
Lovely care home and I would recommend it to anyone.J C(Husband of Resident/Service User)


Staff are excellent, feels like a second home when I'm here visiting mamSusie J(Daughter of Resident/Service User)

Lovely care home and I would recommend it to anyone.J C(Husband of Resident/Service User)


Staff are excellent, feels like a second home when I'm here visiting mamSusie J(Daughter of Resident/Service User)

Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.
A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.
There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.
Care Provided by Craigielea Community Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing residents will be referred for support for funded nursing care (FNC) and this finding will be in addition to the weekly fee but is funded by the NHS.
The price(s) shown are provided by the care home. Contact Craigielea Community Nursing Home for full pricing details and T&Cs.
Contact Craigielea Community Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Solehawk Ltd
- Private Owned
Person in charge
- Sarah Johnson(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (29)
Parking
- On-site parking available
Craigielea Community Nursing Home Reviews (54)
Craigielea Community Nursing Home has a Review Score of 9.5 (9.457) out of 10, based on 18 reviews in the last 2 years.
Over all time Craigielea Community Nursing Home has 54 reviews.
It is a very caring and supportive service and I believe that the staff are all very well-trained. I know that the activities play an important part in my mother-in-law's quality of life and she enjoys it there immensely. The management are particularly excellent at their jobs and I think the service they head is good value for money.
I would recommend Craigelea as the staff are professional and the care provided replicates the 'Good' CQC rating. All staff from management to floor staff are supportive. Good food, clean, supportive and welcoming.
I find the home always nice and clean, the staff and food are good and they are always willing to help if you need it. I have had a lot to do with homes over the years. I think this is a lovely place for my husband to live at this point in his life.
My mam has been a resident for approximately one year, in that time I have found the staff extremely friendly and helpful. My mam is well cared for and comfortable in her room and knows most of the staff, her face lights up when they engage with her and this is very important to her family.
My great great Grandfather has never looked so well in a long time. Great staff team from management to senior staff, ancillary staff, more so care staff. At times a thank you isn't enough for the care and love given.
My aunt receives the best care at Craigielea Community Nursing Home. All of my aunts care needs are met fantastically. The girls continuously reassure my nervous aunt. she loves living at Craigielea. staff and management are first class.
This review is in respect of my great, great grandfather, who has improved immensely since being admitted into Craigielea. Great care, love and compassion shown by all staff. They are amazing.
The staff were kind, considerate and very understanding of his complex medical issues.
Visited my mum today, absolutely disgusted, moved her rooms without any input from family. She has been shoved into a poky awful room with furniture I wouldn't give to the homeless, dangerous screws hanging from the drawers when opened, the non-used TV fell off and just missed my mum in her wheelchair when I opened the draw, her clothes were just squashed into and thrown into the wardrobe that also does not close and along with men's clothing and underpants? They probably haven't done a risk assessment for my mum or their staff, no room for staff to use a hoist without putting my mum at risk or themselves. My mum has Dementia and I feel she has been treated like a homeless dog, no dignity or care at all. Along with making complaints about her soiled clothes a while back and her hygiene, I feel I have no other choice but to remove her from this badly run nursing home that shows no respect for residents or family. A very saddened and heavy hearted family member.
We are so sorry that the family member had a bad experience at the outset of the resident joining us. Following changes to the condition and support needed, our assessments were updated to reflect these changes in the resident’s needs. As a result the room allocated was deemed unsuitable to ensure...
I would just like to thank everybody at the home, management and staff for the lovely day
they gave my wife, they went above and beyond. Also thanks for the beautiful cake they provided.
In these difficult times, it's nice to meet people who care.
Thank you all. Regards and respect.
Extremely poorly run care home. My sister was a resident here for 18 months or so. At first she was receiving outstanding care, but then once management changed her level of care was extremely poor causing her to be hospitalised on two occasions. Management is not willing to take any responsibility for this. Thankfully we have moved her to a better care setting. However, we do still have a police matter ongoing with Craigielea due to gifts of hers going missing. There are many care staff here who will go above and beyond but unfortunately, management and a few others are giving the place a bad reputation.
We acknowledge specific issues around the perceived care in this instance. Whilst we are unable to comment on a specific police matter needless to say we had referred this matter to all external agencies concerned. Far from not taking any responsibility we have already acted and continue to do so....
I would like to thank all the staff of Craigielea Community Nursing Home for the fantastic work they have done in keeping my brother and the other residents safe from Covid-19 during this crisis. Prior to this I was very happy with the care my brother received. The manager of the Adams Unit has kept me up to date through FaceTime.
On behalf of all my family I would like to take the opportunity to praise Craigielea Community Nursing Home for all the care that they have given to my mother of the past 12 months. They have been amazing under all the restrictions due to the pandemic. We, as a family, have confidence in all staff and management.
The staff are excellent with him and really treat him like one of their family. In this difficult time, they have gone above and beyond expectations.
Very happy with the care home, exceptional service and more importantly, amazing, positive care given to my family member. I would highly recommend this care home to family and friends. Very clean and tidy. Great atmosphere around the care home. Staff are positive and polite to visiting families. And if you are concerned about your loved one, staff are always on hand to speak to.
Her health deteriorated these last 6 months and she was looked after really well. We could see her in the window and then the pod.
Sadly though we didn’t see her in the last week of her life. We couldn’t go to her window and she was too ill to come to the pod. This will be our biggest complaint about the home, the manager wouldn’t budge. Looking through her window would’ve been enough for us.
My aunt lives in Craigielea. Although we are unable to visit due to the Covid lockdown, we are told to continue window visits. Management and staff are very helpful and supportive, keep us up to date with all changes. My aunt is very happy living here. I know she is in the best place. Sincere thanks go out to all the team and management. Rooms viewed by pictures and Facetime, which helped us to know they go that extra mile to help make decisions.
The first impression was like entering a hotel lobby, clean, friendly and luxurious. Bringing mum here was like the polar opposite from where she had just been. After a good few years here now I can honestly say that every single member of staff is professional, caring, and goes out of their way for people. The two managers I have encountered are fantastic, nothing is too much trouble for them, they put the residents first and offer a great range of activities and meal choice. The bedrooms and lounge areas are spacious clean and tidy. I feel like a member of the family when I call here as everyone is on first name terms, they are informative and friendly. The change in mum from her arrival to today is huge and that is down to the amazing and honest care she has received. During this dreadful pandemic, the manager has kept contact and information flowing to all families, we have had appointments to see (socially distanced) our loved ones, or telephone chatting through a screen. Thank you!
After six years of my mother being a resident, I have seen four managers. I have complained many times and nothing gets done. After being told off by the operations manager and general manager, I produced the acknowledgement letter from the deputy manager of my complaint as evidence and then things were different. I know things were hard with lockdown but give credit due, you were able to Facetime. I'm writing this report because I was getting false information off the manager and after numerous emails, he gave me a notice of 28 days to move my mother who had mental health issues. I moved her to another home and she's happy. For a manager of a care home, he mustn't think of his residents. My mum loved the carers, he never thought about her and I don't want other relatives to go what I went through. I was very grateful for the staff seeing her off but didn't like the fact the manager came and was smiling when she left. That was downright nasty when he wanted her out, from my point of view.
We are sad to read such a review as clearly as far as this family were concerned we did not get things right. We would add that we did work hard to meet their expectations and whilst the Resident herself was very happy with her care the family were not. Our staff worked hard to act in a way the...
My Father had been a resident in Cragielea care home over the last 18 months up until he sadly passed away on March 21st 2020. In that time he was in the home I can honestly say it was one of the happiest times of his life, down to the fact of the professionalism of the carers and staff employed there. The carers were especially professional in all aspects of the care my father had on a daily basis and in all the time he spent in the home. I visited twice a week in all the time he was there and no matter what time or day of the week you visited, there was never one problem that I incurred in relation to his well being. I cannot thank the carers enough for the care my dad received right up until he passed away and I will always be thankful for their support which made it easier for my mother and family in a really difficult time upon his passing. Once again you are a credit to your profession keep up the good work in these difficult times.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Accreditations
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Meet the Team (1)

I am a registered mental health nurse and have been since 2015, I have worked both in NHS and adult social care since qualifying. I have been at Craigielea since 2019, starting as a nurse, and then promoted to deputy manager. In December 2023 I was promoted to Home Manager.
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