






Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.
Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.
This purpose built care home offers...
Care Provided by Byker Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.
The price(s) shown are provided by the care home. Contact Byker Hall Care Home for full pricing details and T&Cs.
Contact Byker Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Enhanced Elderly Care Ltd
- Private Owned
Person in charge
- Naomi Thomson (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2003
- Last Refurbishment: 2015
- Number of floors: 3
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Visitors welcome anytime but encouraged to avoid mealtimes
Parking
- Free on-site parking
Byker Hall Care Home Reviews (58)
Byker Hall Care Home has a Review Score of 9.4 (9.367) out of 10, based on 14 reviews in the last 2 years.
Over all time Byker Hall Care Home has 58 reviews.
Great staff, very friendly and good fun. Nice place.
My sister was a resident for three years with excellent care and when she passed away, that care and attention showed even more to her family. My brother has been a resident for a year now and his care is of the best yo could wish for.
My Nana has been a resident for a few months I find this home very good. My Nana is very happy here and the staff are always so friendly. Visiting is always relaxed and I can come anytime. Nana's room is nice and has everything that she needs.
I find the home very relaxed and I can see my friend is very comfortable, happy, and well cared for. I noticed there was a newer manager around on my visits, I had some questions and I found the manager approachable, she answered all my questions and put my mind at ease. There a some very lovely staff in the home, and I am always made to feel welcome.
The home is lovely and friendly. Dad is well looked after. The staff are very caring. Home from home.
Activities are amazing something for everyone like home from home. Whatever you ask for isn't a problem for them. Lovely management and staff.
My father in Byker Hall Care Home we have found it very pleasant for him, the staff can't do enough for you. The meals are well planned and implemented. My father has medication four times a day and the nursing staff are great.
Fantastic staff. Overall a massive, thank you to staff.
I came in with my brother for the review and found the staff member very friendly and informative. We found out all of the information we needed and are very satisfied with his care at this present moment in time.
Carers were very supportive and caring towards me when I was upset transitioning my mam into the home. My mam settled in well and enjoys the company, food and care that she receives every day. The choice and quality of food on offer is great and the activities keep my mam engaged and brings joy to the home. The home is spotless, it is cleaned daily and is very secure which gives peace of mind.
Very friendly care home. Always feel residents are looked after very well. Always clean throughout. Can ask them anything. Feel relaxed that my mam is getting the best care possible.
The staff of Byker Hall Care Home are simply incredible. The care is fantastic and you could see they genuinely loved caring for my grandad. As well as looking after and supporting my grandad, they also supported us, as a family, something we’ll always be grateful for. Thank you!
Friendly atmosphere. Caring, making time for residents and family. Always polite. Clean, rooms are always very presentable. Staff very friendly. Always got time for everyone. Always know she's safe.
Thank you for your feedback and kind comments. It’s worth sharing that we are continuing the improvements to rooms and facilities. The new manager is being pro-active in making this happen for our residents.
All staff are very friendly, approachable and are always happy to help with a smile on their faces.
As well as concentrating mainly on my father they have been very kind to all of his family when visiting there.
I cannot fault any of the staff along with the Doctor’s and nurses involved with my father’s care.
Keep up the amazing work, Byker Hall!
Byker Hall is a pleasant, bright, clean and friendly place to visit. A well-organised reception, which was safely administered during the peak of the pandemic. My mother is always happy, smiling and well looked after! With any medical issues reported promptly. The staff are consistently helpful, happy and courteous.
Thank you for taking the time to share your review. It is very much appreciated.
I have found the staff from cleaners, carers, seniors, reception and manager to be very supportive, caring and helpful to my mam and myself. They treat all residents with respect and try very hard to maintain their dignity at all times, I have found the staff have kept me informed of any issues regarding the health of my mam, calling nursing care, doctor or district nurses and ambulance when advised to do so. The staff are regularly scanning and reading my mam's blood sugars, relaying results to district nurses, they then react quickly to try keep Mam's readings at a safe level for her. I have always found her room clean and a problem with her room light was quickly resolved.
Thank you so much for taking the time to share your feedback. The staff really appreciate it.
My mum received excellent care during the last five years of her life. The staff were amazing, not just in providing care, but in the way, they interact with the residents and make it feel like a home and a family. Would highly recommend.
Thank you so much for your kind words. It's very much appreciated. We have a great team that become an extended family to our residents.
Staff very friendly and caring. Good facilities. Can visit easily and speak to relatives anytime. Well fed and looked after.
Thank you so much for taking the time to share your feedback and recognising the good work of our wonderful staff team. The staff are very passionate about our residents and sharing the positive comments really does make a difference.
My sister became a resident of Byker Hall Care Home in August 2021. She had been in hospital and was not very well, but within the first month, she had regained some of her weight loss and her health improved. Unfortunately, the Covid pandemic restricted family visits to non-contact, but we could meet her by the use of the pod, having a clear screen between us. This has now changed, and we meet regularly in her room or outside if the weather is good. From day one of her stay she has been treated by the carers, as a friend, and the relationship between her and any of the carers is wonderful to see. She is very content, being in a setting where she can see and chat to many people and enjoys the food, which she always remarks on, as being lovely. Speaking for the other members of my family who visit my sister, I can say that the management and staff have always been great and the carers are brilliant, as it's very refreshing when they can say that they love the job, they do.
Thank you so much for taking the time to write your review. It means a lot to the staff team to get positive feedback. I'm delighted to share we have great plans ahead for activities in the home, which will only continue to improve our service and care for our residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 02 August 20261 Nursing Bed 1 Dementia Bed 1 Residential Bed
News (0) & Events (0)
There are no news items for Byker Hall Care Home.
There are no upcoming events for Byker Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Byker Hall Care Home.
Accreditations
There are no accreditations posted yet for Byker Hall Care Home.
Meet the Team (1)

Registered nurse with over 20 years of experience working in care homes.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Byker Hall Care Home to verify any information. View our terms and conditions. Byker Hall Care Home has an Enhanced Service -more info.