






Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.
Residents can take part in a variety of activities to keep them physically and mentally stimulated.
The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.
Care Provided by Moorfield House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Donna McCauley(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (35)
Moorfield House Reviews (51)
Moorfield House has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years.
Over all time Moorfield House has 51 reviews.
Since 2019, my father has called this care home home. Although there have been turbulent times and noticeable lack of management support at points, the dedicated team has stood through it all. Since Donna, the care manager, took on the difficult role, the home has truly been transformed, bringing stability, consistency, and guidance. There are fantastic long-standing members of staff across every part of the home. The activities are wonderful, fantastic, warm and genuine. Real care and attention are shown to my dad. Donna and Claire keep me fully informed, so I always feel confident and reassured. Kelly and Selina have supported me personally through some dark times. I will always be grateful as a family we are truly thankful for the care he receives.
Thank you for your wonderful review of Moorfield House, your fantastic feedback and kind words about the team will be passed to all our Colleagues.
Very happy and confident with my mother at Moorfield House, I cannot thank management enough. My mum is well cared for, and the staff are brilliant. We are all treated with respect when we visit.
Thank you for your wonderful 5-star review, your kind words and positive feedback will be shared with all our Moorfield House team.
My mother has been in Moorfield House for over two years. During this time she has been well cared for and all her needs have been met. As a family we are always made to feel welcome; all the staff are friendly and helpful. There are regular activities, special events and trips which Mother has been able to take part in and enjoy. Staff very kindly helped organise a party for a significant birthday last year. Mam is very settled in Moorfield House and now considers it as her home. This is reassuring for me and my family.
Thank you for taking the time to leave such a lovely review, your wonderful feedback will be passed to all our Moorfield House team.
My lovely father moved to Moorfield House at the end of October and stayed there for three months until he sadly passed away yesterday, 4th February 2026. I feel compelled to write this review as the care and attention my dad received from the without exception lovely residential care staff was second to none. They were always professional and always compassionate. His health declined quite suddenly in the last week, and he was swiftly assessed and provided with an end of life pathway plan. The nursing staff were also warm and responsive, providing him with respectful and compassionate care until he passed away. I would not hesitate to recommend Moorfield house. Thank you, on behalf of my father and his family.
Thank you for taking the time to leave such a lovely review. We are very sorry to hear about the loss of your father and are glad to have been both a comfort and help until the end. Your kind words will be passed to all the Moorfield House team.
She has many issues, particularly regarding health issues.
She refuses to take medication despite encouragement from staff and family,
This has resulted in many problems which the staff have dealt with cheerfully and professionally,
In addition the chef + kitchen staff have tried to meet her varying menu requirements.
Thank you for taking the time to share your feedback about Moorfield House, your positive scores and kind words about the team will be shared with them all.
There is a delightful warmth to Moorfield House. Both the ambience of the home and the welcoming, supportive, and invariably positive attitude and approach of the staff. My wife settled quickly and comfortably. She is content with her room and appreciative of the care that she is shown.
Thank you for your really lovely feedback about Moorfield House and our wonderful Colleagues - your kind words will be shared with all the team.
My mam came to Moorfield House in March 2025, and I can honestly say she was welcomed with open arms. Most of the staff are brilliant, and mom can see that they take pride in caring for residents and also the manager who is amazing. Myself and my sister always feel very welcome when we come to visit mam. I would recommend anyone looking for care for their mother, father etc to check out Moorfield House, it's a home with a heart!
What an incredible review to receive and such lovely words about our Moorfield House team, your wonderful feedback will be shared with them all.
Staff are always friendly and accommodating. I feel my mother is in the best hands. The Manager is always alert and proactive. The majority of carers are amazing and would have no hesitation recommending this home to family and friends.
Thank you for your lovely review and kind words about Moorfield House - these will be shared with our Manager team.
After a couple of bad experiences at other homes, we have found a great new place at Moorfield House, our mam has settled in really well. She's happy in herself and that makes us happy. The manager and all the staff are very nice and caring and can be approached and chatted to and are very helpful. I can sleep at night knowing my mam is safe. Thank you.
Thank you for your lovely feedback and review, your kind words will be shared with all our team.
My mum has been at Moorfield House since 2020 and during this time she has been living with dementia and has had decreasing mobility. The team at Moorfield House has been fantastic in adapting Mum's care to her changing needs, and the communication with the manager and staff has been great at all times. Working in a care home is a challenging environment, but whenever I visit the staff are all cheerful and seem genuinely happy and fulfilled to be making a difference to the life of their elderly residents. It's a great relief to myself and our family that Mum is being looked after so well and I know that she is happy and content with her life at Moorfield House. I can highly recommend them.
Thank you for your lovely review and 5-star ratings, your wonderful feedback will be passed on to all the team.
Our Mother spent the last two months of her life at Moorfield House under the care of the nursing and care team there. We also spent a lot of time with our mother and were able to witness firsthand the exceptional care and nursing input that she received. Furthermore, the kitchen and domestic staff went above and beyond in terms of ensuring that my mother had the diet that she needed. The cleanliness of her room was also kept to a very high standard. In the last few days of her life, we experienced significant support from the staff who were empathic and caring towards us as a family. They also enabled my mother to die free of symptoms and in a dignified peaceful way. We cannot thank them enough for enabling this to happen. Overall, we were humbled to see the dedication and commitment that all the staff at Moorfield showed towards my mother and ourselves during this time and will always be thankful to them.
Our mam went into care and was well supported by everyone who worked at Moorfield House. She loved joining in with all the activities. We as a family were made welcome whatever time of the day or night we went to see her. All the staff were so lovely to mam so much so we recommended others to go there.
Thank you for your amazing review and 5-star scores, these will be passed to all our Moorfield House team.
The staff, despite being busy, always took the time to provide updates on her health and daily well-being.
I am more than satisfied with the care my Nanna received at the end stages of her life. The staff were caring and compassionate to both my Nanna as well as her family.
Thank you to the manager and the whole staff team at Moorfield for everything.
Thank you for your really lovely review of Moorfield House and the team, your kind words and feedback will be passed to everyone who knew and supported your nanna.
My father moved into Moorfield House as his condition was rapidly deteriorating having suffered a fall necessitating first a hospital stay and then a period in a rehabilitation centre. I met the manager for the first time on the Monday who I immediately liked. She related to me as an individual and I really felt the atmosphere of the home was both caring and professional. Moorfield worked with the rehabilitation centre extremely efficiently and my father moved on Tuesday. Throughout his sadly very short stay, I felt he could not have been cared for better and more kindly. It was wonderful to have the support of such a good team, including nursing support. I was also given positive reports of the home from the rehabilitation centre and All Saints Church who have close links to the home. In my opinion, the current rating of the home should not be relied on and has no bearing on the very high-quality experience of my father and I during his stay.
Thank you for your kind and very honest review, your lovely words and feedback will be passed to all the team who will be very happy to hear this.
My mother was a resident in Moorfield House, she was happy, cared for and was looked after so well and treated with the utmost respect from all in the Moorfield team. All of the team would welcome us, as a family, when visiting Mam and anything that Mam required was forthcoming and available to her without any problems.
Thank you for your lovely five-star review, your wonderful feedback will be passed on to our team.
The staff neglect the residents as they want the toilet but they say they are busy. They put drinks in front of residents that need to be assisted and go back in half an hour to give them a drink. The staff does not use the correct sling to hoist the resident.
The Moorfield team is a group of individuals all with a single focus, the care of the individuals living in Moorfield House. This team cares, it matters to them, I feel I matter to them and that my Dad matters to them and that means everything to me.
Moving a loved one into care has been a very emotional time for all the family but this decision and care has been made less painful by the staff and facilities provided at Moorfield. The decision to choose Moorfield was certainly a good one. Upon arrival into the home and then leaving I feel our loved one is treated with dignity and the best care possible. Therefore puts my mind at rest.
Thank you for your lovely review and feedback - this will be passed to all our team.
Any issues we have had have been listened to and sorted by staff and management is always there for support and to listen to any concerns we may have. We have visited Mam at various times throughout the day and find her needs are being met by staff, management and domestics chatting to her painting nails, etc.
At first, Mam struggled to interact, but with support and encouragement, she now attends the dining room for meals, sits in the lounge and attends activities.
We have peace of mind knowing Mam is in a safe environment and is being well cared for. We are pleased as a family we found Moorfield House with such kind and dedicated staff; Mam herself has said she is happy and feels safe and well cared for.
Thank you for your wonderful review and fantastic feedback, which will be passed on to all our team.
Mum was sent here just over two weeks ago, this place was ill-equipped to deal with Mum's needs and should never have accepted her from the hospital. Although the staff are friendly their care is not, I have never come across somewhere so neglectful in caring for a person/persons. We have been at this home daily for the last couple of weeks and since then 3 safeguarding reports have been put in by various agencies and now the final has gone to CQC. Staff although friendly are careless, confused and ill-equipped to deal with care. Personally, I would treat a hamster better with no training. Between breaking so many regulations in care and handling the amount of errors daily was huge, 8 pages of complaints went to CQC concerning my mum and other residents, this has all been backed up by other agencies involved so not just from a disgruntled person. If you want to work in caring for elderly then do the job you are trained for not for the wage, staff do not listen to their seniors.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moorfield House.
There are no upcoming events for Moorfield House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Moorfield House.
Meet the Team (1)

I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I am passionate about providing a comfortable environment where residents feel happy, safe and a place they can all call home.
Frequently Asked Questions about Moorfield House
What types of Care is Moorfield House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Moorfield House have?
There are 35 Single Rooms.
What are the Facilities & Services at Moorfield House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Moorfield House to the centre of Newcastle upon Tyne?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Moorfield House to verify any information. View our terms and conditions. Moorfield House has an Enhanced Service -more info.