Barchester Rivermead Care Home

123 Scarborough Road, Norton, Malton YO17 8AA
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9.5 76 Reviews
  • Barchester Rivermead Care Home, Malton
Rivermead is a purpose-built care home, providing first-class 24 hour general nursing care, as well as expert care for those living with dementia in the Memory Lane Community. The home has 5 exclusive premium rooms overlooking the countryside.

All staff recognise that every individual is unique, and each person will require different kinds of care, the services include residential and nursing care, as well as expert dementia care, all provided bespoke to each person, depending on the individual care needs.

The home has a dedicated 'memory lane community' designed especially to give those with various dementia needs as much independence as possible within a comfortable, stimulating environment, whilst providing loved ones with peace of mind.

Rivermead provides a varied life enrichment programme full of social events and individual hobbies, so there is always something to do and look forward to. Created to empower all residents by cultivating personal interests, activities include exercise, arts and crafts, baking, gardening, music and much more!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care
  • Younger Adults

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1733

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Rivermead Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Jackson (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (12)

Barchester Rivermead Care Home Reviews (76)

Total of 76, showing 41-60
9.5

Barchester Rivermead Care Home has a Review Score of 9.5 (9.538) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Rivermead Care Home has 76 reviews.

Overall Experience

  • 52
  • 21
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Date Published

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Review from L M (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the closure of her previous care home due to the lack of nursing care during Covid, I had been worried about the enforced change in someone with advanced dementia. I need not have worried, the transfer has been handled with great care and support by staff who clearly understand the problems with
dementia and how best to deal with them.
The ratio of staff to residents is good and the atmosphere seen as you walk through the door is excellent.
Though it has been a difficult couple of weeks I have no doubt that the change of nursing home has been for the better, this will definitely be a forever home.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, which work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team

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Review from P J (Daughter of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent ten weeks in the care of the wonderful staff. He was treated with the utmost care and dignity. The staff are friendly and welcoming. The home is clean and well maintained with gardens, both secure as well as for those who require less supervision. The food was of a very high standard and well
presented. During dad's last few days, we were able to be with him. When a carer cries for the loss of your loved one, you realise you made the right choice.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P H (Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S A (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely wonderful at Rivermead. All are really friendly and have been so good with our mum and everyone else at the home. The home is of a very high standard, calm and efficient and our family have been made really welcome when we've visited. Thank you to everyone. A lovely and
caring place, and perfect for our mum.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark G (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience. Dad was very well looked after, staff were consistently very caring and considerate, and went above and beyond what we expected. The person on reception was very good throughout, there was one carer who was excellent with Dad and cheerful, despite his sometimes gloomy ways.
The care assistants were also very warm and thoughtful, and the nurse was brilliant and very gentle with Dad in his last few hours, and the communication with us was much appreciated.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A S (Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful and polite. Nothing was any trouble when needed to help the resident. They were always ready to help quickly and promptly. The food was varied and appetising and assisted in feeding if required.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Andrew B (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once my dad had settled into the home, he wished he had moved in sooner so that he could take advantage of all the wonderful facilities and activities.
The staff at Rivermead were superb; kind, caring and very patient. My dad was bed-bound, so needed 24-hour care and assistance, and the staff couldn't
have been any more attentive.

Reply from Emma Cottle, Administrator at Barchester Rivermead Care Home

Thank you for your fantastic review; we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the manager and team, who will appreciate your valued comments on the care they are delivering.

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Review from Josephine P (Daughter-in-law of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Rivermead are very lovely they are doing a fantastic job of looking after my mother in law. They are all very kind and caring. Any questions or queries you may have regards your family care needs or medication/health they will walk you through everything and give you all the information
you may need. I can not fault the manager she is superb and is doing a fantastic job. Thank you so much.

Reply from Emma Cottle, Admininistrator at Barchester Rivermead Care Home

Thank you for your fantastic review, we value all feedback. We strive to give the best possible care. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback on to the manager and team who will appreciate your valued comments on the care they are delivering.

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Review from Gillian W (Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good, and the staff are lovely, and they try and accommodate you with most things. Very short staffed, twice I had to wait 45/40 minutes for a bedpan, which is not acceptable in my eyes. I was in agony when they arrived. A lot of days there has been only 3 staff and a lot of people need
two carers to do them. Some residents were not getting their personal care till late afternoon which is not good, especially when I was on total bed rest. staffing situation was getting worse, as they were starting to get new residents every day. I had numerous clothing items disappear and were found in someone’s else’s drawers. They use agency nurses, and a lot don’t know the routine of the residents, and you're forever asking them to do things for you. The rooms were cleaned every day. The day I went to hospital for my scan, the cleaner did a thorough clean of my bed, and washed down my air bed.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review and for your generous donation to our staff following your recent stay with us. We value all feedback as this helps us to improve our service where required. Thank you for your comments regarding our staff team; we work hard to recruit the right carers and ensure they are inducted and trained to a high standard. We continually review our rota's to ensure we are continually meeting the needs of our residents as their health needs change. We would like to apologise for any concerns you experienced during your stay. Our service is continually supported and monitored by the General Manager and Regional team. We operate an open-door policy and extend a warm invitation to all our residents and families to discuss any concerns they may have.

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Review from Gareth E (Grandson of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana arrived six weeks ago and we are over the moon with how she has settled with the excellent care she is receiving. It is a very clean care home with caring staff, she is more content after each visit.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Josephine H (Wife of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received the utmost care from all the staff at Rivermead Barchester Care Home. Their care and support have been outstanding. Also, the kindness they have shown to me. Thank you.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Keith T (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the home very good in all aspects over the last seven years. Since this covid-19 came, the staff have been excellent.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P C (Friend of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my old friend of forty plus years in Barchester Rivermead, Norton, for the duration of her stay. I've always found it to be clean and well kept, the staff are lovely and appear to be genuinely fond of the residents, always a smile and a kind word in a difficult job.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A L (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During Coronavirus there hasn't been much contact. On outdoor visits the staff changes are phenomenal. The review is based on previously as unable to see food, staff etc. My dad was also at Rivermead until his passing. Mum seems happy enough as she has also deteriorated so much in this pandemic.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from John A (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend the care and dedication of the staff is of a very high standard. Residents' quality of life and care seems very utmost of this provider.

Reply from Sarah Jackson, General Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J G (Wife of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, I would like to say how impressed and grateful I am to all the staff at Rivermead for the sterling effort they have put into caring during the last eight months. I realise the extreme pressure they must have endured and appreciate it. Regarding the visiting questions, I'm not sure that
I agree to the visiting vigil being relaxed at the moment, the virus is very fickle and difficult to read, testing seems to be far from reliable.
Yes; I would love to be able to visit my husband, although I am fortunate to be able to FaceTime him each day, but having just experienced a further lockdown because a family member recently contracted the virus, I'm not confident. Finally, I understand that in the event of claims being made as a result of treatment during the course of coronavirus, and I'm sure that lawyers will be very keen to do so, the Government has agreed to indemnify the hospitals, but not nursing homes? Which seems disgraceful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Brenda W (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rivermead helped our family at a very difficult time when Mum needed specialist care. From day one, the staff have treated her very professionally and cared for her needs. During this difficult time, they have kept us updated with any changes to Mum and been very accommodating with our weekly visits.
During Mum's stay so far, her general health has improved dramatically.

Reply from Sarah Jackson, Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D W (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over 3 years with you. Very good care. Excellent food and friendly staff. Great atmosphere most of the time.

Reply from Emma Cottle, Admin at Barchester Rivermead Care Home

Thank you for all your kind words, it was a pleasure looking after mum and we continue to enjoy visits from your father. I will share the comments with our team.

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Review from A C (Daughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Rivermead after spending 3 months in the hospital. The management and staff made my father feel at home from the start. The care home is clean. The staff are all very friendly and approachable. My father has made very good progress, built his strength back up and now ready
to mix back out into the community. Would I recommend Rivermead to anyone? Most definitely.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S B (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has some of the best care living at Rivermead. The only thing is that some key staff have been moved to the other unit, which in my opinion would upset residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Rivermead Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are continually reviewing our staff to meet the needs of our Residents. I will pass on your feedback to the team.

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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Barchester Rivermead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.538 for Barchester Rivermead Care Home is calculated as follows: ( (234 Excellents x 5) + (79 Goods x 4) + (15 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 340 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Rivermead Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Sarah

Sarah Jackson

Job Title: General Manager

Hi, my name is Sarah and I am the General Manager here at Rivermead.


Thank you for taking the time to look further into what Rivermead has to offer to you or your loved one.


Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked in the health and social care sector for several years and I really enjoy working in a nursing home environment and supporting and developing the staff to provide excellent care for our residents.


The home's core values resonate with my own: respect, integrity, responsibility, passion and empowerment. We strive for excellence by supporting the staff team to empower and enable our residents to live their best life possible whilst in a nurturing environment. Should you or a loved one be looking for care options, please do get in touch!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Rivermead Care Home to verify any information. View our terms and conditions. Barchester Rivermead Care Home has an Enhanced Service - more info.