Dene Park House

I would like to take this oppotunity to thank each and everyone of them. Thankyou.

Very good- all staff friendly and helpful.

I have nothing but gratitude for all staff and especially management.

My husband has only been here for 4 weeks but has settled well. He is comfortable with the staff and enjoys the food. His dementia causes him to wander, both day and night, but his security is taken very seriously.

No other words but wonderful

Although mum's time at Dene Park House was relatively short before her passing, I know she felt happy and cared for. My wife and I are so pleased we chose this as her home

My mother has lived at Dene Park for four years. She feels happy, safe and comfortable here. All of the staff are caring and work hard. The team of nursing and care staff are kind, accommodating and ensure good care is given to the residents and are mindful of their individual needs. The domestics do a wonderful job of keeping the care home clean as well as the residents' laundry. The food is cooked well. Any issues myself or my mother have had have always been dealt with professionally by management who are approachable and proactive.

A relaxing time. Nice food. Good staff.

I find that day staff do provide good care and attention. Unfortunately I cannot say the same for night staff. All other aspects of care are good. Activities are excellent since new person took over. The one problem I have is that when a message is asked to be passed on it very rarely is.

Simply excellent on every level.

Everyone is caring and kind.

I have been a resident at Dene Parj House since February 2023. During this time I have always been looked after exceptionally well. With no complaints with my treatment, meals etc. By a very friendly staff.

I have limited knowledge and experience of care homes but have been pleasantly surprised at the excellent level of care and commitment shown by all the staff. In particular the nursing/care of the staff who daily/nightly see to all the needs of my relative which at times has been extremely challenging for them. The staff and management have always kept me and other family members fully informed of my relative's welfare and health. All in all, excellent!

Since Mum has been here, she has settled in well. Staff are all lovely, very kind, caring and attentive. Nothing is too much trouble. Room nice and personalised it. Very happy with the care received.

I have nothing but gratitude and respect for the Dene Park team. They have looked after my mum so well over the years and have been so patient and kind. It is time to move on, as my mum's needs have increased. I would just like to thank all the team, especially three members of staff in particular. I have witnessed the person-centred and caring approach adopted to all residents. I would be happy to be involved in any further feedback.

Friends of mine who have visited with me have also praised Dene Park House as a very caring home.

There is still room for improvement in terms of communication, I recently arrived for a visit and found out on arrival that there was a Covid outbreak and visiting was restricted. Surely it would have been prudent to send an email to each resident's family to let them know about this. I was also alarmed to discover that my mum had been subjected to a deprivation of liberty safeguards assessment without my knowledge that the referral had been made.

I would not hesitate in recommending Dene Park House for your loved ones.

It feels like home, it’s a friendly environment and my Mum receives excellent care. Most of the staff have worked at Dene Park House long term and feel like an extended part of our own family. My Mum is happy living here and feels her needs are well met.

Unfortunately, both my mother and father have recently had to go in to care. We researched and visited several homes and decided that Dene Park House was the best fit for their care needs. I would like to thank the team for the outstanding level of care that they deliver day in, day out. Some staff deserve a special thank you as they have kept me well informed about how my parents are doing during this transition period. I could thoroughly recommend this care home and brilliant team for your loved ones.