Appleby Care Home is accredited by CQC, the independent regulator of health and social care in England.
In September 2016, Appleby was awarded a Good rating in all areas by the CQC. In October 2016, Appleby was rated as Grade 1 home with the North Tyneside Local Authority, which is the highest quality banding available.
The home provides specialist dementia (EMI) care for a number of residents in North Shields.
There are two units in Appleby Care Home. The ground floor and part of the upper floor, make up the mixed dementia unit. There is also a specialist male only service in the upper floor for up male service users who may have behaviours that challenge.
Part of Larchwood Care Homes, the home offers a safe and secure environment promoting independence and well-being. There are a number of care packages available offering long and short-term care including nursing.
Each room has en-suite facilities and the home has a number of communal rooms. The secure gardens offer an outside space for residents to enjoy during the summer months and the on-site activities co-ordinator develops a monthly programme with the needs and capabilities of the residents in mind.
Group: Larchwood Care
Person in charge: Andrew Astin-Rae (Home Manager)
Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Appleby Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.9 (maximum of 10) for Appleby Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Appleby Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.508 for Appleby Care Home is calculated as follows: ( (72 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 118 Ratings = 4.508
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.432 Points relating to the number of positive Reviews for Appleby Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11 Target = 0.182
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Appleby Care Home has a Review Score of 7.9 (7.940) from 10 Reviews
Review submitted from a Website Submission by Steven T (Friend of Resident) on Wednesday 4 April 2018. Relates to March 2018.
I visited a friend the other day and I would like to say that Appleby is changing inside, for the better. I can see a lot of time and effort is going into making the home a much nicer place, on both floors. I found the staff very friendly and helpful, the admin was able to answer my questions swiftly and professionally and the atmosphere felt much better. When I walked in, it smelt nice and was really clean. I feel much happier now I have been to visit as I can see that my friend is very well cared for and is in such a settled home, I couldn't ask for more. It has improved so much since my last visit around 6 months ago. The only thing I could make a criticism on is the activities, but I was informed that a new team is being put together to cover weekends as well from now on, which I think is a marvellous idea. I saw that there was a minibus outside so who knows what adventures the residents are going to be having in the summer!
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Website Submission by Joanne F (Daughter of Resident) on Thursday 22 February 2018. Relates to February 2018.
My mum is in the later stages of Dementia and we moved her to Appleby 2 months ago. Out of all the care homes we looked at with nursing care, Appleby seemed the most homely and the staff seemed very friendly.
She has settled in well and all the care staff have listened to any queries I have regarding her care in a friendly way.
How likely would you be to recommend Appleby Care Home? Likely
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Review submitted from a Postal Card by Donna C (Daughter of Resident) on Monday 23 January 2017. Relates to January 2017.
My father needed emergency respite and Appleby Care Home was the best home for him. The care staff were brilliant with my father, myself and the family. I couldn't ask for better care in Appleby Care Home. If I had to put my father in full-time care, I would definitely take my father back to Appleby Care Home.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley A (Daughter of Resident) on Wednesday 21 December 2016. Relates to December 2016.
The staff work really hard to make sure the residents are comfortable and safe and if there are issues and requests. They work well with residents and their family members to re-address them. There are plenty of drinks offered and lots of activities organised for the more abled residents. The home is willing to hear the thoughts of residents families in order to make decisions that will benefit everyone.
How likely would you be to recommend Appleby Care Home? Likely
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Review submitted from a Postal Card by Fred R (Friend of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Good home. I visit every day and I can't see any issues. No faults whatsoever. The staff are great and I can talk to them about anything.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan B (Son of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Very sympathetic to both father, family and friends who visit my father.
Always time to listen to questions or concerns.
Polite staff throughout from domestic to the manager. Very professional and polite.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Website Submission by Linda S (Daughter of Resident) on Saturday 16 July 2016. Relates to July 2016.
Never seen the home better. They're going from strength to strength. The manager is excellent and has the staff motivated to work to standards I've never seen before. The staff are caring and respectful. The lounge is spacious and always supervised. The activities coordinators (yes, two of them) are truly wonderful with the residents. You can see the effort being made and most importantly of all, my mam, and the other residents, seem happy.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Postal Card by Pauline C (Daughter of Resident) on Monday 27 June 2016. Relates to June 2016.
My dad has been in this home 3 years. I've had lots of complaints and concerns over time and thought about taking him out of this home but there is now a new manager and there has been a huge improvement and if I have any problems with dads care it gets sorted quickly. There is still a few areas that still need sorting like laundry and I would like dads room to be decorated but hope these are things that will get done.
How likely would you be to recommend Appleby Care Home? Don't know
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Daniel Shutt, Home Manager at Appleby Care Home responded to this review on 15 Jul 2016:
Thank you for your constructive comments. The team at Appleby have worked incredibly hard over the past year to drive the standards up and are we are proud of our achievements to date. As always, we welcome feedback that helps us continue to develop in a positive direction and we hope that this shows in the home.
Review submitted from a Postal Card by Jean J (Sister-in-law of Resident) on Monday 20 June 2016. Relates to June 2016.
My sister-in-law came to the home after a short stay in hospital. She settled well, staff made all of us welcome, and continue to do so. Her daughter lives in the USA and staff are accommodating eg. billing, 'phone. I visit 3 times a week and see a continue of care, and not just with my relative. Lots of varied activities take place - from flower arrangements to a magician, to a visit by a wildlife rescue centre. Home is bright and full of photos and items to help memory. TV is NOT always on. No-one is rushing, so calm atmosphere (as much as possible with the range of dementia). Drinks regularly offered, food varied and tasty. Staff available to discuss concerns. Lovely garden.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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Review submitted from a Website Submission by Laura (Granddaughter of Resident) on Sunday 8 May 2016. Relates to February 2016.
I have been visiting my Gran for more than 3 years in Appleby and I have never seen the place as good as it is now. There are plenty carers around now and they treat residents with respect and never rush people. They are really good at what they do. The home is really pleasant now and has a homely atmosphere and the new garden is absolutely fantastic. A waterfall, wooden animal carvings, lots of seating and even a beach area with lobster pots and a rowing boat! Thanks from me, my mam and my Gran.
How likely would you be to recommend Appleby Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Appleby Care Home