Killingworth Road, South Gosforth, Newcastle upon Tyne NE3 1SY
Dene Park House Care Home is located in Newcastle upon Tyne, close to the Metro Centre.
Staff are always keen to make a good impression, so visitors to Dene Park are welcomed with a smile and offered ‘a cuppa’, whatever the reason for their visit. This is particularly important if they are looking for a care home for their loved ones – often a traumatic time for a family. Visitors are usually shown around the home and introduced to care staff, the residents and, when appropriate, their families.
Residents have lots of things going on, inside and outside of the home. There are arts and crafts sessions, a knitting club and a resident forum. A local dance class comes in, as well as a theatre group which puts on pantomimes. There are regular visits from singers, and residents often join in. The home is next door to The Victory pub, which can be used regularly by residents if they desire. There is also a bar at the home where residents can enjoy a drink with their visitors.
Residents can get involved in the running of the home, with some residents helping to lay the tables for meals and others helping to hoover.
Group: Akari Care Ltd
Person in charge: Ruth Phillips (Manager)
Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Epilepsy • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 51
Rooms with ensuite WC: 51
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dene Park House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.3 (maximum of 10) for Dene Park House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Dene Park House in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.4 out of 5 from 9 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.877 for Dene Park House is calculated as follows: ( (137 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.441 Points relating to the number of positive Reviews for Dene Park House is based on 9 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.2 Target = 0.882 , then divided by 2 = 0.441
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Dene Park House has a Review Score of 7.3 (7.318) from 13 Reviews
Review submitted from a Website Submission by Heather H (Daughter of Resident) on Monday 13 February 2017. Relates to January 2017.
After my dad had his stroke he needed 24/7 care that my mother and I could not provide. Dene Park House stepped in to fulfil that role.
The staff were helpful and friendly. They made sure that my mother and I were ok when we visited.
My dad lived there until he passed away in January 2017. I am pleased to say a member of staff was with him in his last moments.
The staff at Dene Park House helped us through a difficult time.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Darren (Son of Resident) on Thursday 9 February 2017. Relates to February 2017.
I find Dene Park House to be a very welcoming place with caring and friendly staff who are attentive to my mother’s needs. They have been looking after her very well.
The environment is pleasant and Dene Park is clean and well maintained. Staff went out of their way to support us to have a family meal together at Christmas, which was very comforting for both my parents. I will certainly be recommending Dene Park House.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Pauline G (Daughter of Resident) on Tuesday 27 September 2016. Relates to September 2016.
It was a very traumatic time emotionally for our family when Mum was first admitted to Dene Park House. However, we need not have worried as everyone was so friendly, helpful and caring. Mum has settled there extremely well and loves feeling safe and secure. It is an enormous decision for any family to make when a loved one has to go into care but the manager and all her staff have made Mum feel so welcome. I am so pleased Dene Park House had a vacancy when we needed one.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Postal Card by Pat F (Friend of Resident) on Friday 5 August 2016. Relates to July 2016.
Our friend came to 'Dene Park House' after being in hospital for many weeks. Staff were warm and welcoming and have looked after and cared for her sympathetically and professionally. We are all really grateful to them.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Postal Card by Wendy H (Daughter of Resident) on Friday 29 July 2016. Relates to July 2016.
After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.
How likely would you be to recommend Dene Park House? Likely
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Leigh Brown, Home Manager at Dene Park House responded to this review on 29 Jul 2016:
Thank you for all your lovely positive comments. Your mother and nana is a lovely lady to nurse by all staff.
Review submitted from a Website Submission by Corinne W (Friend of Resident) on Thursday 21 July 2016. Relates to July 2016.
Very nice home staff helpful and friendly, I feel safe and secure to leave my friend after a visit. She is happy and well looked after. If I have any concerns I can certainly seek help from the staff and management. I'm up to date with what is going on and I'm totally involved in her activities and well being.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Jean H (Daughter of Resident) on Saturday 2 July 2016. Relates to July 2016.
Staff are very calm and pleasant. They seem to enjoy their work and never complain. They treat all the residents with respect and help to maintain their dignity.
Food is well cooked and attractively presented. The home is kept very clean. The safety of the residents is a high priority and everybody is aware of what is expected on entry and exit.
I cannot praise the staff highly enough as they do a tough job exceptionally well.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Veronica P (Daughter of Resident) on Friday 1 July 2016. Relates to June 2016.
Warm and welcoming atmosphere. My mother is treated with dignity and compassion by friendly caring staff.
I live in the Midlands and I am, therefore, unable to visit my mother daily. I feel safe in the knowledge that she is being cared for and protected at all times.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Ann H (Daughter of Resident) on Tuesday 28 June 2016. Relates to June 2016.
Very caring staff. Lovely friendly environment. Try very hard to stimulate residents and provide entertainment, arts and crafts sessions, cinema and other activities. Nothing is too much trouble for the staff.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Postal Card by Nancy H (Sister of Resident) on Friday 4 March 2016. Relates to February 2016.
Although my brother was only in Dene Park House for 10 days, they still took such care with us. The home itself is lovely and clean, very warm and homely, with the staff, very friendly and caring. I would definitely recommend Dene Park House, as the moment he arrived the manageress and staff couldn't do enough for us and made, what was a very difficult time, a lot more bearable.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Sheila H (Daughter of Resident) on Sunday 14 February 2016. Relates to February 2016.
When I was told to find a care home with 24 hour nursing care for my Mum I visited the homes on the list with heavy heart. After visiting Dene Park I was impressed how light, airy, spacious and well organised it was and the residents seemed happy. I made the decision as this was the best I had seen. Now a month on I am so happy to say it was a good decision. The Manager is so helpful, will answer any questions and has given me good advice. The staff (all of them) extremely friendly and nothing is too much trouble, they are all very caring and so cheerful. I feel as if they are friends there for me as well as my Mum.
The food is excellent and Mum was told if there was anything she fancied she just has to ask.
The list of activities is good - all encouraged to join in for fun events, including movie shows on the big screen.
Mum is happy and says the staff are so kind.
I would thoroughly recommend this home. I know my Mum is safe and cared for.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Lisa H (Niece of Resident) on Thursday 11 February 2016. Relates to February 2016.
Sadly my uncle was only here for under two weeks, but the standard of care was excellent. The home itself is clean with a lovely warm homely feeling and although my uncle was past the point of eating the food looked very good. All the staff were brilliant, very patient, very friendly and very caring, they not only looked after my uncle, but took great care in looking after myself and my mam. Could not recommend this place enough.
How likely would you be to recommend Dene Park House? Extremely Likely
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Review submitted from a Website Submission by Jacqueline M (Daughter of Resident) on Sunday 20 December 2015. Relates to December 2015.
My mother is extremely well cared for in Dene Park and the carers are very approachable and easy to talk to. Everything is done to make your relative feel comfortable and safe. I have confidence in Dene Park and believe this to be the best care home for my mother.
How likely would you be to recommend Dene Park House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Dene Park House