Byker Hall Care Home, Newcastle upon Tyne, Tyne & Wear
Byker Hall Care Home, Newcastle upon Tyne, Tyne & Wear
Byker Hall Care Home, Newcastle upon Tyne, Tyne & Wear

Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.

Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.

This purpose built care home offers accommodation in single occupancy rooms, all of which are with en-suite facilities.

Byker Hall provides a TV lounge and a quiet sitting room on each floor. The home also provides separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with daily menus being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged for residents.

The home also offers a variety of activities.

Complete redevelopment of the home is now under way transforming the look and the existing facilities to make Byker Hall the most luxurious and prestigious Care Home in East Newcastle area.

Byker Hall Care Home gives a Fair Price Guarantee and will not charge any more than that recommended by Newcastle City Council to make it as affordable as possible for the elderly community.
Whether the fees are paid privately or with assistance, everyone pays the same amount. This may save some of the residents and their families many thousands of pounds per year.

Group: Enhanced Elderly Care Ltd

Person in charge: Dawn Heppell-Marshall (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 95 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 55+.

Single Rooms: 95

Rooms with ensuite WC: 95

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Byker Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Byker Hall Care Home has a Review Score of 9.1 (9.128)

The Review Score of 9.1 (maximum of 10) for Byker Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Byker Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.812 for Byker Hall Care Home is calculated as follows: ( (96 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.316 Points relating to the number of positive Reviews for Byker Hall Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 19 positive Reviews (95 registered maximum number of service users ÷ 5). 6 Reviews ÷ 19 Target = 0.316

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Byker Hall Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Byker Hall Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I am 100% happy for my mum to go on living at Byker Hall.

She and all the family are definitely content in knowing our mum is safe and happy.

Thanks to all staff.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 05 Dec 2017:

I would like to thank you for the feedback and I will share this with the staff team, it is always good to hear such wonderful comments.

So happy that my mother has found a lovely care home. The staff are very caring and helpful. The activities are coordinated very well. Overall the care home is very well run.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 13 Jun 2017:

Thank you very much for your kind words, I will share your feedback with the whole staff team.

In early December 2016 my dad came to Byker Hall for respite care, initially for a few weeks. My dad has dementia and Byker Hall was to give my mother a bit of respite from looking after my dad. Byker Hall is my dad's home now and I am so grateful for the care he receives. The carers always have a positive attitude and I can honestly say I have not once seen them lose their temper, or been grumpy with the residents or visitors.

Dad's care is first class and I am so grateful for their attention to my dad. They are truly a wonderful set of people.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Facilities: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 13 Jun 2017:

Thank you for your kind words, your feed back will be shared with the staff.

My mother went into Byker Hall in April 2016 following a stroke, also suffering from dementia. We didn't expect her to survive more than a few weeks but with the care and attention staff gave mam, we were very fortunate to have a further year with her. They really brought mam on, getting her motivated with activities and outings. I would recommend this care home to anyone looking for nursing care.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 06 Jun 2017:

Thank You very much for such kind words, this feedback will be shared with the whole staff team.

My dear husband has only been in Byker Hall for a week, but in that short time, I have to say that the care he has had so far has been exemplary. The manager and staff are all absolutely wonderful and the compassion they have shown to me is very much appreciated. This is such a comfortable and clean home and deserves nothing but praise. Thank you all so very much.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 31 May 2017:

Thank you very much from myself and the whole staff team for your kind words. The staff work very hard to ensure person-centered care is delivered not just to the resident but to the family also. It is a difficult time when deciding to place your loved one into 24hr care and I am very pleased to hear that this transition has given you comfort.

My darling mother- in-law has been living in Byker Hall for one year now.
Before she went to live there she was very confused and distressed. She often told us (her family) she was lonely and unhappy.
After months of searching, we found Byker Hall. And now I'm so happy to say what a lovely place it is. It's spotlessly clean, brilliant activities every day, the food great and if that's not enough the staff are amazing. One year on our mum is safe, settled, clean, and well fed, she hasn't been ill in all that time, but best of all she is not lonely!
I know how harrowing it is to make the massive decision for your parent or loved one to live in care, but I have to say how grateful I am to the manager and staff for giving me the comfort of knowing mum is so well cared for and is happy. They treat her with dignity and respect, they are caring and friendly. I would definitely recommend Byker Hall.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Heppell-Marshall, Manager at Byker Hall Care Home responded to this review on 22 May 2017:

I would like to thank you for such lovely comments, I will be sure to share this with the whole staff team.

Byker Hall is an excellent care home for both respite and nursing care. Our mother has been previously at the care home for 2 respite visits. We were so impressed by the excellent care, friendliness and dedication from staff that we did not hesitate to place her there again but on this occasion for nursing care. I would highly recommend that if you are looking for a care home for your relative you give them a visit.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 11 Feb 2017:

Thank you very much and I will be sure to share this feedback with all staff.

In the 6 months of being here, excellence throughout.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody is so friendly, you are greeted at the entrance by reception and manager. So helpful and easy to talk to about any issues you may have. A very friendly and caring home. I would recommend Byker Hall Care Home to any of my friends if they were in the same situation as me and my family were to make a decision for my aunt.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Heppell-Marshall, Manager at Byker Hall Care Home responded to this review on 16 Dec 2016:

Thank you so much for your comments, I know the staff will really appreciate your feedback.

My wife is happy enough here, myself and my family regard the home as very good. The staff are very helpful and pleasant. We the family, are very satisfied with Byker Hall.

How likely would you be to recommend Byker Hall Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dawn Heppell-Marshall, Registered Manager at Byker Hall Care Home responded to this review on 25 Jan 2017:

Thank you so much for your comments, I know the staff will really appreciate your feedback.

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Awards / Recognitions

July 2014

Job Vacancies

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Care Home Idol 2016

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