






Byker Hall is located in Newcastle's Byker area and is a luxury, purpose built Residential, Nursing and Dementia care home and is managed by Gary Lewis Care Group which has over 30 years of experience caring for older people.
Established amongst the best care homes in the Newcastle, Tyne and Wear area, Byker Hall has consistently received excellent reviews for its quality of care.
This purpose built care home offers...
Care Provided by Byker Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 95 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
Funding & Fees
Weekly Charges per Person
Byker Hall does not charge any top up fees. You will be charged in line with Local Authority payment rates.
The price(s) shown are provided by the care home. Contact Byker Hall Care Home for full pricing details and T&Cs.
Contact Byker Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Enhanced Elderly Care Ltd
- Private Owned
Person in charge
- Naomi Thomson (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2003
- Last Refurbishment: 2015
- Number of floors: 3
Room Information
- Single Rooms (95)
- Single Rooms with ensuite Wet Room (95)
Visiting
- Visitors welcome anytime but encouraged to avoid mealtimes
Parking
- Free on-site parking
Byker Hall Care Home Reviews (58)
Byker Hall Care Home has a Review Score of 9.4 (9.367) out of 10, based on 14 reviews in the last 2 years.
Over all time Byker Hall Care Home has 58 reviews.
My mam went into care after she had a fall she also has dementia we moved her from that care home to this so it is easier for dad to visit her without getting 3 lots of transport or waiting for someone to take him to see her. This was the best move we made she gets all the help she needs she is HAPPIER and more content in this care. Staff go above and beyond for all their residents I can't thank them enough. We as a family can't thank them enough fof their dedication.
Mam came into the care home beginning of December 2024 and has been cared for since her arrival. Cannot fault the carers or any other members of staff, they have been great with Mam. I would not have put her in Byker Hall Care Home if I was not satisfied, it has always been a good care home. She has been much happier since she came.
Very good staff. Good entertainment. Very happy to have my mother-in-law here and I have got my mother in Byker Hall Care Home, she is very happy.
My brother and I were worried and quite reluctant to put my mam into care but once we came to Byker Hall, we felt relief that Mam was going to live in a special place. Apart from great care, I am amazed at all of the entertainment and fun everyone has.
Cleanliness is lovely. Mam enjoys the food. Enjoys going on trips out. Staff are great.
All the staff are excellent, staff will step in to support. The food is great all staff are lovely.
Friendly, sociable staff. Any complaints or concerns dealt with promptly. Management is approachable and open to any suggestions or issues that arise.
is treated like family.
Grandmother enjoys activities.
Food is good.
Not only did they care for my mum but for my family too, we stayed with her for three nights in her room. They constantly came in to check we were ok as well as Mum. They provided us with a care pack with support sheets, coffee, tea, toiletries and much more. Such a caring touch for any family.
Amazing, caring staff throughout, including carers, cleaners and admin staff.
My mam was well cared for in Byker Hall Care Home. She was very happy and settled there and classed it as her 'home'. The staff were amazing, going over and above their normal duties. She was well looked after with all her needs being catered for. She has since passed away but we know she was happy and contented. Well done everyone, you are all stars!
Very good, reassuring for my mother is being cared for and stimulated, the whole family are pleased with the progress/experience Mum is having in Byker Hall Care Home.
My mother-in-law was in Byker Hall for nearly five years. Initially, her dementia was such that she was able to participate in all activities, even helping wash up! She was taken to the pantomime and excursions out for ice cream. She loved the staff and felt very secure. Towards the end, when she was bedridden, the staff were extremely attentive, even though, at times, there weren't enough of them. When she passed recently, they were very sensitive and clearly upset to lose her. They are amazing people.
She always said she felt safe and well looked after there.
Her room was fine, good facilities, any issues or requests we had were always dealt with in a timely manner.
She loved taking part in the arranged activities, especially ones that involved music and dancing, of which there seemed many.
As her illness progressed, her care became more 'hands on', but always first class from everyone.
As our mum's illness progressed, the staff couldn't be more helpful. They allowed us to stay in her room, brought us beds, and made sure we were comfortable.
Sadly, our mum passed away in July, but again, the management and staff were so professional and caring, and a massive help.
We have nothing but praise for everyone at Byker Hall.
The staff are perfect. Home-from-home experience. Staff are all caring. The management is very helpful. Mam loves it here.
Home is marvellous, I can not fault the home or praise everyone enough. All staff are dedicated to the care of my brother.
Always cared for. Well looked after. Happy place to be.
Dad is quite happy but annoyed with people banging doors in the kitchen.
Thank you for taking the time to share your review, we really appreciate the feedback. We have addressed the problem with the banging door and we are sorry to hear that it has annoyed your dad, if he experiences any more issues, do not hesitate to bring this to our attention. There is always...
Found communications a bit challenging, i.e. asking for chiropodist and whether they have been.
Thank you for the feedback, we have addressed the issues and we hope you see the improvements in this area. We appreciate you taking the time to share your feedback, we always welcome any areas for improvement.
The home is very comfortable for my mam, good staff, good facilities and clean and tidy, not much more to add really, my mam likes it here.
My mum loves the staff on day and night shift, they are awesome people, she calls them her family which she's okay with and who she trusts the most. Even staff like her humour, she's always lighting up their day and night, that's who she is.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 02 August 20261 Nursing Bed 1 Dementia Bed 1 Residential Bed
News (0) & Events (0)
There are no news items for Byker Hall Care Home.
There are no upcoming events for Byker Hall Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Byker Hall Care Home.
Accreditations
There are no accreditations posted yet for Byker Hall Care Home.
Meet the Team (1)

Registered nurse with over 20 years of experience working in care homes.
Frequently Asked Questions about Byker Hall Care Home
What types of Care is Byker Hall Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Byker Hall Care Home have?
There are 95 Single Rooms.
What are the Facilities & Services at Byker Hall Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.
How far is Byker Hall Care Home to the centre of Newcastle upon Tyne?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Byker Hall Care Home to verify any information. View our terms and conditions. Byker Hall Care Home has an Enhanced Service -more info.