Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.6 79 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!
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Care Provided by Barchester Rivermead Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1835

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements.

Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chloe Baron (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (79)

9.6

Barchester Rivermead Care Home has a Review Score of 9.6 (9.573) out of 10, based on 25 reviews in the last 2 years.
Over all time Barchester Rivermead Care Home has 79 reviews.

Overall Experience
  • 55
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Date Published
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Reviewer Connection to Barchester Rivermead Care Home
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  • 5
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Total of 79, showing 41-60
Review from Paula F (Daughter of Resident) published on 15 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately, we had a very poor experience with our father here. He didn’t receive the care or dignity he deserves.
On one occasion (that we saw) he was swung around his room on a hoist to his toilet and had his trousers/pants pulled down without any doors being closed, he was mortified that my
sister was stood there. We’ve found out since, he should’ve been hoisted into a wheelchair and wheeled to the toilet. He was constantly covered in food. No member of staff took his hearing aids out every night to charge them (we left a note asking for this). He couldn’t go to the toilet one time I was visiting, because there was only one member of staff working, the rest were on lunch! He often had to wait long periods of time when he pressed his buzzer for the toilet.
My sister or myself have never seen the manager since the day I looked around. Although I did see a delivery of horse food for her pets?!
My dad stayed for 23 days but spent 9 of those in hospital.
He was very unhappy here.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care HomeThank you for taking your time to write a review following you fathers short stay with us at Rivermead. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with the home during your fathers stay and these were looked into and discussed with you at the time and the home was under the impression they had been resolved. If you are willing we would like to discuss this with you in further detail , to be able to look into your concerns and hopefully action any improvements for the future, If you are happy with this please email myself on rivermead@barchester.com. Kind Regards, General Manager, Rivermead Care Home.
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Review from A C (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother was admitted from hospital she was very disorientated but not as unhappy as she had been in hospital. Once she had settled she told me how much she liked it here and she said the staff were kind and helpful. I am relieved that she is in such good hands and delighted I am able to bring
her old dog in to see her. I feel very secure to know she is treated with kindness and respect.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Julie H (Granddaughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been helpful and accomodating.
Lots of activities.
Everyone is friendly and cheery.
Food is wonderful!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L M (Friend of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the closure of her previous care home due to the lack of nursing care during Covid, I had been worried about the enforced change in someone with advanced dementia. I need not have worried, the transfer has been handled with great care and support by staff who clearly understand the problems with
dementia and how best to deal with them.
The ratio of staff to residents is good and the atmosphere seen as you walk through the door is excellent.
Though it has been a difficult couple of weeks I have no doubt that the change of nursing home has been for the better, this will definitely be a forever home.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
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Review from P J (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad spent ten weeks in the care of the wonderful staff. He was treated with the utmost care and dignity. The staff are friendly and welcoming. The home is clean and well maintained with gardens, both secure as well as for those who require less supervision. The food was of a very high standard and well
presented. During dad's last few days, we were able to be with him. When a carer cries for the loss of your loved one, you realise you made the right choice.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P H (Resident) published on 1 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S A (Son of Resident) published on 27 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been absolutely wonderful at Rivermead. All are really friendly and have been so good with our mum and everyone else at the home. The home is of a very high standard, calm and efficient and our family have been made really welcome when we've visited. Thank you to everyone. A lovely and
caring place, and perfect for our mum.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Mark G (Son of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very positive experience. Dad was very well looked after, staff were consistently very caring and considerate, and went above and beyond what we expected. The person on reception was very good throughout, there was one carer who was excellent with Dad and cheerful, despite his sometimes gloomy ways.
The care assistants were also very warm and thoughtful, and the nurse was brilliant and very gentle with Dad in his last few hours, and the communication with us was much appreciated.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A S (Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very helpful and polite. Nothing was any trouble when needed to help the resident. They were always ready to help quickly and promptly. The food was varied and appetising and assisted in feeding if required.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Andrew B (Son of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once my dad had settled into the home, he wished he had moved in sooner so that he could take advantage of all the wonderful facilities and activities.
The staff at Rivermead were superb; kind, caring and very patient. My dad was bed-bound, so needed 24-hour care and assistance, and the staff couldn't
have been any more attentive.
Reply from Emma Cottle, Administrator at Barchester Rivermead Care HomeThank you for your fantastic review; we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the manager and team, who will appreciate your valued comments on the care they are delivering.
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Review from Josephine P (Daughter-in-law of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Rivermead are very lovely they are doing a fantastic job of looking after my mother in law. They are all very kind and caring. Any questions or queries you may have regards your family care needs or medication/health they will walk you through everything and give you all the information
you may need. I can not fault the manager she is superb and is doing a fantastic job. Thank you so much.
Reply from Emma Cottle, Admininistrator at Barchester Rivermead Care HomeThank you for your fantastic review, we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback on to the manager and team who will appreciate your valued comments on the care they are delivering.
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Review from Gillian W (Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care is good, and the staff are lovely, and they try and accommodate you with most things. Very short staffed, twice I had to wait 45/40 minutes for a bedpan, which is not acceptable in my eyes. I was in agony when they arrived. A lot of days there has been only 3 staff and a lot of people need
two carers to do them. Some residents were not getting their personal care till late afternoon which is not good, especially when I was on total bed rest. staffing situation was getting worse, as they were starting to get new residents every day. I had numerous clothing items disappear and were found in someone’s else’s drawers. They use agency nurses, and a lot don’t know the routine of the residents, and you're forever asking them to do things for you. The rooms were cleaned every day. The day I went to hospital for my scan, the cleaner did a thorough clean of my bed, and washed down my air bed.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review and for your generous donation to our staff following your recent stay with us. We value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced during your stay. Our service is continually supported and monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.
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Review from Gareth E (Grandson of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana arrived six weeks ago and we are over the moon with how she has settled with the excellent care she is receiving. It is a very clean care home with caring staff, she is more content after each visit.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Josephine H (Wife of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has received the utmost care from all the staff at Rivermead Barchester Care Home. Their care and support have been outstanding. Also, the kindness they have shown to me. Thank you.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Keith T (Son of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have found the home very good in all aspects over the last seven years. Since this covid-19 came, the staff have been excellent.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from P C (Friend of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my old friend of forty plus years in Barchester Rivermead, Norton, for the duration of her stay. I've always found it to be clean and well kept, the staff are lovely and appear to be genuinely fond of the residents, always a smile and a kind word in a difficult job.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A L (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During Coronavirus there hasn't been much contact. On outdoor visits the staff changes are phenomenal. The review is based on previously as unable to see food, staff etc. My dad was also at Rivermead until his passing. Mum seems happy enough as she has also deteriorated so much in this pandemic.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from John A (Son of Resident) published on 15 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend the care and dedication of the staff is of a very high standard. Residents' quality of life and care seems very utmost of this provider.
Reply from Sarah Jackson, General Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J G (Wife of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First of all, I would like to say how impressed and grateful I am to all the staff at Rivermead for the sterling effort they have put into caring during the last eight months. I realise the extreme pressure they must have endured and appreciate it. Regarding the visiting questions, I'm not sure that
I agree to the visiting vigil being relaxed at the moment, the virus is very fickle and difficult to read, testing seems to be far from reliable.
Yes; I would love to be able to visit my husband, although I am fortunate to be able to FaceTime him each day, but having just experienced a further lockdown because a family member recently contracted the virus, I'm not confident. Finally, I understand that in the event of claims being made as a result of treatment during the course of coronavirus, and I'm sure that lawyers will be very keen to do so, the Government has agreed to indemnify the hospitals, but not nursing homes? Which seems disgraceful.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Brenda W (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rivermead helped our family at a very difficult time when Mum needed specialist care. From day one, the staff have treated her very professionally and cared for her needs. During this difficult time, they have kept us updated with any changes to Mum and been very accommodating with our weekly visits.
During Mum's stay so far, her general health has improved dramatically.
Reply from Sarah Jackson, Manager at Barchester Rivermead Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.573 for Barchester Rivermead Care Home is calculated as follows: ( (217 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 295 Ratings = 4.573
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Chloe

Chloe Baron

Job Title: acting General Manager Joined: 2025

Hi, my name is Chloe, and I am acting General Manager here at Rivermead. I started my career in care when I was 18, supporting people in the community. I qualified as an RMN from the University of York in 2014 and, since then, have worked in a variety of roles within mental health services.


I joined Barchester in May 2025 to explore social care and bring my skills and knowledge to contribute to the care of residents and support my colleagues in their roles.


I have a passion for reading and love spending time with my husband and 2 daughters.

Mandy

Mandy Price

Job Title: Unit Lead

Mandy is a valued part of the team, and she is the unit manager of the Sunset Unit. Mandy has been a nurse for over 20 years, specialising in different parts of nursing. Mandy is our wellbeing champion and enjoys every aspect of her job.


Mandy enjoys working with dementia residents, making their day filled with happiness. Mandy is kind, approachable and sensitive. In her spare time, Mandy enjoys spending time with her cats and her family, whilst enjoying the outdoors. Mandy is attentively known as ‘Auntie Mandy’ to many members of staff, a role which suits her perfectly.

Amanda

Amanda Binns

Job Title: Nurse & Unit Manager

Amanda brings over 20 years of extensive nursing experience to her role as Nurse and Unit Manager at Rivermead. Throughout her career, she has developed a strong foundation in clinical care, patient management, and team leadership.


Amanda's comprehensive knowledge and hands-on approach enable her to oversee the day-to-day operations of the unit with confidence and compassion. As a dedicated leader, Amanda is committed to fostering a supportive and inclusive environment where both residents and staff feel valued and empowered. She prioritises person-centred care, ensuring that every resident's individual needs, preferences, and well-being are at the heart of all decisions.

Rebecca

Rebecca Shields

Job Title: Home Administrator

Hi, my name is Becky, and I am the homes Administrator.   My Job as the home administrator is to ensure all the finances are up to date and all records are kept up to date.


The role is varied, and there are many aspects to what we complete as a team, but no two days are the same, and there is rarely a quiet moment. I love the hustle and bustle and always have a smile for everyone.

Sarah

Sarah Lightfoot

Job Title: Head Chef

Sarah, along with her team, is responsible for the catering service throughout the home.


She plans menus with input from residents and relatives to ensure balanced, nutritious meals throughout the day.


Menus change four times a year to reflect seasonal produce and ensure variety. Sarah has worked in the catering industry for around 22 years in hotels, pubs, restaurants and care homes.

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