What types of Care is The Evergreens Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at The Evergreens Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Evergreens Care Centre to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.

The Evergreens Care Centre care home, Station Road, Forest Hall, Newcastle upon Tyne, Tyne & Wear NE12 9BQ

Review from Cate G (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Very friendly, caring, always looking out for patients best interests.
Manager will listen and address any concerns you may have.
Staff always available to help.
Food is reasonable portions and choice. Always extra if needed, chef always happy to accommodate other choices.

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Review from T C (Son of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly staff, all appear to be professional and excellent at their jobs. I feel my father is in safe and reliable hands, he is kept clean and tidy and I believe he is being treated with care, dignity and respect.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for taking the time to review our service. Your feedback is important to us and we very much appreciate it. Your positive feedback is very encouraging and will be shared with the team as…read more

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Review from M B (Son of Resident) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

They are very kind, caring and helpful

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your positive feedback. We very much appreciate you taking the time to review our service; it really does mean a great deal to us. Your feedback will be shared with the team. Kind…read more

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Review from Adele C (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

My father has been in the care home for approximately 6 months. The staff there are absolutely amazing, nothing is too much of a problem for them. I see how they genuinely care for my father and are kind, considerate and passionate about their roles. I cannot thank staff enough and feel secure and

confident that my father is receiving the best care possible.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for taking the time to submit a review of our service, and for the lovely feedback you have provided. It does mean so much to us to know that we are meeting the expectations of those…read more

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Review from Amanda S (Daughter-in-law of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

I will do my best to express the gratitude and praise for the level of care given to, most importantly my father in law and to us as family and friends during what has been an emotional and exhausting time.
My father in law is currently receiving end of life care on the nursing floor.
He has been

in the care of Evergreens for 10 weeks.
EVERY member of the team from management to nursing staff to carers to chef to cleaning and admin staff have been outstanding. The testimony to this is my father in laws reaction every time a staff member makes themselves known to him in his room. He simply beams and always attempts to say hello.
They know us, his family, by first name. Even when staff members are scheduled to work downstairs they have been popping in to check on him during the last stages of his care.
Our well being as been a central part of his care too.

I've also heard and witnessed great care and interaction with all residents. Up and downstairs. So genuine, respectful and happy.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your kind words, especially at such a difficult time for you all. There is nothing more important than getting things right at these times and it is very reassuring to hear that…read more

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Review from Emma F (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

I have nothing but praise for this care home, having had a bad experience in a previous respite placement, the team at evergreens i can't fault at all, they've worked with us and my dad to get him back to where his health and wellbeing should be after months of hospital stays and moving to unfamiliar

places, as a person who works in the emergency services and in care I was hesident to place my dad in care but I have no issues at all with the staff or home, his needs are met and he's happy, his dementia is looked after and as a new resident it takes time to get to know someone's moods, personality etc, but the team have got him spot on. It's the little things the team do with regards to support towards family and my dad, which make his time in care better.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for sharing this feedback about The Evergreens. We can imagine the how worrying it must be to take a chance on anywhere after past negative experiences. We are grateful that you took…read more

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Review from W H (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

My Mam has been in Evergreens since February 2022. Her move there wasn't planned but circumstances dictated she couldn't stay at home. It hasn't been an easy journey to get her settled but we've had good support from the staff and manager.

The staff definitely know my Mams needs which are at times

challenging but they deal with it well and in a very caring manner.

I feel confident my Mam is getting looked after well and feel quite confident to bring up issues as I feel necessary. I am told regularly my Mam is 'resident of day' and is there anything I want added to the careplan however I rarely do as these issues are usually dealt with when I raise them anyway.

The staff also get to know family members and are very friendly to us as a family.

There have been times when I've needed to escalate things which I have done by contacting the manager direct. I do this with confidence knowing he will deal with it and its always sorted quickly.

Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

Thank you so much for sharing you and your Mam's experience of The Evergreens. It's good to read how well you feel supported by the staff and management.It's so helpful for people new to the care…read more

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Review from E B (Niece of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

My experience and that of my aunt has been nothing but positive. My aunt is supported to be as independent as she can - when this at times has fluctuated then staff have changed that support to match her needs. I am kept informed of any changes to my aunt's presentation immediately so I feel reassured

about her being in a care home - also she sees Evergreens as her home where she has friends and she sees the staff as friends too. I feel fortunate that she is somewhere she feels happy.

Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

Thank you so much for your thoughtful review. The fact that your aunt sees The Evergreens as home and the staff as friends is testament to the amazing work they do and support they provide. By writing…read more

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Review from Yvonne R (Friend of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

My friend took a while to settle at first,but she loves it there now. She trys to join in some of the activities and loves joining in singing. The carers are brilliant, the way they treat the residents with respect and kindness, everyone I have met since my friend moved there are very nice even with

me I'm made welcome and feel at home. So to everyone who work for you THANK YOU for the care you go e to my friend.

Reply from Honor Keatley, Group Business Development Director at The Evergreens Care Centre

What a lovely review, thank you so much for taking the time to write it.You really made me smile, picturing your friend enjoying singing. It's great to read that you too feel welcome and at home.With…read more

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Review from J M (Granddaughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

I live in Wales and love visiting my Granma. She is very precious and I am pleased she is happy and well looked after in Evergreens.
I was made welcome with my husband and baby. Sharing a laugh with all the residents and staff.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for the lovely feedback. This means a lot to us.

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Review from C C (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report

Overall Experience

A lovely family atmosphere over the Christmas Holidays. This was the first Christmas we couldn't bring Mam out. Residents enjoyed the decorations, music, activities, and the 'no secco' to make things feel festive.
The care as usual is first class, the staff looked after Mam physically but also mentally

making Mam laugh.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your kind words. This means a great deal to us.

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Review from C R (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident at Evergreens since December 2023 and I'm delighted with the care she receives and can't recommend the home highly enough. All the staff I've met are wonderful - very caring, friendly and professional and always cheerful and welcoming - nothing is ever too much trouble.

The two activities coordinators always ensure a wide variety of regular activities are available and encourage residents to get involved, and the catering staff do a fantastic job providing good home-cooked meals - Mum has regained her appetite and put on weight since she arrived.
It's reassuring to know she's safe and being well looked after, and has plenty of company and things to do if and when she wants.
The home itself has a lovely 'family' feel, the bedrooms are clean and comfortable and the extensive garden is a big plus, especially in the summer.
Many thanks to all the staff for the care and support they provide.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you kindly for your positive feedback. This is very much appreciated and will be shared with the team. Thanks again.

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Review from S T (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report

Overall Experience

We were recommended The Evergreens Care Centre by friends of the family who had their own relative there last year. They told us the care was outstanding and we agree. Ever so happy with the care our father received.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind feedback. As always, it means a great deal to us to know we are on the right track. I will share your words with the team and I know they will appreciate them as much as I do.…read more

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Review from Ashleigh T (Granddaughter of Resident) published on 14 November 2022 Submitted via Website • Report

Overall Experience

My gran has been in The Evergreens Care Centre for a few months now and I can't say a bad word about the staff. Even if anything has gone wrong, the manager listens and responds quickly to resolve things. My family are made to feel welcome and never feel like we can't ask questions. Nothing is too much

bother. The home is always clean and smells clean too. It is homely and has a friendly atmosphere. Most importantly of all, Gran is happy and looks well and it's easy to see she is well cared for and the staff actually care about what they are doing and have a lot of pride. It's so reassuring for me and Mum to know that Gran is in good hands. Thank you so much to you all.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your positive feedback. It does make the difference to know we are keeping people happy and satisfied. I will make the team aware of your comments. They are most appreciated. Thank you.

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Review from Alison B (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report

Overall Experience

I am the daughter of a resident and happy to use this care home we had our mam in 3 years ago. Now the family have had no choice but to put Dad in this care home after his discharge from hospital was full-time care. The staff are amazing and Dad is well looked after and is settling in nicely, knowing

he is in a safe place and well looked after. Keep up the good work to all the staff. They work really hard to make our relatives comfortable and happy, great to see some of the staff still there from when we were last there.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you so much for your feedback and for trusting us once more with the care of a parent. It means so much to us. The team feel proud to have your dad here with us. Thank you.

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Review from A G (Son of Resident) published on 9 June 2022 Submitted via Website • Report

Overall Experience

We as a family have used this home in the past for my mother in her dying days and everybody involved in this home was totally professional in the care they showed back in 2019. Recently we sorted care for my father and again I contacted Evergreen through a senior member of the nursing staff. The lady

was so helpful and guided me through the process to make the transfer of my parent from hospital into nursing care simple, relieving the family of a lot of the stress involved. Since my parent has been in the home, the care shown has been exceptional from all members of staff involved in this home. The facilities are excellent for the residents' needs and the home is always well maintained and is always clean when entering. Never do you experience odours related to elderly care on entering due to the high level of cleanliness carried out by the staff. I want to thank all the members of management and staff for the continuous support shown and I cannot praise them enough for the care they give Dad.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your positive and kind feedback. It is a privilege to have your father here with us and it means a great deal to us that you have faith in us to provide the quality of care you would…read more

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Review from L R (Daughter of Resident) published on 30 May 2022 Submitted via Website • Report

Overall Experience

My dad has had a challenging life with his health over the last 3 years, where the family has looked after him and this year he's got worse with his mobility. Incontinence has been a very stressful and challenging time and dad was sent to Evergreens from the hospital. The care dad is getting is second

to none. He's getting well looked after, staff are always there when you need to speak to them and are very friendly. The home is very clean and well organised.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you for your kind and positive words. It really does mean so much to the team to hear this feedback. Thank you for choosing us and trusting us with the care of your father. We understand what a…read more

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Review from Dave M (Son of Resident) published on 5 April 2022 Submitted via Website • Report

Overall Experience

My Mum has been at The Evergreens since we had to make the hard decision of her requiring full-time care. Initially, she was in the residential part of the care home, and subsequently, after an illness, she moved into the first-floor nursing part of the home. Both rooms she has had have been lovely

and have everything she needs. The care she has had and is getting has been brilliant and we cannot thank all the staff enough for taking such good care of her. Nothing is ever a problem and someone is always available, should we need to talk. A very well run home with excellent staff throughout and although it was a hard decision to make at the outset, it was the right one as the care Mum gets is excellent. Thank you all.

Reply from Dan Shutt, Home Manager at The Evergreens Care Centre

Thank you kindly for your positive feedback. It is genuinely lovely to hear. This means so much to the team and we all appreciate it.

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Review from Pamela A (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report

Overall Experience

My dad was transferred from the hospital into the Evergreen care home as he was unable to care for himself. As I live in Spain, I was concerned I would have no contact with him but the staff are so efficient they arrange FaceTime calls for me. While I was home in February, they made it easy to see him

with covid tests in place. I have come back to Spain knowing he is well looked after and in a good place.

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Review from Kim B (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report

Overall Experience

Dad came to the Evergreens after a lengthy stay in hospital. The staff were immediately engaging and friendly, going above and beyond for Dad and he is very happy with the service. The management keep you regularly informed via text, email and phone call and nothing is a problem for them. A wonderful

atmosphere with very happy residents. Thank you Evergreens!