Barchester Mulberry Court Care Home

Clifton Park Avenue, Shipton Road, York YO30 5PD
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9.7 84 Reviews
  • Barchester Mulberry Court Care Home, York
Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

The Care Quality Commission is the independent regulator for the care sector in England. On their most recent visit they noted (CQC’s copyright, recording a visit in May 2012) residents said that: ‘The staff are tremendous, they really look after me. I have recently spent some time away from the home but I’m really glad to be back,’ ‘it’s like home from home,’ and ‘being able to do things at my own pace is what I like.’

Care Provided by Barchester Mulberry Court Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 64 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1995

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

The price(s) shown are provided by the care home. Contact Barchester Mulberry Court Care Home for full pricing details and T&Cs.

Contact Barchester Mulberry Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mulberry Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachael Moss (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (62)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)

Barchester Mulberry Court Care Home Reviews (84)

9.7

Barchester Mulberry Court Care Home has a Review Score of 9.7 (9.679) out of 10, based on 13 reviews in the last 2 years.
Over all time Barchester Mulberry Court Care Home has 84 reviews.

Overall Experience
  • 66
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Date Published
  • 84
  • 6
  • 10
  • 13
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Reviewer Connection to Barchester Mulberry Court Care Home
  • 32
  • 12
  • 11
  • 8
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 84, showing 61-80
Review from Martin D (Friend of Resident) published on 24 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial visit and throughout my friend's stay at Mulberry Court all the staff were open, polite and caring treating both my friend, ourselves and other visitors in a warm and welcoming way. Whenever I needed to ask questions these were always answered in a timely and appropriate manner. There
was a feeling of "openness" which is to be commended. The only area which I would feel may be improved, and may well have been in newer premises, is the actual size of the individual washroom that was in my friend's room. I feel that it may well be ok for one person on their own able to toilet themselves however, it presents more of a problem when assistance is required e.g when 1 or more carers have to be involved in transfers or, as was the case with my friend, when a wheelchair/commode had to be used. Inherently this would appear to be a design fault in the building itself or it may be that the nature of the needs of the current users has changed since it was opened.
Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care HomeThank you for taking the time to review our service. Your comments are very much appreciated.
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Review from David A (Husband of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I (we) have been very impressed with the excellent. Care my wife was received over her 10 days here. The empathy and nursing skill of the staff has been a great comfort.
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Review from Antony B (Son of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Mulberry Court late August and unfortunately, she passed away in October 2017. In her short time there she was very content, she had much fondness for the staff. Mum wasn't very mobile but the staff were excellent at getting her to anything she wanted to get involved with.
All the staff were extremely respectful and helpful when mum sadly passed away.
Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care HomeThank you for your kind remarks regarding Mulberry Court. They are very much appreciated.
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Review from Ian B (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have put mainly good in the review below but my main concern is that although the majority of staff are good with dad's care (especially his problems (back and left side) as I come every night, I find him slightly unsettled as he seems to get his meds (painkillers especially) a lot later than when
regular staff are on. It seems to me mainly at the weekend when staff seem to be stretched.
Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care HomeThank you for taking the time to review Mulberry Court.
It is pleasing to note that you are satisfied with the overall standards of care that your family member is receiving.
Regarding your comments about medication; it is our responsibility to ensure that every person living at Mulberry Court is offered their prescribed medications at the appropriate times and that they are as comfortable as possible whilst staying with us.
I will continue to discuss with my colleagues how we maintain and improve upon the effectiveness and quality of the service we provide, and your concerns will be raised as part of those discussions.
I also want to reassure you that staffing levels in the home are regularly reviewed and considered in the context of residents' needs, and adjusted where necessary.
All the feedback we receive is important and valuable, helping us to maintain and develop a high-quality service, striving to deliver compassionate care to our residents.
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Review from Malcolm W (Friend of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just a visitor got fed and watered. Excellent.
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Review from John S (Friend of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just visiting invited to lunch excellent meal.
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Review from Jean J (Friend of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited.
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Review from Margaret G (Friend of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal.
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Review from Judith W (Daughter of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority.
I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being.
Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care HomeThank you for taking the time to review Mulberry Court. Your comments are very much appreciated and I will pass them on to my colleagues.
I am pleased that we were able to provide you and your relative with a quality service.
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Review from John F (Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home excellent and the staff extremely helpful. Thanks to all the staff.
Reply from Steve Edgar, General Manager at Barchester Mulberry Court Care HomeThank you for taking the time to review Mulberry Court.
It is pleasing to know that you had a positive experience of our service overall.
I note that you appear to have been disappointed with the activities provided by the home, I will be discussing this with the activities team, exploring with them how we might improve things in future, for you and the other residents. We will also continue to consult with our residents and relatives, identifying ways of maintaining and improving upon the quality of the service we provide.
Once again, thank you for your valuable feedback.
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Review from Mike P (Friend of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by both the house, its furnishings and general ambience and also the staff.
All the staff we met were friendly, efficient and instructive - showing us how to use wheelchairs etc. My friend seems very happy here. Thanks to all.
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Review from H J (Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed by many things.
The ambience, décor, cleanliness.
The personal care given so willingly.
The food.
The attention to detail, the kindness.
The physical care.
The spiritual attention.
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Review from M R (Son of Resident) published on 29 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was told the most important thing to look for when selecting a care home was the quality of the staff. Mulberry Court has the benefit of excellent staff who have done their best to help my mother settle in and this has resulted in an improvement in her condition. Had it not been for the positive attitude
of the staff, she would have been bed bound but can now get out in her wheelchair. My mother and I will always be grateful for this.
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Review from C T R (Friend of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very nice and helpful. Nothing is too much trouble. Meals are very good and a good choice. Lovely cakes on the coffee bar. The rooms are very cheerful and the residents can bring in furniture. Very good facilities, hairdressing, physiotherapist and lovely things to do during the week for the
residents. Overall a great place to live being pampered and well looked after.
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Review from K S (Friend of Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit regularly and find the staff are always helpful. Occasionally their English is a little weak but in general, the home seems very well run.
We are very satisfied with the service provided for our standing friend.
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Review from C H (Daughter of Resident) published on 15 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mulberry Court staff and facilities are absolutely wonderful. My father is receiving the best care we could hope for. We can't recommend it highly enough. The staff are caring kind and considerate. My dad loves the food choices especially the apple pie and custard.
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Review from L P (Daughter of Resident) published on 14 June 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mom was in Mulberry Court for only a couple of weeks as she was at end of life with secondary breast cancer and needed 24/7 nursing care.
The day staff were amazing - always helpful and happy to talk and would always check in on Mom, as well as see if there was anything we needed as we spent all day
with her.
Unfortunately, Mom wasn't able to make use of the facilities - there was a lovely lounge, nice coffee area and dining room. The menu choices were very good, but Mom couldn't eat much. The staff were always very nice and would check with her.
Our only disappointment was that the night staff did not notice Mom was slipping away, and therefore they did not contact us to advise us to come in, so, unfortunately, Mom passed away on her own and wasn't noticed until next round of checks. When Dad was in care the staff notified us, so we hoped the same would have happened with Mom.
However, overall, we were happy with the home, and felt Mom was treated with respect and dignity.
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Review from S B (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has now been a resident for fifteen months and I feel he has been treated with respect and dignity.
I too have been listened to appropriately and my requests responded to positively in all ways.
This has been with all staff, from manager, nursing staff, carers, catering, domestic, maintenance
and gardening staff.


A recent refurbishment had made a very pleasant entrance, lounge and cafe, plus a very nice dining lounge.

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Review from P G (Son of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent.
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Review from Jude (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Barchester Mulberry Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for Barchester Mulberry Court Care Home is calculated as follows: ( (130 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Barchester Mulberry Court Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (11)

Rachael

Rachael Moss

Job Title: General Manager

Hello, my name is Rachael and I am the General Manager here at Mulberry Court.


I have worked in the social care industry for over 20 years and I joined the Barchester family in July 2022.


I have returned to East Riding following my husband’s completion of 35 years of royal naval service and semi-retirement, we are so pleased to be back in our home county to spend time with family and our young granddaughter.


I was recognised and awarded Hampshire’s care home manager of the year in 2020 for fantastic leadership and commitment to the social care sector and I am delighted to have joined the family here at Mulberry Court to share my knowledge and experience.


I am passionate about person-centred care and getting out and about locally with the residents and looking forward to getting to know everyone individually. ‘Being a manager is not just a job it’s a way of life and everyone in my care is treated like family’.


I look forward to welcoming you to our home.

Joshy

Joshy Thomas

Job Title: Deputy Manager Joined: 2016

Hi, my name is Joshy and I am the Deputy Manager at Mulberry Court.


I have been a qualified RGN since 2005 and have worked in nursing homes and rehabilitation centres bringing a wealth of knowledge and experience to the home.


In 2016 I relocated to York and joined the Mulberry Court team as a staff nurse progressing my career to Unit Manager and now Deputy Manager in 2020. I aim to deliver the highest standard of nursing care to our Residents. I am a friendly and approachable person.

Ida

Ida Juliao

Job Title: Unit Manager

Hello, my name is Ida and I am one of the Unit Managers here at Mulberry Court. I have worked here for many years and enjoy providing high-quality nursing care for residents.


The unit I am responsible for is called ‘The Ridings’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and create an atmosphere that feels welcoming for everybody

Lizzy

Lizzy Varghese

Job Title: Unit Manager Joined: 2017

I worked at Mulberry Court as a Bank Nurse for many years, whilst also having a career in the NHS. In 2017, I was invited to apply for the role of Unit Manager by the management team. I was successful in my application and took up the post in July of that year.


The unit I am responsible for is called ‘Regency Suite’ and is on the first floor of the building. I am very proud of the work I do at Mulberry Court, promoting good nursing care for residents and fostering a sense of team spirit and a welcoming atmosphere.

Toni

Toni Dale

Job Title: care practitioner Joined: 1999

Hi my name is Toni and I started my journey with Mulberry Court back in 1999 at just 16 years old, my mum worked as a carer at the time and I loved the residents and atmosphere and so my Mulberry court career started as a waitress after school, then a carer before moving into the laundry. At that time I stayed for 7 years before having my children, I had a place at university but decided it wasn’t for me so came back to Mulberry Court and was quickly promoted to a senior carer role before becoming a care practitioner a role I love and continue to do.

Mark

Mark Boonham

Job Title: Head Chef Joined: 2024

Hi, I'm Mark I am the new head chef here at Mulberry Court Care Home, I've been working in the hospitality sector for over 20 years now after starting in a country pub at the tender age of just 14 washing up!


That is where they began to teach me how to cook and that’s when my love for cooking and this career path began, once I’d finished my exams at school, I then went to York College to gain both experience and a recognised qualification.


As I progressed and furthered my career, I worked in several places before I then became head chef at a number of busy restaurants both in and around the York area developing my skills further as I went.


Outside of work, I have two young children who are my absolute world and when I am not at work, I will be found doing something with them.

Debbie

Debbie Richardson

Job Title: Hospitality Services Manager

Hi, my name is Debbie and I am the Hospitality Services Manager here at Mulberry Court. I have worked at Mulberry Court for 20 years starting as a carer and then onto housekeeping and hospitality.


I enjoy my job very much particularly meeting and speaking to residents on my rounds. I pride myself on having high standards and am dedicated to maintaining a clean and tidy homely environment with the support of my housekeeping team.


I am always willing to help out wherever I can and believe in teamwork to give our residents the best lifestyle we can.

Craig

Craig Best

Job Title: Head of Maintenance Joined: 2024

Hi my name is Craig and I took on the role as head of maintenance in June 2024 after running my own property maintenance business for around 4 years, it has been a big change for me from working on my own for so long to being part of a team again but no two days are ever the same here at mulberry with lots of variation in the jobs/tasks that I do on a daily basis.


It’s nice to be able chat to with residents whilst carrying out my work hear their stories, and life experiences and learn about their varied backgrounds.


I have settled in well here at Mulberry and I look forward to using my knowledge and background for some projects around the lovely home and award-winning gardens we have here at Mulberry Court.

Zoe

Zoe Giles

Job Title: Lead activities co-ordinator Joined: 2024

Hi my name is Zoe I am the lead activities co-ordinator here at Mulberry Court, I started in January 2024 having previously worked at another care home on reception, however, I started doing more and more activities with the residents there so when I got the chance to move across to a Barchester home and do the role of lead I took the opportunity.


I have always enjoyed organising and am usually the one in the family who brings everyone together and sorts things so I feel I have found my true calling!


I am so lucky to be able to say I love my job, no two days are ever the same, although every day is so rewarding and to know I have made a difference to someone is the greatest feeling whether that’s through a group activity or an individual room visit to even stopping and saying a few words to them.

Chantana

Chantana Arnold

Job Title: Activities Assistant Joined: 2025

Hi, my name is Chantana, and I started at Barchester at Mulberry Court in August 2025 as an activities assistant, having previously spent the last decade as a carer, travelling to see people in their own homes and offer all kinds of assistance.


I am really looking forward to this new role and using my transferable skills to help the residents enjoy their days.

Jilly

Jilly Feetenby

Job Title: Laundry Assistant Joined: 2015

Hi, my name is Jilly and I have just celebrated ten years here at Mulberry Court, having joined the team in 2015.  I started as a carer before moving across to the housekeeping team.


I am now responsible for doing all the laundry within the home.

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