






The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.
The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.
The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated...
Care Provided by The Evergreens Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Evergreens Care Centre for full pricing details and T&Cs.
Contact The Evergreens Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Daniel Shutt(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (43)
Visiting
- Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.
Parking
- There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.
The Evergreens Care Centre Reviews (69)
The Evergreens Care Centre has a Review Score of 9.5 (9.500) out of 10, based on 14 reviews in the last 2 years.
Over all time The Evergreens Care Centre has 69 reviews.
My dad was transferred from the hospital into the Evergreen care home as he was unable to care for himself. As I live in Spain, I was concerned I would have no contact with him but the staff are so efficient they arrange FaceTime calls for me. While I was home in February, they made it easy to see him with covid tests in place. I have come back to Spain knowing he is well looked after and in a good place.
Dad came to the Evergreens after a lengthy stay in hospital. The staff were immediately engaging and friendly, going above and beyond for Dad and he is very happy with the service. The management keep you regularly informed via text, email and phone call and nothing is a problem for them. A wonderful atmosphere with very happy residents. Thank you Evergreens!
My mother has been beautifully cared for. She is always clean, fresh and comfortable, as she is bedbound. The home is clean and we love the residents' doors, like their own front door with their names on.
I feel I would like to offer praise to the Cyprus suite at the Evergreens, which is the residential unit where my Mam lives. All of the staff are amazing to my Mam and I could never ask for more. I feel able to leave the home, knowing all the staff will give my Mam the best care. I can highly recommend the Evergreens to anyone looking for a home from home environment, providing the best level of care. A1 all round.
Thank you for your kind words and positive feedback. We appreciate you taking the time to acknowledge the efforts of the team. I will be certain to pass on your comments to the team. They are very much appreciated.
So pleased to write a review for Evergreen Care Home and their marvellous staff. I have discussed the review with my father as he also constantly sings their praises. My mother, unfortunately, is an advanced Alzheimers patient at the home. From day one we have witnessed the kindness, ‘care’ skills and genuine guardianship exhibited by all the staff. The manager is particularly meticulous and thorough in ensuring high care standards for the residents and we can honestly state that he has a fantastic team of staff who have shown Mum genuine care, compassion, attentiveness and love. A special mention for one member of staff who is happy to go the extra mile with styling/dying Mum's hair and painting her nails. Also, the lady who spends hours feeding Mum to ensure her weight is maintained at a healthy level. Mum is thriving once again since being admitted in Feb 2021 and we cannot recommend this home highly enough.
Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.
Travelled from Portsmouth to visit my Mam in October as I hadn’t seen her for over a year due to COVID restrictions and travel restrictions. My Mam had always been very content and happy in this care home for the last 3 years and even though restrictions were hard, the staff always found time to talk to us on the phone or set up face time appointments so we could keep in touch with Mam. The staff went above and beyond to make us feel valued and special and make sure that Mam was well taken care of. Our visit in October was long overdue and again the staff were so helpful, kind and caring. One nurse, in particular, made sure we were up to date with any news or how Mam was doing. It was an upsetting and emotional time as it had been so long, but to know what capable hands Mam was in made us feel so much better. Sadly, Mam passed away in January this year, but again to the very end, they sat with her and cared for her. I would not hesitate to recommend this care home.
Thank you for your kind and positive feedback. This is much appreciated and will be shared with our team.
My Mam was resident here for the last year of her life. The setting is lovely and the room was nicely decorated. The care my Mam received was exemplary. The nurses and other staff made sure she was clean, fed and comfortable. She was given additional high-calorie foods due to her condition. The kitchen staff should be proud of the part they played in helping my Mam heal. When she arrived from another care setting, she was suffering from terrible pressure sores. The nurses worked so hard to help her heal. The staff were always happy in their work and the communication was second to none. The support offered to my Dad and the whole family in the last weeks of my Mam's life was amazing. Nothing was any bother to anyone. I wish I had more words to describe my Mam's and the family's experience. I would recommend this care home to anyone. We were so lucky to find this place and I would have no hesitation in using it again if the need arose. Angels without wings!
My father was admitted into your care last August after a long spell in hospital after suffering a serious stroke. He's always been a very independent man and doesn't like people doing things for him. We lost our Mum. His wife of 52 years and it was a big upheaval for him to suddenly not be at home in his own surroundings. I'm kept up to date constantly and the staff are very helpful in setting up facetime for us, as I live in Australia, it is very hard to be so far away. I cannot fault the care my Dad is receiving and am blessed he is in such a caring environment. Nothing is too much trouble. Questions are answered quickly and professionally. Special thanks to the registered nurse.
Thank you so much for the positive feedback. This means so much to our team and it is very much appreciated. It always gives everyone a huge lift to hear that what we are doing is meeting the expectations of those we are here to support. I will be sure to share this feedback with our team. Thank you.
My mother came here in March 2021 after being diagnosed with a combination of Alzheimer’s and vascular dementia. She was confused at first, had numerous falls and two lengthy hospital stays prior to coming in. It was a very difficult decision to move her into a care home, made especially difficult by Covid-19, but her safety was the most important thing to her family. I researched every care home in the area before deciding on Evergreens as she is self-funded. All of the staff made the transition as smooth as possible, they genuinely care about the residents. I have had many conversations with the wonderful staff who have made me feel completely at ease, reassuring me that my mother is now safe and well cared for, even sending me photos of her actually smiling, something she hasn’t done a lot of lately. We can have two visits a week at the moment, which are very well organised, involving Covid tests and PPE. Can’t wait for the Government to ease the restrictions so more of her family can visit!
Thank you so much for your positive feedback. The team are so happy to know they can make a difference in people's lives, and your kind words make a difference with the team. Thank you.
Staff always contact us if necessary, and we feel very reassured she is getting the best care possible. We are very thankful!
Thank you so much for the positive feedback. It is very much appreciated and lovely to hear your kind comments. To know we can make a difference in people's lives is what drives us forward and keeps us motivated. Thank you.
My wife was transferred from the hospital to Evergreen in early February 2021. Naturally, I and the whole family were reticent about her welfare going into a care home we had no knowledge of. From day one, we need not of worried, the staff and associated workers couldn't have been more helpful and caring; you could tell from their body language and their proficiency that she was going to be well looked after. Nothing is too much, from reception to the paramedic nurse to the wonderful carers; they are a joy to behold. My wife unfortunately has advanced Alzheimers, I have been caring for her for approximately 9-years, and was convinced she was better off at home. Although life was tough, she is doubly incontinent, sometimes refuses to eat and drink, cannot converse etc, I still thought I could handle her condition. It was the staff at Evergreen with their tenderness, genuine feelings that have totally convinced me.
Thank you so much for your kind words and your expression of appreciation to the team at Evergreens. This genuinely means so much to each and every one of us.
My mother-in-law is so happy here. She has dementia with Lewy bodies and when she arrived at Evergreens in July last year she was very confused and unresponsive, eating only crisps and just sleeping. The change in her now is amazing. She laughs, sings and chatters all day and has even started eating the lovely home-cooked meals provided. All the staff are so friendly and whenever we visit someone always pops in to let us know how my mother-in-law is doing, which due to her illness she is unable to communicate herself. Her room is always spotless, her clothes laundered and she is always tidy and clean. A hairdresser comes every week and we pay for her to get her hair done. The carers often paint her nails to cheer her up. My mother-in-law is self-funding but I never see any difference in any care provided to any other resident and as a family, we are so relieved that the care our loved one is receiving is so good and consistent, which in a previous home was not the case.
Thank you so much for this wonderful review. To hear such positive feedback makes the team feel really proud and serves as a great reminder of why we do what we do. To make a positive difference in people's lives is everything to us and is what we strive for continuously. Having your mam here with...
Whenever I visit my mother I get a real sense of cheerfulness and happiness within the home. The staff are very caring, friendly and professional and my mother is treated with dignity and respect.
The bedrooms are a very good size and are clean and comfortable. At mealtimes, if I have visited I have noticed they are very nutritious and well presented.
If you are looking to choose a care home for your loved one please don’t hesitate to visit this home and see for yourselves.
Thank you to all of the staff for taking excellent care of my mother and allowing me to go home after a visit knowing that she is safe and being very well looked after.
My mam has been a resident at Evergreens since July this year. She has dementia along with other medical issues and is completely dependant on the staff for all her needs. I cannot speak highly enough of all the staff. Mam is treated with courtesy, kindness and dignity and they contribute greatly to ensure this difficult time for Mam is made more bearable. Although communication can be difficult for her, I can tell by Mam's response to the staff that she appreciates what they do. The home itself is warm and welcoming and everyone has a smile for you. Mam enjoys the food and her room is clean and cosy. We as a family feel that our mam is receiving excellent care and the staff are supportive to us too. Nothing ever seems to be too much trouble for them.
Thank you
Thank you once again for your full support.
She has improved significantly since living at The Evergreens. She is happy there, enjoys her food and is very comfortable. The carers and management offer such good support and appear to genuinely care for her. We feel confident that she is being well cared for and that she couldn’t be better placed with the condition she has. She enjoys having her hair done and although she’s unable to take part in any activities, there seem to be lots going on. When you walk in, you get a real sense of community. It’s a very happy environment.
I have read and heard others describing the home as like a family but I’d describe it more like a beating heart. The job these girls do is difficult and draining and often easy to criticise and fault but no matter how tough it gets, all I’ve ever seen from them is a real heart of gold. On behalf of our aunt and the rest of the family, thank you from the bottom of our hearts for all you have done and for all you continue to do, day in, day out.
What a lovely review to read. I have no doubt that every one of the team will greatly appreciate your kind words. The team is indeed very busy and not everybody recognises the ongoing effort that our staff make, day in and day out. When people do see how much they try and how much they care, it...
Very friendly staff, lovely atmosphere, always clean, service users always look clean and tidy. Would highly recommend this home.
I would recommend the home to anyone looking for Residential or Nursing care for their loved ones. I can honestly say I don’t worry anymore as I know she is being cared for so well.
Thank you, Lisa, your words mean a great deal to the whole team and it has been our pleasure to offer care and support to your mother. I will be sure to pass your comments and I know they will make the team smile with pride. Thanks again, Dan.
My mam recently came into this home for End of Life Care, and the care she received I could not fault. The carers and the nurses went above and beyond my expectations and I felt so at ease when I had to go home and leave her. I could not recommend the home enough and want to thank all of the staff for making this hard time as gentle as possible.
It is always lovely to read such positive feedback, thank you from the entire team.
I am very happy with the care that my mum is receiving. All the staff very lovely and kind would highly recommend.
Thank you for your kind words, the team work hard to maintain the high standards our residents deserve.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Evergreens Care Centre.
There are no upcoming events for The Evergreens Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Evergreens Care Centre.
Accreditations
There are no accreditations posted yet for The Evergreens Care Centre.
Meet the Team (9)

I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.
In my spare time I like to play golf and go bird spotting with my eldest son.

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.
Outside of work I live with my husband and our elderly Daschund Bertie.My other passion are my two horses who I look after and ride.

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.
I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.

In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.

I was a Carer for 17 years, before switching roles to become Housekeeper.
I am also a mum to 2 sons and love spending time, with my 6 grandchildren.

I have worked within Roseberry Care for 7 years.
I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.

I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.
My hobbies are football and coaching.I've been married 25 years and I have 3 boys 2 girls.

When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.
My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.
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