
They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)

Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)

the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)

They deal with the most challenging of care needs and treat everyone with courtesy and respectSusan B(Daughter-in-law of Resident/Service User)

Rivermead has been our lifeline - I can't envisage my mother's life elsewhereDorothy B(Daughter of Resident/Service User)

the staff are so caring and strive to give the best possible attention to all residentsGill H(Daughter of Resident/Service User)

Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has premium rooms overlooking the countryside with en-suite facilities.
All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided...
Care Provided by Barchester Rivermead Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Rivermead Care Home for full pricing details and T&Cs.
Contact Barchester Rivermead Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Chloe Baron (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (12)
Barchester Rivermead Care Home Reviews (82)
Barchester Rivermead Care Home has a Review Score of 9.4 (9.403) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Rivermead Care Home has 82 reviews.
Staff are very pleasant.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My husband has now been at Barchester Rivermead Care Home for about 10-months. He was a bit difficult and can still be at times. The staff deal with him in a lovely and kind manner, with patience and humour to name but a few. I now have peace of mind that he is safe, clean and well-fed. Thank you.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Our friend has settled in very well and is really happy and full of smiles when we visit. She looks healthy, clean and well cared for.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
On one occasion (that we saw) he was swung around his room on a hoist to his toilet and had his trousers/pants pulled down without any doors being closed, he was mortified that my sister was stood there. We’ve found out since, he should’ve been hoisted into a wheelchair and wheeled to the toilet. He was constantly covered in food. No member of staff took his hearing aids out every night to charge them (we left a note asking for this). He couldn’t go to the toilet one time I was visiting, because there was only one member of staff working, the rest were on lunch! He often had to wait long periods of time when he pressed his buzzer for the toilet.
My sister or myself have never seen the manager since the day I looked around. Although I did see a delivery of horse food for her pets?!
My dad stayed for 23 days but spent 9 of those in hospital.
He was very unhappy here.
Thank you for taking your time to write a review following you fathers short stay with us at Rivermead. We are sorry to hear your experience with Barchester did not meet your expectations. We are aware that you had raised concerns with the home during your fathers stay and these were looked into...
When my mother was admitted from hospital she was very disorientated but not as unhappy as she had been in hospital. Once she had settled she told me how much she liked it here and she said the staff were kind and helpful. I am relieved that she is in such good hands and delighted I am able to bring her old dog in to see her. I feel very secure to know she is treated with kindness and respect.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Lots of activities.
Everyone is friendly and cheery.
Food is wonderful!
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The ratio of staff to residents is good and the atmosphere seen as you walk through the door is excellent.
Though it has been a difficult couple of weeks I have no doubt that the change of nursing home has been for the better, this will definitely be a forever home.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team
Dad spent ten weeks in the care of the wonderful staff. He was treated with the utmost care and dignity. The staff are friendly and welcoming. The home is clean and well maintained with gardens, both secure as well as for those who require less supervision. The food was of a very high standard and well presented. During dad's last few days, we were able to be with him. When a carer cries for the loss of your loved one, you realise you made the right choice.
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Very good.
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The staff have been absolutely wonderful at Rivermead. All are really friendly and have been so good with our mum and everyone else at the home. The home is of a very high standard, calm and efficient and our family have been made really welcome when we've visited. Thank you to everyone. A lovely and caring place, and perfect for our mum.
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Very positive experience. Dad was very well looked after, staff were consistently very caring and considerate, and went above and beyond what we expected. The person on reception was very good throughout, there was one carer who was excellent with Dad and cheerful, despite his sometimes gloomy ways. The care assistants were also very warm and thoughtful, and the nurse was brilliant and very gentle with Dad in his last few hours, and the communication with us was much appreciated.
Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Staff were very helpful and polite. Nothing was any trouble when needed to help the resident. They were always ready to help quickly and promptly. The food was varied and appetising and assisted in feeding if required.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
The staff at Rivermead were superb; kind, caring and very patient. My dad was bed-bound, so needed 24-hour care and assistance, and the staff couldn't have been any more attentive.
Thank you for your fantastic review; we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the manager and team, who will appreciate your valued comments on the care they are delivering.
The team at Rivermead are very lovely they are doing a fantastic job of looking after my mother in law. They are all very kind and caring. Any questions or queries you may have regards your family care needs or medication/health they will walk you through everything and give you all the information you may need. I can not fault the manager she is superb and is doing a fantastic job. Thank you so much.
Thank you for your fantastic review, we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback on to the manager and team who will appreciate your valued comments on the care they are delivering.
The care is good, and the staff are lovely, and they try and accommodate you with most things. Very short staffed, twice I had to wait 45/40 minutes for a bedpan, which is not acceptable in my eyes. I was in agony when they arrived. A lot of days there has been only 3 staff and a lot of people need two carers to do them. Some residents were not getting their personal care till late afternoon which is not good, especially when I was on total bed rest. staffing situation was getting worse, as they were starting to get new residents every day. I had numerous clothing items disappear and were found in someone’s else’s drawers. They use agency nurses, and a lot don’t know the routine of the residents, and you're forever asking them to do things for you. The rooms were cleaned every day. The day I went to hospital for my scan, the cleaner did a thorough clean of my bed, and washed down my air bed.
Thank you for your review and for your generous donation to our staff following your recent stay with us. We value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are...
My nana arrived six weeks ago and we are over the moon with how she has settled with the excellent care she is receiving. It is a very clean care home with caring staff, she is more content after each visit.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
My husband has received the utmost care from all the staff at Rivermead Barchester Care Home. Their care and support have been outstanding. Also, the kindness they have shown to me. Thank you.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Have found the home very good in all aspects over the last seven years. Since this covid-19 came, the staff have been excellent.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
I have been visiting my old friend of forty plus years in Barchester Rivermead, Norton, for the duration of her stay. I've always found it to be clean and well kept, the staff are lovely and appear to be genuinely fond of the residents, always a smile and a kind word in a difficult job.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
During Coronavirus there hasn't been much contact. On outdoor visits the staff changes are phenomenal. The review is based on previously as unable to see food, staff etc. My dad was also at Rivermead until his passing. Mum seems happy enough as she has also deteriorated so much in this pandemic.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 10 Jul 2026
Our residents have been making the most of the lovely weather by spending time relaxing in the garden and enjoying the peaceful surroundings. We are so fortunate at Rivermead to...
- 10 Jul 2026
Our residents recently enjoyed a lovely day out at the beautiful Bempton Cliffs, making the most of the fresh sea air and spectacular views along the Yorkshire coast. We were...
- 10 Jul 2026
We were delighted to welcome Hannah from Once Upon a Tune to Rivermead, and as always, she brought so much joy, energy, and engagement to our residents. Hannah's sessions are...
- 29 Sep 2026Organiser: Barchester Rivermead Care Home
- 17 Oct 2026Organiser: Barchester Rivermead Care Home
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Rivermead Care Home.
Meet the Team (9)

Hi, my name is Chloe, and I am the General Manager here at Rivermead. I started my career in care when I was 18, supporting people in the community. I qualified as an RMN from the University of York in 2014 and, since then, have worked in a variety of roles within mental health services.
I joined Barchester in May 2025 to explore social care and bring my skills and knowledge to contribute to the care of residents and support my colleagues in their roles.
I have a passion for reading and love spending time with my husband and 2 daughters.

Hi, my name is Clare, and I am the Deputy Manager. I began at Rivermead as an agency nurse and enjoyed the atmosphere and the residents at Rivermead so much that I decided to work at Rivermead full-time. I quickly became the unit manager of Westow B and work hard to ensure the best quality of care for our residents.
I am very thorough in my work, and I am a very familiar face to all of the residents. I am a caring, comforting nurse. who is always there to offer a helping hand.
In my spare time, I enjoy spending time with my family and friends.

Hi, my name is Becky, and I am the home's administrator. My job as the home administrator is to ensure all the finances and all records are kept up to date.
The role is varied, and there are many aspects to what we complete as a team, but no two days are the same, and there is rarely a quiet moment. I love the hustle and bustle and always have a smile for everyone.

Hi, my name is Charlotte, and I am the friendly face you’ll see when you arrive at reception here at Rivermead. As an Admin Assistant, I play a key role in keeping the home running smoothly—welcoming visitors, supporting residents and families, and assisting the team with day-to-day administration.
I was inspired to join Barchester after my dad lived in one of our sister homes, giving me a personal insight into the care and compassion Barchester provides. That experience motivated me to be part of a team that makes a real difference in people’s lives. In my spare time, I enjoy spending quality time with my family.

Hi, my name is Megan, and I am a highly experienced and reliable night unit manager who ensures the smooth and safe running of the unit during overnight hours. I am committed to providing exceptional care and support to both residents and staff, maintaining a calm and efficient environment throughout the night.
My strong leadership and problem-solving skills make me an invaluable part of the team. When I am not working, I spend time with my two young children.

Hi, I am Nicola, the Activity Coordinator at Rivermead, planning and delivering a variety of interactive and stimulating activities throughout the week for all residents. I focus on person-centred care, tailoring activities to each resident's individual choices and interests.
I find my role incredibly rewarding, as I help residents enjoy life to the fullest, enhance their experiences, build friendships, and support their overall well-being.

Hi, I am Sarah, and along with my team, I am responsible for the catering service throughout the home.
I plan menus with input from residents and relatives to ensure balanced, nutritious meals throughout the day.
I have worked in the catering industry for around 22 years in hotels, pubs, restaurants and care homes.

Hi, my name is Sam, and I lead our housekeeping team with dedication and a keen eye for detail. Committed to maintaining a clean, safe, and welcoming environment, I ensure every space is cared for to the highest standard.
My hard work and leadership play a vital role in creating a comfortable atmosphere for both clients and staff here at Rivermead Care Home.

Hi, my name is Pat, and I am the resident ambassador at Rivermead. I am in charge of ensuring the residents' voices are heard and heading up the residents' meetings.
I take my role very seriously and enjoy advocating for everybody. I enjoy coming over to Memory Lane and playing games with the residents and enriching their lives, as well as the residents on the Westow unit.
I am the first to every event within the home and enjoy joining in any activity, no matter how big or small.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service -more info.