Craigielea Community Nursing Home

739 Durham Road South, Low Fell, Gateshead NE9 6AT
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9.3 48 Reviews
  • Craigielea Community Nursing Home, Gateshead
Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.

A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.

There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1500
  • Self-Funded Residential Dementia Care: £1270 – £1500
  • Self-Funded Nursing Care: £1270 – £1499
  • Self-Funded Nursing Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Residential Care: £1270 – £1499
  • RESPITE Self-Funded Residential Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1270 – £1499

Nursing residents will be referred for support for funded nursing care (FNC) and this finding will be in addition to the weekly fee but is funded by the NHS.

These prices are only a guideline, please contact Craigielea Community Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Johnson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • On-site parking available

Craigielea Community Nursing Home Reviews (48)

9.3

Craigielea Community Nursing Home has a Review Score of 9.3 (9.283) out of 10, based on 13 reviews in the last 2 years.
Over all time Craigielea Community Nursing Home has 48 reviews.

Overall Experience
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  • 3
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Date Published
  • 48
  • 9
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Reviewer Connection to Craigielea Community Nursing Home
  • 11
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  • 5
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  • 3
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  • 2
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  • 1
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Total of 48, showing 1-20
Review from S D (Nephew of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with care. Home and staff always welcoming.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you very much for reviewing our home. I am pleased you always find it welcoming. I will pass your comments on to the staff.

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Review from C M (Wife of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, very good. I feel there isn't enough interaction between staff and residents. My husband is quite talkative and would benefit from a conversation now and again. I don't think that watching television all day is good for anyone. Most residents don't understand what they are watching.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review Craigielea. I am pleased your experience on the whole is very good. I will of course discuss your comments with staff and ensure varying activities remain to be completed.

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Review from N B (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff on duty work really hard, but very often there are not enough present in the lounge to take my mother to the bathroom. This can make things difficult for her as she then needs to use her pad, which she is reluctant to do. There has been a missing ceiling tile and a stained ceiling tile in
Mum's room for a number of weeks now. These are my main 'niggles'. Otherwise, it all runs very smoothly for Mum.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you for taking the time to review Craigielea. I am pleased you feel on the whole everything runs smoothly. I will of course look into your comments and action as required.

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Review from N H (Son of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Craiglea for over 3 months now and we as a family could not be more happy with his care. All the staff have been fantastic with my father and all of the family when we visit. The genuine sincerity of care for my father has not gone unnoticed, as well as the professionalism of the
staff. We, as a family, would like to thank Craigielea for everything you are doing for my father.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your comments. We really appreciate you taking the time to review. I will pass your kind words on to the staff

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Review from C B (Friend of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Visit my friend on a regular basis.
Home clean & well decorated, maintained, etc.
I feel my friend needs to be outside in the garden each day, beneficial both for her physical & mental health.
She needs to be amongst fellow residents in the lounge, having her meals in the dining area, etc.
She
needs interaction with other people, outings to the park, coffee shops, etc.
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Review from M P (Sister of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed the review very helpful, as it is my first meeting with Craigielea, as my sister has only been there for a short time. She has settled very well,she told me she loves it there. The staff are excellent with her, she has dystonia and needs help with everything also feeding etc also affects her
speech. I am very happy with Craigielea.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your lovely review. We are pleased to hear that your sister is happy here. I will pass on your comments to all the staff.

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Review from Allison M (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at my mam's care home go above and beyond their jobs to look after my mam. All of them from the carers, senior carers, to admin staff, cleaners and kitchen staff all do an amazing job. They are all so kind, caring and all round lovely people. I wouldn't want my mam in any other home in the
North East.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you very much for your lovely words. They are much appreciated and I will ensure to pass these on to all the staff.

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Review from Keith H (Son of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from the start have been absolutely fantastic. They are so professional and efficient its unbelievable. My dad was as thought close to death. But with their help and professionalism he is now like a new person only two weeks later. We could not be happier and are very grateful. He is eating
and drinking the food is also fantastic. The whole family are very happy and grateful.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so much for your lovely words. I will ensure I pass these on to the staff. I appreciate you taking the time to complete the review.

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Review from M C (Niece of Resident) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have completed this alongside my Uncle who is a resident since Dec 24. He was extremely dismissive of needing care, albeit living at home was not meeting his personal care at all even with 4 visits per day with carers. He was gently shown that he was in a safe, healthy and happy environment. I am
over the mon he is accepting of being a permanent resident now. His emotional and physical needs are met to a high standard.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you very much for taking the time to review Craigielea. I will pass all your kind comments on to the staff team.

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Review from Lynne S (Wife of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very hardworking and treat my husband with care and dignity.
Happy that new alarm has been installed in my husband's room.
His shower facilities need updating, although my request for hand rail and a high additional toilet seat has been installed.
I find the management is very easy to approach,
which makes me confident that my husband is being given good care at Craigielea.
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Review from Mark C (Son of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with
absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.
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Review from Robert H (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of
my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.
Reply from Sarah Johnson, Home Manager at Craigielea Community Nursing Home

Thank you so very much for your kind words.
On behalf of all of us here at Craigielea we express our dearest sympathy and our thoughts are with you.
We wish you all the best and you are always welcome here.

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Review from Harry M (Husband of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Resident has only been in for two weeks. All options up to now have been good. Too soon, or unable to comment on certain items, but impressions are good.
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Review from Gary L (Son of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Craigielea is an excellent care home. The staff are friendly and I am always impressed by how well they know my parents. The care provided is very good indeed. I genuinely feel that my parents are receiving excellent care. I am always welcomed warmly, no matter what time I arrive.
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Review from A M (Son-in-law of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a very caring and supportive service and I believe that the staff are all very well-trained. I know that the activities play an important part in my mother-in-law's quality of life and she enjoys it there immensely. The management are particularly excellent at their jobs and I think the service
they head is good value for money.
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Review from Ian W (Nephew of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Craigelea as the staff are professional and the care provided replicates the 'Good' CQC rating. All staff from management to floor staff are supportive. Good food, clean, supportive and welcoming.
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Review from Helen R (Wife of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home always nice and clean, the staff and food are good and they are always willing to help if you need it. I have had a lot to do with homes over the years. I think this is a lovely place for my husband to live at this point in his life.
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Review from Moira C (Daughter of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been a resident for approximately one year, in that time I have found the staff extremely friendly and helpful. My mam is well cared for and comfortable in her room and knows most of the staff, her face lights up when they engage with her and this is very important to her family.
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Review from Bradley D (Great-grandson of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My great great Grandfather has never looked so well in a long time. Great staff team from management to senior staff, ancillary staff, more so care staff. At times a thank you isn't enough for the care and love given.
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Review from Lynn T (Niece of Resident) published on 5 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt receives the best care at Craigielea Community Nursing Home. All of my aunts care needs are met fantastically. The girls continuously reassure my nervous aunt. she loves living at Craigielea. staff and management are first class.
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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Craigielea Community Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.366 for Craigielea Community Nursing Home is calculated as follows: ( (80 Excellents x 5) + (50 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.366
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Craigielea Community Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Sarah johnson

Job Title: Home Manager Joined: 2019

I am a registered mental health nurse and have been since 2015, I have worked both in NHS and adult social care since qualifying. I have been at Craigielea since 2019, starting as a nurse, and then promoted to deputy manager. In December 2023 I was promoted to Home Manager.

Frequently Asked Questions about Craigielea Community Nursing Home

What types of Care is Craigielea Community Nursing Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Craigielea Community Nursing Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Craigielea Community Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craigielea Community Nursing Home to the centre of Gateshead?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigielea Community Nursing Home to verify any information. View our terms and conditions. Craigielea Community Nursing Home has an Enhanced Service - more info.