Amarna House Care Home - Avery Healthcare

Thank you!

Very well looked after.

Couldn't put into words how fantastic all the staff has been to my Grandma and all of our family. My Grandma has only moved in in the last 6 months and continues to be a safe haven for her, she absolutely loves it, down to the lovely staff that takes care of her, the lovely facilities and activities they plan and the food! Thank you to the whole team for all the wonderful work you do and how engaged you are in my grandmas care!

can't fault the care for my grandma. The staff are absolutely wonderful with her, caring and kind. She seems very happy there. There are plenty of games and activities for her to do, a the sunday beef dinners look amazing. The home is always clean and tidy and her care plan and reviews are very thorough, well thought out and relevant to her needs

Thank you to all the hard working staff.

I would not recommend this care home my father was in mossdale before this one and all the staff are very good with the relatives keeping updates on my father on a regular basis. This care home says they will update you when the resident moves in then they put something in place so that they don't have to tell you much information at all even if they get put in hospital it means the care home doesn't have to tell you at all and also this means while in hospital there treatment won't get told to you neither

During a time of extreme stress, with an unsettled agitated mum, Amarna House (whole team) have gone above and beyond. From inviting me in when they had no availability to have a look around, (no appointment), To moving really quickly with an amazing 'can do' attitude and welcoming my mum into their home. Reception exceptional, home manager a real shining star on thinking on her feet and making things happen to the office staff and great staff in the unit.

Afternoon tea on St Valentines Day. The room and tables were prettily decorated following a St Valentine theme. As usually, the staff were kind, patient, attentive & obliging. They fostered a comfortable, relaxed & happy atmosphere in which lovely finger food & endless tea was enjoyed, always going the extra mile to ensure residents & their visitors were entertained. A very pleasant event!

Valetine afternoon tea party was excellent - food was quality - staff looked after all us extremely well.

I'm very happy with the standard fo care that my partner is receiving. Very friendly staff. Food very good & cleanliness etc. I feel he is being left in safe hands.

My daughter fought to get her Dad into the best care home possible after mistakes were made prior to being in care, he was misunderstood and his health was deteriorating whilst the lengthy process of evaluating his needs took place. My daughter pushed forward and my ex-husband was accepted into Amarna House with his health issues, weight loss and little trust in people. It was the best decision made. He has been there for around 15 months now, he has gained weight and gained trust in the staff. The staff are all fantastic and the manager is amazing, great leadership pays off. The manager and her team, keep a lovely clean home, greet all the residents with a hello and their names and are gentle and encouraging with them. The gardens are safe and secure for the residents to enjoy. Entertainment is put on for the residents on a regular basis. My daughter would not want her Dad anywhere else and I'll second that. Well done team Amarna.

Attended excellent garden part on (pirate themed) staff all dressed in excellent pirate costumes. The food and entertainment was exceptional. Staff couldn't have been more attentive. Residents, including my husband, who couldn't or didn't want to venture outside were well cared for. Everyone had a wonderful time, and the weather was even good. Thank you to all who made this wonderful for all who attended. Special thanks to the kitchen staff for the excellent food.

My husband has Alzheimer's. He has been a resident at Amarna House for 6 months. I am lost in admiration for the staff. I believe they have given him a sense of security, which he badly needed. Their consistent, gentle care has made him feel safer in his bewildering world. He has gained weight, again needed, and is physically well. I feel that care and support from all the staff, not just care staff, at Amarna House has given us the peace just to enjoy our time together.

I would like to thank all the staff for looking after Mum in her last weeks. Going home after visits was a huge weight off knowing Mum was really cared for when you are not there, and you feel as though you want to do more but you can't. Forever grateful to all the staff for making Mum's last days as comfortable and as peaceful to her passing. Thank you all the staff.

Cannot thank the staff at Amarna House enough. They have compassion, care and spirit in all of them. We feel very safe leaving our mother in the care of these people as we go back abroad. The manager is exceptional and leads a fantastic team. I am a nurse myself and cannot fault anything. Keep up the good work team.

Reflecting on our family's time at Amarna House, we deeply appreciate the tireless dedication of the carers who provided unwavering support to our loved one. Despite their commendable efforts, concerns arise regarding management transparency and integrity. While the care home manager demonstrates efficiency in operations, her lack of genuine people skills is evident, and PR exercises often fall short of fostering true transparency. Annual fee increases without proportional benefits for staff exacerbate these concerns. Broken promises and a lack of honesty mar our overall experience. While we acknowledge the care provided, we hesitate to recommend Amarna House until there's a genuine commitment to transparency. We hope for improvements that prioritize honesty and uphold promises, ensuring future residents receive the care and respect they deserve. Note: on 1/9/23 the Care Home Manager stated during a meeting of five that no previous employee would ever be welcome back. No exceptions!

Thanks to all the team at Amarna for your hard work.

My aunt recently moved into Amarna House for a respite stay. Amarna House changed my perception on care homes and I am delighted with every aspect. There is a warm welcome throughout the home, great activities, good hearty meals and the cleanliness is remarkable. Amarna House is a very homely place with a great manager and fantastic staff in all areas.

I visit Amarna House Care Home twice a week to visit my neighbour, who I looked after. It is always nice to see the smiling faces of the staff and also how clean it is. They do a lot for the residents, playing music and games, and also put on themed days, which are very good indeed. Everyone comes together, all enjoying themselves. I was at the Halloween party on Tuesday, which was absolutely brilliant, and the food that was put on was exceptional. I danced with some of the residents who all thoroughly enjoyed it, looking forward to the Xmas one. All staff and visitors dress up and look the part. Keep it up.

A final, thoughtful touch. When she died unexpectedly in her sleep, the staff laid her out beautifully in her own clothes with a religious symbol that they knew mattered to her.