






Sutton Hall and Lodge care home in Sutton in Craven, North Yorkshire offers residents a welcoming home.
Located a 10 minute journey from the two nearest town centres of Skipton and Keighley, the care home has 60 en-suite bedrooms.
Caring, trained staff give individualised care and champion independence and personal choice.
Sutton Hall and lodge team members encourage residents to socialise and participate in a variety of activities, offered on a daily...
Care Provided by Sutton Hall & Sutton Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Sutton Hall & Sutton Lodge for full pricing details and T&Cs.
Contact Sutton Hall & Sutton Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Highgate Care Services Ltd
- Private Owned
Person in charge
- Joshua Riley Knowles(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (52)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visitors welcome anytime.
Parking
- Free on-site parking.
Sutton Hall & Sutton Lodge Reviews (55)
Sutton Hall & Sutton Lodge has a Review Score of 9.2 (9.202) out of 10, based on 10 reviews in the last 2 years.
Over all time Sutton Hall & Sutton Lodge has 55 reviews.
Nothing is ever too much for anyone, and I am extremely happy here.
Many thanks for taking the time to review our home. It is our pleasure to care for you, and we are delighted that you are enjoying life at Sutton Hall & Lodge. Your kind words are greatly appreciated, and I will, of course, pass them on to the Home colleagues.
Our dad moved into the home at the end of November 2022 and has settled in really well. He has dementia and other health needs and has been looked after really well. All the staff at the home, in all their different roles, are wonderful. Nothing is too much trouble, and they are all so kind and caring. Thank you all.
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. Your kind words are greatly appreciated, and I will, of course, pass them on to the Sutton Hall & Lodge Family.
They have looked after my cousin with care and gentleness. Weekends are rather quiet. The room has a view of a garden and birds, squirrels (and cats)!
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will, of course, pass them on to the Sutton Hall & Lodge family.
Our dad has only been a resident at Sutton Hall & Sutton Lodge for eight weeks following four months in the hospital. Dad has dementia, and it gives us peace of mind knowing that he is safe and cared for by such kind and patient staff. He has settled in really well, and the staff have been very supportive. We have visited frequently and have always been warmly welcomed. The home is in a lovely location, and Dad's room has everything that he needs. We wouldn't hesitate to recommend Sutton Hall 7 Sutton Lodge.
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad, and we are delighted he has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to Vicky and the Sutton Hall team.
My mum stayed here for respite. There were so many faults with this home. Too many different agency staff. We were sold this place when we first visited and it sounded and looked the ideal place. Turned out it wasn't! The pull cord in the shower room broke the first day, which we reported and 4 days later still wasn't fixed. Mum fell and we were not informed, Mum told us herself. The food was awful. Curried cauliflower soup one day which I tasted and it burnt my throat let alone Mum's. Bins weren't emptied regularly. We asked for a female member of staff to care for Mum's personal needs, but this was totally ignored and young males were used which Mum was devastated by. Buzzers were going off continually whilst we visited Mum and also we could hear them every time we rang her. Communication is almost non-existent. Dementia residents were left with no staff in the dining room. I could go on!
We are disappointed that you feel that the service provided wasn’t suitable for your mother. In relation to the points raised, I understand that the...
The food was poor and a lot of the time cold.
Dementia patients wandered into his room at night, so they locked my husband in - very dangerous.
Some of the staff were ok, but management was poor.
We are sorry that you felt that the care and facilities provided did not live up to your expectations.
I understand that some of the points you raised were actioned...
My husband passed away suddenly on 26th October 2022 after just three days of illness.
Day one - management sent for a GP but did not attend, diagnosed over the phone with a chest infection, antibiotics issued, but still not received the late evening, why didn't management chase them up?
Day two - A GP called again and actually attended, but by this time, he was very ill.
Day three - management was very attentive and couldn't do enough, and my husband was comfortable but passed away that evening, Wednesday 26th October 2022.
I want answers from management as to why I was not told he had had a bad reaction to being given the Covid Booster and the Flu injection together. Why were his belongings not itemised, items missing etc.
Why have I not heard a word from management since the day he passed - how caring is that.
Dear Carol. We are so sorry for your loss. We are sorry that you feel that the service provided did not meet your expectations. We would welcome the opportunity to discuss the sequence of events you stated above in detail at your convenience. Our home manager has indeed tried to contact you following the death of your husband and a sympathy card was sent.
My mum came to Sutton Hall & Sutton Lodge in August 2022 from another nursing home where she had, in my opinion, not been cared for, resulting in a decline in her health. Since moving, she is eating and drinking, which she was not doing and has put weight on and is looking much healthier. They have worked with her, and she is now going to the day room and joining in the activities.
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and we are delighted that she has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Sutton Hall & Lodge colleagues.
Mum has dementia and was living very remotely before arriving at Sutton Lodge. Staff have worked tirelessly to accommodate her, and she has settled so well. Some behaviours have been hard work, but the staff and management have been nothing but kind and supportive. I've been in many care homes through work, and I can't praise the staff highly enough here - well done!
Dear Kate, many thanks for taking the time to review our home. It is our pleasure to care for your Mum, and we are delighted she has settled in so well. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Sutton family.
I'm happy with my mum generally at Sutton. However, there are a few niggly things which would be good to iron out. All staff are very helpful. Mum's room doesn't seem very clean most weeks, and her washing doesn't get done as regularly as I would expect.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. It is our pleasure to care for your Mum. Your points are noted, and I will raise them with the team at Sutton Hall & Lodge to respond.
Post-Covid lockdowns, the home is working extremely hard to recover and is managing to provide greatly appreciated care to Mum. The staff are excellent. Mum's condition can be very difficult at times, but she is well cared for.
Dear Frederick, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Sutton Hall & Lodge.
I am very happy with the care home. My dad is settling well. I am pleased an individual care package has been put together. Nothing seems too much for any of the staff.
Dear Jonathan, many thanks for taking the time to review our home. It is our pleasure to care for your Dad and are delighted at how well he is settling in. Your kind words are appreciated and I will of course pass them on to the manager and the colleagues at Sutton Hall.
Dad has been at the home for two years now. During this time, the management has improved. The manager and staff are friendly and approachable. Communication throughout the pandemic has been excellent. The staff are doing a good job but require more help and resources. The group need to invest more to help the manager and staff continue the improvement. Finance is required for decoration and improved outside areas.
Dear Bernadette, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service, your comments are noted and indeed we already have works planned for Sutton Hall later in the year. Your kind words are greatly appreciated and I will of course pass them on to Vicky and the colleagues at the home.
Things are improving since my mother first arrived back in April, but a long way to go before I am happy for my mother's well-being in health and cleanliness, physically and in clothing. More staff is required to a level of one carer to two or three residents. The food is ok, could be much better, and residents do need more help with eating when they were injured.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service . In response to the points raised, the staffing levels at the home are always relevant and based upon the number of residents in the home and is monitored daily and...
Mum was extremely anxious and didn't want to go, but immediately upon arrival, we were both welcomed, put at ease and had everything explained to us. On previous respite visits to another care home in the area, Mum has stayed in her room and has not been willing to participate in social activities.
However, at Sutton Hall, she was gently encouraged to go to the lounge immediately, and during her stay there, she has enjoyed multiple activities, including a Queens Jubilee Party and bingo to mention but a few.
We received a positive update from the management to reassure us that Mum had settled in well and was chatting with other residents. This was lovely to hear as she is housebound and does not leave her bedroom at home (she lives with us).
She is happy to return, which gives us peace of mind about taking another holiday this year (we were waiting 3 years for this one!).
Dear Sara, many thanks for taking the time to review our home. It was pleasure to care for your Mum and are delighted at how she settled in and you enjpyed your holiday with peace of mind. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleague at Sutton Hall.
I have been visiting my relation for over six years since she came to Sutton Hall. I was very pleased with the care she received for a number of years. Then, the management of the home changed, and since then, and Covid, the carers have been overworked, underpaid and are not always giving the proper care. My relative's treatment eg, answering her bell to be taken to the toilet etc, has been unsatisfactory. I realise that staff are under a lot of pressure. I think the management needs to take a more active part.
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. In answer to your points raised, the staffing at the home is more than adequate for the number of residents and is monitored daily and adjusted accordingly in order that...
We found the staff both helpful and friendly. We were treated with consideration and care. Attention was always given as to when we required help and comforts of any kind.
Dear Valerie, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to all the colleagues at Sutton Hall.
The need to have Dad cared for away from home was hard for the family to cope with. However, Sutton Hall has been supportive throughout.
Many thanks for taking the time to review our home. It is our pleasure to care for your Dad. All feedback is greatly appreciated and allows us to continually develop our service. I will of course pass on your kind comments to the manager and the team at Sutton Hall .
The staff upstairs are more patient with residents.
Dear Angela, many thanks for taking the time to review our home. All feedback is greatly appreciated and allows us to continually develop our service. I will, of course, pass on your kind comments to the team at Southlands.
I moved my mum from a previous care home into Sutton Hall & Lodge on the recommendation of a friend. It’s proved to be a fantastic decision. All the staff are all pleasant, caring and attentive. They’ve kept me informed of the changing procedures for visiting during the pandemic, and I have no hesitation in recommending Sutton Hall & Lodge if you are thinking of a care home for a family member.
Thank you for your kind words, which we will share with our team. We appreciate your support throughout difficult times and are happy to read such a lovely review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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