Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.5 76 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Jackson (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (76)

Total of 76, showing 61-76
9.5

Barchester Rivermead Care Home has a Review Score of 9.5 (9.538) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 76 reviews.

Overall Experience

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  • 21
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  • 3

Date Published

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Review from E B (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rivermead has been in complete chaos for months. No manager, no senior nurse. Too many agency staff at weekends who have no idea of resident's needs. Staff try hard but difficult for them in the circumstances. Let's hope it improves soon.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for leaving us a review by post. We are sorry to hear that you feel there have been issues at Rivermead. We have a new General Manager at the home that we are confident will continue to deliver excellent care at Rivermead. The home team will continue to support our residents in the best way possible with full training delivered to any staff member interacting with residents on a day to day basis. Please do get in contact directly with the manager to discuss any concerns.

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Review from J S (Niece of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

At various times of the day, there's only one member of staff on the section. Clothes are not washed, clients are wearing the same clothes day and night for two weeks. They are not having any baths or being washed. Very dirty toilets. Food is not eaten. Personal (named) items going missing and the rooms
are very dirty with curtains hanging off the rails.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for leaving us a review by post. We are sorry to hear that you feel there have been issues at Rivermead. We have a new General Manager at the home that we are confident will deliver excellent care at Rivermead. The home was recently inspected by CQC and obtained a ‘Good’ rating in all categories inspected. The home team will continue to supports our residents in the best way possible with adjustments made according to specific needs. Please do meet with the Manager on your next visit.

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Review from E S (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently under new management after several months of instability. New management seems promising but too early to asses as few improvements made so far. Environment is pleasant, bright and clean. Refreshments for visitors available in reception area which is appreciated. Staff generally very friendly
but not proactive in supporting and engaging with residents, likely due to staffing levels and long shifts. Communication between staff/management and relatives could be improved, and documentation regarding care not readily available. Some hygiene issues (bathing, hand hygiene and dental care) brought forward but not yet resolved. Sometimes difficult to contact relative by phone, especially at the weekend. Care appears to be confined to the time constraints of the carers rather than the needs of the residents.

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Review from M B (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under fairly new management so some areas that are presently unsatisfactory hopefully will be improving. Surroundings are very pleasant. Staff, on the whole, are friendly, helpful and caring. However, we have had issues with personal care including bathing (which is being addressed) and hand and mouth
hygiene.


Food and drink is usually of a reasonable quality but not very flexible if a resident would like something more unusual or changes their mind. Staff are not proactive in offering alternatives. Hard to justify very expensive fees.

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Review from Susan B (Daughter-in-law of Resident) published on 15 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been impressed with the quality of the care/nursing staff at Rivermead nursing home. They deal with the most challenging of care needs and treat everyone with courtesy and respect. Tonight I have been sitting with my very ill Mum in law and witnessed the night team at work. These ladies
came on at 8pm. It's now past 1 am and I haven't seen them sit down once! They have checked in on us four times, changed and turned my mum in law twice. Every room has been checked regularly and they have responded to at least four alarms. Every Person has been treated with care and respect. Nursing homes can never be as perfect as you would want for you mum or dad but with cares like these Rivermead is probably as good as it gets for dementia suffers.

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Review from John S (Son-in-law of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home seem to care for my mother in law and look after her as well as they can.
Sometimes she can be cantankerous, so she is not always easy to help, but they seem to calm her down.

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Review from S S (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very well cared for. All the staff are very good at their jobs. Genuinely fond of mum, even when she is fractious with them, cannot fault them. They always ring if need to and also show us details of injuries she has received due to falls she has, which is very reassuring to us as a family.
All in all, her care is excellent.


My husband and myself are also treated with great kindness, whenever we visit.

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Review from Dorothy B (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Rivermead since June 2016. Her needs are complex, including severe dementia caused by brain damage, resulting in intermittent challenging behaviour.


The care has been exemplary throughout, I'm totally reassured that she is looked after with compassion and skill.

The staff have always been fully involved, very approachable and have supported me recently with issues arising from external agencies.


The environment is always clean with stimulating images and artefacts throughout the communal areas. Even during difficult periods, her personal care, hair and hygiene are good.


Rivermead has been our lifeline - I can't envisage my mother's life elsewhere.

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Review from Tony W (Husband of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well accepted here, all the staff help her. The food is very good and I have been made very welcome to have my lunch here with her, it is very good. I would certainly recommend it to people to bring any member of the family requiring the service and help.

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Review from Gill H (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rivermead is an excellent care home.My father has advanced dementia and the staff are so caring and strive to give the best possible attention to all residents and treat them with dignity and respect. The home itself is a lovely, homely building with the residential rooms set in a square around a central
lounge and dining area in memory lane (dementia Unit). This is reassuring from a safety perspective. The carers and nursing team are attentive and spot any issues without delay.

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Review from S T (Resident) assisted by family/friend published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Rivermead for over a year while my husband has been unwell. It feels like home, all staff are caring and friendly. I go on trips with activities regularly and have been shopping, out for coffee trips and the lavender farm.

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Review from Pat H (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad who is 95 has been a resident of Rivermead Care Home for nearly three years.
During this time he has been cared for by experienced friendly nursing staff. He is very well fed, the food is excellent and caters for lack of teeth! The entertainments are very good but could do with a bit more for
the gentlemen. Outings are every week,m very varied and entertaining. Dad grows tomatoes in the greenhouse as this is something he has always done and keeps him interested in the garden. All in all, I think Rivermead Care Home is very well run and the residents are well looked after.

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Review from A C (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful. The area itself is good for the residents to go outside and take a walk. The care home is always clean and tidy. Big sitting area and relaxing areas. The gardens are lovely, could imagine residents would love it in the summer. I've experienced seeing the live music
within the care home, the activities too. There's always something going on and it seems the residents enjoy the activities etc.

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Review from Alison T (Daughter of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Rivermead from another care home. He had been deteriorating physically and mentally and appeared to have given up on life, refusing to be showered, to eat or get out of bed.
Within 10 days at Rivermead he was a different man. Allowed help with personal care, he is now clean,
dressed, clean shaven and up and about for a while each day. He appears calm, happy, settled and is eating really well. I cannot thank the team at Rivermead enough for their care of my father. I am so pleased we made this move. His quality of life has improved tremendously.

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Review from Lucy G (Granddaughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana spent her last days amongst some amazing staff that gave their all, every day and night at Rivermead Care Home. The care and support offered to us as a family was incredible and we will always be grateful to all of the staff for going above and beyond their role to make us all feel comfortable
and well looked after. The room and facilities were excellent. The food was fantastic and my Nana was treated with dignity from the moment she arrived to the moment she left.
I would highly recommend Rivermead Care Home and all of the staff. Overall a caring, spotlessly clean and well managed nursing home. A big thank you to all on Memory Lane xx

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Review from Susan Y (Wife of Resident) published on 16 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about leaving my husband for a week in a care home. But after seeing for myself the care and attention that is given to each resident, my mind was made up that this was the home for my husband.
Thanks to all the staff at Rivermead who made my husbands stay so worth while.

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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Barchester Rivermead Care Home is calculated as follows: ( (234 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 340 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service - more info.