Moorfield House, Newcastle upon Tyne, Tyne & Wear
Moorfield House, Newcastle upon Tyne, Tyne & Wear
Moorfield House, Newcastle upon Tyne, Tyne & Wear

Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.

Residents can take part in a variety of activities to keep them physically and mentally stimulated.

The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.

Group: Akari Care Ltd

Person in charge: Brenda Nicholson (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 35

Rooms with ensuite WC: 21

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Moorfield House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Moorfield House has a Review Score of 7.7 (7.715)

The Review Score of 7.7 (maximum of 10) for Moorfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Moorfield House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.179 for Moorfield House is calculated as follows: ( (47 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 95 Ratings = 4.179

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.536 Points relating to the number of positive Reviews for Moorfield House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7 Target = 0.286

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Moorfield House?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Moorfield House

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

My dad was a resident in Moorfield until he passed away earlier this year.
I was delighted with the care he received in Moorfield and could not speak more highly of the staff. I was very impressed with their dedication to those they looked after and would like to pass on my sincere thanks to them for making my dad's last few months as comfortable as possible - nothing seemed too much trouble.
My best wishes to you all.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always friendly and professional in all aspects of care.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are extremely satisfied with the excellent care given to my husband in such a friendly homely atmosphere. All the staff are attentive and caring with a high regard for the residents' dignity and they have made all our family welcome. My husband came to Moorfield from another care home and the hand over process has been both efficient and sensitive and the staff have been keen to work with us as a family to really get to know him. As a result he has settled extremely quickly and is feels safe, secure and happy.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Having hoped and waited in vain for improvement over many months, my relative is now settled in a home with excellent management and care. Although I have group rated 'care' and 'staff' as Poor, a few individuals would have scored higher and it was sad to leave them.

How likely would you be to recommend Moorfield House? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Alison Boote, Operations Director at Moorfield House responded to this review on 07 Sep 2016:

We are sorry that this has been the experience of the service delivered at the home. We value the feedback received from any person involved in, or having contact with the home and truly believe this enables continuous improvement. Written contact will be made with the person completing the review to facilitate our complaints process.

My mother receives care appropriate to her needs- she is fed, changed, washed, bathed and has her hair washed by staff who are reliable and efficient and show my mother a lot of attention.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sophie Dunlavy, Home Administrator. at Moorfield House responded to this review on 05 Aug 2016:

Thank you ever so much for a brilliant review, staff here are always happy to make others happy. It gives us great pleasure to hear that families here at Moorfield make such lovely reviews about us.

Thank you again.

I have an elderly lady friend who has been in hospital for a while and at the moment is unable to return home. I brought her into Moorfield as I found the home to be small with not a lot of residents but very homely and welcoming. Some of the staff have been employed there for years and are very kind and caring.

How likely would you be to recommend Moorfield House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been at Moorfield for nearly 3 years and couldn't be happier. He has a great relationship with all of the staff including domestics and the chef and other kitchen staff. Every one of them always has a cheery word for my dad and me and the rest of our family. After a recent spell in hospital dad couldn't wait to get back 'home' in his words. Now he has settled back he is really happy again. I am really happy with dads care knowing that his needs are being met and that he is in a safe and caring environment.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff are excellent and treat my mother with care and dignity. She has been there a long time now and the family are satisfied with the care she receives. I like their motto, that they work in the resident's home, not that the residents live in their workplace.

How likely would you be to recommend Moorfield House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

Sophie Dunlavy, Home Administrator. at Moorfield House responded to this review on 12 Jul 2016:

It's great to see some lovely comments about staff approach, and very grateful for our good review of Moorfield.

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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