home, Malton

Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has premium rooms overlooking the countryside with en-suite facilities.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided...  

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Care Provided by Barchester Rivermead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Chloe Baron (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (82)

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9.4

Barchester Rivermead Care Home has a Review Score of 9.4 (9.403) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 82 reviews.

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Showing 82 reviews matching selected criteria
Review from Chris C (Son of Resident) published on 12 July 2024 Submitted via Postal Card
Overall Experience

Although Mum was only here for a month, I couldn't have wished for any better surroundings and care. We met some wonderful, genuine caring staff there in our short time and the surroundings and facilities were second to none. It may sound cliched but we will definitely miss Rivermead.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mandy W (Niece of Resident) published on 9 July 2024 Submitted via Postal Card
Overall Experience
My uncle's move to Barchester Rivermead Care Home was handled smoothly and with care. He had, in his previous care home, spent all of his time in his room. The caring staff at Rivermead soon encouraged him to spend time with the other residents in the lounge, to eat in the dining room and to join in with their activities.

I cannot thank all of the staff enough for looking after him so well, right up until he recently passed away. This was dealt with in a sympathetic, sensitive and dignified manner.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A L (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience

Incredibly caring and proficient staff at Rivermead who always have the time of day for residents and their families. Always looking to improve their levels of care and going above and beyond. Plenty of renovation work going on too to improve the care home and facilities.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D A (Wife of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience
My husband transferred to Barchester Rivermead Care Home from hospital, he suffers from Parkinson's disease and other medical issues requiring complex nursing.
He is making slow progress thanks to all the wonderful staff who are very caring, kind, respectful, encouraging and patient. Not just to the residents but also family members. Management too, they are always willing to help and give advice when needed.

Rivermead is the most caring home that any of our family and friends have had to stay in.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from N H (Wife of Resident) published on 11 April 2024 Submitted via Website
Overall Experience

Lovely friendly yet professional staff. They made my husband very welcome and reassured about his respite stay. They encouraged him to be independent and to manage his time as he wanted, enabling him to join in with activities such as the exercise classes and quizzes. This was our first experience of respite and we would certainly return to Rivermead in the future should we need to.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Chris C (Son of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience
Whenever we come, I'm always happily surprised at the excellent level of care the patients are getting.
The staff have a very good and professional manner, treating people with dignity.

Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Ben C (Grandson of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

Amazing staff, really friendly and caring.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from H H (Daughter of Resident) published on 12 February 2024 Submitted via Website
Overall Experience

This is an amazing place and I can't thank them enough for the love, care and compassion they are showing my dad. All the staff we've seen are so positive and encouraging. My Dad enjoys his own company and they are giving the perfect balance between encouraging friendships and letting him choose to be in his room. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Ali M (Daughter of Resident) published on 15 January 2024 Submitted via Website
Overall Experience
My mother has been in Memory Lane for about six weeks now. She is very happy and content, more than she was at home, which we never thought possible. This is because the staff are wonderful in every way. They are professional, caring and have the skills necessary to help with my mother's dementia.
She is clean and well dressed, her hair looks lovely and staff even give her a manicure from time to time.
Barchester Rivermead Care Home is a happy place, the delicious food is freshly prepared each day and the activities are fun and appropriate.

I couldn't recommend Rivermead more highly.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Allan V (Husband of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

Very good all-round care. No fault to find in general. Everybody is very helpful and kind. My wife is very well cared for and turned out immaculately every day.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Beverley M (Niece of Resident) published on 9 January 2024 Submitted via Postal Card
Overall Experience

My aunt was given lovely care from all the staff. Her care towards the end of life was wonderful, very respectful and dignified. The staff were also so caring towards her family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Heather S (Wife of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience

I have, with my family and friends, visited my husband, who has been looked after in Rivermead since December 2022. It has been a very emotional year for all the family, but thanks to the wonderful staff, we know he is well looked after, and it has made it much easier for all the family to visit. We are always made welcome, and we can't thank all the staff enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Edward C (Husband of Resident) published on 30 November 2023 Submitted via Postal Card
Overall Experience

I find the care home very good and friendly and all carers are friendly, kind and very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A C (Wife of Resident) published on 27 October 2023 Submitted via Postal Card
Overall Experience
My husband was fast-tracked to Barchester Rivermead Care Home from the hospital for end-of-life care with Alzheimer's disease. I could not have wished for better care for him after the bad experience he had suffered. Everyone treated both him and me with utmost respect, cared for him gently and sympathetically and kept me informed.

I have no hesitation in recommending Rivermead and its staff and am deeply grateful for their help when he passed away.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Please accept our sincere condolences to you and the family. Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.

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Review from John H (Son of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

My mother was cared for at Barchester Rivermead Care Home for a little over three years. During the whole time she was there. My family and I were delighted by the wonderful care she received.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S G (Wife of Resident) published on 28 July 2023 Submitted via Website
Overall Experience

My husband was in the memory lane unit for 15 months. The care given to him always encompassed his best interests. His needs were always considered and met. The staff cared for him and got to know him; they supported us as a family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T S (Son of Resident) published on 25 May 2023 Submitted via Postal Card
Overall Experience

Father is making progress. His needs are being met and getting the care I hoped he would.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D S (Sister-in-law of Resident) published on 19 December 2022 Submitted via Website
Overall Experience

Moving to a care home after 75 years of an astonishingly independent lifestyle is no easy decision, but the superb staff at Rivermead did everything possible to ensure that my sister-in-law quickly felt that Rivermead is now her true home and a happy one. The standards of care, the cleanliness, the food and the effort made to ensure my sister-in-law's determination and individuality are fully respected impress all her family every time they visit. It's to the great credit of Rivermead staff and management that such high standards have been achieved and maintained during the last few difficult years.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carol H (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

Very pleased with the care my mother receives. Lovely staff. Wonderful care home. Mother is very happy and settled. Food is beautiful, cannot fault Rivermead Care Home. Pleasant surroundings and bright clear rooms. Would recommend it to anyone.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Treated with Dignity
Food & Drink
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Review from Andrew S (Son of Resident) published on 30 September 2022 Submitted via Postal Card
Overall Experience

Visited today to see my Mum, She was in a tiki bar activity. It was a magical experience she was so happy sipping her cocktail and wearing her feather garland. The songs were perfect and triggered memories which we were able to talk about. She knows lots of words and joined in with the singing, clapping and tapping her feet. She enjoyed laughing at me when I wore a sailor hat and tried singing the words. We were so privileged to be part of the session and see Mum so happy.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (51) & Events (2)

News
  • 10 Jul 2026

    Our residents have been making the most of the lovely weather by spending time relaxing in the garden and enjoying the peaceful surroundings. We are so fortunate at Rivermead to...

  • 10 Jul 2026

    Our residents recently enjoyed a lovely day out at the beautiful Bempton Cliffs, making the most of the fresh sea air and spectacular views along the Yorkshire coast. We were...

  • 10 Jul 2026

    We were delighted to welcome Hannah from Once Upon a Tune to Rivermead, and as always, she brought so much joy, energy, and engagement to our residents. Hannah's sessions are...

Upcoming Events

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Rivermead Care Home.

Meet the Team (9)

Chloe Baron
Chloe BaronJob Title General ManagerJoined 2025

Hi, my name is Chloe, and I am the General Manager here at Rivermead. I started my career in care when I was 18, supporting people in the community. I qualified as an RMN from the University of York in 2014 and, since then, have worked in a variety of roles within mental health services.

I joined Barchester in May 2025 to explore social care and bring my skills and knowledge to contribute to the care of residents and support my colleagues in their roles.

I have a passion for reading and love spending time with my husband and 2 daughters.

Clare Keany
Clare KeanyJob Title Deputy Home ManagerJoined 2023

Hi, my name is Clare, and I am the Deputy Manager. I began at Rivermead as an agency nurse and enjoyed the atmosphere and the residents at Rivermead so much that I decided to work at Rivermead full-time. I quickly became the unit manager of Westow B and work hard to ensure the best quality of care for our residents.

I am very thorough in my work, and I am a very familiar face to all of the residents. I am a caring, comforting nurse. who is always there to offer a helping hand.

In my spare time, I enjoy spending time with my family and friends.

Rebecca Shields-Rex
Rebecca Shields-RexJob Title Home Administrator

Hi, my name is Becky, and I am the home's administrator. My job as the home administrator is to ensure all the finances and all records are kept up to date.

The role is varied, and there are many aspects to what we complete as a team, but no two days are the same, and there is rarely a quiet moment. I love the hustle and bustle and always have a smile for everyone.

Charlotte Rose
Charlotte RoseJob Title Admin AssistantJoined 2026

Hi, my name is Charlotte, and I am the friendly face you’ll see when you arrive at reception here at Rivermead. As an Admin Assistant, I play a key role in keeping the home running smoothly—welcoming visitors, supporting residents and families, and assisting the team with day-to-day administration.

I was inspired to join Barchester after my dad lived in one of our sister homes, giving me a personal insight into the care and compassion Barchester provides. That experience motivated me to be part of a team that makes a real difference in people’s lives. In my spare time, I enjoy spending quality time with my family.

Megan McNeill
Megan McNeillJob Title Night Unit Manager

Hi, my name is Megan, and I am a highly experienced and reliable night unit manager who ensures the smooth and safe running of the unit during overnight hours. I am committed to providing exceptional care and support to both residents and staff, maintaining a calm and efficient environment throughout the night.

My strong leadership and problem-solving skills make me an invaluable part of the team. When I am not working, I spend time with my two young children.

Nicola Bedford
Nicola BedfordJob Title Activities Coordinator

Hi, I am Nicola, the Activity Coordinator at Rivermead, planning and delivering a variety of interactive and stimulating activities throughout the week for all residents. I focus on person-centred care, tailoring activities to each resident's individual choices and interests.

I find my role incredibly rewarding, as I help residents enjoy life to the fullest, enhance their experiences, build friendships, and support their overall well-being.

Sarah Lightfoot
Sarah LightfootJob Title Head Chef

Hi, I am Sarah, and along with my team, I am responsible for the catering service throughout the home.

I plan menus with input from residents and relatives to ensure balanced, nutritious meals throughout the day.

I have worked in the catering industry for around 22 years in hotels, pubs, restaurants and care homes.

Sam Richardson
Sam RichardsonJob Title Head of Housekeeping

Hi, my name is Sam, and I lead our housekeeping team with dedication and a keen eye for detail. Committed to maintaining a clean, safe, and welcoming environment, I ensure every space is cared for to the highest standard.

My hard work and leadership play a vital role in creating a comfortable atmosphere for both clients and staff here at Rivermead Care Home.

Pat Marr
Pat MarrJob Title Resident Ambassador

Hi, my name is Pat, and I am the resident ambassador at Rivermead. I am in charge of ensuring the residents' voices are heard and heading up the residents' meetings.

I take my role very seriously and enjoy advocating for everybody. I enjoy coming over to Memory Lane and playing games with the residents and enriching their lives, as well as the residents on the Westow unit.

I am the first to every event within the home and enjoy joining in any activity, no matter how big or small.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service -more info.