South Park Care Home

Gale Lane, Acomb, York YO24 3HX
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9.6 75 Reviews
  • South Park Care Home, York
South Park care home is situated in the Acomb area of York. This residential area has plenty of local amenities and is just a short bus ride from the centre of historic York. The home offers nursing care including elderly, respite, convalescence and palliative care. They specialise in dementia care, specifically for people with Alzheimer’s disease.

The home features modern, stylishly decorated lounge and dining areas, as well as an enclosed garden and central courtyard where residents can socialise or relax. The busy activities schedule takes into account residents’ preferences, cultural backgrounds and opportunities to try new things. The kitchen team prepare fresh, nutritious food and can cater to any dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1675
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1675
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

Please be advised that the fees displayed for nursing residents, DO NOT include the FNC. FNC is paid directly to the care home.

These prices are only a guideline, please contact South Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vikki Hamblin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Separate environment for Dementia residents in Ebor House
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1982
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Visiting

  • You are welcome to visit at any time, however, they do ask that you observe protected mealtimes unless you are booked to share a mealtime with your loved one.

Parking

  • There is parking onsite.

South Park Care Home Reviews (75)

9.6

South Park Care Home has a Review Score of 9.6 (9.640) out of 10, based on 21 reviews in the last 2 years.
Over all time South Park Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to South Park Care Home
  • 28
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  • 10
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Total of 75, showing 61-75
Review from Jack S (Husband of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife entered South Park Care Home as a resident straight from the hospital. During my wife's stay, she was confined to her bed. During her time, she was cared for in the highest possible way, with care, love and dedicated gentleness. My wife was always changed, cleaned, almost immediately, taking
care to maintain her privacy. The care staff, in my opinion, were first class, as was the laundry staff and the cleaning staff, who kept the home immaculate.
Reply from Ronnie Cavanagh, Digital Marketing Executive at South Park Care Home

Thank you, Jack, for your kind comments about your recent experience at South Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sabrina R (Son of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and tidy and the staff are friendly and helpful. The management are approachable. My dad is settling well and the events organiser is amazing, bubbly and has a great work ethic. All carers and nurses are worth their weight in gold.
Reply from Ronnie Cavanagh, Digital Marketing Executive at South Park Care Home

Thank you, Sabrina, for your comments about your recent experience at South Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Bob T (Husband of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came to South Park three years in October. At first, I had mixed feelings about her being in a care home but now accepted there is no alternative. South Park care home over the three years, has cared for my wife extremely well. She always looks presentable. We are grateful to all staff for looking
after her in this manner.
Reply from Carl Duncker, Marketing Manager at South Park Care Home

Thank you, Bob, for your comments about your recent experience at South Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Patricia O (Wife of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in South Park Care Home for 2 years. He settled in very quickly and has always been happy there. The staff are very friendly, always happy to discuss matters arising, and they phone me regularly if they have any concerns.
There is always one member of staff present in
the main lounge, other members of staff keeping an eye on other residents in their rooms.
My husband is always well dressed in his own clothes and smiles a lot, which indicates he is happy and content, therefore, I too am happy with South Park Care Home, and my impression is the staff who work there are very dedicated to doing a good job and enjoy their work at South Park.
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Review from Paul k (Son of Resident) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have recently received day care from this service and I found the staff to be friendly and helpful. The home was clean and offered a good choice of quality meals. The home provides appropriate activities which include its own pub/café & Beauty Suite. In addition to this it provides a library.
I would definitely recommend this home.
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Review from David M (Husband of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All in all the home provides good care for my wife who has dementia after several strokes. The staff are very caring and friendly, I feel that my wife is being well looked after.
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Review from D N (Daughter of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with my mom's care. The home is in excellent condition now all changes have been made, decoration of bedroom. Happy with all the care and changes since new management. Thank you for all the help to my mom.
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Review from S L (Wife of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find it difficult answer but now after my husband has been here (nearly a year) I begin to understand the functioning of a care home, the staff in all departments are kind, friendly and hard-working and I like not to be able to come to other (as I don't drive). It is a bonus having a nice room with
a window view of the quadrangle. Sometimes residents can be noisy, as in the music/TV with programmes not really for the elderly - as it was once more in the dining room.
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Review from J G (Niece of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the care home much improved since I first came to visit. It seem more lively and all the staff couldn't be more helpful and friendly. The place is nice and fresh and clean.
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Review from R M (Friend of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant and helpful, very attentive to the residents needs. The care home is very clean and reassuring, as good as any I have seen. There is always room for improvement in any care home but at the moment things here seem very satisfactory.
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Review from Jayne G (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has improved a lot since my dad came in last March. It is very comfortable and welcoming. There is always a lot of activities going on which is very good for residents and their families to get involved in, very happy with the care my dad receives.
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Review from J B (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and kind, will put themselves out to assist in anything that we request.
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Review from S W (Daughter-in-law of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with mum's care, all the permanent staff very efficient, friendly and caring. Activities are very good, mum enjoys signing, tea parties although mum cannot make proper conversation, she is always included. Us as relatives are also treated so well and are always welcomed, informed as to
mums health if any changes. Nice to have not to worry about mum's welfare knowing she is well looked after 24/7 as we were unable to do this ourselves.
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Review from L S (Daughter of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum is very well care for and staff aware of mum's special requirements. There are always varied activities going on for all the residents. We are always given refreshments when visiting. All the staff are so kind and friendly and keep the family up to date with mums progress or any problems.
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Review from Denise A (Daughter of Resident) published on 3 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant staff. Happy with everything, gives me peace of mind dad being here.
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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for South Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for South Park Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 247 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Vikki

Vikki Hamblin

Job Title: Registered Manager Joined: 2014

I am Vikki Hamblin, Registered Home Manager. I have been a Registered Nurse for over 40 years and in a management role for over 30 years, seeing and actioning many changes to care over those years.
My passion is and always has been focused on the care of the elderly and the care of residents living with a cognitive impairment .
My second passion is my family and the time I get to spend with them is very important to me.

Sindhu

Sindhu Jose

Job Title: Deputy Manager and Clinical Clead Joined: 2012

I am Sindhu Jose, Deputy Manager at South Park Care Centre, York.
By profession I am a Registered Nurse originally graduated from India. I moved to the UK in 2004 and played various roles in the care sector.


I am passionate about providing high quality person centred care to all our residents. I work closely with our dedicated staff and management team to ensure that every resident receives respect, dignity and support they deserve.

Tracy

Tracy Hatfield

Job Title: Administrator Joined: 2000

I am Tracy Hatfield, Home Administrator, I have been working at South Park for 25 years.
I enjoy working with the elderly, giving them the respect and dignity they all deserve and enjoy listening to their life history.
In my spare time I enjoy spending time with my grandchildren and family, reading and dancing.

Liam

Liam Morrison

Job Title: Head of Maintenance Joined: 2013

I am Liam Morrison, Home Maintenance Officer.
I have been working in maintenance for 25 years and Head of Maintenance at South Park for 10 years.
I have 3 sons and in my spare time I coach my youngest son’s football team.

Caroline

Caroline Richardson

Job Title: Housekeeper Joined: 2011

I am Caroline Richardson, Housekeeper and Infection Prevention and Control Lead.
I have been working at South Park for 15 years, becoming the Housekeeper 10 years ago.
I also do decorating in the home for residents rooms and take on activities when needed.
In my spare time I enjoy eating out and going on holiday.

Christian

Christian Waite

Job Title: Activities Co-ordinator Joined: 2022

I am Christian Waite, I have been working at South Park for 3 years as the Activities Co-Ordinator and love doing what I do. I get to spend time with so many interesting people, with so many incredible stories to tell about the lives they have lead and the city we all love. I leave this building with a smile on my face every afternoon knowing we have made a difference to someone’s day no matter how big or small that may have been.
When I am not at work you will find me walking my dog Frank on the moor. I am a fan of football, video games ,history and music so I have always got plenty to talk about.

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