Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen...
Barchester Mulberry Court Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Contact Barchester Mulberry Court Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Mulberry Court Care Home for full pricing details and T&Cs.
Barchester Mulberry Court Care Home has a Review Score of 9.7 (9.659) out of 10, based on 13 reviews in the last 2 years.
Over all time Barchester Mulberry Court Care Home has 86 reviews.
Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent.
Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent.
Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them.
Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them.
Looks lovely which made us choose for my Dad. A very nice place if you are able bodied. However, my dad spent 4 months of his 6 month residency in bed. He needed assistance to get out of bed and into a wheelchair. As a family we got the impression this was too much like hard work to bother with. He...
Looks lovely which made us choose for my Dad. A very nice place if you are able bodied. However, my dad spent 4 months of his 6 month residency in bed. He needed assistance to get out of bed and into a wheelchair. As a family we got the impression this was too much like hard work to bother with. He left his room on 2 occasions. Staff run off their feet. On reflection definitely not worth £1000.00 per week in our opinion. Dad passed away while in residency and as we cleared his room, which involved passing the managers office on several occasions we got no acknowledgement whatsoever. Uncaring attitude.. Money went missing from room on 2 occasions. Reported and zero concern. Told 2nd time that a no money policy had been adopted. Swept under the carpet. Nurses and carers on day shifts can't be faulted. Dad didn't care for night shift, he felt everything was too much trouble. We spoke to manager but go no feedback or answers.
Thank you for taking the time to complete your review of Mulberry Court. We take all feedback we receive seriously.
Comments we receive from residents, families, visitors and professionals help us reflect on the quality of our service, enabling us to maintain high standards and continue...
Thank you for taking the time to complete your review of Mulberry Court. We take all feedback we receive seriously.
Comments we receive from residents, families, visitors and professionals help us reflect on the quality of our service, enabling us to maintain high standards and continue developing. We are particularly interested in identifying any areas for improvement.
It is pleasing to note that the overall standard of Mulberry Court is rated by the reviewer as ‘good’.
Every person living at Mulberry Court is offered the help and assistance that they need, as determined by a comprehensive assessment.With every resident our aim is to provide the appropriate level of intervention for that person, whilst supporting them to remain as independent as possible, for as long as possible.
At Mulberry Court, and all Barchester homes, a staffing tool, DICE, is used to determine safe staffing levels.Rotas are produced in advance which reflect the results from DICE, ensuring sufficient numbers of staff and an appropriate skill mix in each part of the building.
Anyone staying with us who is able to manage their own money, and wants to, would keep money in their own room or about their person.This is explained to residents and their families prior to them coming to live here.
Concerns brought to the General Manager’s attention are always treated seriously, with formal investigations taking place where necessary.Investigating concerns and complaints is another way in which we strive towards continuous improvement.
The management team at Mulberry Court have an ‘open door’ policy, and we encourage regular ad hoc contact from residents, relatives, and visitors.Due to the design of the building and the position of the General Manager’s office, they are often readily available for people to meet with.
Everyone in the team is encouraged to offer appropriate support to the families of our residents, particularly when their loved one is approaching the end of their life.Our hope is that we provide sensitivity and empathy at these times, whilst avoiding being intrusive.
It is always disappointing to learn that a family has had a less-than-positive experience of some aspects of the service.We will continue to listen to all the comments we receive, to learn from them, and to use the information they contain to continue delivering a high quality service to our residents.
Steve EdgarJune 2016
The care home is a lovely environment with friendly staff and good facilities. It always seems clean and facilities are lovely, with a nice garden.
My issues with the home are as follows:
Air conditioning used in winter to keep corridors to a cool 21 degrees - not warm enough for an older...
The care home is a lovely environment with friendly staff and good facilities. It always seems clean and facilities are lovely, with a nice garden.
My issues with the home are as follows:
Air conditioning used in winter to keep corridors to a cool 21 degrees - not warm enough for an older person. This dissuades my friend from going out and using the lounges.
Staff often sat chatting at nurses station instead of interacting with residents
Food often not appropriate, for example a spicy stir fry and rice!
Staff speak way too quietly to my friend who is very deaf. I would expect staff in the care profession to know this and adjust accordingly.
Activity programme mediocre at best. 'Come down and have a chat with your fellow residents' is not an activity in my opinion! This weeks 'programme' had only 2 days where an actual activity is taking place and one of those was cancelled! Nothing ever happens at a weekend
Thank you for taking time to review our home and service. We take any feedback we receive very seriously, as we strive to continually improve our home. Please see our response to the issues raised below:
1. Air conditioning used in winter to keep corridors to a cool 21 degrees - At Mulberry...
Thank you for taking time to review our home and service. We take any feedback we receive very seriously, as we strive to continually improve our home. Please see our response to the issues raised below:
1. Air conditioning used in winter to keep corridors to a cool 21 degrees - At Mulberry Court we aim to maintain a comfortable ambient temperature throughout the building at all times. Temperatures are checked regularly and although we have no record of residents complaining about the building being too cold (or too hot), any concerns raised by the people living here or their relatives are always taken seriously and looked into. We welcome all of the feedback we receive, as it helps us maintain and improve upon the quality of the services we provide.
2. Staff often sat chatting at nurses station instead of interacting with residents - Every member of the team is expected and encouraged to interact with the residents in a positive and appropriate manner, and to contribute to the atmosphere of community and homeliness that we are proud of at Mulberry Court. Each of us aims to engage with residents whenever the opportunity arises, for example whilst assisting with personal care, or when serving meals. We hope to make every interaction a meaningful one, in which each resident’s uniqueness is recognised and valued, and where a person’s dignity is maintained and promoted. There are some occasions when groups of colleagues do need to come together to share important information, or to identify any areas of concern that need to be addressed.
3. Food often not appropriate, for example a spicy stir fry and rice! A variety of nutritious meals are prepared on site by our dedicated catering and hospitality team, and there is always a choice of two main options each mealtime. If neither option is suitable for a particular resident then an “off menu” choice can be selected. We take note of all comments we receive regarding our menus, and we hold a regular Food Forum where residents are consulted about the meals, and can have a direct influence on the types of food we serve. We recognise that people have individual tastes and preferences, and we have sometimes introduced ‘non-traditional’ items to our menu at the request of the residents.
4. Staff speak way too quietly to my friend who is very deaf - As a team we acknowledge the variety of communication difficulties experienced by some of our residents, including hearing impairment. Communication is a major component of each resident’s care profile; with people who are hard-of-hearing, or deaf, each member of the team is expected to speak clearly and slowly, and at an appropriate volume for that person. Colleagues are encouraged to use creative ways of communicating if required, for example a pen and paper. In addition we liaise with the local hospital’s audiology department if there are issues regarding hearing aids, or if a hearing test is needed.
5. Activity programme mediocre at best - We are currently reviewing our approach to activities, focusing on individual lifestyle choices. In future we will explore each person’s interests (both current and historical), as well as incorporating any aspirations and ambitions that they might have, identifying how we can support our residents to continue living fulfilling lives. We are consulting with residents and their relatives, both one-to-one and in forums, to develop an approach that means the choices on offer to our residents are personally meaningful to each of them. The Activities Coordinators will be supported to provide a wider range of creative and stimulating options at Mulberry Court.
I had not come to visit Mulberry Court for several years and was delighted to find it as pleasant, welcoming and well-managed as in previous years.
I had not come to visit Mulberry Court for several years and was delighted to find it as pleasant, welcoming and well-managed as in previous years.
Staff are always friendly and pleasant. It appears that, sometimes there are staff shortages and inexperienced agency staff. This is something the staff themselves often comment on. My only averse comment would be the frequency I find my mother's room to be untidy. The bed is often unmade when I...
Staff are always friendly and pleasant. It appears that, sometimes there are staff shortages and inexperienced agency staff. This is something the staff themselves often comment on. My only averse comment would be the frequency I find my mother's room to be untidy. The bed is often unmade when I visit after lunch. Bins are not emptied and it appears the room has not been cleaned. I would ask that my mother is given a bath more often. The quality of the bedding is poor and I would expect better for the high fees.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Here at Mulberry Court Care Home - Barchester Healthcare we are always mindful of our residents wishes so with a special request to see the gardens at Beningborough Hall before...
Here at Mulberry Court Care Home - Barchester Healthcare we are always mindful of our residents wishes so with a special request to see the gardens at Beningborough Hall before...
Wow, what a wonderful start to October, it's been a warm and beautiful day here in York so we took the opportunity to get out in our Mulberry Court Care...
There are no accreditations posted yet for Barchester Mulberry Court Care Home.
Jane Hughes-Cook appointed General Manager at Mulberry Court Barchester Healthcare
Mulberry Court Barchester Healthcare has appointed Jane...
Jane Hughes-Cook appointed General Manager at Mulberry Court Barchester Healthcare
Mulberry Court Barchester Healthcare has appointed Jane Hughes-Cook as General Manager.
Jane, who is a trained nurse, brings with her over 20 years of leadership experience in mental health and dementia care services.
Mulberry Court is a purpose-built care home, providing excellent 24-hour nursing and residential care, offering long-term or respite support, with skilled and attentive staff, committed to providing individualised care in a safe and friendly environment.
Jane’s appointment comes at a pivotal time, as the UK care home sector is currently navigating major political changes, rising demand for luxury and specialised facilities, and persistent financial and workforce pressures.
Jane joins Mulberry Court from her recent role as Operations Manager at a national care organisation, where she successfully led multidisciplinary teams and improved outcomes across a portfolio of specialist care homes.Stacy Nicholson, North & North East Regional Director said: “We’re delighted to welcome Jane to the Barchester Healthcare team.”
“Her experience, strategic insight and dedication to patient-centred care will be instrumental in driving the continued success of Mulberry Court York, providing individualised care in a safe and friendly environment.
Jane will lead all daily operations, staff performance, and resident care quality, ensuring the home meets strict regulatory standards, managing financial budgets, and creating a safe, welcoming home for residents.
Her immediate focus will include enhancing patient pathways, improving access to services, expanding local community engagement and supporting the wellbeing and development of her team.
Jane said: “I’m honoured to join Barchester Healthcare and lead Mulberry Court to build local community links to keep occupancy stable.”
"This is a unique opportunity to make a meaningful difference by overseeing personal and clinical care plans to make sure residents get top-quality, person-centred support, and I look forward to working with a talented team to further build on the service’s strong foundations.”
Hi, my name is Joshy and I am the Deputy Manager at Mulberry Court.
I have been a qualified RGN since 2005 and have worked in nursing homes and...
Hi, my name is Joshy and I am the Deputy Manager at Mulberry Court.
I have been a qualified RGN since 2005 and have worked in nursing homes and rehabilitation centres bringing a wealth of knowledge and experience to the home.
In 2016 I relocated to York and joined the Mulberry Court team as a staff nurse progressing my career to Unit Manager and now Deputy Manager in 2020. I aim to deliver the highest standard of nursing care to our Residents. I am a friendly and approachable person.
At Barchester Mulberry Court, our Home Administrator has the important role of overseeing the daily business and office operations. Everyone at our...
At Barchester Mulberry Court, our Home Administrator has the important role of overseeing the daily business and office operations. Everyone at our home appreciates Alison’s commitment to managing finance and particularly payroll, as well as managing staff records, overseeing communication, and supporting the care home manager to ensure Mulberry Court is compliant.
Alison is an essential ingredient to the smooth running of Mulberry Court, contributing to the heartfelt inclusion in the health, safety, and daily happiness of every resident and staff member.
Alison says “it’s been an exciting and challenging couple of years, with the implementation, roll out, and familiarisation of new systems, and having a supporting role to the home's new digitalisation with Medius, Optima, Enable and ConneX”.
Alison has been with Mulberry Court for over 18 Years.
In her spare time, Alison is a York Knights Rugby League season ticket holder, following the club for over 20 years. Alison says, “an exciting season, with York Knights debut in the top flight, positioned tenth in the Super League standings with seven wins from 23 matches”.
Alison also has a share in a racehorse and enjoys going racing with her family to many venues, including Thirsk & Newcastle, to name a few.
Hello, my name is Ida and I am one of the Unit Managers here at Mulberry Court. I have worked here for many years and enjoy providing high-quality...
Hello, my name is Ida and I am one of the Unit Managers here at Mulberry Court. I have worked here for many years and enjoy providing high-quality nursing care for residents.
The unit I am responsible for is called ‘The Ridings’ and is on the ground floor of the building. I like to encourage team cooperation and good communication and create an atmosphere that feels welcoming for everybody
I worked at Mulberry Court as a Bank Nurse for many years, whilst also having a career in the NHS. In 2017, I was invited to apply for the role of...
I worked at Mulberry Court as a Bank Nurse for many years, whilst also having a career in the NHS. In 2017, I was invited to apply for the role of Unit Manager by the management team. I was successful in my application and took up the post in July of that year.
The unit I am responsible for is called ‘Regency Suite’ and is on the first floor of the building. I am very proud of the work I do at Mulberry Court, promoting good nursing care for residents and fostering a sense of team spirit and a welcoming atmosphere.
Hi, I'm Mark I am the new head chef here at Mulberry Court Care Home, I've been working in the hospitality sector for over 20 years now after...
Hi, I'm Mark I am the new head chef here at Mulberry Court Care Home, I've been working in the hospitality sector for over 20 years now after starting in a country pub at the tender age of just 14 washing up!
That is where they began to teach me how to cook and that’s when my love for cooking and this career path began, once I’d finished my exams at school, I then went to York College to gain both experience and a recognised qualification.
As I progressed and furthered my career, I worked in several places before I then became head chef at a number of busy restaurants both in and around the York area developing my skills further as I went.
Outside of work, I have two young children who are my absolute world and when I am not at work, I will be found doing something with them.
Hi, my name is Debbie and I am the Hospitality Services Manager here at Mulberry Court. I have worked at Mulberry Court for 20 years starting as a...
Hi, my name is Debbie and I am the Hospitality Services Manager here at Mulberry Court. I have worked at Mulberry Court for 20 years starting as a carer and then onto housekeeping and hospitality.
I enjoy my job very much particularly meeting and speaking to residents on my rounds. I pride myself on having high standards and am dedicated to maintaining a clean and tidy homely environment with the support of my housekeeping team.
I am always willing to help out wherever I can and believe in teamwork to give our residents the best lifestyle we can.
Hi my name is Craig and I took on the role as head of maintenance in June 2024 after running my own property maintenance business for around 4 years,...
Hi my name is Craig and I took on the role as head of maintenance in June 2024 after running my own property maintenance business for around 4 years, it has been a big change for me from working on my own for so long to being part of a team again but no two days are ever the same here at mulberry with lots of variation in the jobs/tasks that I do on a daily basis.
It’s nice to be able chat to with residents whilst carrying out my work hear their stories, and life experiences and learn about their varied backgrounds.
I have settled in well here at Mulberry and I look forward to using my knowledge and background for some projects around the lovely home and award-winning gardens we have here at Mulberry Court.
Hi my name is Zoe I am the lead activities co-ordinator here at Mulberry Court, I started in January 2024 having previously worked at another care...
Hi my name is Zoe I am the lead activities co-ordinator here at Mulberry Court, I started in January 2024 having previously worked at another care home on reception, however, I started doing more and more activities with the residents there so when I got the chance to move across to a Barchester home and do the role of lead I took the opportunity.
I have always enjoyed organising and am usually the one in the family who brings everyone together and sorts things so I feel I have found my true calling!
I am so lucky to be able to say I love my job, no two days are ever the same, although every day is so rewarding and to know I have made a difference to someone is the greatest feeling whether that’s through a group activity or an individual room visit to even stopping and saying a few words to them.
I am Eileen. I have lived at Mulberry Court for several years now and really enjoy my role as resident ambassador, helping new residents settle in...
I am Eileen. I have lived at Mulberry Court for several years now and really enjoy my role as resident ambassador, helping new residents settle in and form friendships, as well as visiting those who are bed-bound and offering them companionship sessions.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mulberry Court Care Home to verify any information. View our terms and conditions. Barchester Mulberry Court Care Home has an Enhanced Service -what an Enhanced Service includes.