Somerset House Care & Nursing Home

I always find the staff here most pleasant and helpful. My mother is well looked after and cared for. The management team are most helpful and polite.

Reall good care home with lovely staff. Always polite and friendly. Nothing is too much trouble, we are always made welcome and offered a drink. Lovely place.

This home is very well run. All the staff welcome us all every time we visit. They look after our mum very well indeed. They are the best.

My mother has been a resident for 18 months and has always been looked after well. All the staff have a caring attitude, and nothing seems to be too much bother. The home is always clean, and so is my mother.

My uncle has been in Somerset House for a few months now, and the manager and staff are very friendly and welcoming. The staff are very caring and always keep you informed about things that are going on with your family.

My 97-year-old mum has been a resident at Somerset House for 15-months now, and I continue to be impressed by the high standard of care provided by both management and staff. Mum is settled and happy and never seems to go short of affection and hugs from her carers. I am always kept fully up to date with her care requirements and condition, and I have full confidence that she is safe and happy in their care.

I would not hesitate to recommend Somerset House as a care home to anyone looking for a high standard of care for their loved one.

My dad has settled well at Somerset House due to the staff being kind and helpful with his dementia. If I need to know anything about what is happening with him, every member of staff is always helpful. He always smiles when he sees any member of staff, which tells me a lot - if he is happy, so am I to walk away knowing that he is looked after.

My mother is very happy here. The staff support her needs well, and she feels at home here. From my point of view, the staff and management are friendly and approachable. Activities are varied, and residents can join in or not as they wish. The food always looks good, and my mother enjoys it. I would recommend Somerset House to anyone looking for a residential care home.

Since my mother's arrival at Somerset House, I have been extremely happy with the quality of care Mum has received. I have found the home to be professional and caring. The biggest compliment I can make is that my mum is happy, which reflects her quality of care and life. Thank you.

Friendly, comfortable, professional and caring. Excellent feedback at all time - including first-class support from all levels of staff, managers, nurses, carers, and most importantly, admin.

Extremely pleased with the care for my mum. She looks well and happy and is always clean and tidy. The staff are caring, friendly and very professional. The home is always immaculate and smells lovely (especially the divine smaller from the kitchen)! The grounds are beautifully kept too. Feel that my much-loved mum is receiving the best care possible. Many thanks.

The home is well run and organised, and the staff are extremely helpful. I am always kept informed of any changes and activities happening. There is always a person at the end of the telephone if I have any questions.

My father was a resident receiving end of life care. He lasted 9-months and was happy and comfortable. The staff were very kind and caring. Over the months, they kept us updated on Dad and didn't seem to mind how many times we called. It made it easier for us, as we lived in London and due to lockdown, made it difficult. We did manage to visit Dad a few times but not at the end as lockdown had started again. Thank you all for your help and care and for making Dads last moments as comfortable as he could be. Somerset House, you did a good job. A special thank you to those at the reception.

My mother and step father are both residents at Somerset House and I have been very pleased with the care and kindness they have received from the lovely staff. All the high standard meals are cooked on site with a good of choice available. I have been pleased with the activities that are provided to cover all abilities and the nice gardens where the residents are taken when the weather permits. I would recommend this well run home.

Would recommend to all friends and family.

A lovely home with a nice group of staff who are kind and caring. My mother is well cared for and staff go out of their way to make sure she is comfortable and content. Management are approachable and I see a varied range of activities, even though my mother doesn't like to join in, it is good to know the option is there for her. As a nurse myself, I am impressed with the level of physical care delivered even if sometimes my mum has to wait a little. I am always kept updated in her care and informed of issues.

My mother-in-law is well cared for and well respected. Staff relate very well to her and I feel they know her preferences, skills and her needs. The catering is very good and there is plenty of choice of home cooked food. Management are approachable and respond to suggestions and requests. There is a lovely atmosphere and many of my mother-in-law's visitors have commented on the friendly welcome they get.

The facilities were better than I expected. The food was of a very good standard. I think that if my circumstances were to change, and I could not take care of myself, then I would certainly apply for residency.

Currently, the care home is going through many changes including a change to management and staff. Hopefully for the better in some ways. My grandma is happy there but I am never 100% happy with all care, always have to keep checking e.g. my gran always has really dirty hands so hygiene care is always questionable. She is rarely taken out or any activities going on to keep her mood happy. Care staff try their best to get things right but a number of times they are understaffed (this has started to improve I think).