Byker Hall Care Home

Allendale Road, Newcastle upon Tyne NE6 2SB
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9.8 58 Reviews
  • Byker Hall Care Home, Newcastle upon Tyne
Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.

Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.

This purpose built care home offers accommodation in single occupancy rooms, all of which are with en-suite facilities.

Byker Hall provides a TV lounge and a quiet sitting room on each floor. The home also provides separate dining rooms, where residents can socialise at meal times. Traditional home cooking using fresh produce is served with daily menus being available. Special diets can be catered for.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. Complementary therapies can be arranged for residents.

The home also offers a variety of activities.

Complete redevelopment of the home is now under way transforming the look and the existing facilities to make Byker Hall the most luxurious and prestigious Care Home in East Newcastle area.

Byker Hall Care Home gives a Fair Price Guarantee and will not charge any more than that recommended by Newcastle City Council to make it as affordable as possible for the elderly community.
Whether the fees are paid privately or with assistance, everyone pays the same amount. This may save some of the residents and their families many thousands of pounds per year.
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Care Provided by Byker Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £956 – £956
  • Self-Funded Residential Dementia Care: £1023 – £1023
  • Self-Funded Nursing Care: £1210 – £1210
  • RESPITE Self-Funded Residential Care: £956 – £956
  • RESPITE Self-Funded Residential Dementia Care: £1023 – £1023
  • RESPITE Self-Funded Nursing Care: £1210 – £1210

Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.

These prices are only a guideline, please contact Byker Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Naomi Thomson (Manager)

Local Authority / Social Services

Admission Criteria

  • All welcome
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (95)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (95)

Visiting

  • Visitors welcome anytime but encouraged to avoid mealtimes

Parking

  • Free on-site parking

Byker Hall Care Home Reviews (58)

9.8

Byker Hall Care Home has a Review Score of 9.8 (9.784) out of 10, based on 25 reviews in the last 2 years.
Over all time Byker Hall Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Byker Hall Care Home
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Total of 58, showing 21-40
Review from Anton C (Son of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff, very friendly and good fun. Nice place.
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Review from A S (Brother of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was a resident for three years with excellent care and when she passed away, that care and attention showed even more to her family. My brother has been a resident for a year now and his care is of the best yo could wish for.
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Review from M L (Granddaughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana has been a resident for a few months I find this home very good. My Nana is very happy here and the staff are always so friendly. Visiting is always relaxed and I can come anytime. Nana's room is nice and has everything that she needs.
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Review from Brenda M (Friend of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the home very relaxed and I can see my friend is very comfortable, happy, and well cared for. I noticed there was a newer manager around on my visits, I had some questions and I found the manager approachable, she answered all my questions and put my mind at ease. There a some very lovely staff
in the home, and I am always made to feel welcome.
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Review from Lisa B (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and friendly. Dad is well looked after. The staff are very caring. Home from home.
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Review from Julie T (Father of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Byker Hall Care Home is lovely friendly do 100% value for money they take pride in patients.
Activities are amazing something for everyone like home from home. Whatever you ask for isn't a problem for them. Lovely management and staff.
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Review from Shawn S (Son of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in Byker Hall Care Home we have found it very pleasant for him, the staff can't do enough for you. The meals are well planned and implemented. My father has medication four times a day and the nursing staff are great.
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Review from J C (Nephew of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff. Overall a massive, thank you to staff.
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Review from A G (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came in with my brother for the review and found the staff member very friendly and informative. We found out all of the information we needed and are very satisfied with his care at this present moment in time.
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Review from Sarah L (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming walk around on initial viewing of the home, everyone said hello from the carers to the cleaners.
Carers were very supportive and caring towards me when I was upset transitioning my mam into the home. My mam settled in well and enjoys the company, food and care that she receives every
day. The choice and quality of food on offer is great and the activities keep my mam engaged and brings joy to the home. The home is spotless, it is cleaned daily and is very secure which gives peace of mind.
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Review from D P (Son of Resident) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly care home. Always feel residents are looked after very well. Always clean throughout. Can ask them anything. Feel relaxed that my mam is getting the best care possible.
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Review from Steph M (Granddaughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of Byker Hall Care Home are simply incredible. The care is fantastic and you could see they genuinely loved caring for my grandad. As well as looking after and supporting my grandad, they also supported us, as a family, something we’ll always be grateful for. Thank you!
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Review from Katherine A (Mother-in-law of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly atmosphere. Caring, making time for residents and family. Always polite. Clean, rooms are always very presentable. Staff very friendly. Always got time for everyone. Always know she's safe.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for your feedback and kind comments. It’s worth sharing that we are continuing the improvements to rooms and facilities. The new manager is being pro-active in making this happen for our residents.

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Review from K B (Son of Resident) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly, approachable and are always happy to help with a smile on their faces.
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Review from Susan M (Daughter of Resident) published on 23 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care shown to my father. He has been made comfortable in every way and they help to keep his spirits up.
As well as concentrating mainly on my father they have been very kind to all of his family when visiting there.
I cannot fault any of the staff along with the Doctor’s and nurses involved
with my father’s care.
Keep up the amazing work, Byker Hall!
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Review from Daniel K (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Byker Hall is a pleasant, bright, clean and friendly place to visit. A well-organised reception, which was safely administered during the peak of the pandemic. My mother is always happy, smiling and well looked after! With any medical issues reported promptly. The staff are consistently helpful, happy
and courteous.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you for taking the time to share your review. It is very much appreciated.

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Review from Lorraine H (Daughter of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff from cleaners, carers, seniors, reception and manager to be very supportive, caring and helpful to my mam and myself. They treat all residents with respect and try very hard to maintain their dignity at all times, I have found the staff have kept me informed of any issues regarding
the health of my mam, calling nursing care, doctor or district nurses and ambulance when advised to do so. The staff are regularly scanning and reading my mam's blood sugars, relaying results to district nurses, they then react quickly to try keep Mam's readings at a safe level for her. I have always found her room clean and a problem with her room light was quickly resolved.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to share your feedback. The staff really appreciate it.

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Review from Maureen M (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care during the last five years of her life. The staff were amazing, not just in providing care, but in the way, they interact with the residents and make it feel like a home and a family. Would highly recommend.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for your kind words. It's very much appreciated. We have a great team that become an extended family to our residents.

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Review from Hugh B (Son of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and caring. Good facilities. Can visit easily and speak to relatives anytime. Well fed and looked after.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to share your feedback and recognising the good work of our wonderful staff team. The staff are very passionate about our residents and sharing the positive comments really does make a difference.

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Review from Jim S (Brother of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister became a resident of Byker Hall Care Home in August 2021. She had been in hospital and was not very well, but within the first month, she had regained some of her weight loss and her health improved. Unfortunately, the Covid pandemic restricted family visits to non-contact, but we could meet
her by the use of the pod, having a clear screen between us. This has now changed, and we meet regularly in her room or outside if the weather is good. From day one of her stay she has been treated by the carers, as a friend, and the relationship between her and any of the carers is wonderful to see. She is very content, being in a setting where she can see and chat to many people and enjoys the food, which she always remarks on, as being lovely. Speaking for the other members of my family who visit my sister, I can say that the management and staff have always been great and the carers are brilliant, as it's very refreshing when they can say that they love the job, they do.
Reply from Joanne Lewis, Managing Director at Byker Hall Care Home

Thank you so much for taking the time to write your review. It means a lot to the staff team to get positive feedback. I'm delighted to share we have great plans ahead for activities in the home, which will only continue to improve our service and care for our residents.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Byker Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Byker Hall Care Home is calculated as follows: ( (235 Excellents x 5) + (59 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 296 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Byker Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 30 Sep 2025

1 Nursing Bed 1 Dementia Bed 1 Residential Bed

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Naomi Thomson

Job Title: Registered Manager Joined: 2022

Registered nurse with over 20 years of experience working in care homes.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Byker Hall Care Home to verify any information. View our terms and conditions. Byker Hall Care Home has an Enhanced Service - more info.