Craigielea Community Nursing Home

The staff are great and really approachable if there are any worries.

Louise

Very good well looked after. Staff lovely. David very happy. Senior & I get on well. Keeps me update on David.

The staff are very helpful & caring.

Craigielea is an excellent care home. Staff are friendly, hard working , professional and caring. My mother, an advanced Alzheimer's patient, is really well looked after. In addition to her basic needs, my mother is encouraged to take part in a wide range of activities which she enjoys.

Staff are very good and patient with my dad. Also very friendly with family when we visit.

I find all staff very friendly in a professional way. All are very approachable, no matter how busy. When residents needs clash they are managed in order of priority. Cinema room is an excellent break from daily routine for residents who enjoy films. I velieve this activity could be utilised more. Perhaps a weekly film night could be introduced. The laundry system works well, and residents neat and tidy each day.

I'm really pleased with my mum's care. She has settled well into her new home and receives excellent care. Staff keep me updated on her progress and quickly act when she is unwell.

Staff at home very pleasant and try to help to make mum's stay as comfortable as possible. Mum is very unwell and can be challenging but the staff are always warm and supportive with her.

My mum has been in Craigielea for almost 6mth. I cannot fault the care she has received. Every single member of staff are aware of who she is and what her needs are. My mum has been unwell during her stay and has had the best care and onging care to her changing needs. The communication I receive from her senior carer is fantastic. I can honestly say my mum is treated like a member of their family and brings me such relief knowing she is in a safe, caring and loving home.

I absolutely cannot fault the care this establishment provides to my uncle. He is very well cared for, even though he is hostile to the thought of being in care and unable to gain his mobility back, he knows the staff are trying their very best and he is thankful, as are his family. God bless you for your help & support.

The current senior is amazing who always has my mam's best interests at the forefront of everything she does. She keeps me informed of all my Mam's care issues, activities etc. I am extremely confident & happy with the care my Mam receives from the current senior carer & her lovely & professional team.

The staff here truly are an amazing workforce, ensuring relative is looked after to an amazing standard. We would be in a very difficult situation without any of you and your efforts. Please keep up the outstanding work. You are all a valued part of his day.

Really happy with care. Home and staff always welcoming.

On the whole, very good. I feel there isn't enough interaction between staff and residents. My husband is quite talkative and would benefit from a conversation now and again. I don't think that watching television all day is good for anyone. Most residents don't understand what they are watching.

The staff on duty work really hard, but very often there are not enough present in the lounge to take my mother to the bathroom. This can make things difficult for her as she then needs to use her pad, which she is reluctant to do. There has been a missing ceiling tile and a stained ceiling tile in Mum's room for a number of weeks now. These are my main 'niggles'. Otherwise, it all runs very smoothly for Mum.

My father has been in Craiglea for over 3 months now and we as a family could not be more happy with his care. All the staff have been fantastic with my father and all of the family when we visit. The genuine sincerity of care for my father has not gone unnoticed, as well as the professionalism of the staff. We, as a family, would like to thank Craigielea for everything you are doing for my father.

Enjoyed the review very helpful, as it is my first meeting with Craigielea, as my sister has only been there for a short time. She has settled very well,she told me she loves it there. The staff are excellent with her, she has dystonia and needs help with everything also feeding etc also affects her speech. I am very happy with Craigielea.

The staff from the start have been absolutely fantastic. They are so professional and efficient its unbelievable. My dad was as thought close to death. But with their help and professionalism he is now like a new person only two weeks later. We could not be happier and are very grateful. He is eating and drinking the food is also fantastic. The whole family are very happy and grateful.

All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.