






The Evergreens Care Centre is a recently refurbished, medium-sized, 43-bedded Care Home, located in the quiet residential area of Forest Hall, Newcastle Upon Tyne.
The ground floor, named by the residents at The Cypress Suite, has 17 bedrooms. It is senior carer-led and is dedicated to supporting those with residential care needs.
The first floor, named by the residents as Redwood, has 26 bedrooms. It is nurse-led and is dedicated...
Care Provided by The Evergreens Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Evergreens Care Centre for full pricing details and T&Cs.
Contact The Evergreens Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Daniel Shutt(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (43)
Visiting
- Visitors are welcome at any time. The residents do have protected mealtimes, so please be respectful of this unless you are dining with your loved one or supporting them with their meal.
Parking
- There is limited parking available on site. Please do not park in front of the bin enclosure on a Monday, Tuesday, or Thursday morning.
The Evergreens Care Centre Reviews (69)
The Evergreens Care Centre has a Review Score of 9.5 (9.500) out of 10, based on 14 reviews in the last 2 years.
Over all time The Evergreens Care Centre has 69 reviews.
My aunt was so relaxed and happy which was such a relief to us as a family, she couldn’t praise the staff caring for her enough.
The rooms are immaculate and at the same time homely.
Well done Evergreens, great staff and facilities. Thank you and keep up the fantastic work.
Thank you so much for taking the time to give us some feedback about how well we are doing. As always, it's our pleasure to have people come and stay with us and it means so much to us to hear that we have not disappointed. On behalf of the team, we really appreciate this. Thanks again, Dan Shutt.
I could not have chosen a better place for him and I am grateful for all the staff who work so hard to make the Home the lovely place it is.
Thank you for your kind words. It was our privilege to be trusted to take care of your husband in the end stages of his life and we are pleased that we have not disappointed you or let you down. This means a great deal to us and I will be sure to communicate your feedback through the team. On...
The key praise goes to all of the staff that work at the home. They were like family to us and couldn't do enough for us as we were a big family and we were allowed to visit my mam at any time and spend our last days with her. The home will never be forgotten for what they have done for my mam.
Thank you so much for your kind words. It was a privilege to take care of your mother and do what we could to ensure her dignity and keep her comfortable. On behalf of the team, we all wish all of you the very best and again, thank you for your kind words. We appreciate it.
My mother went into this home and the staff were lovely. Her room had all just been done out. Unfortunately, she was only there a week before she passed away, but the care she was given was exceptional. The two young carers treated her with care, dignity and respect right to the very end. Thank you so much for taking great care, our beautiful mam, god bless.
Thank you for your kind words. We only knew your mother for a short time but it was a pleasure to get to meet her, spend time with her and a privilege to take care of her at the end stage of her life. We wish you well and thanks again.
This home has a very welcoming open atmosphere wherein our Mum has been extremely happy and settled, always seeming to feel safe and secure. The new staff truly know Mam's individual needs and preferences, making her feel valued. Under the recently changed management, we consider the home to have improved, especially the continuity of their care and concern. Mam said recently "I couldn't be in a better place".
We are made welcome and nothing is to much trouble for the staff.
The new decoration has really cheered the place up.
Very kind words and very much appreciated by all our team. I've shared these comments and its lovely to see the happy faces in the team.
My grandma loves living here and all the staff are so kind and caring towards her. I know the home has had some difficulties in the past but with the changes of decor, management and staff I was more than happy. I was introduced to some new staff faces and was impressed with the lovely atmosphere around the place.
You all deserve a medal and I am most grateful to you all for making my grandma happy and well cared for.
The new management have been a breath of fresh air and the all the staff are so caring and friendly everytime I was in visiting. I would not hesitate to recommend this home to anyone looking.
Thank you so much for your feedback. This is so nice to hear and your kind words are extremely appreciated. It is always encouraging and reassuring to hear that people feel we, as a team, are doing our jobs well. On behalf of all of us here at Stephenson Court, thank you.
My mother-in-law was a resident five years ago and I recently volunteered at the summer fayre and BBQ. There was such a friendly and welcoming atmosphere, I was amazed at how many staff and their relatives turned up, especially on their day off. It was a beautiful, sunny day; it was great to see the children and the residents interacting and enjoying the activities. So very different from previous visits. I have no worries about returning and will help out again in the future.
On arrival, I was a little early but was kindly offered a cup of tea and then enjoyed a chat with the residents once they had finished their lunch.
The Fayre was the first event for a very new management team and was my introduction to them, staff are so kind with the residents and chatted with them, many came to support the home on their day off. The weather was good and residents, families and friends enjoyed the garden, there were some animals to handle, stalls and a Barbeque beautifully prepared by the chef.
I was impressed with the cleanliness of the home but more importantly, just how happy the residents were, there's a real family atmosphere in this home! I'm looking forward to the next event which is a Halloween party and will be popping into the new Friday morning coffee mornings when I am able.
Fantastic to read about such a lovely experience. It sounds like you had a great time and we are very grateful for your support. The day was a huge success and I am grateful that you have chosen to post your feedback on this site. Very much appreciated. Thank you.
A close friend of mine stayed at Stephenson Court recently for a short while and they had nothing but praise for the wonderful staff. First class. Thank you for being so kind and caring.
Thank you kindly for this positive feedback. It is very pleasing to hear that people are happy with our service and our team. We give 100% and it is uplifting for everyone to hear that our efforts do not go unnoticed. Your words are very much appreciated.
This is an excellent care home now. Nothing like it was a year ago. Everything has changed and continues to change and change for the better. Can’t recommend it highly enough. Lovely group of people with patience and big hearts!
When we take mum out, she always asks if she is going home which is a good recommendation for the care she has received and still receiving. It is good for us as a family to know this. The home has a lovely homely atmosphere and very friendly. We thank the wonderful carers, they are totally undervalued.
New management and staff have started and improvements have been made. I am very grateful for the care and attention my relation receives. All the carers treat my relation with dignity but some go out of their way to make sure my relation is comfortable and content.
I would have no hesitation in recommending Stephenson Court to look after and care for your relation.
My husband visits the home more than me but we both agree that this home is a relaxing and pleasant environment to live in. It always looks and smells clean. The staff are so friendly and patient and very caring and always make us feel welcome. The bedrooms could be a little larger but they are cosy and very clean. Nothing to complain about and plenty to be grateful for.
Thank you kindly on behalf of all the team at Stephenson Court.
Can't complain about anything.
Staff appear to be caring and friendly, can't comment any more than this as sister-in-law only been a resident for 6 weeks.
After all the negative press about this care home, it's about time people step forward and give the nod to the massive transformation lately. New manager and new nurses and smiles on the faces of happy staff. The manager has given Stephenson Court a real boost and the team speak very highly of him. My family have seen this home at its worst and the difference is night and day. Residents are well cared for in a quiet, calm home by staff who genuinely care and are passionate about what they are doing. Lots of positive changes that are obvious to see and I have no reason to criticise at all. They deserve so much credit for making Stephenson Court into a lovely place for people to live and also to visit. Me and my family thank you all.
Thank you kindly for your feedback. We are working hard to keep the home moving in the right direction and it is pleasing to hear this is being recognized. Much appreciated.
This care home has much improved I'm much happier that my Brother is better cared for, much better staff all around.
Every day we go in she is always clean and tidy. The staff are all so helpful and friendly. I have no complaints at all.
All the staff are so sociable, from the cleaners, carers, office staff and management. They are all very approachable.
No problems from day one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Evergreens Care Centre.
There are no upcoming events for The Evergreens Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Evergreens Care Centre.
Accreditations
There are no accreditations posted yet for The Evergreens Care Centre.
Meet the Team (9)

I have been a Registered Mental Health Nurse for 25 years, specialising in elderly dementia care.
In my spare time I like to play golf and go bird spotting with my eldest son.

Hi. I am Anne and I am an RGN/Unit Manager at the Evergreens Care Centre in Forest Hall. I left the Freeman Hospital at the beginning of January 2025 to commence my present post. I have over 30years of Urology experience and spent the last 7 years on the EAS.
Outside of work I live with my husband and our elderly Daschund Bertie.My other passion are my two horses who I look after and ride.

Hi, my name is Rhiannon, but people call me 'Rhi.' I started my job here in the Evergreens as one of the Activities Co-ordinators in January 2025.
I enjoy spending time with the residents, but in own time I like to travel and socialise, and see my family and little grandson. I got married in August 2023 and we have a lovely little Frenchie called Misty.

In my spare time I love spending time with my family especially my 5 grandsons.
My hobbies are gardening and reading if I get time.

I was a Carer for 17 years, before switching roles to become Housekeeper.
I am also a mum to 2 sons and love spending time, with my 6 grandchildren.

I have worked within Roseberry Care for 7 years.
I have two children and have recently added a new addition furry pup, Raven. My Sundays are generally dedicated to my family, visiting my nieces and nephews.

I am the Head Chef at the Evergreens Care Centre. I have been working in nursing homes as a Head chef for 23 years.
My hobbies are football and coaching.I've been married 25 years and I have 3 boys 2 girls.

When I'm not managing tasks with precision, I love spending quality time with my husband, daughter, and our lively English Springer Spaniel. Together, we make the most of every moment, whether it's a scenic walk, trips away or a cosy evening at home.

Hi, my name is Alan Craig. My role is maintenance operative at the Evergreens Care Centre. I have been in my role for 2 years and I really enjoy my job.
My hobbies include coaching kids football playing darts and pool I also like to read and watch movies.
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