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Dene Park House

Killingworth Road, South Gosforth, Newcastle upon Tyne, Tyne & Wear NE3 1SY
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Dene Park House, Newcastle upon Tyne
Dene Park House, Newcastle upon Tyne
Dene Park House, Newcastle upon Tyne

Dene Park House Care Home is located in Newcastle upon Tyne, close to the Metro Centre.

Staff are always keen to make a good impression, so visitors to Dene Park are welcomed with a smile and offered ‘a cuppa’, whatever the reason for their visit. This is particularly important if they are looking for a care home for their loved ones – often a traumatic time for a family. Visitors are...  

Care Provided by Dene Park House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Dene Park House to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Adele Lusher (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (51)

Dene Park House Reviews (45)

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9.1

Dene Park House has a Review Score of 9.1 (9.120) out of 10, based on 9 reviews in the last 2 years. Over all time Dene Park House has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from M H (Niece of Resident) published on 23 March 2021 Submitted via Postal Card
Overall Experience

Went to see my auntie and the care she receives is excellent.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your review. We are happy that you are satisfied with our care. Once Covid is under control, we hope to expand our 'family' here at Dene Park and make many more happy memories.

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Review from Jane S (Daughter of Resident) published on 16 March 2021 Submitted via Website
Overall Experience

In March 2019 I decided to look for some residential care for my mother who was 95 and finding it more difficult to live independently. I looked at 6 homes and the decision to choose Dene Park House in Gosforth was an easy one. I was given a tour of the home and I was really impressed with the friendly staff, clean premises and comfortable rooms. My mother settled in well and it wasn't long before she knew everyone and was taking part in activities. I cannot praise the staff at Dene Park highly enough. The care my mother received was first class. The staff not only cared for her but brightened her day, encouraged her and lifted her spirits if she was feeling a little down. There was always plenty of laughter and positivity around the place and my mother felt at home. Family and friends who visited also felt at home and were always welcomed. I am so grateful that I found the right place for my mother and will be eternally grateful to the staff at Dene Park House.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your very kind review. It was our pleasure to look after your mum. It has been hard at times to keep our residents safe and happy but it all part of who we are as a care home.

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Review from Jacqueline C (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card
Overall Experience

I must praise the staff at Dene Park for keeping all residents safe during Covid-19. They have done everything in their power to let residents see family. I cannot thank the staff enough for looking after my mother.

Reply from Beverley Hardman, Manager at Dene Park House

Many thanks for your review. I hope we have looked after your mum as she is one of our own. It has not always been easy but we have done our best to keep our residents safe in these hard times. Hopefully, there will be happy times to come in the near future.

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Review from Debra D (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card
Overall Experience

Communication regarding visiting during covid could have been better. Some staff are extremely helpful and friendly, this often determines my mother's mood as to which staff are on duty. When I was visiting the home pre-covid, the kitchen/bistro/coffee/tea facilities were poor. More could be made of the conservatory and outdoor space.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your review. I have not been in the post very long but I hope you will enjoy the changes that have been made. We are all looking forward to welcoming families back into Dene Park. I promise you that you will be welcomed with a cup of tea.

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Review from D H (Cousin of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

Management staff always very professional, accomodating when visiting.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for this review. We are here to build our Dene Park 'family' and I appreciate your kind words. It makes my job very worthwhile.

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Review from Denise F (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card
Overall Experience

My mother moved into Dene Park House last May 2020. She has got a new lease of life. The care she gets in there is 100%. I'm so happy, just to see how my mother is! Clean, smart but most of all, a smile back on her face, keep up the good work! I would also like to say my mam's carers are absolutely amazing. I met a couple of them when I had an outside visit, can't wait until I can come and see my mam again.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you so much for your lovely review. I am so glad you are happy with our care of your mum. I hope you can come into Dene Park soon and let us help you make some more happy memories. I know you will be made very welcome.

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Review from Gail W (Sister of Resident) published on 10 March 2021 Submitted via Postal Card
Overall Experience

I have always found this care home extremely well run. Staff are very helpful with queries. The standards seem very good in my opinion.

Reply from Beverley Hardman, Manager at Dene Park House

Thank you for your kind words. I am the new manager of Dene Park House and hope to welcome you back to the home very soon. Times have been difficult recently but we have tried to keep our Dene Park 'family' safe and healthy.

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Review from Terri L (Daughter of Resident) published on 17 September 2019 Submitted via Postal Card
Overall Experience
My mother has been in Dene Park House since February 2019.
I have nothing but the highest praise for the "treatment" my mother is receiving on a daily basis.

Since her arrival, she has improved just due to the care she receives and that includes me, as her daughter.

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Review from Chris L (Daughter of Resident) published on 4 April 2019 Submitted via Website
Overall Experience

Really very dissatisfied with Dene Park. My Dad is now home again after less than two weeks here. It was an extremely difficult decision to put him in a care home and I do feel that we were misled on several issues and certainly, the assessment was a total waste of time. I will obviously be contacting various agencies on occurrences here which, unfortunately, I am unable to put in this review. Please look elsewhere for your loved ones.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you for your review.

I would like to sincerely apologise that you feel the standard of care afforded to your father was not to a high standard.

We have taken your feedback seriously and will address this through our complaints procedure. An investigation has commenced and we will keep you and the relevant authorities updated of the outcome.

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Review from Carolyn G (Respite Resident) published on 4 October 2018 Submitted via Website
Overall Experience

Excellent care of our 93 year old Mam, for 6 days respite care. Welcoming, caring, and good listeners to the family and Mam during her stay. Already booked for another 7 days stay later this year.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you so much for your review, it was our pleasure and we look forward to welcoming you all back.

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Review from Christine H (Daughter of Resident) published on 15 May 2018 Submitted via Postal Card
Overall Experience

Staff are doing everything they can to make Mum feel settled and comfortable. Her appetite has come back. She is clean and often has her make up on, hair washed and nails cleaned. They get her up as much as possible, but let her stay in bed if she wants to. I can make her a cup of tea any time. They gave her a chair to make her more comfortable and regularly check her. They regularly get her to do activities and consult a GP wherever necessary. I am very happy with this home, although it is very expensive.

Reply from Ruth Phillips, Manager at Dene Park House

Thank you, Christine, so pleased to hear how happy you and your mum are with the care and support we provide.

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Review from Lillian K (Resident / Service User) published on 14 May 2018 Submitted via Postal Card
Overall Experience

I am quite happy with the care I receive. The care staff are all nice. Food is good quality. I enjoy the sing-a-long we do here.

Reply from Ruth Phillips, Manager at Dene Park House

Thanks, Lillian, we love the sing-a-longs too.

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Review from Heather H (Daughter of Resident) published on 14 February 2017 Submitted via Website
Overall Experience

After my dad had his stroke he needed 24/7 care that my mother and I could not provide. Dene Park House stepped in to fulfil that role.

The staff were helpful and friendly. They made sure that my mother and I were ok when we visited.

My dad lived there until he passed away in January 2017. I am pleased to say a member of staff was with him in his last moments.

The staff at Dene Park House helped us through a difficult time.

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Review from Darren (Son of Resident) published on 10 February 2017 Submitted via Website
Overall Experience
I find Dene Park House to be a very welcoming place with caring and friendly staff who are attentive to my mother’s needs. They have been looking after her very well.

The environment is pleasant and Dene Park is clean and well maintained. Staff went out of their way to support us to have a family meal together at Christmas, which was very comforting for both my parents. I will certainly be recommending Dene Park House.

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Review from Pauline G (Daughter of Resident) published on 28 September 2016 Submitted via Website
Overall Experience

It was a very traumatic time emotionally for our family when Mum was first admitted to Dene Park House. However, we need not have worried as everyone was so friendly, helpful and caring. Mum has settled there extremely well and loves feeling safe and secure. It is an enormous decision for any family to make when a loved one has to go into care but the manager and all her staff have made Mum feel so welcome. I am so pleased Dene Park House had a vacancy when we needed one.

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Review from Wendy H (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card
Overall Experience

After having numerous managers in the past 4 years, Dene Park now has a manager with commitment, genuine care for residents and an open door policy. Whenever I have a problem, query or concern it is discussed and the relevant solutions put into place.

Reply from Leigh Brown, Home Manager at Dene Park House

Thank you for all your lovely positive comments. Your mother and nana is a lovely lady to nurse by all staff.

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Review from Pat F (Friend of Resident) published on 5 August 2016 Submitted via Postal Card
Overall Experience

Our friend came to 'Dene Park House' after being in hospital for many weeks. Staff were warm and welcoming and have looked after and cared for her sympathetically and professionally. We are all really grateful to them.

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Review from Corinne W (Friend of Resident) published on 22 July 2016 Submitted via Website
Overall Experience

Very nice home staff helpful and friendly, I feel safe and secure to leave my friend after a visit. She is happy and well looked after. If I have any concerns I can certainly seek help from the staff and management. I'm up to date with what is going on and I'm totally involved in her activities and well being.

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Review from Jean H (Daughter of Resident) published on 4 July 2016 Submitted via Website
Overall Experience
Staff are very calm and pleasant. They seem to enjoy their work and never complain. They treat all the residents with respect and help to maintain their dignity.
Food is well cooked and attractively presented. The home is kept very clean. The safety of the residents is a high priority and everybody is aware of what is expected on entry and exit.

I cannot praise the staff highly enough as they do a tough job exceptionally well.

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Review from Veronica P (Daughter of Resident) published on 1 July 2016 Submitted via Website
Overall Experience
Warm and welcoming atmosphere. My mother is treated with dignity and compassion by friendly caring staff.

I live in the Midlands and I am, therefore, unable to visit my mother daily. I feel safe in the knowledge that she is being cared for and protected at all times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

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