Craigielea Community Nursing Home

Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.

Resident has only been in for two weeks. All options up to now have been good. Too soon, or unable to comment on certain items, but impressions are good.

It is a very caring and supportive service and I believe that the staff are all very well-trained. I know that the activities play an important part in my mother-in-law's quality of life and she enjoys it there immensely. The management are particularly excellent at their jobs and I think the service they head is good value for money.

I would recommend Craigelea as the staff are professional and the care provided replicates the 'Good' CQC rating. All staff from management to floor staff are supportive. Good food, clean, supportive and welcoming.

I find the home always nice and clean, the staff and food are good and they are always willing to help if you need it. I have had a lot to do with homes over the years. I think this is a lovely place for my husband to live at this point in his life.

My mam has been a resident for approximately one year, in that time I have found the staff extremely friendly and helpful. My mam is well cared for and comfortable in her room and knows most of the staff, her face lights up when they engage with her and this is very important to her family.

My great great Grandfather has never looked so well in a long time. Great staff team from management to senior staff, ancillary staff, more so care staff. At times a thank you isn't enough for the care and love given.

My aunt receives the best care at Craigielea Community Nursing Home. All of my aunts care needs are met fantastically. The girls continuously reassure my nervous aunt. she loves living at Craigielea. staff and management are first class.

This review is in respect of my great, great grandfather, who has improved immensely since being admitted into Craigielea. Great care, love and compassion shown by all staff. They are amazing.

The staff were kind, considerate and very understanding of his complex medical issues.

Visited my mum today, absolutely disgusted, moved her rooms without any input from family. She has been shoved into a poky awful room with furniture I wouldn't give to the homeless, dangerous screws hanging from the drawers when opened, the non-used TV fell off and just missed my mum in her wheelchair when I opened the draw, her clothes were just squashed into and thrown into the wardrobe that also does not close and along with men's clothing and underpants? They probably haven't done a risk assessment for my mum or their staff, no room for staff to use a hoist without putting my mum at risk or themselves. My mum has Dementia and I feel she has been treated like a homeless dog, no dignity or care at all. Along with making complaints about her soiled clothes a while back and her hygiene, I feel I have no other choice but to remove her from this badly run nursing home that shows no respect for residents or family. A very saddened and heavy hearted family member.

Thank you all. Regards and respect.

Extremely poorly run care home. My sister was a resident here for 18 months or so. At first she was receiving outstanding care, but then once management changed her level of care was extremely poor causing her to be hospitalised on two occasions. Management is not willing to take any responsibility for this. Thankfully we have moved her to a better care setting. However, we do still have a police matter ongoing with Craigielea due to gifts of hers going missing. There are many care staff here who will go above and beyond but unfortunately, management and a few others are giving the place a bad reputation.

I would like to thank all the staff of Craigielea Community Nursing Home for the fantastic work they have done in keeping my brother and the other residents safe from Covid-19 during this crisis. Prior to this I was very happy with the care my brother received. The manager of the Adams Unit has kept me up to date through FaceTime.

On behalf of all my family I would like to take the opportunity to praise Craigielea Community Nursing Home for all the care that they have given to my mother of the past 12 months. They have been amazing under all the restrictions due to the pandemic. We, as a family, have confidence in all staff and management.

The staff are excellent with him and really treat him like one of their family. In this difficult time, they have gone above and beyond expectations.

Very happy with the care home, exceptional service and more importantly, amazing, positive care given to my family member. I would highly recommend this care home to family and friends. Very clean and tidy. Great atmosphere around the care home. Staff are positive and polite to visiting families. And if you are concerned about your loved one, staff are always on hand to speak to.

Sadly though we didn’t see her in the last week of her life. We couldn’t go to her window and she was too ill to come to the pod. This will be our biggest complaint about the home, the manager wouldn’t budge. Looking through her window would’ve been enough for us.

My aunt lives in Craigielea. Although we are unable to visit due to the Covid lockdown, we are told to continue window visits. Management and staff are very helpful and supportive, keep us up to date with all changes. My aunt is very happy living here. I know she is in the best place. Sincere thanks go out to all the team and management. Rooms viewed by pictures and Facetime, which helped us to know they go that extra mile to help make decisions.

The first impression was like entering a hotel lobby, clean, friendly and luxurious. Bringing mum here was like the polar opposite from where she had just been. After a good few years here now I can honestly say that every single member of staff is professional, caring, and goes out of their way for people. The two managers I have encountered are fantastic, nothing is too much trouble for them, they put the residents first and offer a great range of activities and meal choice. The bedrooms and lounge areas are spacious clean and tidy. I feel like a member of the family when I call here as everyone is on first name terms, they are informative and friendly. The change in mum from her arrival to today is huge and that is down to the amazing and honest care she has received. During this dreadful pandemic, the manager has kept contact and information flowing to all families, we have had appointments to see (socially distanced) our loved ones, or telephone chatting through a screen. Thank you!