Barchester Rivermead Care Home

Visited today to see my Mum, She was in a tiki bar activity. It was a magical experience she was so happy sipping her cocktail and wearing her feather garland. The songs were perfect and triggered memories which we were able to talk about. She knows lots of words and joined in with the singing, clapping and tapping her feet. She enjoyed laughing at me when I wore a sailor hat and tried singing the words. We were so privileged to be part of the session and see Mum so happy.

Staff are very pleasant.

My husband has now been at Barchester Rivermead Care Home for about 10-months. He was a bit difficult and can still be at times. The staff deal with him in a lovely and kind manner, with patience and humour to name but a few. I now have peace of mind that he is safe, clean and well-fed. Thank you.

Our friend has settled in very well and is really happy and full of smiles when we visit. She looks healthy, clean and well cared for.

He was very unhappy here.

When my mother was admitted from hospital she was very disorientated but not as unhappy as she had been in hospital. Once she had settled she told me how much she liked it here and she said the staff were kind and helpful. I am relieved that she is in such good hands and delighted I am able to bring her old dog in to see her. I feel very secure to know she is treated with kindness and respect.

Food is wonderful!

Though it has been a difficult couple of weeks I have no doubt that the change of nursing home has been for the better, this will definitely be a forever home.

Dad spent ten weeks in the care of the wonderful staff. He was treated with the utmost care and dignity. The staff are friendly and welcoming. The home is clean and well maintained with gardens, both secure as well as for those who require less supervision. The food was of a very high standard and well presented. During dad's last few days, we were able to be with him. When a carer cries for the loss of your loved one, you realise you made the right choice.

Very good.

The staff have been absolutely wonderful at Rivermead. All are really friendly and have been so good with our mum and everyone else at the home. The home is of a very high standard, calm and efficient and our family have been made really welcome when we've visited. Thank you to everyone. A lovely and caring place, and perfect for our mum.

Very positive experience. Dad was very well looked after, staff were consistently very caring and considerate, and went above and beyond what we expected. The person on reception was very good throughout, there was one carer who was excellent with Dad and cheerful, despite his sometimes gloomy ways. The care assistants were also very warm and thoughtful, and the nurse was brilliant and very gentle with Dad in his last few hours, and the communication with us was much appreciated.

Staff were very helpful and polite. Nothing was any trouble when needed to help the resident. They were always ready to help quickly and promptly. The food was varied and appetising and assisted in feeding if required.

The staff at Rivermead were superb; kind, caring and very patient. My dad was bed-bound, so needed 24-hour care and assistance, and the staff couldn't have been any more attentive.

The team at Rivermead are very lovely they are doing a fantastic job of looking after my mother in law. They are all very kind and caring. Any questions or queries you may have regards your family care needs or medication/health they will walk you through everything and give you all the information you may need. I can not fault the manager she is superb and is doing a fantastic job. Thank you so much.

The care is good, and the staff are lovely, and they try and accommodate you with most things. Very short staffed, twice I had to wait 45/40 minutes for a bedpan, which is not acceptable in my eyes. I was in agony when they arrived. A lot of days there has been only 3 staff and a lot of people need two carers to do them. Some residents were not getting their personal care till late afternoon which is not good, especially when I was on total bed rest. staffing situation was getting worse, as they were starting to get new residents every day. I had numerous clothing items disappear and were found in someone’s else’s drawers. They use agency nurses, and a lot don’t know the routine of the residents, and you're forever asking them to do things for you. The rooms were cleaned every day. The day I went to hospital for my scan, the cleaner did a thorough clean of my bed, and washed down my air bed.

My nana arrived six weeks ago and we are over the moon with how she has settled with the excellent care she is receiving. It is a very clean care home with caring staff, she is more content after each visit.

My husband has received the utmost care from all the staff at Rivermead Barchester Care Home. Their care and support have been outstanding. Also, the kindness they have shown to me. Thank you.

Have found the home very good in all aspects over the last seven years. Since this covid-19 came, the staff have been excellent.

I have been visiting my old friend of forty plus years in Barchester Rivermead, Norton, for the duration of her stay. I've always found it to be clean and well kept, the staff are lovely and appear to be genuinely fond of the residents, always a smile and a kind word in a difficult job.