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Moorfield House

6 Kenton Road, Gosforth, Newcastle upon Tyne, Tyne & Wear NE3 4NB
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Moorfield House, Newcastle upon Tyne
Moorfield House, Newcastle upon Tyne
Moorfield House, Newcastle upon Tyne

Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.

Residents can take part in a variety of activities to keep them physically and mentally stimulated.

The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.

Care Provided by Moorfield House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Donna McCauley(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (35)

Moorfield House Reviews (51)

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9.7

Moorfield House has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years. Over all time Moorfield House has 51 reviews.

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Review from Widad A (Daughter of Resident) published on 27 October 2023 Submitted via Website
Overall Experience
Dear Moorfield House Care Home team,
I hope this message finds you all well and in high spirts like you always were! I just wanted to take a moment to express my deepest gratitude for the exceptional care you provided to my dad during his stay with you.
Your kindness and heartwarming approach have made a significant difference. The exceptional kindness displayed by your team, from management and nurses to chefs, has not only ensured my dad's well-being but also touched our hearts.
Your dedication and warmth have turned what could be a daunting experience into a reassuring one. We are immensely thankful for the care and attention you have shown.

With heartfelt thanks.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review and wonderful feedback that will be passed to all our Moorfield House team.

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Review from Claire R (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

My mother has been a resident for the past two weeks and the manager and members of staff have made every effort to help her to get settled in quickly. She now seems very comfortable at Moorfield. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review, your kind words and feedback will be passed to the team.

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Review from Anne T (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

My mother became a resident on the 1st of February 2023, she needed end-of-life palliative care and I can't thank the staff enough for their excellent and compassionate care and wish she had become a resident much earlier as her quality of life would have been so much better. The staff not only cared for my mother but also cared for the whole family giving us reassurance that she was comfortable and in safe hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your lovely review of our home and kind words about our colleagues, these will be passed to our Moorfield House team.

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Review from Graeme Y (Son of Resident) published on 14 July 2022 Submitted via Website
Overall Experience
Mum and Dad have been at Moorfield House for the past 8 months. Mum recently passed away and the kindness and professionalism of the staff were a real help to myself and Dad.
Dad unfortunately then took a turn for the worse and whilst the staff had a rough time with this they were understanding to his needs and were very supportive.

I can’t thank everyone at Moorfield enough

Reply from Sarah Mckenzie, Regional manager at Moorfield House
Thank you Graeme, I will pass this on to the team.

Regards

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Review from Ruth A (Wife of Resident) published on 12 July 2022 Submitted via Website
Overall Experience

Moorfield has gone through an incredibly tough and difficult time over the last two years with covid and several staff leaving, including the manager and deputy. However, they now have a new manager and are busy appointing a deputy, and already, I can see a big difference. The staff work tirelessly and are so friendly, pleasant, professional and caring and I feel very confident in leaving my husband in their care. All the staff - the manager, the cooks, the cleaners, the carers and the office staff are all excellent and I have nothing but the highest regard for them. The only downside is that when they are short-staffed, they have agency staff in and there have been problems on the medication side. This, however, has been addressed so I feel much happier. Finally, I am delighted that they now have a gardener as the garden is looking so much better and is a pleasure to sit in it, weather permitting.

Reply from Sarah Mckenzie, Regional manager at Moorfield House

Thank you for your kind words. We will pass this over to the team. Regards.

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Review from W R (Friend of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience

My friend gets no stimulation or company. Her room faces a brink wall. As she toilets and feeds herself, I imagine she probably gets 45 minutes at most of face contact. Very sad when I leave her. Last week's visit was a shock as all the staff were agency - how can you know the residents if only there for a day?

Reply from Francesca MacDuff-Varley, Marketing Manager at Moorfield House

Thank you for your feedback, we have worked quickly to resolve your concerns and would be happy to discuss improvements with you personally.

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Review from Joanne M (Friend of Resident) published on 14 December 2021 Submitted via Website
Overall Experience
After my father-in-law died suddenly, we had to find a home very quickly for my mother-in-law as she has advanced Parkinson's disease. The deputy manager was, from the start, friendly, kind and helpful, and gave me reassurance that my mother-in-law would not just be cared for but respected, valued and genuinely looked after.
The home is full of fabulous, hard-working, caring staff, who love their jobs and are absolutely amazing.

Thanks, is not enough.

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Review from Lydia K (Daughter of Resident) published on 11 November 2021 Submitted via Postal Card
Overall Experience

Staff are excellent and very caring. I always felt comfortable when visiting my mother. The nurses always kept me informed as to how my mother was progressing and that gave me peace of mind!

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Review from R C (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card
Overall Experience

Overall the standard of care received has been of high quality. Where there has been some limits in keeping me in touch with what has been happening during lockdown and when my father has appointments. I do regularly receive images and messages about what he is doing ie. activities he is involved with and appreciate this last year has been very tricky for care home staff and management.

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Review from C D (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

My father has received excellent care and support from Moorfield House since his admission direct from hospital. He has settled in well and physically much improved due to the residential and nursing support. I would like to commend the team for helping him make the transition to 24-hour care and am reassured he is looked after well.

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Review from Louise M (Daughter of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

We were unable to view the home due to the pandemic, so had to make a decision based on reviews and also speaking to the manager and deputy manager. It has been a really good decision, and we couldn't be happier with the care provided. My dad always looks cared for, and staff are always available to speak to, friendly and appear to know residents individually.

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Review from J C (Niece of Resident) published on 1 September 2021 Submitted via Postal Card
Overall Experience

My aunt has been a resident at Moorfield for just over a year. The management and staff were excellent at making her feel at home and safe. Her wishes have always been taken into account. I am always contacted if she is unwell and kept informed. Staff are always helpful. I know she is happy and content at Moorfield. I would highly recommend.

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Review from Pat M (Friend of Resident) published on 8 March 2021 Submitted via Postal Card
Overall Experience

My friend was admitted to Moorfield House following a stay in hospital following a fall. She was made so welcome and was so well cared for that she settled well despite the sudden wrench from her own home. Every time I was able to speak to her and visit she was happy and spoke positively about the staff and the activities she'd taken part in. She enjoyed the food too.

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Review from Sian T (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience
Open day activities were fantastic. My father enjoyed the Arts project and singer especially. An automatic front door would help with ease of access for wheelchairs.

New flooring has been installed to create a fresher atmosphere. Brilliant muriel on garden wall.

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Review from M A (Wife of Resident) published on 30 July 2019 Submitted via Postal Card
Overall Experience
My husband has been at Moorfield for seven months and all his needs have been met in every way. Staff are kind and caring despite his difficulties they show patience.

The food is nice and the manager very supportive and smiley.

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Review from Trevor H (Son of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

I think the care and attention my mother receives at Moorfield House is outstanding. The management and the staff are making what life she has both happy and content which is all that myself and our family can hope for.

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Review from G J (Daughter-in-law of Resident) published on 29 July 2019 Submitted via Postal Card
Overall Experience

Always very clean and well aired. Permanent staff have good relationships with my relative. Weekly appointments with the hairdresser are very much enjoyed. Management always very responsive to family's requests or enquiries. Current activities coordinator makes a real difference to residents daily lives. Chef is excellent and really missed when on leave!

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Review from O T (Wife of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience
Moorfield House has a pleasant atmosphere.
Staff are helpful and kind.

My husband is unable to walk so finding an activity would be difficult - sitting exercises would be welcome and, perhaps, singing. This is a difficulty where residents have different capabilities.

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Review from M B (Husband of Resident) published on 17 July 2019 Submitted via Postal Card
Overall Experience

My wife was admitted to the nursing home on 24th June after spending weeks in hospital, then a hospice. The staff at Moorfield House received her with a warm welcome. She already knew the manager who visited the hospice to introduce herself. All the staff I've met during my visits to Moorfield House have been friendly, kind and very caring. Long may it continue.

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Review from Janice B (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience

Since my mother was transferred to Moorfield House from hospital, the level of care has been excellent. The staff are very friendly and caring. The accommodation is very clean and the residents' laundry and hygiene needs are well looked after. She enjoys the food and is thriving on the social interaction. The staff also take time to ensure the family are included and looked after which brings peace of mind to everyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Moorfield House.

Meet the Team (1)

Donna McCauley
Donna McCauleyJob Title:Home ManagerJoined: 2022

I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I am passionate about providing a comfortable environment where residents feel happy, safe and a place they can all call home.

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