Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
Review Us
9.5 76 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!

Show Barchester Rivermead Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Jackson (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (76)

Total of 76, showing 21-40
9.5

Barchester Rivermead Care Home has a Review Score of 9.5 (9.538) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 76 reviews.

Overall Experience

  • 52
  • 21
  • 0
  • 0
  • 3

Date Published

76
10
14
29
47

Review from Ben C (Grandson of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, really friendly and caring.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place and I can't thank them enough for the love, care and compassion they are showing my dad. All the staff we've seen are so positive and encouraging. My Dad enjoys his own company and they are giving the perfect balance between encouraging friendships and letting him choose to
be in his room. Thank you.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ali M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Memory Lane for about six weeks now. She is very happy and content, more than she was at home, which we never thought possible. This is because the staff are wonderful in every way. They are professional, caring and have the skills necessary to help with my mother's dementia.
She
is clean and well dressed, her hair looks lovely and staff even give her a manicure from time to time.
Barchester Rivermead Care Home is a happy place, the delicious food is freshly prepared each day and the activities are fun and appropriate.
I couldn't recommend Rivermead more highly.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan V (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good all-round care. No fault to find in general. Everybody is very helpful and kind. My wife is very well cared for and turned out immaculately every day.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Niece of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was given lovely care from all the staff. Her care towards the end of life was wonderful, very respectful and dignified. The staff were also so caring towards her family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather S (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have, with my family and friends, visited my husband, who has been looked after in Rivermead since December 2022. It has been a very emotional year for all the family, but thanks to the wonderful staff, we know he is well looked after, and it has made it much easier for all the family to visit. We
are always made welcome, and we can't thank all the staff enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Edward C (Husband of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very good and friendly and all carers are friendly, kind and very helpful.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was fast-tracked to Barchester Rivermead Care Home from the hospital for end-of-life care with Alzheimer's disease. I could not have wished for better care for him after the bad experience he had suffered. Everyone treated both him and me with utmost respect, cared for him gently and sympathetically
and kept me informed.
I have no hesitation in recommending Rivermead and its staff and am deeply grateful for their help when he passed away.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Please accept our sincere condolences to you and the family. Thank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Barchester Rivermead Care Home for a little over three years. During the whole time she was there. My family and I were delighted by the wonderful care she received.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Wife of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the memory lane unit for 15 months. The care given to him always encompassed his best interests. His needs were always considered and met. The staff cared for him and got to know him; they supported us as a family.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father is making progress. His needs are being met and getting the care I hoped he would.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Sister-in-law of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a care home after 75 years of an astonishingly independent lifestyle is no easy decision, but the superb staff at Rivermead did everything possible to ensure that my sister-in-law quickly felt that Rivermead is now her true home and a happy one. The standards of care, the cleanliness, the
food and the effort made to ensure my sister-in-law's determination and individuality are fully respected impress all her family every time they visit. It's to the great credit of Rivermead staff and management that such high standards have been achieved and maintained during the last few difficult years.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol H (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother receives. Lovely staff. Wonderful care home. Mother is very happy and settled. Food is beautiful, cannot fault Rivermead Care Home. Pleasant surroundings and bright clear rooms. Would recommend it to anyone.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited today to see my Mum, She was in a tiki bar activity. It was a magical experience she was so happy sipping her cocktail and wearing her feather garland. The songs were perfect and triggered memories which we were able to talk about. She knows lots of words and joined in with the singing, clapping
and tapping her feet. She enjoyed laughing at me when I wore a sailor hat and tried singing the words. We were so privileged to be part of the session and see Mum so happy.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter-in-law of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - everything very food - particularly the food.
Staff are very pleasant.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue M (Wife of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has now been at Barchester Rivermead Care Home for about 10-months. He was a bit difficult and can still be at times. The staff deal with him in a lovely and kind manner, with patience and humour to name but a few. I now have peace of mind that he is safe, clean and well-fed. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Friend of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has settled in very well and is really happy and full of smiles when we visit. She looks healthy, clean and well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula F (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, we had a very poor experience with our father here. He didn’t receive the care or dignity he deserves.
On one occasion (that we saw) he was swung around his room on a hoist to his toilet and had his trousers/pants pulled down without any doors being closed, he was mortified that my
sister was stood there. We’ve found out since, he should’ve been hoisted into a wheelchair and wheeled to the toilet. He was constantly covered in food. No member of staff took his hearing aids out every night to charge them (we left a note asking for this). He couldn’t go to the toilet one time I was visiting, because there was only one member of staff working, the rest were on lunch! He often had to wait long periods of time when he pressed his buzzer for the toilet.
My sister or myself have never seen the manager since the day I looked around. Although I did see a delivery of horse food for her pets?!
My dad stayed for 23 days but spent 9 of those in hospital.
He was very unhappy here.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for taking your time to write a review following you fathers short stay with us at Rivermead. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with the home during your fathers stay and these were looked into and discussed with you at the time and the home was under the impression they had been resolved. If you are willing we would like to discuss this with you in further detail , to be able to look into your concerns and hopefully action any improvements for the future, If you are happy with this please email myself on rivermead@barchester.com. Kind Regards, General Manager, Rivermead Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother was admitted from hospital she was very disorientated but not as unhappy as she had been in hospital. Once she had settled she told me how much she liked it here and she said the staff were kind and helpful. I am relieved that she is in such good hands and delighted I am able to bring
her old dog in to see her. I feel very secure to know she is treated with kindness and respect.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Granddaughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been helpful and accomodating.
Lots of activities.
Everyone is friendly and cheery.
Food is wonderful!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Barchester Rivermead Care Home is calculated as follows: ( (234 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 340 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service - more info.