Craigielea Community Nursing Home

739 Durham Road South, Low Fell, Gateshead NE9 6AT
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9.3 48 Reviews
  • Craigielea Community Nursing Home, Gateshead
Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.

A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.

There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1270 – £1500
  • Self-Funded Residential Dementia Care: £1270 – £1500
  • Self-Funded Nursing Care: £1270 – £1499
  • Self-Funded Nursing Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Residential Care: £1270 – £1499
  • RESPITE Self-Funded Residential Dementia Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Care: £1270 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1270 – £1499

Nursing residents will be referred for support for funded nursing care (FNC) and this finding will be in addition to the weekly fee but is funded by the NHS.

These prices are only a guideline, please contact Craigielea Community Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Johnson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (29)

Parking

  • On-site parking available

Craigielea Community Nursing Home Reviews (48)

9.3

Craigielea Community Nursing Home has a Review Score of 9.3 (9.283) out of 10, based on 13 reviews in the last 2 years.
Over all time Craigielea Community Nursing Home has 48 reviews.

Overall Experience
  • 31
  • 12
  • 3
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Date Published
  • 48
  • 9
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  • 13
  • 35
Reviewer Connection to Craigielea Community Nursing Home
  • 11
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  • 5
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  • 3
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  • 2
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  • 1
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Total of 48, showing 41-48
Review from Julie H (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the first month of our Mam residing in Craigielea she is thriving, her physical and mental health needs are being met in ways which are above and beyond our expectations. Mam is happy and interacting with both other residents and staff. We, as a family, have been very concerned about our mother and
in just one month we are finally able to visit our mother and chat to her without worrying. Thank you everyone. PS. I love her room.
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Review from Lynda G (Wife of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at this care home are lovely, not only with my husband's needs but supportive to me and my family in a stressing and emotional time excepting the fact he required this nursing care for his condition.


Their job at times is not easy but they are efficient, professional and most importantly

caring.


It is also nice to see residents sitting in the garden grounds enjoying the fresh air in lovely surroundings.

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Review from J H (Friend of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean, well looked after.
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Review from Jill S (Daughter of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the level of care given to my mother (90 years old, suffering from dementia and various physical problems). Staff are friendly and good-humoured but also very much 'on the job' eg. the building and grounds are clean and tidy, food and drinks are well prepared and clients/residents
are well looked after re. personal hygiene etc. Also - activities are made available to residents. All together - no complaints at all.
PS. I worked in the NHS 'til I retired recently, therefore, I know about 'good care'.
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Review from M S (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother gets the care that she needs. Lovely room and lounges. Staff very friendly and helpful.
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Review from Susie J (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, friendly place, residents are treated well. My father was here and now mam. Staff are excellent, feels like a second home when I'm here visiting mam. Would recommend this place.
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Review from Brian M (Cousin of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin has been here for 4 months and I find that the care home is very good. The staff are friendly and helpful in all aspects.
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Review from R K (Friend of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience of late since new manager arrived is first class. Big improvement in staff morale and also in attitude. Home is also nice and clean, a big improvement. The new manager is also very friendly and obliging. Overall a vast improvement. Well done to all. Please keep this good work up and thank
you.
Reply from Shivani Kundi, Administrator at Craigielea Community Nursing Home

We at Craigielea would like to thank you for your review, we aim to meet all our residents needs to give them the most comfortable and homely stay. We are pleased that you are happy with our services.

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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Craigielea Community Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.366 for Craigielea Community Nursing Home is calculated as follows: ( (80 Excellents x 5) + (50 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.366
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.917 Points relating to the number of positive Reviews for Craigielea Community Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Sarah johnson

Job Title: Home Manager Joined: 2019

I am a registered mental health nurse and have been since 2015, I have worked both in NHS and adult social care since qualifying. I have been at Craigielea since 2019, starting as a nurse, and then promoted to deputy manager. In December 2023 I was promoted to Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigielea Community Nursing Home to verify any information. View our terms and conditions. Craigielea Community Nursing Home has an Enhanced Service - more info.