Craigielea Community Nursing Home

After six years of my mother being a resident, I have seen four managers. I have complained many times and nothing gets done. After being told off by the operations manager and general manager, I produced the acknowledgement letter from the deputy manager of my complaint as evidence and then things were different. I know things were hard with lockdown but give credit due, you were able to Facetime. I'm writing this report because I was getting false information off the manager and after numerous emails, he gave me a notice of 28 days to move my mother who had mental health issues. I moved her to another home and she's happy. For a manager of a care home, he mustn't think of his residents. My mum loved the carers, he never thought about her and I don't want other relatives to go what I went through. I was very grateful for the staff seeing her off but didn't like the fact the manager came and was smiling when she left. That was downright nasty when he wanted her out, from my point of view.

My Father had been a resident in Cragielea care home over the last 18 months up until he sadly passed away on March 21st 2020. In that time he was in the home I can honestly say it was one of the happiest times of his life, down to the fact of the professionalism of the carers and staff employed there. The carers were especially professional in all aspects of the care my father had on a daily basis and in all the time he spent in the home. I visited twice a week in all the time he was there and no matter what time or day of the week you visited, there was never one problem that I incurred in relation to his well being. I cannot thank the carers enough for the care my dad received right up until he passed away and I will always be thankful for their support which made it easier for my mother and family in a really difficult time upon his passing. Once again you are a credit to your profession keep up the good work in these difficult times.

The older carers and some of the younger ones are very good. But some of the younger carers are not good. They are casual and offhand and inclined to treat residents who are questioning them like naughty children.

My wife is quite content here and happy.

Thank you does not express our gratitude enough.

My grandma is happy at this home, we feel content with her care by staff as the carers and nurses work extremely hard every day for the residents and this does show. I did have an issue that I raised with someone higher than care staff but never heard any word back, I brought it up with care staff and it was handled immediately so cannot fault the girls one bit, they're amazing !! Love the decor (rooms look like houses which is nice) and the weekly activities which my grandma enjoys participating and so do we if we are visiting.

Since residing in the home my brother has settled well. I am very pleased with standards kept. Staff are lovely and friendly, helpful with any queries the family might have. The food is wonderful and he is well fed. He is kept clean and tidy. His clothes laundered well and any medical conditions are dealt with speed. His room and ensuite are kept to a high standard and is well located with a lovely outlook. All in all pleased with 5-star care.

My mother in Law is 104 years old today! The staff at Craigielea have pulled all the stops out for her birthday including balloons galore, a speciality card and flowers and a singer in the lounge. They all treat her well with respect and love. We live away and know she is cared for well when we are not here. We trust Craigielea to care for a very precious lady.

In the first month of our Mam residing in Craigielea she is thriving, her physical and mental health needs are being met in ways which are above and beyond our expectations. Mam is happy and interacting with both other residents and staff. We, as a family, have been very concerned about our mother and in just one month we are finally able to visit our mother and chat to her without worrying. Thank you everyone. PS. I love her room.

The staff at this care home are lovely, not only with my husband's needs but supportive to me and my family in a stressing and emotional time excepting the fact he required this nursing care for his condition.

Their job at times is not easy but they are efficient, professional and most importantly caring.

It is also nice to see residents sitting in the garden grounds enjoying the fresh air in lovely surroundings.

Very clean, well looked after.

PS. I worked in the NHS 'til I retired recently, therefore, I know about 'good care'.

My mother gets the care that she needs. Lovely room and lounges. Staff very friendly and helpful.

Clean, friendly place, residents are treated well. My father was here and now mam. Staff are excellent, feels like a second home when I'm here visiting mam. Would recommend this place.

My cousin has been here for 4 months and I find that the care home is very good. The staff are friendly and helpful in all aspects.

The experience of late since new manager arrived is first class. Big improvement in staff morale and also in attitude. Home is also nice and clean, a big improvement. The new manager is also very friendly and obliging. Overall a vast improvement. Well done to all. Please keep this good work up and thank you.