Sutton Hall & Sutton Lodge

Cornmill Walk, off Sutton Lane, Sutton in Craven, Keighley BD20 7EN
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9.8 51 Reviews
  • Sutton Hall & Sutton Lodge, Keighley
Sutton Hall and Lodge care home in Sutton in Craven, North Yorkshire offers residents a welcoming home.   

Located a 10 minute journey from the two nearest town centres of Skipton and Keighley, the care home has 60 en-suite bedrooms.

Caring, trained staff give individualised care and champion independence and personal choice.

Sutton Hall and lodge team members encourage residents to socialise and participate in a variety of activities, offered on a daily basis.

Chefs prepare comforting, nutritious tasty meals, while catering to dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £995
  • Self-Funded Residential Dementia Care: from £1050
  • Self-Funded Nursing Care: from £1215
  • Self-Funded Nursing Dementia Care: from £1406
  • RESPITE Self-Funded Residential Care: from £995
  • RESPITE Self-Funded Residential Dementia Care: from £1050
  • RESPITE Self-Funded Nursing Care: from £1216
  • RESPITE Self-Funded Nursing Dementia Care: from £1406

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Sutton Hall & Sutton Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Bev Hanson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (52)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Sutton Hall & Sutton Lodge Reviews (51)

Total of 51, showing 41-51
9.8

Sutton Hall & Sutton Lodge has a Review Score of 9.8 (9.764) out of 10, based on 12 reviews in the last 2 years. Over all time Sutton Hall & Sutton Lodge has 51 reviews.

Overall Experience

  • 27
  • 17
  • 5
  • 1
  • 1

Date Published

51
4
6
12
39

Review from Patricia A (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management all excellent and do their very best for everyone in there, even when short staffed. All very friendly, helpful, which means a lot. So thank you to you all and keep up the good work.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. I’m delighted to hear such lovely feedback about both the staff and the home. Kind regards, Care Home Manager

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Review from Eileen C (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives all the help and the staff are excellent.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you so much for rating our home ‘Excellent’ across the board. It is wonderful to hear that our hard working staff are able to do everything that your mum requires. Once again, thank you.

Kind Regards,
Susan Green

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Review from B C (Husband of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been well looked after in this nursing home. I visit him most days as I live nearby. I am always kept informed regarding his care or any more difficult incidents such as falls or infections.
The staff are friendly, kind and helpful and generally deal effectively with his complex needs.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you for taking the time to leave us such a lovely review. I'm delighted to hear that you are happy with our standard of care.

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Review from Helen P (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Improvements are being made.
Management listen to concerns.
Most care staff are very friendly - others need a bit more encouragement to be more chatty with the residents.

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Review from Jean C (Sister of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful, cheerful and reliable. If they cannot help, they will find someone who can. Queries are dealt with.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you for taking the time to leave us a review. We're delighted to hear you are happy with the care that our staff and home provide. Kind regards, Care Home Manager.

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Review from Carolyn E (Wife of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now over 5 1/2 years since my husband has been cared for at Sutton Lodge. I trust them all completely as my husband really does seem to be relaxed and safe in the home, which means I find the situation far easier to live with. It is especially good that I feel I can approach all staff if I have
any queries.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Thank you so much for your kind words. Trust is very important to us, so it is fantastic to hear that we have earned it and that you feel comfortable in approaching any member of the team.


Kind Regards, Home Manager

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Review from Clive W (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough at Sutton Hall & Sutton Lodge for their compassion and attention to detail in every aspect of taking care of my mother choosing a care home is one of the most difficult decisions I have had to make but I definitely made the right choice. Nothing is too much trouble for
the staff from the management to the housekeeping staff in this difficult stage of my mother's life they help her to maintain her dignity which is very important for both her and the family.

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Review from Susan S (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is lovely.
Not only are the surroundings very pleasant, the care that is delivered is of a good standard.
The care home staff work hard to ensure dad's needs are met and the activities the home provides are really good.
Tea dances, barbecue, singers, concerts, charity events and trips
out.
Last week dad had a trip to Malham.
Besides all the good times, when dad needs more support the staff are always there for him.

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Review from Keith W (Son of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With Mum already in the home receiving outstanding care it was a natural and easy decision to ask for further support from the home's manager to assist with the discharge of Dad from hospital. The manager responded without any delay and agreed to Dad's admission. Dad was a little resistant to the care
home concept but within the first 5 minutes of being in the home, his fears were rapidly de-escalated by the very warm welcome we all received.


All of the staff were well informed about Dad and were able to mention his love of horse racing. This immediately got Dad talking and smiling.


When Dad first saw Mum he started to cry and was in total awe of "how well she looked". During my visits, I have consistently witnessed extremely high care standards and strong team approaches. I feel very well informed and extremely content. Both Mum and Dad are now back together and are receiving care which in my view is second to none. In the recent hot weather, hydration has been high on the home's agenda.

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Review from Lily S (Resident) assisted by family/friend published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good and kept clean. The staff are excellent and my room is cleaned every day. The caring staff are very kind and helpful, especially a particular carer who encourages me to stretch myself in walking a little further.
The food is quite acceptable but sometimes it is a little cold
by the time it reaches me. My Husband and family are made very welcome whenever they visit, in the case of my husband every day.

Reply from Susan Green, Care Home Manager at Sutton Hall & Sutton Lodge

Many thanks for taking the time to review our home. I am delighted to hear that the staff are kind and considerate, the home is clean and that you enjoy your stay at the home. Regarding the food, I will pass this feedback onto our kitchen staff and see where we can improve. Kind regards

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Review from Lynne (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There has been a few problems since my mother moved in in April 2016. But some things still worry me. My brother had to go buy a plunger to try and sort out a blocked sink, he has also fixed a bed, unfortunately, it did not sort the problem out. They should have called an emergency plumber, but no it
was put on the list for maintenance to sort after the weekend!


My mother does not eat that much, in fact, I am concerned as to a number of calories she has in 24 hours. The one thing she will eat is ice cream, yet time and time again the home does not have any. It is not difficult to store and as her diet is yoghurt and ice cream then they should always have it in.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Sutton Hall & Sutton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for Sutton Hall & Sutton Lodge is calculated as follows: ( (107 Excellents x 5) + (33 Goods x 4) ) ÷ 140 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Hall & Sutton Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Bev

Bev Hanson

Job Title: Home Manager

Joined: 2025

I began my career as a Registered Manager in 2014, achieving a Level 5 Diploma in Health & Social Care within one year, and I have never looked back!


I have enjoyed many varied positions over the years including Turnaround Manager, Regional Manager, Operations Manager, and Commissioning Manager, BUT I am always drawn back to the position of Registered Manager.


Delivery of quality and high standards of care for the people we support is what drives my passion. There is nothing more rewarding than making a difference in a person’s life, and seeing people thrive and enjoy their home and friendship groups. Of course, this cannot be achieved without a team that shares the same values and ethos as I and at Sutton Hall & Lodge. I have just that! A great team that gives their all day in and day out.


I have four adult children and two grandchildren who I love dearly, as well as an elderly cat who prefers the quiet life these days. My ideal weekend is comfy clothes, a tube of Pringles and settling down with the laptop to write a care plan or two or complete a month-end analysis. If loving your job qualifies you as a workaholic, then yes, I am one for sure…


I have an ‘open door’ approach so, if you don’t see me out and about mingling with people, please do pop by and say ‘Hello!’

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