Stephenson Court

Station Road, Forest Hall, Newcastle upon Tyne NE12 9BQ

Stephenson Court, Newcastle upon Tyne, Tyne & Wear
Stephenson Court, Newcastle upon Tyne, Tyne & Wear
Stephenson Court, Newcastle upon Tyne, Tyne & Wear

Stephenson Court is a Newcastle-upon-Tyne care accommodation that uses up-to-date techniques and modern care equipment in order to provide up to forty-six residents with personalised care packages.

The service respects health and safety requirements and any goals set out by the Care Quality Commission, while aspiring to provide its residents with an enjoyable environment and lifestyle.

Staff are highly-qualified and look to take advantage of developing care products and expertise wherever possible.

Group: Roseberry Care Centres UK Ltd

Person in charge: Jacquie Gardner (Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 46

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Stephenson Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Stephenson Court has a Review Score of 8.9 (8.906)

The Review Score of 8.9 (maximum of 10) for Stephenson Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Stephenson Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.721 for Stephenson Court is calculated as follows: ( (78 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 104 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.185 Points relating to the number of positive Reviews for Stephenson Court is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9.2 Target = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stephenson Court?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stephenson Court

  • Daughter of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mum was a resident for just a short time. The care, attention and love shown to my mum was excellent in every way. Without the care she received we couldn't have managed. The staff went out of their way in every detail. At the very end, two members of staff stayed with us and explained what to expect which made the process easier to handle and at the end, the love shown by all staff was above and beyond duty for which we will be eternally grateful and have no hesitation in recommending Stephenson Court to anyone in the same situation we were in.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were made very welcome.
The team are friendly and professional.
Good systems seem to be in place.
The team currently in place would benefit from more staff being recruited - I believe current vacancies are being advertised.
The food is very good - a varied diet including vegetables, fish and chip Fridays and a Sunday roast!
Entertainment is provided along with social support.
Everyone seems to care about the residents, which is reassuring.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very pleasant and helpful staff. This was my first visit. Visiting my friend again on Monday.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Despite being unable to cope independently for some time now, my aunt was eager to remain at home. After a couple of weeks at Stephenson Court, she has acknowledged an inability to remain in her home and has stated she is happy at the facility.
Now request is too big and all the staff are extremely friendly. The food is wonderful.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum went into the home straight from hospital. She received excellent care from all the staff, from domestic, carers, nurses and office staff. Lovely, friendly staff.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister entered Stephenson Court straight from the hospital. She has a long history of heart failure. The care my sister received from every member of staff was first class. She settled in very quickly due to the care and attention she received. We the family, were most grateful knowing she was well cared for and we also were well looked after with cups of tea, coffee and biscuits. We were kept informed daily of my sisters health issues and had every confidence that she was kept comfortable. Cannot thank them enough.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving into Stephenson Court my my father has settled well. All of the staff are all very caring, attentive, polite and courteous, they have a good relationship with him, I know he is being very well cared for and is treated with respect and dignity.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Don't Know

My father has improved massively since moving from a care home in another place. My family are very happy, that his level of care has improved massively. We can tell he is very happy. Thanks to all your lovely staff for their professionalism and care and your lovely new manager. Thank you Stephenson Court.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very satisfied with everyone in Stephenson Court. The manager is very good she is turning the place around much better, staff are excellent they care about everyone and the family.

How likely would you be to recommend Stephenson Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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