South Park Care Home

Gale Lane, Acomb, York YO24 3HX
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9.6 75 Reviews
  • South Park Care Home, York
South Park care home is situated in the Acomb area of York. This residential area has plenty of local amenities and is just a short bus ride from the centre of historic York. The home offers nursing care including elderly, respite, convalescence and palliative care. They specialise in dementia care, specifically for people with Alzheimer’s disease.

The home features modern, stylishly decorated lounge and dining areas, as well as an enclosed garden and central courtyard where residents can socialise or relax. The busy activities schedule takes into account residents’ preferences, cultural backgrounds and opportunities to try new things. The kitchen team prepare fresh, nutritious food and can cater to any dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1675
  • Self-Funded Nursing Dementia Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1675
  • RESPITE Self-Funded Nursing Dementia Care: from £1695

Please be advised that the fees displayed for nursing residents, DO NOT include the FNC. FNC is paid directly to the care home.

These prices are only a guideline, please contact South Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Vikki Hamblin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Separate environment for Dementia residents in Ebor House
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1982
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Visiting

  • You are welcome to visit at any time, however, they do ask that you observe protected mealtimes unless you are booked to share a mealtime with your loved one.

Parking

  • There is parking onsite.

South Park Care Home Reviews (75)

9.6

South Park Care Home has a Review Score of 9.6 (9.640) out of 10, based on 21 reviews in the last 2 years.
Over all time South Park Care Home has 75 reviews.

Overall Experience
  • 58
  • 16
  • 0
  • 1
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Date Published
  • 75
  • 2
  • 15
  • 21
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Reviewer Connection to South Park Care Home
  • 28
  • 16
  • 10
  • 10
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 75, showing 21-40
Review from Cindy B (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is being very well cared for. The staff are so patient and compassionate. The process was very simple, which took a lot of strain off myself and my partner.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for your feedback; I will pass your comments on to the team.

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Review from Jennifer R (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were excellent during my father's last six months of his life. They showed great kindness toward him and nothing was too much trouble. The staff are a credit to the care home. He was treated with care and dignity and our family are most grateful.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you so much for your kind words and lovely feedback. I will pass your comments to the team.

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Review from M W (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in very well, she finds the staff friendly and caring. The standards of hygiene and cleanliness are very good and nothing is too much trouble for the staff. Naturally, I was concerned at first with the thought of my mum in a care home but any misgivings I had were quickly dispelled and
I feel very relaxed knowing she is so well cared for.
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Review from M R (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic nursing home, lovely staff in all departments, from the wonderful cleaning staff, administrator, to nurses. It's making my mum's quality of life so much better.
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Review from Leslie G (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly.
Food is good.
Amenities good.
The admin manager is excellent.
A very good care home.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for your feedback; it is very much appreciated. I will pass your comments to the team at South Park.

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Review from Keith S (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in for four months and has received great care. The staff are very good and understanding - could not have asked for better. She is being very well looked after.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for taking the time to review South Park. I am so pleased your mother is settling in and receiving good care. I will pass your comments to the team.

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Review from Tony G (Son of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is happier in South Park than I've seen him for many years. The nurses and carers are very kind and attentive all the time.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for your lovely comments. I will pass these on to the team.

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Review from W E (Husband of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer looks after my wife really well.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you for taking the time to review South Park. Your feedback is very much appreciated.

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Review from Shirley S (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% best choice of care home for Mum's end-of-life care. South Park has the most caring, sincere and friendly team. Most important, Mum was cared for to the highest of standards. To see Mum smiling on arrival of visits was peace of mind. Staff made myself and my family most welcome at all times. For
all of your kindness and hard work, we thank the staff of South Park. Keep up the high standards you have all worked so hard to achieve.
Reply from Carol Cochrane, Regional Operations Manager at South Park Care Home

Thank you so much for your review. I will pass your lovely feedback on to the team.

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Review from G P (Son of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to South Park to receive end of life care. The staff were all lovely and really took excellent care of Mum throughout the time she was with them. The rooms are spacious, and the fact you can make the room more personal really made it feel like a home. The room was clean and warm,
and Mum was very comfortable during her time there. The nurses and carers were exceptional and made us all feel as though Mum was getting the best care possible - especially towards the end. The nurses would give us regular updates on Mum and call us if we needed to know anything. We highly recommend South Park and thank all of its staff for their dedication and care.
Reply from Carol Coventry, Regional Operations Manager at South Park Care Home

Thank you for taking the time to write a review; we will pass your lovely feedback to the staff.

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Review from Wojciech S (Husband of Resident) published on 10 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care staff. My wife, because of a head injury, can become aggressive, but they handle it great; the staff are on hand if you need them. There are plenty of things to do if the residents want to join in. The home is clean and warm, and every care to do the Covid tests. The staff can explain
things about how the patients are if you're not sure. The staff call me now by the name I'm known as to friends and family, so it's more friendly. I'm disabled myself, the staff are willing to open doors and push me to my wife's room. Definitely recommend South Park.
Reply from Carol Coventry, Regional Operations Manager at South Park Care Home

Thank you so much for your lovely review. I will pass your feedback to the staff team, who will be pleased.

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Review from Ian S (Son of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the day my father moved in, the staff couldn't be more helpful. He got a large room overlooking a plating field. He was allowed to have a lot of his personal possessions with him, which included some of his own furniture, models (which they put shelving up for) and lots of pictures (which they
hung for him). All the staff, admin, carers, nurses gave my father everything he needed, making his last few months (he died on the 19th Aug) pain-free and comfortable. I couldn't have wished for anything more, giving us peace of mind.
Reply from Carol Coventry, Regional Operations Manager at South Park Care Home

Thank you so much for your lovely review. We will share your kind feedback with the staff team.

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Review from J D (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was unable to return to her old care home after a recent stay in hospital. The council found us this one, due to Covid, we haven't seen much of it, but the staff from the reception, the nursing staff, been the cooks are friendly, helpful, thoughtfully, highly recommend. Nothing is too much trouble.
Happ that Mum is in such a lovely place.
Reply from Carol Coventry, Regional Operations Manager at South Park Care Home

Thank you for your positive feedback; it is very much appreciated.

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Review from L M (Son of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff from the nursing to the management treated my mother and her family with great care and professionalism. They provided excellent support and went out of their way on several occasions. It was much appreciated particularly when the pandemic was very prominent.
Reply from Jean Thomas, Area Director at South Park Care Home

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.

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Review from S C (Son of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring, friendly staff, who go the extra mile to care for my mum.
Reply from Jean Thomas, Area Director at South Park Care Home

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.

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Review from S G (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, well managed during these Covid times. Better now we can visit again.
Reply from Jean Thomas, Regional Director at South Park Care Home

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team.

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Review from E O (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The palliative care that was given to my mother in the seven months she spent at South Park was exceptional, as was the kindness shown to both me and my brother when we visited.
Reply from Jean Thomas, Area Director at South Park Care Home

Thank you for your feedback; it is much appreciated. I will pass your kind comments to the staff team at South Park.

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Review from David W (Husband of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife first went to the nursing home on the 1st of November. When admitted, the staff were very helpful and caring. The home had a very good atmosphere. My wife was very happy with the care she received. Had a short spell in the hospital with breathing difficulties. Sadly my wife died in the nursing
home on 13/12/2020. The staff who attended to her during end of life were exceptional in the way that the treated my wife, and also myself and my son, who was present when she slipped away. No praise is too high for the way we were treated - grateful thanks.
Reply from Sharon Flood, Regional Operations Manager at South Park Care Home

Thank you for your positive feedback, it is much appreciated.

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Review from Sandy B (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent. Professional, kind and caring. Communication is excellent. Food, they know what mum likes and try to encourage her to eat, she has put much-needed weight on since arriving. They know mum's sense of humour and keep her spirits up with banter that mum just loves. She is so happy here,
what more is there to add?. Thank you, everyone.
Reply from Sharon Flood, Regional Operations Manager at South Park Care Home

Thank you for your lovely feedback. I will pass this onto the staff at South Park.

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Review from E S (Mother-in-law of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our son-in-law has been in South Park Care Home for nearly three years. After having a serious stroke I can honestly say he has been really looked after by all the lovely staff and treated with a lot of care and dignity plus our daughter has mental health issues and when she goes to see him they are
really supportive of her. Thank you very much to all the staff.
Reply from Sharon Flood, Regional Operations Manager at South Park Care Home

Thank you for your kind words, I will pass this onto the staff.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for South Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for South Park Care Home is calculated as follows: ( (177 Excellents x 5) + (54 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 247 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for South Park Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (6)

Vikki

Vikki Hamblin

Job Title: Registered Manager Joined: 2014

I am Vikki Hamblin, Registered Home Manager. I have been a Registered Nurse for over 40 years and in a management role for over 30 years, seeing and actioning many changes to care over those years.
My passion is and always has been focused on the care of the elderly and the care of residents living with a cognitive impairment .
My second passion is my family and the time I get to spend with them is very important to me.

Sindhu

Sindhu Jose

Job Title: Deputy Manager and Clinical Clead Joined: 2012

I am Sindhu Jose, Deputy Manager at South Park Care Centre, York.
By profession I am a Registered Nurse originally graduated from India. I moved to the UK in 2004 and played various roles in the care sector.


I am passionate about providing high quality person centred care to all our residents. I work closely with our dedicated staff and management team to ensure that every resident receives respect, dignity and support they deserve.

Tracy

Tracy Hatfield

Job Title: Administrator Joined: 2000

I am Tracy Hatfield, Home Administrator, I have been working at South Park for 25 years.
I enjoy working with the elderly, giving them the respect and dignity they all deserve and enjoy listening to their life history.
In my spare time I enjoy spending time with my grandchildren and family, reading and dancing.

Liam

Liam Morrison

Job Title: Head of Maintenance Joined: 2013

I am Liam Morrison, Home Maintenance Officer.
I have been working in maintenance for 25 years and Head of Maintenance at South Park for 10 years.
I have 3 sons and in my spare time I coach my youngest son’s football team.

Caroline

Caroline Richardson

Job Title: Housekeeper Joined: 2011

I am Caroline Richardson, Housekeeper and Infection Prevention and Control Lead.
I have been working at South Park for 15 years, becoming the Housekeeper 10 years ago.
I also do decorating in the home for residents rooms and take on activities when needed.
In my spare time I enjoy eating out and going on holiday.

Christian

Christian Waite

Job Title: Activities Co-ordinator Joined: 2022

I am Christian Waite, I have been working at South Park for 3 years as the Activities Co-Ordinator and love doing what I do. I get to spend time with so many interesting people, with so many incredible stories to tell about the lives they have lead and the city we all love. I leave this building with a smile on my face every afternoon knowing we have made a difference to someone’s day no matter how big or small that may have been.
When I am not at work you will find me walking my dog Frank on the moor. I am a fan of football, video games ,history and music so I have always got plenty to talk about.

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