Craigielea Community Nursing Home

739 Durham Road South, Low Fell, Gateshead NE9 6AT

Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.

A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.

There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.

Group: Solehawk Ltd

Person in charge: Lyndsey Parker (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 64

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £520 – £693 Nursing Care Single £520 – £693 (These prices are only a guideline, please contact Craigielea Community Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Craigielea Community Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for Craigielea Community Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Craigielea Community Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.493 for Craigielea Community Nursing Home is calculated as follows: ( (33 Excellents x 5) + (34 Goods x 4) ) ÷ 67 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.469 Points relating to the number of positive Reviews for Craigielea Community Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.8 Target = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Craigielea Community Nursing Home has a Review Score of 9 (8.962) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Craigielea Community Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Craigielea Community Nursing Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1

Very clean, well looked after.

How likely would you be to recommend Craigielea Community Nursing Home? Extremely Likely

Overall Standard

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Average Rating:   4 out of 5

I am very pleased with the level of care given to my mother (90 years old, suffering from dementia and various physical problems). Staff are friendly and good-humoured but also very much 'on the job' eg. the building and grounds are clean and tidy, food and drinks are well prepared and clients/residents are well looked after re. personal hygiene etc. Also - activities are made available to residents. All together - no complaints at all.
PS. I worked in the NHS 'til I retired recently, therefore, I know about 'good care'.

How likely would you be to recommend Craigielea Community Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother gets the care that she needs. Lovely room and lounges. Staff very friendly and helpful.

How likely would you be to recommend Craigielea Community Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

Clean, friendly place, residents are treated well. My father was here and now mam. Staff are excellent, feels like a second home when I'm here visiting mam. Would recommend this place.

How likely would you be to recommend Craigielea Community Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

My cousin has been here for 4 months and I find that the care home is very good. The staff are friendly and helpful in all aspects.

How likely would you be to recommend Craigielea Community Nursing Home? Likely

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Average Rating:   4.1 out of 5

The experience of late since new manager arrived is first class. Big improvement in staff morale and also in attitude. Home is also nice and clean, a big improvement. The new manager is also very friendly and obliging. Overall a vast improvement. Well done to all. Please keep this good work up and thank you.

How likely would you be to recommend Craigielea Community Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Value for Money

Average Rating:   5 out of 5

Shivani Kundi, Administrator at Craigielea Community Nursing Home responded to this review on 10 Aug 2017:

We at Craigielea would like to thank you for your review, we aim to meet all our residents needs to give them the most comfortable and homely stay. We are pleased that you are happy with our services.

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