






Moorfield House is a small care home with a warm, friendly and welcoming atmosphere. Located in a pleasant suburb, a high level of care is provided thanks to the low staff turnover and meaningful relationships established with residents’ loved ones.
Residents can take part in a variety of activities to keep them physically and mentally stimulated.
The home provides an emotionally secure environment for residents and staff strive to build strong relationships to ensure residents feel at home.
Care Provided by Moorfield House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Donna McCauley(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (35)
Moorfield House Reviews (51)
Moorfield House has a Review Score of 9.7 (9.721) out of 10, based on 14 reviews in the last 2 years.
Over all time Moorfield House has 51 reviews.
I hope this message finds you all well and in high spirts like you always were! I just wanted to take a moment to express my deepest gratitude for the exceptional care you provided to my dad during his stay with you.
Your kindness and heartwarming approach have made a significant difference. The exceptional kindness displayed by your team, from management and nurses to chefs, has not only ensured my dad's well-being but also touched our hearts.
Your dedication and warmth have turned what could be a daunting experience into a reassuring one. We are immensely thankful for the care and attention you have shown.
With heartfelt thanks.
Thank you for your lovely review and wonderful feedback that will be passed to all our Moorfield House team.
My mother has been a resident for the past two weeks and the manager and members of staff have made every effort to help her to get settled in quickly. She now seems very comfortable at Moorfield. Thank you.
Thank you for your lovely review, your kind words and feedback will be passed to the team.
My mother became a resident on the 1st of February 2023, she needed end-of-life palliative care and I can't thank the staff enough for their excellent and compassionate care and wish she had become a resident much earlier as her quality of life would have been so much better. The staff not only cared for my mother but also cared for the whole family giving us reassurance that she was comfortable and in safe hands.
Thank you for your lovely review of our home and kind words about our colleagues, these will be passed to our Moorfield House team.
Dad unfortunately then took a turn for the worse and whilst the staff had a rough time with this they were understanding to his needs and were very supportive.
I can’t thank everyone at Moorfield enough
Regards
Moorfield has gone through an incredibly tough and difficult time over the last two years with covid and several staff leaving, including the manager and deputy. However, they now have a new manager and are busy appointing a deputy, and already, I can see a big difference. The staff work tirelessly and are so friendly, pleasant, professional and caring and I feel very confident in leaving my husband in their care. All the staff - the manager, the cooks, the cleaners, the carers and the office staff are all excellent and I have nothing but the highest regard for them. The only downside is that when they are short-staffed, they have agency staff in and there have been problems on the medication side. This, however, has been addressed so I feel much happier. Finally, I am delighted that they now have a gardener as the garden is looking so much better and is a pleasure to sit in it, weather permitting.
Thank you for your kind words. We will pass this over to the team. Regards.
My friend gets no stimulation or company. Her room faces a brink wall. As she toilets and feeds herself, I imagine she probably gets 45 minutes at most of face contact. Very sad when I leave her. Last week's visit was a shock as all the staff were agency - how can you know the residents if only there for a day?
Thank you for your feedback, we have worked quickly to resolve your concerns and would be happy to discuss improvements with you personally.
The home is full of fabulous, hard-working, caring staff, who love their jobs and are absolutely amazing.
Thanks, is not enough.
Staff are excellent and very caring. I always felt comfortable when visiting my mother. The nurses always kept me informed as to how my mother was progressing and that gave me peace of mind!
Overall the standard of care received has been of high quality. Where there has been some limits in keeping me in touch with what has been happening during lockdown and when my father has appointments. I do regularly receive images and messages about what he is doing ie. activities he is involved with and appreciate this last year has been very tricky for care home staff and management.
My father has received excellent care and support from Moorfield House since his admission direct from hospital. He has settled in well and physically much improved due to the residential and nursing support. I would like to commend the team for helping him make the transition to 24-hour care and am reassured he is looked after well.
We were unable to view the home due to the pandemic, so had to make a decision based on reviews and also speaking to the manager and deputy manager. It has been a really good decision, and we couldn't be happier with the care provided. My dad always looks cared for, and staff are always available to speak to, friendly and appear to know residents individually.
My aunt has been a resident at Moorfield for just over a year. The management and staff were excellent at making her feel at home and safe. Her wishes have always been taken into account. I am always contacted if she is unwell and kept informed. Staff are always helpful. I know she is happy and content at Moorfield. I would highly recommend.
My friend was admitted to Moorfield House following a stay in hospital following a fall. She was made so welcome and was so well cared for that she settled well despite the sudden wrench from her own home. Every time I was able to speak to her and visit she was happy and spoke positively about the staff and the activities she'd taken part in. She enjoyed the food too.
New flooring has been installed to create a fresher atmosphere. Brilliant muriel on garden wall.
The food is nice and the manager very supportive and smiley.
I think the care and attention my mother receives at Moorfield House is outstanding. The management and the staff are making what life she has both happy and content which is all that myself and our family can hope for.
Always very clean and well aired. Permanent staff have good relationships with my relative. Weekly appointments with the hairdresser are very much enjoyed. Management always very responsive to family's requests or enquiries. Current activities coordinator makes a real difference to residents daily lives. Chef is excellent and really missed when on leave!
Staff are helpful and kind.
My husband is unable to walk so finding an activity would be difficult - sitting exercises would be welcome and, perhaps, singing. This is a difficulty where residents have different capabilities.
My wife was admitted to the nursing home on 24th June after spending weeks in hospital, then a hospice. The staff at Moorfield House received her with a warm welcome. She already knew the manager who visited the hospice to introduce herself. All the staff I've met during my visits to Moorfield House have been friendly, kind and very caring. Long may it continue.
Since my mother was transferred to Moorfield House from hospital, the level of care has been excellent. The staff are very friendly and caring. The accommodation is very clean and the residents' laundry and hygiene needs are well looked after. She enjoys the food and is thriving on the social interaction. The staff also take time to ensure the family are included and looked after which brings peace of mind to everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Moorfield House.
There are no upcoming events for Moorfield House.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Moorfield House.
Meet the Team (1)

I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I have worked in care for 32 years, starting as a care assistant and working my way up to management 16 years ago. I am passionate about providing a comfortable environment where residents feel happy, safe and a place they can all call home.
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