






The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.
The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.
The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated...
Care Provided by The Evergreens Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Evergreens Care Centre for full pricing details and T&Cs.
Contact The Evergreens Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Daniel Shutt(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (43)
Visiting
- Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.
Parking
- There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.
The Evergreens Care Centre Reviews (69)
The Evergreens Care Centre has a Review Score of 9.5 (9.500) out of 10, based on 14 reviews in the last 2 years.
Over all time The Evergreens Care Centre has 69 reviews.
The home has been under special measures since October 2017 shortly after my wife was admitted. As a result, occupancy has been around 50% of capacity and this has also been a time where a high number of agency staff has been employed meaning a lack of continuity in both nursing and care staff.
Those staff - nurses, carers, housekeepers and catering who have been present throughout have shown an appreciative level of dedication and compassion.
My mum was a resident for just a short time. The care, attention and love shown to my mum was excellent in every way. Without the care she received we couldn't have managed. The staff went out of their way in every detail. At the very end, two members of staff stayed with us and explained what to expect which made the process easier to handle and at the end, the love shown by all staff was above and beyond duty for which we will be eternally grateful and have no hesitation in recommending Stephenson Court to anyone in the same situation we were in.
The team are friendly and professional.
Good systems seem to be in place.
The team currently in place would benefit from more staff being recruited - I believe current vacancies are being advertised.
The food is very good - a varied diet including vegetables, fish and chip Fridays and a Sunday roast!
Entertainment is provided along with social support.
Everyone seems to care about the residents, which is reassuring.
Very pleasant and helpful staff. This was my first visit. Visiting my friend again on Monday.
Now request is too big and all the staff are extremely friendly. The food is wonderful.
My mum went into the home straight from hospital. She received excellent care from all the staff, from domestic, carers, nurses and office staff. Lovely, friendly staff.
My sister entered Stephenson Court straight from the hospital. She has a long history of heart failure. The care my sister received from every member of staff was first class. She settled in very quickly due to the care and attention she received. We the family, were most grateful knowing she was well cared for and we also were well looked after with cups of tea, coffee and biscuits. We were kept informed daily of my sisters health issues and had every confidence that she was kept comfortable. Cannot thank them enough.
Since moving into Stephenson Court my my father has settled well. All of the staff are all very caring, attentive, polite and courteous, they have a good relationship with him, I know he is being very well cared for and is treated with respect and dignity.
My father has improved massively since moving from a care home in another place. My family are very happy, that his level of care has improved massively. We can tell he is very happy. Thanks to all your lovely staff for their professionalism and care and your lovely new manager. Thank you Stephenson Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Evergreens Care Centre.
There are no upcoming events for The Evergreens Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Evergreens Care Centre.
Accreditations
There are no accreditations posted yet for The Evergreens Care Centre.
Meet the Team (9)

I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.
In my spare time I like to play golf and go bird spotting with my eldest son.

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.
Outside of work I live with my husband and our elderly Daschund Bertie.My other passion are my two horses who I look after and ride.

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.
I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.

In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.

I was a Carer for 17 years, before switching roles to become Housekeeper.
I am also a mum to 2 sons and love spending time, with my 6 grandchildren.

I have worked within Roseberry Care for 7 years.
I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.

I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.
My hobbies are football and coaching.I've been married 25 years and I have 3 boys 2 girls.

When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.
My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.
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