Moorfield House

With heartfelt thanks.

My mother has been a resident for the past two weeks and the manager and members of staff have made every effort to help her to get settled in quickly. She now seems very comfortable at Moorfield. Thank you.

My mother became a resident on the 1st of February 2023, she needed end-of-life palliative care and I can't thank the staff enough for their excellent and compassionate care and wish she had become a resident much earlier as her quality of life would have been so much better. The staff not only cared for my mother but also cared for the whole family giving us reassurance that she was comfortable and in safe hands.

I can’t thank everyone at Moorfield enough

Moorfield has gone through an incredibly tough and difficult time over the last two years with covid and several staff leaving, including the manager and deputy. However, they now have a new manager and are busy appointing a deputy, and already, I can see a big difference. The staff work tirelessly and are so friendly, pleasant, professional and caring and I feel very confident in leaving my husband in their care. All the staff - the manager, the cooks, the cleaners, the carers and the office staff are all excellent and I have nothing but the highest regard for them. The only downside is that when they are short-staffed, they have agency staff in and there have been problems on the medication side. This, however, has been addressed so I feel much happier. Finally, I am delighted that they now have a gardener as the garden is looking so much better and is a pleasure to sit in it, weather permitting.

My friend gets no stimulation or company. Her room faces a brink wall. As she toilets and feeds herself, I imagine she probably gets 45 minutes at most of face contact. Very sad when I leave her. Last week's visit was a shock as all the staff were agency - how can you know the residents if only there for a day?

Thanks, is not enough.

Staff are excellent and very caring. I always felt comfortable when visiting my mother. The nurses always kept me informed as to how my mother was progressing and that gave me peace of mind!

Overall the standard of care received has been of high quality. Where there has been some limits in keeping me in touch with what has been happening during lockdown and when my father has appointments. I do regularly receive images and messages about what he is doing ie. activities he is involved with and appreciate this last year has been very tricky for care home staff and management.

My father has received excellent care and support from Moorfield House since his admission direct from hospital. He has settled in well and physically much improved due to the residential and nursing support. I would like to commend the team for helping him make the transition to 24-hour care and am reassured he is looked after well.

We were unable to view the home due to the pandemic, so had to make a decision based on reviews and also speaking to the manager and deputy manager. It has been a really good decision, and we couldn't be happier with the care provided. My dad always looks cared for, and staff are always available to speak to, friendly and appear to know residents individually.

My aunt has been a resident at Moorfield for just over a year. The management and staff were excellent at making her feel at home and safe. Her wishes have always been taken into account. I am always contacted if she is unwell and kept informed. Staff are always helpful. I know she is happy and content at Moorfield. I would highly recommend.

My friend was admitted to Moorfield House following a stay in hospital following a fall. She was made so welcome and was so well cared for that she settled well despite the sudden wrench from her own home. Every time I was able to speak to her and visit she was happy and spoke positively about the staff and the activities she'd taken part in. She enjoyed the food too.

New flooring has been installed to create a fresher atmosphere. Brilliant muriel on garden wall.

The food is nice and the manager very supportive and smiley.

I think the care and attention my mother receives at Moorfield House is outstanding. The management and the staff are making what life she has both happy and content which is all that myself and our family can hope for.

Always very clean and well aired. Permanent staff have good relationships with my relative. Weekly appointments with the hairdresser are very much enjoyed. Management always very responsive to family's requests or enquiries. Current activities coordinator makes a real difference to residents daily lives. Chef is excellent and really missed when on leave!

My husband is unable to walk so finding an activity would be difficult - sitting exercises would be welcome and, perhaps, singing. This is a difficulty where residents have different capabilities.

My wife was admitted to the nursing home on 24th June after spending weeks in hospital, then a hospice. The staff at Moorfield House received her with a warm welcome. She already knew the manager who visited the hospice to introduce herself. All the staff I've met during my visits to Moorfield House have been friendly, kind and very caring. Long may it continue.

Since my mother was transferred to Moorfield House from hospital, the level of care has been excellent. The staff are very friendly and caring. The accommodation is very clean and the residents' laundry and hygiene needs are well looked after. She enjoys the food and is thriving on the social interaction. The staff also take time to ensure the family are included and looked after which brings peace of mind to everyone.