






Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.
Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.
This purpose built care home offers...
Care Provided by Byker Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.
The price(s) shown are provided by the care home. Contact Byker Hall Care Home for full pricing details and T&Cs.
Contact Byker Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Enhanced Elderly Care Ltd
- Private Owned
Person in charge
- Naomi Thomson (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2003
- Last Refurbishment: 2015
- Number of floors: 3
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Visitors welcome anytime but encouraged to avoid mealtimes
Parking
- Free on-site parking
Byker Hall Care Home Reviews (58)
Byker Hall Care Home has a Review Score of 9.4 (9.367) out of 10, based on 14 reviews in the last 2 years.
Over all time Byker Hall Care Home has 58 reviews.
I have been visiting this care home for a number of years as my nana is a resident. When I initially found out she was going into a home I was very sad and down as I felt that this was the end for her. I had not much experience with care homes and it did not seem right. This care home and staff have changed my mind completely. My nana is well looked after, happy and always involved in regular activities that keep her and her mind active. I would like to thank all the staff and management for everything they do for her and the family. She is well cared for and always happy with being there. Dementia might be something she is suffering from but she always has a smile and likes where she is. She is always commenting on it being home sweet home.
Some aspects of care/conditions/food are open to improvement.
My mother recently had an accident in her room. The staff were excellent in looking after her when she was released from hospital while she was recuperating while wearing a plaster cast on her let and continue to do so before her mishap. The staff treat all of the residents with politeness and dignity.
Thank you so much for your review of our home, and thankfully your mum is on the mend. I will pass your comments on to all the staff involved in her care. They are much appreciated.
Always warm and welcoming. Staff are caring and helpful to both residents and their families.
Thank you so much for your kind words, they are very much appreciated. I will pass your comments on to all the staff involved in your mother's care.
All care staff do an excellent job and really do try their best. The manager is always there to see any concerns I may have but is also there to receive fab feedback from many family members.
Thank you so much for your comments and most importantly, we are so glad you are happy in our home. Thank you, the staff will really appreciate your feedback.
My grandmother is treated with the utmost care and respect. I couldn't be happier with the staff and the care they provide.
Thank you so much for taking the time to send us your feedback, I will pass your comments on to all the staff involved in your grandmother´s care.
At Byker Hall, all the staff are very caring. You can approach them whenever you need to talk to them, they are always busy. Sometimes they deal with some difficult situations, but in my opinion, they handle themselves very well.
Thank you so much for your kind words, they are very much appreciated. We will pass your comments on to all the staff involved in your mother's care.
I have found Byker Hall activities to be outstanding. My mother is happy and feels safe, she also enjoys the food. The manager has accommodated our every wish, the staff are all very friendly. The home and Mams room are kept very clean. When I visit I am alway's made welcome, reception staff always greet me with a smile, the home has a nice, relaxed atmosphere. Overall the home is well run.
Thank you so much for your review of our home. We are so glad to hear your Mam is happy and enjoying the food, the chef will be pleased! Your comments will be passed on to all the staff involved, it will mean a lot to them.
Ean excellent homely place. Would recommend, activities brilliant, which lots of homes lack. Well-run by management. Saff good. Clean home. Warm, friendly. Can't fault anything there.
Thank you for your kind words about our care home, they are very much appreciated. We will pass on your comments to all the staff involved, especially regarding the activities which are a really important part of daily life in the home.
I am 100% happy for my mum to go on living at Byker Hall.
She and all the family are definitely content in knowing our mum is safe and happy.
Thanks to all staff.
I would like to thank you for the feedback and I will share this with the staff team, it is always good to hear such wonderful comments.
So happy that my mother has found a lovely care home. The staff are very caring and helpful. The activities are coordinated very well. Overall the care home is very well run.
Thank you very much for your kind words, I will share your feedback with the whole staff team.
In early December 2016 my dad came to Byker Hall for respite care, initially for a few weeks. My dad has dementia and Byker Hall was to give my mother a bit of respite from looking after my dad. Byker Hall is my dad's home now and I am so grateful for the care he receives. The carers always have a positive attitude and I can honestly say I have not once seen them lose their temper, or been grumpy with the residents or visitors.
Dad's care is first class and I am so grateful for their attention to my dad. They are truly a wonderful set of people.
Thank you for your kind words, your feed back will be shared with the staff.
My mother went into Byker Hall in April 2016 following a stroke, also suffering from dementia. We didn't expect her to survive more than a few weeks but with the care and attention staff gave mam, we were very fortunate to have a further year with her. They really brought mam on, getting her motivated with activities and outings. I would recommend this care home to anyone looking for nursing care.
Thank You very much for such kind words, this feedback will be shared with the whole staff team.
My dear husband has only been in Byker Hall for a week, but in that short time, I have to say that the care he has had so far has been exemplary. The manager and staff are all absolutely wonderful and the compassion they have shown to me is very much appreciated. This is such a comfortable and clean home and deserves nothing but praise. Thank you all so very much.
Thank you very much from myself and the whole staff team for your kind words. The staff work very hard to ensure person-centered care is delivered not just to the resident but to the family also. It is a difficult time when deciding to place your loved one into 24hr care and I am very pleased to hear that this transition has given you comfort.
Before she went to live there she was very confused and distressed. She often told us (her family) she was lonely and unhappy.
After months of searching, we found Byker Hall. And now I'm so happy to say what a lovely place it is. It's spotlessly clean, brilliant activities every day, the food great and if that's not enough the staff are amazing. One year on our mum is safe, settled, clean, and well fed, she hasn't been ill in all that time, but best of all she is not lonely!
I know how harrowing it is to make the massive decision for your parent or loved one to live in care, but I have to say how grateful I am to the manager and staff for giving me the comfort of knowing mum is so well cared for and is happy. They treat her with dignity and respect, they are caring and friendly. I would definitely recommend Byker Hall.
I would like to thank you for such lovely comments, I will be sure to share this with the whole staff team.
Byker Hall is an excellent care home for both respite and nursing care. Our mother has been previously at the care home for 2 respite visits. We were so impressed by the excellent care, friendliness and dedication from staff that we did not hesitate to place her there again but on this occasion for nursing care. I would highly recommend that if you are looking for a care home for your relative you give them a visit.
Thank you very much and I will be sure to share this feedback with all staff.
My wife is happy enough here, myself and my family regard the home as very good. The staff are very helpful and pleasant. We the family, are very satisfied with Byker Hall.
Thank you so much for your comments, I know the staff will really appreciate your feedback.
Everybody is so friendly, you are greeted at the entrance by reception and manager. So helpful and easy to talk to about any issues you may have. A very friendly and caring home. I would recommend Byker Hall Care Home to any of my friends if they were in the same situation as me and my family were to make a decision for my aunt.
Thank you so much for your comments, I know the staff will really appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 02 August 20261 Nursing Bed 1 Dementia Bed 1 Residential Bed
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Byker Hall Care Home.
Accreditations
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Meet the Team (1)

Registered nurse with over 20 years of experience working in care homes.
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