Dene Park House

My dad has been at this home for over two years now. In that time, I've seen a lot of different managers come and go. The current manager is the best one since my dad has been there. My dad's needs are quite complex, where in the past, I've had problems and worried if it was getting done correctly. I've now got full confidence in the staff in doing this. All the staff are very friendly and work really hard at their jobs. I've marked the activities are very poor, but I believe once we are out of this pandemic, the manager will be looking to improve this.

Dene Park looked after my Aunt so well. Nothing was trouble. Communication between myself and my aunt was fantastic. Lockdown was hard but Dene Park made sure we were kept informed at all times. Staff made sure we had facetime calls numerous times a month. All staff are so caring and attentive. Activities need addressing.

My dad was with Dene Park Care Home for only a couple of months before he sadly passed away. Unfortunately, he died of covid-19 causing complications with his dementia during the second peak of the pandemic. As we were unable to visit, the staff at all levels were kind, considerate and nothing was too much trouble. They ensured dad got the food he liked and we could speak on the phone until he lost his power of speech, so we knew he was being cared for. The staff organised a photograph of the residents. So we have a special festive reminder of him on his last Christmas which we will treasure.

Went to see my auntie and the care she receives is excellent.

In March 2019 I decided to look for some residential care for my mother who was 95 and finding it more difficult to live independently. I looked at 6 homes and the decision to choose Dene Park House in Gosforth was an easy one. I was given a tour of the home and I was really impressed with the friendly staff, clean premises and comfortable rooms. My mother settled in well and it wasn't long before she knew everyone and was taking part in activities. I cannot praise the staff at Dene Park highly enough. The care my mother received was first class. The staff not only cared for her but brightened her day, encouraged her and lifted her spirits if she was feeling a little down. There was always plenty of laughter and positivity around the place and my mother felt at home. Family and friends who visited also felt at home and were always welcomed. I am so grateful that I found the right place for my mother and will be eternally grateful to the staff at Dene Park House.

I must praise the staff at Dene Park for keeping all residents safe during Covid-19. They have done everything in their power to let residents see family. I cannot thank the staff enough for looking after my mother.

Communication regarding visiting during covid could have been better. Some staff are extremely helpful and friendly, this often determines my mother's mood as to which staff are on duty. When I was visiting the home pre-covid, the kitchen/bistro/coffee/tea facilities were poor. More could be made of the conservatory and outdoor space.

Management staff always very professional, accomodating when visiting.

My mother moved into Dene Park House last May 2020. She has got a new lease of life. The care she gets in there is 100%. I'm so happy, just to see how my mother is! Clean, smart but most of all, a smile back on her face, keep up the good work! I would also like to say my mam's carers are absolutely amazing. I met a couple of them when I had an outside visit, can't wait until I can come and see my mam again.

I have always found this care home extremely well run. Staff are very helpful with queries. The standards seem very good in my opinion.

Since her arrival, she has improved just due to the care she receives and that includes me, as her daughter.

Really very dissatisfied with Dene Park. My Dad is now home again after less than two weeks here. It was an extremely difficult decision to put him in a care home and I do feel that we were misled on several issues and certainly, the assessment was a total waste of time. I will obviously be contacting various agencies on occurrences here which, unfortunately, I am unable to put in this review. Please look elsewhere for your loved ones.

Excellent care of our 93 year old Mam, for 6 days respite care. Welcoming, caring, and good listeners to the family and Mam during her stay. Already booked for another 7 days stay later this year.

Staff are doing everything they can to make Mum feel settled and comfortable. Her appetite has come back. She is clean and often has her make up on, hair washed and nails cleaned. They get her up as much as possible, but let her stay in bed if she wants to. I can make her a cup of tea any time. They gave her a chair to make her more comfortable and regularly check her. They regularly get her to do activities and consult a GP wherever necessary. I am very happy with this home, although it is very expensive.

I am quite happy with the care I receive. The care staff are all nice. Food is good quality. I enjoy the sing-a-long we do here.

After my dad had his stroke he needed 24/7 care that my mother and I could not provide. Dene Park House stepped in to fulfil that role.

The staff were helpful and friendly. They made sure that my mother and I were ok when we visited.

My dad lived there until he passed away in January 2017. I am pleased to say a member of staff was with him in his last moments.

The staff at Dene Park House helped us through a difficult time.

The environment is pleasant and Dene Park is clean and well maintained. Staff went out of their way to support us to have a family meal together at Christmas, which was very comforting for both my parents. I will certainly be recommending Dene Park House.

It was a very traumatic time emotionally for our family when Mum was first admitted to Dene Park House. However, we need not have worried as everyone was so friendly, helpful and caring. Mum has settled there extremely well and loves feeling safe and secure. It is an enormous decision for any family to make when a loved one has to go into care but the manager and all her staff have made Mum feel so welcome. I am so pleased Dene Park House had a vacancy when we needed one.

After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.

Our friend came to 'Dene Park House' after being in hospital for many weeks. Staff were warm and welcoming and have looked after and cared for her sympathetically and professionally. We are all really grateful to them.