Amarna House Care Home - Avery Healthcare

Rosetta Way, Off Ouseacres, Boroughbridge Road, York YO26 5RN
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9.6 49 Reviews
  • Amarna House Care Home - Avery Healthcare, York
Amarna House has been offering residential, dementia and respite care to the residents of the York area for the past ten years.

Couples and companions are warmly welcomed in the home where their well-being, comfort, and happiness are a top priority.

Benefits including the support of the Friends of Amarna House, who staff the Book Nook Café and regularly visit (sometimes with their dogs).

Residents can take advantage of an indoor garden, and alternative therapies. They can also pamper themselves by having their hair done in the hairdressers or nails done in the nail bar.

While there is a focus on dementia, there is also an emphasis on activity for all.

The home is firmly established in the local community, has its own minibus for trips out and receives plenty of visits from the surrounding schools and colleges.

The chefs make a point of incorporating the home-grown fresh herbs and vegetables into the menus, which are designed around the preferences of residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1640
  • Self-Funded Residential Dementia Care: from £1680
  • RESPITE Self-Funded Residential Care: from £1640
  • RESPITE Self-Funded Residential Dementia Care: from £1679

These prices are only a guideline, please contact Amarna House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Linda Donnellan-Beevers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Car park available.

Amarna House Care Home - Avery Healthcare Reviews (49)

Total of 49, showing 41-49
9.6

Amarna House Care Home - Avery Healthcare has a Review Score of 9.6 (9.579) out of 10, based on 15 reviews in the last 2 years. Over all time Amarna House Care Home - Avery Healthcare has 49 reviews.

Overall Experience

  • 39
  • 8
  • 1
  • 1
  • 0

Date Published

49
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6
15
34

Review from K W (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is very clean and comfortable. Staff seem friendly and caring. Seems to be plenty of activities.

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Review from Sarah E (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the home. Staff, care, enrichment and feel so grateful my Mumis at the home. May it long continue.

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Review from E K (Granddaughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for my Nanna. Everything she needs is here. She loves this being her home.

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Review from Wendy K (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is one of the most important things to me. I visited several homes for her and as soon as I walked in the Amarna House I just knew it was the perfect place for her. Friendly, welcoming bend over backwards to please everyone. I feel it is my second home. The Manager and all the staff are amazing.
I never have to worry about Mum. She is very very happy here.

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Review from Keith O (Husband of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is experiencing her third year here and despite Parkinson's plus "failed" hip operation can be a challenging case. The experienced and young carers, manage her needs promptly and with excellent care. On my frequent visits, I have observed the same support and care received by other residents.

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Review from M F (Sister of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the house very good and looking after my sister was excellent.

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Review from Kate B (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since July 2016 and Dad since December 2016. During their stay, we have been delighted with the care they have received. Their safety is always paramount to the staff and they are always treated with the utmost dignity and compassion. The staff are always supportive to the families
needs and anxieties and are WONDERFUL whenever I speak to them. The rooms are clean and comfortable although a little small. Mum requires hoisting and sometimes we do find it a little tight fit for her and her belongings, the staff and hoist. The food is simple but wholesome and Mum and Dad's requests are always met with a smile but I don't think they make the 3 course and wine description in the current Avery Healthcare brochure. Medication is always given on time and daily. Excellent activities provided in the lounge but no facilities for wheelchair access.

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Review from A C (Relative of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All girls on the 1st floor are enchanting, always pleasantly received. Front of house staff help me when needed.

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Review from Keith P (Friend of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my friend I am treated in a very friendly and helpful way by all staff. Including the front desk and office staff, I know my friend has much improved in health since moving here. I'm sure a lot of this is due to the way she is treated, looked after and entertained, and have no reason
not to recommend.

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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Amarna House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Amarna House Care Home - Avery Healthcare is calculated as follows: ( (136 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 179 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.875 Points relating to the number of positive Reviews for Amarna House Care Home - Avery Healthcare is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 14 Positive Reviews ÷ 16 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Linda

Linda Donnellan-Beevers

Job Title: Home Manager

Joined: 2011

Linda is a Qualified Nurse with over 25 years of experience in the NHS and Care Industry. She has worked for Avery Healthcare for 13 years in roles such as Regional Support Manager, Quality and Home Manager. Linda has a hands-on approach and the residents are at the forefront of Care Delivery. She promotes a supportive well-being working environment with diversity and equality throughout. Linda advocates person-centred care and for residents to have direct involvement in how the home is managed.

Mollie

Mollie Dickinson

Job Title: Administrator

Joined: 2019

Mollie joined the team four years ago with a care background in Home Administration. Mollie supports the Home Manager in many aspects including recruitment, HR, and Contracts and is always on hand with any questions in relation to Finances.

Chloe

Chloe Coupland

Job Title: Clinical Lead

Joined: 2019

Chloe is an experienced Senior Carer and has a vast knowledge of Dementia Care and Mental Health Well-being.


She has a person-centred approach and is our Infection Prevention Lead for Amarna House and monitors all aspects of Infection Control and Staff Training.

Joanne

Joanne Hooton

Job Title: Clinical Lead

Joined: 2012

Jo has worked in Amarna House for over ten years as a care assistant and has progressed to a Senior Carer and completed the City and Guilds Accredited Advanced Senior Carer training. Jo is now working alongside Chloe as the Clinical Lead. Jo oversees person-centred care planning, medication reviews and GP visits but also supports residents and staff on the floors.

Alicia

Alicia Stephenson

Job Title: Home Trainer

Joined: 2021

Alicia started at Amarna working as a care assistant before progressing into a Senior Carer and then a Team Leader role.


She then progressed further into the Home Trainer and is responsible for keeping the staff up to date with the relevant training and also supporting the mental health and well-being of the staff and residents.

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