What types of Care is Craigielea Community Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Craigielea Community Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craigielea Community Nursing Home to the centre of Gateshead?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Craigielea Community Nursing Home, 739 Durham Road South, Low Fell, Gateshead, Tyne & Wear NE9 6AT

Review from Miriam B (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Craigielea for almost 6mth. I cannot fault the care she has received. Every single member of staff are aware of who she is and what her needs are. My mum has been unwell during her stay and has had the best care and onging care to her changing needs. The communication I receive from

her senior carer is fantastic. I can honestly say my mum is treated like a member of their family and brings me such relief knowing she is in a safe, caring and loving home.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for taking the time to leave us a review. What lovely words also, I am pleased to hear you are happy with the care. I will pass this on the all the staff.

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Review from M C (Niece of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

I absolutely cannot fault the care this establishment provides to my uncle. He is very well cared for, even though he is hostile to the thought of being in care and unable to gain his mobility back, he knows the staff are trying their very best and he is thankful, as are his family. God bless you for

your help & support.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your lovely words and for taking the time to review Craigielea. it is much appreciated and I will share this with the staff.

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Review from Allison M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

The current senior is amazing who always has my mam's best interests at the forefront of everything she does. She keeps me informed of all my Mam's care issues, activities etc. I am extremely confident & happy with the care my Mam receives from the current senior carer & her lovely & professional team.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for taking the time to review, it is much appreciated. I will make sure to hand this over to the senior and the whole team.

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Review from Patrick L (Relative of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff here truly are an amazing workforce, ensuring relative is looked after to an amazing standard. We would be in a very difficult situation without any of you and your efforts. Please keep up the outstanding work. You are all a valued part of his day.

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Review from E M (Wife of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

Very encouraging to experience a warm welcome from every staff member upon visits. My husband is being given first class care and attention. He enjoys the food and takes part in activities which he is encouraged to participate in e.g. visit to the bowling club. Each day is structured to meet the needs

of each individual. We are able to spend time in the garden alongside others which is very enjoyable. Upon each visit I am able to ask for feedback which is always structured professionally.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you very much for your lovely comments and for taking the time to review. I will ensure these are passed on to the whole staff team.

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Review from S D (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Really happy with care. Home and staff always welcoming.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you very much for reviewing our home. I am pleased you always find it welcoming. I will pass your comments on to the staff.

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Review from C M (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

On the whole, very good. I feel there isn't enough interaction between staff and residents. My husband is quite talkative and would benefit from a conversation now and again. I don't think that watching television all day is good for anyone. Most residents don't understand what they are watching.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review Craigielea. I am pleased your experience on the whole is very good. I will of course discuss your comments with staff and ensure varying activities remain to be…read more

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Review from N B (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff on duty work really hard, but very often there are not enough present in the lounge to take my mother to the bathroom. This can make things difficult for her as she then needs to use her pad, which she is reluctant to do. There has been a missing ceiling tile and a stained ceiling tile in

Mum's room for a number of weeks now. These are my main 'niggles'. Otherwise, it all runs very smoothly for Mum.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review Craigielea. I am pleased you feel on the whole everything runs smoothly. I will of course look into your comments and action as required.

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Review from N H (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

My father has been in Craiglea for over 3 months now and we as a family could not be more happy with his care. All the staff have been fantastic with my father and all of the family when we visit. The genuine sincerity of care for my father has not gone unnoticed, as well as the professionalism of the

staff. We, as a family, would like to thank Craigielea for everything you are doing for my father.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your comments. We really appreciate you taking the time to review. I will pass your kind words on to the staff

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Review from C B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report

Overall Experience

Visit my friend on a regular basis.
Home clean & well decorated, maintained, etc.
I feel my friend needs to be outside in the garden each day, beneficial both for her physical & mental health.
She needs to be amongst fellow residents in the lounge, having her meals in the dining area, etc.
She

needs interaction with other people, outings to the park, coffee shops, etc.

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Review from M P (Sister of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Enjoyed the review very helpful, as it is my first meeting with Craigielea, as my sister has only been there for a short time. She has settled very well,she told me she loves it there. The staff are excellent with her, she has dystonia and needs help with everything also feeding etc also affects her

speech. I am very happy with Craigielea.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your lovely review. We are pleased to hear that your sister is happy here. I will pass on your comments to all the staff.

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Review from Keith H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff from the start have been absolutely fantastic. They are so professional and efficient its unbelievable. My dad was as thought close to death. But with their help and professionalism he is now like a new person only two weeks later. We could not be happier and are very grateful. He is eating

and drinking the food is also fantastic. The whole family are very happy and grateful.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your lovely words. I will ensure I pass these on to the staff. I appreciate you taking the time to complete the review.

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Review from Lynne S (Wife of Resident) published on 11 September 2024 Submitted via Postal Card • Report

Overall Experience

Staff very hardworking and treat my husband with care and dignity.
Happy that new alarm has been installed in my husband's room.
His shower facilities need updating, although my request for hand rail and a high additional toilet seat has been installed.
I find the management is very easy to approach,

which makes me confident that my husband is being given good care at Craigielea.

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Review from Mark C (Son of Resident) published on 11 September 2024 Submitted via Website • Report

Overall Experience

All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with

absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.

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Review from Robert H (Son of Resident) published on 21 December 2023 Submitted via Website • Report

Overall Experience

Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of

my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.

Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so very much for your kind words.
On behalf of all of us here at Craigielea we express our dearest sympathy and our thoughts are with you.
We wish you all the best and you are always…read more

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Review from Harry M (Husband of Resident) published on 18 September 2023 Submitted via Postal Card • Report

Overall Experience

Resident has only been in for two weeks. All options up to now have been good. Too soon, or unable to comment on certain items, but impressions are good.

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Review from Gary L (Son of Resident) published on 22 August 2023 Submitted via Postal Card • Report

Overall Experience

Craigielea is an excellent care home. The staff are friendly and I am always impressed by how well they know my parents. The care provided is very good indeed. I genuinely feel that my parents are receiving excellent care. I am always welcomed warmly, no matter what time I arrive.

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Review from A M (Son-in-law of Resident) published on 16 August 2023 Submitted via Postal Card • Report

Overall Experience

It is a very caring and supportive service and I believe that the staff are all very well-trained. I know that the activities play an important part in my mother-in-law's quality of life and she enjoys it there immensely. The management are particularly excellent at their jobs and I think the service

they head is good value for money.

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Review from Ian W (Nephew of Resident) published on 14 August 2023 Submitted via Postal Card • Report

Overall Experience

I would recommend Craigelea as the staff are professional and the care provided replicates the 'Good' CQC rating. All staff from management to floor staff are supportive. Good food, clean, supportive and welcoming.

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Review from Helen R (Wife of Resident) published on 2 August 2023 Submitted via Postal Card • Report

Overall Experience

I find the home always nice and clean, the staff and food are good and they are always willing to help if you need it. I have had a lot to do with homes over the years. I think this is a lovely place for my husband to live at this point in his life.