Moorfield House

Always a pleasure to visit the care home, staff always helpful, respectful and caring! Food lovely, would always recommend to family and friends management very approachable & pro active

Since 2019, my father has called this care home home. Although there have been turbulent times and noticeable lack of management support at points, the dedicated team has stood through it all. Since Donna, the care manager, took on the difficult role, the home has truly been transformed, bringing stability, consistency, and guidance. There are fantastic long-standing members of staff across every part of the home. The activities are wonderful, fantastic, warm and genuine. Real care and attention are shown to my dad. Donna and Claire keep me fully informed, so I always feel confident and reassured. Kelly and Selina have supported me personally through some dark times. I will always be grateful as a family we are truly thankful for the care he receives.

Very happy and confident with my mother at Moorfield House, I cannot thank management enough. My mum is well cared for, and the staff are brilliant. We are all treated with respect when we visit.

My mother has been in Moorfield House for over two years. During this time she has been well cared for and all her needs have been met. As a family we are always made to feel welcome; all the staff are friendly and helpful. There are regular activities, special events and trips which Mother has been able to take part in and enjoy. Staff very kindly helped organise a party for a significant birthday last year. Mam is very settled in Moorfield House and now considers it as her home. This is reassuring for me and my family.

My lovely father moved to Moorfield House at the end of October and stayed there for three months until he sadly passed away yesterday, 4th February 2026. I feel compelled to write this review as the care and attention my dad received from the without exception lovely residential care staff was second to none. They were always professional and always compassionate. His health declined quite suddenly in the last week, and he was swiftly assessed and provided with an end of life pathway plan. The nursing staff were also warm and responsive, providing him with respectful and compassionate care until he passed away. I would not hesitate to recommend Moorfield house. Thank you, on behalf of my father and his family.

In addition the chef + kitchen staff have tried to meet her varying menu requirements.

There is a delightful warmth to Moorfield House. Both the ambience of the home and the welcoming, supportive, and invariably positive attitude and approach of the staff. My wife settled quickly and comfortably. She is content with her room and appreciative of the care that she is shown.

My mam came to Moorfield House in March 2025, and I can honestly say she was welcomed with open arms. Most of the staff are brilliant, and mom can see that they take pride in caring for residents and also the manager who is amazing. Myself and my sister always feel very welcome when we come to visit mam. I would recommend anyone looking for care for their mother, father etc to check out Moorfield House, it's a home with a heart!

After a couple of bad experiences at other homes, we have found a great new place at Moorfield House, our mam has settled in really well. She's happy in herself and that makes us happy. The manager and all the staff are very nice and caring and can be approached and chatted to and are very helpful. I can sleep at night knowing my mam is safe. Thank you.

My mum has been at Moorfield House since 2020 and during this time she has been living with dementia and has had decreasing mobility. The team at Moorfield House has been fantastic in adapting Mum's care to her changing needs, and the communication with the manager and staff has been great at all times. Working in a care home is a challenging environment, but whenever I visit the staff are all cheerful and seem genuinely happy and fulfilled to be making a difference to the life of their elderly residents. It's a great relief to myself and our family that Mum is being looked after so well and I know that she is happy and content with her life at Moorfield House. I can highly recommend them.

Our Mother spent the last two months of her life at Moorfield House under the care of the nursing and care team there. We also spent a lot of time with our mother and were able to witness firsthand the exceptional care and nursing input that she received. Furthermore, the kitchen and domestic staff went above and beyond in terms of ensuring that my mother had the diet that she needed. The cleanliness of her room was also kept to a very high standard. In the last few days of her life, we experienced significant support from the staff who were empathic and caring towards us as a family. They also enabled my mother to die free of symptoms and in a dignified peaceful way. We cannot thank them enough for enabling this to happen. Overall, we were humbled to see the dedication and commitment that all the staff at Moorfield showed towards my mother and ourselves during this time and will always be thankful to them.

Our mam went into care and was well supported by everyone who worked at Moorfield House. She loved joining in with all the activities. We as a family were made welcome whatever time of the day or night we went to see her. All the staff were so lovely to mam so much so we recommended others to go there.

Thank you to the manager and the whole staff team at Moorfield for everything.

My father moved into Moorfield House as his condition was rapidly deteriorating having suffered a fall necessitating first a hospital stay and then a period in a rehabilitation centre. I met the manager for the first time on the Monday who I immediately liked. She related to me as an individual and I really felt the atmosphere of the home was both caring and professional. Moorfield worked with the rehabilitation centre extremely efficiently and my father moved on Tuesday. Throughout his sadly very short stay, I felt he could not have been cared for better and more kindly. It was wonderful to have the support of such a good team, including nursing support. I was also given positive reports of the home from the rehabilitation centre and All Saints Church who have close links to the home. In my opinion, the current rating of the home should not be relied on and has no bearing on the very high-quality experience of my father and I during his stay.

My mother was a resident in Moorfield House, she was happy, cared for and was looked after so well and treated with the utmost respect from all in the Moorfield team. All of the team would welcome us, as a family, when visiting Mam and anything that Mam required was forthcoming and available to her without any problems.

The staff neglect the residents as they want the toilet but they say they are busy. They put drinks in front of residents that need to be assisted and go back in half an hour to give them a drink. The staff does not use the correct sling to hoist the resident.

The Moorfield team is a group of individuals all with a single focus, the care of the individuals living in Moorfield House. This team cares, it matters to them, I feel I matter to them and that my Dad matters to them and that means everything to me.

Moving a loved one into care has been a very emotional time for all the family but this decision and care has been made less painful by the staff and facilities provided at Moorfield. The decision to choose Moorfield was certainly a good one. Upon arrival into the home and then leaving I feel our loved one is treated with dignity and the best care possible. Therefore puts my mind at rest.

We have peace of mind knowing Mam is in a safe environment and is being well cared for. We are pleased as a family we found Moorfield House with such kind and dedicated staff; Mam herself has said she is happy and feels safe and well cared for.

Mum was sent here just over two weeks ago, this place was ill-equipped to deal with Mum's needs and should never have accepted her from the hospital. Although the staff are friendly their care is not, I have never come across somewhere so neglectful in caring for a person/persons. We have been at this home daily for the last couple of weeks and since then 3 safeguarding reports have been put in by various agencies and now the final has gone to CQC. Staff although friendly are careless, confused and ill-equipped to deal with care. Personally, I would treat a hamster better with no training. Between breaking so many regulations in care and handling the amount of errors daily was huge, 8 pages of complaints went to CQC concerning my mum and other residents, this has all been backed up by other agencies involved so not just from a disgruntled person. If you want to work in caring for elderly then do the job you are trained for not for the wage, staff do not listen to their seniors.