South Park Care Home

Gale Lane, Acomb, York YO24 3HX
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9.6 75 Reviews
  • South Park Care Home, York
South Park care home is situated in the Acomb area of York. This residential area has plenty of local amenities and is just a short bus ride from the centre of historic York. The home offers nursing care including elderly, respite, convalescence and palliative care. They specialise in dementia care, specifically for people with Alzheimer’s disease.

The home features modern, stylishly decorated lounge and dining areas, as well as an enclosed garden and central courtyard where residents can socialise or relax. The busy activities schedule takes into account residents’ preferences, cultural backgrounds and opportunities to try new things. The kitchen team prepare fresh, nutritious food and can cater to any dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1675
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1675
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

Please be advised that the fees displayed for nursing residents, DO NOT include the FNC. FNC is paid directly to the care home.

These prices are only a guideline, please contact South Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vikki Hamblin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Separate environment for Dementia residents in Ebor House
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1982
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Visiting

  • You are welcome to visit at any time, however, they do ask that you observe protected mealtimes unless you are booked to share a mealtime with your loved one.

Parking

  • There is parking onsite.

South Park Care Home Reviews (75)

9.6

South Park Care Home has a Review Score of 9.6 (9.640) out of 10, based on 21 reviews in the last 2 years.
Over all time South Park Care Home has 75 reviews.

Overall Experience
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  • 16
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Date Published
  • 75
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Reviewer Connection to South Park Care Home
  • 28
  • 16
  • 10
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  • 2
  • 1
  • 1
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Total of 75, showing 41-60
Review from P R (Son of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
A pleasant and caring home for my mum (who is 99 in June). Helpful and thoughtful staff, cannot praise them enough. I also have a distant relative who is a resident who I also visit - hopefully, sooner or later when this virus is finally over.
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Review from K M (Daughter of Resident) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been happy all the time, the manager is always there for a chat and nurses as well. It has been 106 days since mam has been in lockdown 13th March - 26th June, I've been to see mam 3 timed. They let me know any change in mam and I have done a lockdown book of every day as we see mam every day
usually, six of us visit. She has been well looked after with us not being there so thank you to all the staff.
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Review from I C (Husband of Resident) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and communication from management and staff. You always feel welcome and treat you and the residents with great respect. They make you feel like you have a second family and friends.
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Review from J O (Husband of Resident) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly, welcoming establishment, nicely situated and plenty of activities.
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Review from P K (Wife of Resident) published on 10 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in South Park Care Home for over 2 years, where he has been cared for with cheerfulness and compassion. Up until March this year I visited my husband every day and always felt welcome and could discuss any issues with staff. I have recommended the home to one of my neighbours when
her mother needed care and she was also pleased with the care.
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Review from Atholynne L (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been in South Park since July of 2019. My Mum has always been treated with kindness and respect and so have I. The staff have always been available if I have had any concerns or queries and have always kept me informed about the status of Mum's health. During this Covid Crisis, I have been
able to keep in touch with Mum via telephone calls and sending messages. I feel that the staff and Carers at South Park are doing an amazing job under the most difficult circumstances. I would like to take this opportunity of thanking each and every one of them for all they do for Mum.
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Review from Valerie S (Wife of Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 8 months my husband was in South Park I visited almost every day so was able to observe the quality of care the residents received. I was impressed by the patience and high standard of care the staff showed and always kind and considerate. I cannot praise enough the nurses and carers who
looked after my husband when he died. They made his passing peaceful and painless showing kindness towards him and family. Thank you South Park staff.
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Review from Debra B (Daughter of Resident) published on 1 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for all they did for our lovely Dad, the care and attention he received whilst with you was excellent and very much appreciated. The kindness and support showed to the family at this very sad time was very much appreciated, nothing was too much trouble.
Reply from Jasmine Bracken, Marketing Administrator at South Park Care Home

Thank you Debra for your kind comments about our Care team. We appreciate you taking the time to leave feedback for South Park Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at South Park did see some friendships flourish with both the Care team and residents. Thank you again Debra if there is anything more we can do please do not hesitate to reach out.

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Review from Katrina H (Granddaughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
There are no activities with residents, not value for money. The quality of food is disgusting, like party food sandwiches. No management due to staff leaving - who's the manager?
Don't do hourly checks as stated. The dining area hardly ever gets used, only used when professional visitors are coming.
Rooms very outdated and poor air quality. Also, the lifts are outdated and too small, it's a tight squeeze with a wheelchair. Outdated!
Reply from Jasmine Bracken, Marketing Administrator at South Park Care Home

Thank you, Katrina, for taking the time to leave us your feedback for South Park Care Home. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We are very sorry to hear of the concerns that you have raised and would welcome the opportunity to discuss these in more detail. Please could we ask that you kindly contact the Home Manager or Regional Manager for the care home in the first instance or alternatively the link to our complaints information is https://www.fshc.co.uk/feedback-on-our-homes/ where additional contact information is provided. We look forward to hearing from you.

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Review from Diana M (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is ok there. He likes to go into the garden. Every carer is nice they all talk to me and are very friendly which is good. I think overall the care home is nice. The entertainment staff are very nice.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, Diana, for letting us know how we are doing at South Park Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from P B (Husband of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food choices could be better.
Heating could be adjustable more easily. Experienced problems with hot running water sometimes just cold water available.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you for your comments about South Park Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Kirsty D (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was happy here.
We were always made welcome, on the floor my Dad stayed on and in the dining area and garden.
The residents and staff always complimented about the good behaviour of my children when visiting.
My Dad made us all aware of how great the staff and the home were to him.
He became
accepting that this was going to be his forever place.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you Kirsty for your kind comments about our Care team. We appreciate you taking the time to leave feedback for South Park Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Dad with dignity and the compassion he deserved during his time at our home. We hope that his time at South Park did see some friendships flourish with both the Care team and residents. Thank you again Kirsty, if there is anything more we can do please do not hesitate to reach out.

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Review from David W (Son of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father, who suffered from advanced dementia, was transferred from a Residential Care Home which was excellent but they could no longer cope with my father's deteriorating condition. This involved, severe cognitive difficulties and so he was taken in by the Dementia Unit at South Park in February,
where he received exceptional care right up until his death 3 months later.


I was so impressed with the degree of care and compassion, applied with dignity and I also thought the room and facilities were excellent. Dad was treated with kindness and respect at all times and the dutiful care from all the team, including assistants, administration, orderlies, activity organisers and nurses, all of whom, were fantastic.


I would, however, wish to make a particularly special mention for two of the senior nurses who were on duty throughout my father's final few 'dying days,' as well as their team of carers. It brings a tear to my eye how good the care was that he and we, as the 'soon-to-be-bereaved family' received.

Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, David, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for South Park Care Home. We understand the dreadful time you must have faced, and are so pleased you felt that our team lived up to expectation and treated your Father with the utmost compassion and dignity he deserved during his time at our home. We hope that his time at South Park did see some friendships flourish with both the care team and residents. Thank you again, David, if there is anything more we can do please do not hesitate to reach out.

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Review from John F (Son of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From when mum arrived at South Park until she passed away. All the staff were welcoming, caring and very helpful. She could not have been in a better place.
Nothing was too much trouble for the nurses and care assistants who went out of their way to make mum's final days at comfortable as possible.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, John, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at South Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Glad to hear how comforting South Park Care Home is.

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Review from Martin C (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, very good care and father felt safe and cared for.
Constructive comment - Food options could be improved for residents on soft diets.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, Martin, for sharing your recent experience of South Park Care Home. We are pleased to hear it has been so positive and that you have been impressed with the quality of our care. We appreciate all of your feedback as we always look at areas where we can improve. We look forward to seeing you again upon your next visit.

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Review from Mark R (Son of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good management.
Excellent staff, good cook. My mam is well looked after. Clean and tidy. Very good home.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, Mark, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at South Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Ann P (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and really satisfied with how my mum is cared for and I think the staff are great and I appreciate all that they do for her.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, Ann, for your comments about your recent experience at South Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Dot R (Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live here and love all the staff.
Reply from Ronnie Cavanagh, Marketing at South Park Care Home

Thank you, Dot, for sharing your experience of South Park Care Home. We are pleased to hear it has been so positive! We appreciate all of your comments. Have a wonderful day.

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Review from Jan A (Wife of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the standard of care that my husband receives. The staff are very caring, good humoured and responsive to the needs of the residents. The home is clean and has a calm and relaxed atmosphere.
Reply from Ronnie Cavanagh, Digital Marketing Executive at South Park Care Home

Thank you, Jan, for your kind comments about your recent experience at South Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jenny R (Friend of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I experience very lovely people and carers. It has a good atmosphere, very good activities and everyone is well entertained. The meals are decent choices.
Reply from Ronnie Cavanagh, Digital Marketing Executive at South Park Care Home

Thank you, Jenny, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with South Park Care Home was so positive. We look forward to your next visit. Take care!

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for South Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for South Park Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 247 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Vikki

Vikki Hamblin

Job Title: Registered Manager Joined: 2014

I am Vikki Hamblin, Registered Home Manager. I have been a Registered Nurse for over 40 years and in a management role for over 30 years, seeing and actioning many changes to care over those years.
My passion is and always has been focused on the care of the elderly and the care of residents living with a cognitive impairment .
My second passion is my family and the time I get to spend with them is very important to me.

Sindhu

Sindhu Jose

Job Title: Deputy Manager and Clinical Clead Joined: 2012

I am Sindhu Jose, Deputy Manager at South Park Care Centre, York.
By profession I am a Registered Nurse originally graduated from India. I moved to the UK in 2004 and played various roles in the care sector.


I am passionate about providing high quality person centred care to all our residents. I work closely with our dedicated staff and management team to ensure that every resident receives respect, dignity and support they deserve.

Tracy

Tracy Hatfield

Job Title: Administrator Joined: 2000

I am Tracy Hatfield, Home Administrator, I have been working at South Park for 25 years.
I enjoy working with the elderly, giving them the respect and dignity they all deserve and enjoy listening to their life history.
In my spare time I enjoy spending time with my grandchildren and family, reading and dancing.

Liam

Liam Morrison

Job Title: Head of Maintenance Joined: 2013

I am Liam Morrison, Home Maintenance Officer.
I have been working in maintenance for 25 years and Head of Maintenance at South Park for 10 years.
I have 3 sons and in my spare time I coach my youngest son’s football team.

Caroline

Caroline Richardson

Job Title: Housekeeper Joined: 2011

I am Caroline Richardson, Housekeeper and Infection Prevention and Control Lead.
I have been working at South Park for 15 years, becoming the Housekeeper 10 years ago.
I also do decorating in the home for residents rooms and take on activities when needed.
In my spare time I enjoy eating out and going on holiday.

Christian

Christian Waite

Job Title: Activities Co-ordinator Joined: 2022

I am Christian Waite, I have been working at South Park for 3 years as the Activities Co-Ordinator and love doing what I do. I get to spend time with so many interesting people, with so many incredible stories to tell about the lives they have lead and the city we all love. I leave this building with a smile on my face every afternoon knowing we have made a difference to someone’s day no matter how big or small that may have been.
When I am not at work you will find me walking my dog Frank on the moor. I am a fan of football, video games ,history and music so I have always got plenty to talk about.

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