Byker Hall Care Home

Great staff, very friendly and good fun. Nice place.

My sister was a resident for three years with excellent care and when she passed away, that care and attention showed even more to her family. My brother has been a resident for a year now and his care is of the best yo could wish for.

My Nana has been a resident for a few months I find this home very good. My Nana is very happy here and the staff are always so friendly. Visiting is always relaxed and I can come anytime. Nana's room is nice and has everything that she needs.

I find the home very relaxed and I can see my friend is very comfortable, happy, and well cared for. I noticed there was a newer manager around on my visits, I had some questions and I found the manager approachable, she answered all my questions and put my mind at ease. There a some very lovely staff in the home, and I am always made to feel welcome.

The home is lovely and friendly. Dad is well looked after. The staff are very caring. Home from home.

Activities are amazing something for everyone like home from home. Whatever you ask for isn't a problem for them. Lovely management and staff.

My father in Byker Hall Care Home we have found it very pleasant for him, the staff can't do enough for you. The meals are well planned and implemented. My father has medication four times a day and the nursing staff are great.

Fantastic staff. Overall a massive, thank you to staff.

I came in with my brother for the review and found the staff member very friendly and informative. We found out all of the information we needed and are very satisfied with his care at this present moment in time.

Carers were very supportive and caring towards me when I was upset transitioning my mam into the home. My mam settled in well and enjoys the company, food and care that she receives every day. The choice and quality of food on offer is great and the activities keep my mam engaged and brings joy to the home. The home is spotless, it is cleaned daily and is very secure which gives peace of mind.

Very friendly care home. Always feel residents are looked after very well. Always clean throughout. Can ask them anything. Feel relaxed that my mam is getting the best care possible.

The staff of Byker Hall Care Home are simply incredible. The care is fantastic and you could see they genuinely loved caring for my grandad. As well as looking after and supporting my grandad, they also supported us, as a family, something we’ll always be grateful for. Thank you!

Friendly atmosphere. Caring, making time for residents and family. Always polite. Clean, rooms are always very presentable. Staff very friendly. Always got time for everyone. Always know she's safe.

All staff are very friendly, approachable and are always happy to help with a smile on their faces.

Keep up the amazing work, Byker Hall!

Byker Hall is a pleasant, bright, clean and friendly place to visit. A well-organised reception, which was safely administered during the peak of the pandemic. My mother is always happy, smiling and well looked after! With any medical issues reported promptly. The staff are consistently helpful, happy and courteous.

I have found the staff from cleaners, carers, seniors, reception and manager to be very supportive, caring and helpful to my mam and myself. They treat all residents with respect and try very hard to maintain their dignity at all times, I have found the staff have kept me informed of any issues regarding the health of my mam, calling nursing care, doctor or district nurses and ambulance when advised to do so. The staff are regularly scanning and reading my mam's blood sugars, relaying results to district nurses, they then react quickly to try keep Mam's readings at a safe level for her. I have always found her room clean and a problem with her room light was quickly resolved.

My mum received excellent care during the last five years of her life. The staff were amazing, not just in providing care, but in the way, they interact with the residents and make it feel like a home and a family. Would highly recommend.

Staff very friendly and caring. Good facilities. Can visit easily and speak to relatives anytime. Well fed and looked after.

My sister became a resident of Byker Hall Care Home in August 2021. She had been in hospital and was not very well, but within the first month, she had regained some of her weight loss and her health improved. Unfortunately, the Covid pandemic restricted family visits to non-contact, but we could meet her by the use of the pod, having a clear screen between us. This has now changed, and we meet regularly in her room or outside if the weather is good. From day one of her stay she has been treated by the carers, as a friend, and the relationship between her and any of the carers is wonderful to see. She is very content, being in a setting where she can see and chat to many people and enjoys the food, which she always remarks on, as being lovely. Speaking for the other members of my family who visit my sister, I can say that the management and staff have always been great and the carers are brilliant, as it's very refreshing when they can say that they love the job, they do.